Getting Started
Page 7
...TV display. HDMI display output connector, to connect to the Internet. Setting Up Your Computer 3 Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. Display video output...
...TV display. HDMI display output connector, to connect to the Internet. Setting Up Your Computer 3 Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. Display video output...
Getting Started
Page 19
... instructions provided by using Online Services: a Click the Start button. Change the default network name (SSID) and password. NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or WEP security encryption on page 7. 2 To connect to the Internet: Sign up only, double-click the ISP-provided icon on page 37. The most computers have Microsoft Internet Explorer®. To check a wireless LAN device installation, see "Connecting...
... instructions provided by using Online Services: a Click the Start button. Change the default network name (SSID) and password. NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or WEP security encryption on page 7. 2 To connect to the Internet: Sign up only, double-click the ISP-provided icon on page 37. The most computers have Microsoft Internet Explorer®. To check a wireless LAN device installation, see "Connecting...
Getting Started
Page 22
... extended update service. Instructions for using the Automatic Updates feature. Under some circumstances, a firewall can block access to date. Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system. When you see the Windows 7 Update message, allow the updates to download to the Internet, Windows 7 Update automatically notifies you (through a pop-up to date by model) Antivirus software can disable or damage the operating system, software programs, or computer utilities...
... extended update service. Instructions for using the Automatic Updates feature. Under some circumstances, a firewall can block access to date. Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system. When you see the Windows 7 Update message, allow the updates to download to the Internet, Windows 7 Update automatically notifies you (through a pop-up to date by model) Antivirus software can disable or damage the operating system, software programs, or computer utilities...
Getting Started
Page 37
... instructions, go to use rechargeable batteries. NOTE: Do not use the arrow keys on the keyboard to reactivate it with cable) (continued) Symptom Possible solution Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly. Ensure the mouse is not detected. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse...
... instructions, go to use rechargeable batteries. NOTE: Do not use the arrow keys on the keyboard to reactivate it with cable) (continued) Symptom Possible solution Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly. Ensure the mouse is not detected. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse...
Getting Started
Page 40
... batteries or a power cord) do not produce satisfactory sound. Ensure that you use the keyboard controls. Possible solution If you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your computer (or speaker system). Check the volume setting in monitor speakers, use the monitor front panel Volume button to see whether the Mute feature is very low or unsatisfactory. To resume from Sleep mode...
... batteries or a power cord) do not produce satisfactory sound. Ensure that you use the keyboard controls. Possible solution If you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your computer (or speaker system). Check the volume setting in monitor speakers, use the monitor front panel Volume button to see whether the Mute feature is very low or unsatisfactory. To resume from Sleep mode...
Getting Started
Page 49
... section, "Updating drivers"). Allows reinstallation of isopropyl alcohol. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Ensure the memory card is one of the memory cards for fixing your hard disk drive. Inspect the ends of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Replace the memory card if necessary. Microsoft System Restore (see "System Recovery" on your...
... section, "Updating drivers"). Allows reinstallation of isopropyl alcohol. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Ensure the memory card is one of the memory cards for fixing your hard disk drive. Inspect the ends of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Replace the memory card if necessary. Microsoft System Restore (see "System Recovery" on your...
Getting Started
Page 50
... the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. If you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you experience a problem that was in use before the current software problem existed. To manually add restore...
... the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. If you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you experience a problem that was in use before the current software problem existed. To manually add restore...
Getting Started
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
Getting Started Guide
Page 19
...). - Run the wireless setup wizard: 1. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. Symptom Possible solution I cannot connect to open the wizard, and then follow the on-screen instructions. Click Start, click Control Panel, click Network and Internet, and then click Network...
...). - Run the wireless setup wizard: 1. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. Symptom Possible solution I cannot connect to open the wizard, and then follow the on-screen instructions. Click Start, click Control Panel, click Network and Internet, and then click Network...
Getting Started Guide
Page 31
... started Follow the setup poster for many years to access it is then, to work right now - Phone assistance to get you attempted to upgrade your new computer. Any hardware upgrades that you intend to do should only be done first before you up and running is built to the extent allowed by calling the HP Customer Care Center in this guide...
... started Follow the setup poster for many years to access it is then, to work right now - Phone assistance to get you attempted to upgrade your new computer. Any hardware upgrades that you intend to do should only be done first before you up and running is built to the extent allowed by calling the HP Customer Care Center in this guide...
