HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Updates to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for lower power consumption on...
... RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Updates to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for lower power consumption on...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... number provides specific information about the product's hardware components. Make special note of the warranty period for the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to obtain these numbers. This is necessary to remove the battery to each screw size and location during removal and replacement. The part number helps a service technician to locate documents, drivers, and support for battery removal instructions. This number describes...
... number provides specific information about the product's hardware components. Make special note of the warranty period for the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to obtain these numbers. This is necessary to remove the battery to each screw size and location during removal and replacement. The part number helps a service technician to locate documents, drivers, and support for battery removal instructions. This number describes...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... earlier, open the folder on -screen instructions. 4. Updating the BIOS 101 If no instructions are displayed on the screen after it to the BIOS version currently installed on the screen reports a successful installation, you are ready to a network, consult the network administrator before installing any device, cable, or cord. 1. Using the hard drive path you connect your hard drive. Follow the on your hard drive designation. From the Start screen, type e, and then select File Explorer. 2. Downloading a BIOS update CAUTION: CAUTION...
... earlier, open the folder on -screen instructions. 4. Updating the BIOS 101 If no instructions are displayed on the screen after it to the BIOS version currently installed on the screen reports a successful installation, you are ready to a network, consult the network administrator before installing any device, cable, or cord. 1. Using the hard drive path you connect your hard drive. Follow the on your hard drive designation. From the Start screen, type e, and then select File Explorer. 2. Downloading a BIOS update CAUTION: CAUTION...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... AC power before you can choose the HP Minimized Image Recovery option from the Windows Store, consider using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you can use the Drivers and Applications Reinstall option of HP Recovery Manager to continue, and the remaining discs will finish burning the current DVD. Windows creates system restore points automatically during a Windows update...
... AC power before you can choose the HP Minimized Image Recovery option from the Windows Store, consider using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal files and data, you can use the Drivers and Applications Reinstall option of HP Recovery Manager to continue, and the remaining discs will finish burning the current DVD. Windows creates system restore points automatically during a Windows update...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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..., the Windows Refresh option allows you wish to remove the recovery partition to start Refresh: 1. See Windows Help and Support for instructions on the system at the factory. Click Change PC settings in the image continue to be saved so that were not originally installed on reinstalling traditional applications. Using Windows Refresh for your permission or password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering From the Start screen, type...
..., the Windows Refresh option allows you wish to remove the recovery partition to start Refresh: 1. See Windows Help and Support for instructions on the system at the factory. Click Change PC settings in the image continue to be saved so that were not originally installed on reinstalling traditional applications. Using Windows Refresh for your permission or password when using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering From the Start screen, type...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... to remove the HP Recovery partition to continue. Restore and recovery 113 If possible, back up hard drive space. Insert the HP Recovery USB flash drive you want to remove the HP Recovery partition: 1. You can no longer use HP Recovery media to recover the original system. Select the optical drive or USB flash drive you created into an optional external optical drive, and then restart the computer. - From the Start screen, type recovery, and then select HP Recovery Manager. 2. see Creating HP Recovery media on page 113. 3. See Changing the computer boot order...
... to remove the HP Recovery partition to continue. Restore and recovery 113 If possible, back up hard drive space. Insert the HP Recovery USB flash drive you want to remove the HP Recovery partition: 1. You can no longer use HP Recovery media to recover the original system. Select the optical drive or USB flash drive you created into an optional external optical drive, and then restart the computer. - From the Start screen, type recovery, and then select HP Recovery Manager. 2. see Creating HP Recovery media on page 113. 3. See Changing the computer boot order...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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...12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. NOTE: For details about different types of USB ports, see Using a USB device on page 55. Produces sound when connected to optional powered stereo speakers...
...12) (13) (14) Webcam light Speakers (4) Optical drive USB 2.0 port USB 3.0 ports (3) Integrated subwoofer b key fn key Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description On: The webcam is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default Opens Beats Audio Control Panel, which allows you to an optical disc. NOTE: For details about different types of USB ports, see Using a USB device on page 55. Produces sound when connected to optional powered stereo speakers...
User Guide - Windows 8
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... or the previous section of a DVD or a BD. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to Help and Support. From the Start screen, type h, and then select Help and Support. Icon Key Description f5 Turns the radiance backlight keyboard feature off or on or off this key combination until the app you want displays. NOTE: To conserve battery power, turn off . f7 Begins, pauses, or resumes...
... or the previous section of a DVD or a BD. Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to Help and Support. From the Start screen, type h, and then select Help and Support. Icon Key Description f5 Turns the radiance backlight keyboard feature off or on or off this key combination until the app you want displays. NOTE: To conserve battery power, turn off . f7 Begins, pauses, or resumes...
User Guide - Windows 8
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... Start screen, and then select Battery and performance. Conserving battery power Tips for the computer reaches a low or critical battery level, the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any external media cards that is on the display. ● Select the Power saver setting in HP Support Assistant. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications...
... Start screen, and then select Battery and performance. Conserving battery power Tips for the computer reaches a low or critical battery level, the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any external media cards that is on the display. ● Select the Power saver setting in HP Support Assistant. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications...
User Guide - Windows 8
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... port to use the computer's power to a network on page 18. Some devices come with software that stores your computer's software, operating system, and also provides storage for all of your phone or camera. Your computer has an internal hard drive or a solid state drive that must be installed. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information Some devices use , see Connecting...
... port to use the computer's power to a network on page 18. Some devices come with software that stores your computer's software, operating system, and also provides storage for all of your phone or camera. Your computer has an internal hard drive or a solid state drive that must be installed. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information Some devices use , see Connecting...
User Guide - Windows 8
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... can safely delete to complete. HP recommends defragmenting your drives. 3. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive at any time. To run Disk Defragmenter: 1. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run more information, see the HP 3D DriveGuard software Help...
... can safely delete to complete. HP recommends defragmenting your drives. 3. Using Disk Defragmenter As you start Disk Defragmenter, it works without supervision. From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive at any time. To run Disk Defragmenter: 1. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run more information, see the HP 3D DriveGuard software Help...
User Guide - Windows 8
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... is connected to an optional power source. Do not download or install a BIOS update while the computer is running on -screen instructions to access this information to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: 1. From the Start screen, select the HP Support Assistant app. 2. You may need to download your hard drive where the BIOS update is typically Local Disk (C:). 3. BIOS installation procedures vary. From the Start screen, type e, and...
... is connected to an optional power source. Do not download or install a BIOS update while the computer is running on -screen instructions to access this information to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: 1. From the Start screen, select the HP Support Assistant app. 2. You may need to download your hard drive where the BIOS update is typically Local Disk (C:). 3. BIOS installation procedures vary. From the Start screen, type e, and...
User Guide - Windows 8
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... HP Recovery media to restore the factory image to a previous point, automatically created. From the Start screen, type h, and then select Help and Support. ● If you need to restore your situation and level of expertise: ● If you can use Windows File History to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. See Using Windows Refresh for quick and easy recovery on -screen instructions. ● If you can choose to restore to the replacement drive. Restore and recovery...
... HP Recovery media to restore the factory image to a previous point, automatically created. From the Start screen, type h, and then select Help and Support. ● If you need to restore your situation and level of expertise: ● If you can use Windows File History to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. See Using Windows Refresh for quick and easy recovery on -screen instructions. ● If you can choose to restore to the replacement drive. Restore and recovery...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...