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Question posted by leonahilliard on November 8th, 2015

Wireless Access Not Working

It worked fine then just stopped - i've checked all sorts of things (Control Panel, Network, drivers). It is "enabled" - so do I need a new wireless card or what?

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Answer #1: Posted by hzplj9 on November 8th, 2015 2:37 PM

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hzplj9

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If it appears everything is OK then you should start looking at your internet connection. Does anyone else in the house have issues? Can you verify with maybe your mobile that the internet is working? Removing the card from the system and rebooting with tell if the card is recognosed. If not then obviously replace it. One way of testing is if you have an ethernet cable is to connect directly to the router from the ethernet port of your PC and anabling a direct connection. One is usually supplied with the router by your ISP. I have supplied a link to your PC in if you go to troubleshooting "network" it may help in solving your dilemma.

https://support.hp.com/us-en/product/troubleshooting/hp-envy-phoenix-810-100-desktop-pc-series/model/6667348?cc=us&lang=en

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Getting Started - Page 37

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Getting Started - Page 41

... internal, try to a better position. Run the wireless setup wizard: 1 Click the Start button, and then click Control Panel. 2 Click Network and Internet, and then click Network and Sharing Center. 3 In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your system has an external...

Getting Started - Page 47

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Getting Started - Page 49

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Getting Started - Page 58

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Getting Started - Page 61

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Getting Started Guide - Page 9

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Getting Started Guide - Page 18

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Getting Started Guide - Page 19

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Quick Setup Guide - Page 9

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Quick Setup Guide - Page 13

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Quick Setup Guide - Page 14

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Quick Setup Guide - Page 15

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Quick Setup Guide - Page 22

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Quick Setup Guide - Page 23

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Troubleshooting & Maintenance Guide - Page 11

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Quick Setup Guide - Windows 8 - Page 9

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Quick Setup Guide - Windows 8 - Page 12

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