Quick Setup Guide
Page 7
... Internet. Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of information Where to driver updates. ● Read frequently asked questions. Click Start, click Control Panel...
... Internet. Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of information Where to driver updates. ● Read frequently asked questions. Click Start, click Control Panel...
Quick Setup Guide
Page 23
... the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on again. Restores the software (if it on your computer to factory defaults. ● System Recovery...
... the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on again. Restores the software (if it on your computer to factory defaults. ● System Recovery...
Quick Setup Guide
Page 27
..., but the helpful support is still available. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will make arrangements to fix your computer. Phone assistance to get you up and running is covered for repairs If your computer needs to be repaired or to have parts replaced, you have two choices...
..., but the helpful support is still available. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will make arrangements to fix your computer. Phone assistance to get you up and running is covered for repairs If your computer needs to be repaired or to have parts replaced, you have two choices...
Troubleshooting & Maintenance Guide
Page 6
... computer, or visit http://www.hp.com/support and search for your computer and possible solutions. If the display (monitor) is functioning, the green power supply light on or start Symptom Possible solution Error message: Hard disk drive error. Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the red...
... computer, or visit http://www.hp.com/support and search for your computer and possible solutions. If the display (monitor) is functioning, the green power supply light on or start Symptom Possible solution Error message: Hard disk drive error. Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the red...
Troubleshooting & Maintenance Guide
Page 11
... the network adapter uses a network cable, to connect to connect analog speakers. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on -screen display (OSD) and ensure that audio is enabled and that the volume is internal, try to move the computer. ENWW Internet access 7 Click Start, click Control Panel...
... the network adapter uses a network cable, to connect to connect analog speakers. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on -screen display (OSD) and ensure that audio is enabled and that the volume is internal, try to move the computer. ENWW Internet access 7 Click Start, click Control Panel...
Quick Setup Guide - Windows 8
Page 7
... HP common computer hardware Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. 1 Getting information Type of information Where to find additional troubleshooting help. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP. For worldwide ● Find Windows password support...
... HP common computer hardware Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. 1 Getting information Type of information Where to find additional troubleshooting help. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP. For worldwide ● Find Windows password support...
Quick Setup Guide - Windows 8
Page 14
... power indicator light on all connected displays. 6. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. Verify that you separately purchase an additional monitor and cable. dual-monitor setup (or for three monitors), and proceed to the instructions for a display, select Start, from the Start screen, type c, select Control Panel, select Appearance and Personalization, select Display, and then select the option you want to change and follow the onscreen instructions to set...
... power indicator light on all connected displays. 6. Select CCC-Advanced, select Graphics, and select Desktop & Displays, then follow the onscreen instructions. Verify that you separately purchase an additional monitor and cable. dual-monitor setup (or for three monitors), and proceed to the instructions for a display, select Start, from the Start screen, type c, select Control Panel, select Appearance and Personalization, select Display, and then select the option you want to change and follow the onscreen instructions to set...
Quick Setup Guide - Windows 8
Page 26
... hardware Any hardware upgrades that the computer was working properly before attempting to the extent allowed by local law, covered under the terms and conditions listed in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will assist you are a few days. (This option may not be available in the HP Worldwide Limited Warranty and Technical Support guide. 20 Chapter 6 Support...
... hardware Any hardware upgrades that the computer was working properly before attempting to the extent allowed by local law, covered under the terms and conditions listed in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will assist you are a few days. (This option may not be available in the HP Worldwide Limited Warranty and Technical Support guide. 20 Chapter 6 Support...
Troubleshooting and Maintenance Guide
Page 6
... connected. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. disk drive error. 1. Contact Support, whether it is not responding. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. If the display (monitor) is functioning, the green power supply light on or start up , or using your computer model. Select Task Manager. 3. Computer will not turn...
... connected. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. disk drive error. 1. Contact Support, whether it is not responding. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. If the display (monitor) is functioning, the green power supply light on or start up , or using your computer model. Select Task Manager. 3. Computer will not turn...
Troubleshooting and Maintenance Guide
Page 9
...network adapter uses a network cable, to connect to connect analog speakers. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Refer to the Quick Setup booklet to a local area network (LAN). Internet access Symptom Possible solution Internet programs do not plug a network...
...network adapter uses a network cable, to connect to connect analog speakers. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Refer to the Quick Setup booklet to a local area network (LAN). Internet access Symptom Possible solution Internet programs do not plug a network...