HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... power management with Intel Matrix Storage Manager Technology. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers...
... power management with Intel Matrix Storage Manager Technology. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 8
...Top cover ...37 Hard drive ...41 Power button board ...43 TouchPad button board ...44 Fingerprint reader ...45 WLAN module ...46 System board ...48 RTC battery ...51 Memory module ...52 Fan ...53 Heat sink assembly ...54 Power connector cable ...58 Speakers ...59 Subwoofer ...60 Display assembly ...61 7 Windows - Using Setup Utility (BIOS) and System Diagnostics 69 Starting Setup Utility ...69 Using Setup Utility ...69 Changing the language of Setup Utility 69 Navigating and selecting in Setup Utility 69 Displaying system information 70 Restoring factory default settings in Setup Utility...
...Top cover ...37 Hard drive ...41 Power button board ...43 TouchPad button board ...44 Fingerprint reader ...45 WLAN module ...46 System board ...48 RTC battery ...51 Memory module ...52 Fan ...53 Heat sink assembly ...54 Power connector cable ...58 Speakers ...59 Subwoofer ...60 Display assembly ...61 7 Windows - Using Setup Utility (BIOS) and System Diagnostics 69 Starting Setup Utility ...69 Using Setup Utility ...69 Changing the language of Setup Utility 69 Navigating and selecting in Setup Utility 69 Displaying system information 70 Restoring factory default settings in Setup Utility...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 77
... than your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. BIOS installation procedures vary. From the Start screen, type file, and then select File Explorer. 2. The tool runs outside the operating system so that it can delete the downloaded file from your hard drive. During the download and installation, follow...
... than your BIOS, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. BIOS installation procedures vary. From the Start screen, type file, and then select File Explorer. 2. The tool runs outside the operating system so that it can delete the downloaded file from your hard drive. During the download and installation, follow...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 85
... or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. Restore and recovery 75 Minimized Image Recovery installs only drivers and hardware-enabling applications. HP Recovery Manager will be connected directly to a USB port on -screen instructions. To create HP Recovery media: IMPORTANT: For tablets, connect to the keyboard dock before you have not already created recovery media, see Help and Support. If you have finished creating all of expertise: ● Windows offers several options for...
... or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. Restore and recovery 75 Minimized Image Recovery installs only drivers and hardware-enabling applications. HP Recovery Manager will be connected directly to a USB port on -screen instructions. To create HP Recovery media: IMPORTANT: For tablets, connect to the keyboard dock before you have not already created recovery media, see Help and Support. If you have finished creating all of expertise: ● Windows offers several options for...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 86
...Recovery Manager recovers only software that was installed at the factory. If you can obtain recovery media for recovery discs or a recovery USB flash drive. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. ● If you have replaced the hard drive, you have not already created recovery media, see Creating HP Recovery media on page 74. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to correct computer issues. ● HP Recovery media must use the Factory...
...Recovery Manager recovers only software that was installed at the factory. If you can obtain recovery media for recovery discs or a recovery USB flash drive. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. ● If you have replaced the hard drive, you have not already created recovery media, see Creating HP Recovery media on page 74. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to correct computer issues. ● HP Recovery media must use the Factory...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 87
... drive or a USB flash drive. Follow the on page 74. see Creating HP Recovery media on -screen instructions. Press and hold f11 as you created, and then restart the computer. Select Troubleshoot from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before you created. 2. Insert the HP Recovery media that you press the power button. 2. You can change the boot order: 1. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can use the Windows Refresh option or the Windows option to free...
... drive or a USB flash drive. Follow the on page 74. see Creating HP Recovery media on -screen instructions. Press and hold f11 as you created, and then restart the computer. Select Troubleshoot from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before you created. 2. Insert the HP Recovery media that you press the power button. 2. You can change the boot order: 1. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can use the Windows Refresh option or the Windows option to free...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 95
... battery cover, identifying 11 battery lock, identifying 11 battery release latch 11 BD combo drive spare part number 29 bezel removal 33 spare part number 33 BIOS determining version 66 downloading an update 67 updating 66 Bluetooth label 12 boot order changing HP Recovery Manager 77 bottom 12 buttons left TouchPad 7 power 9 right TouchPad 7 C caps lock light, identifying 8 chipset, product description 1 components bottom 11 display 6 left side 5 right side 4 top 7 computer major components 13 computer specifications 71 connector, power 5 control zone 7 D default settings, restoring 70...
... battery cover, identifying 11 battery lock, identifying 11 battery release latch 11 BD combo drive spare part number 29 bezel removal 33 spare part number 33 BIOS determining version 66 downloading an update 67 updating 66 Bluetooth label 12 boot order changing HP Recovery Manager 77 bottom 12 buttons left TouchPad 7 power 9 right TouchPad 7 C caps lock light, identifying 8 chipset, product description 1 components bottom 11 display 6 left side 5 right side 4 top 7 computer major components 13 computer specifications 71 connector, power 5 control zone 7 D default settings, restoring 70...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 96
... Recovery media creating 74 recovery 77 HP Recovery partition recovery 76 removing 77 I internal display switch, identifying 6 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 4 network 5 RJ-45 (network) 5 K keyboard product description 3 keys action 10 esc 10 fn 10 Windows 10 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 latch, battery release 11 left control zone, identifying 7 lights AC adapter 5 caps lock 8 hard drive 4 mute 8 power 4, 8 M memory card reader...
... Recovery media creating 74 recovery 77 HP Recovery partition recovery 76 removing 77 I internal display switch, identifying 6 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 4 network 5 RJ-45 (network) 5 K keyboard product description 3 keys action 10 esc 10 fn 10 Windows 10 L labels Bluetooth 12 Microsoft Certificate of Authenticity 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 latch, battery release 11 left control zone, identifying 7 lights AC adapter 5 caps lock 8 hard drive 4 mute 8 power 4, 8 M memory card reader...
HP ENVY 14 Notebook PC Maintenance and Service Guide
Page 97
... 12 removal/replacement procedures 28, 32 restore Windows File History 75 right control zone, identifying 7 RJ-45 (network) jack, identifying 5 RTC battery removal 51 spare part number 15, 19, 51 S Screw Kit, spare part number 19 security cable slot, identifying 5 security, product description 3 serial number 12 serial number, computer 12 service labels locating 12 serviceability, product description 3 Setup Utility changing the language 69 displaying system information 70 exiting 70 navigating 69 restoring default settings 70 selecting 69 starting 69 slots memory card reader 6 security cable...
... 12 removal/replacement procedures 28, 32 restore Windows File History 75 right control zone, identifying 7 RJ-45 (network) jack, identifying 5 RTC battery removal 51 spare part number 15, 19, 51 S Screw Kit, spare part number 19 security cable slot, identifying 5 security, product description 3 serial number 12 serial number, computer 12 service labels locating 12 serviceability, product description 3 Setup Utility changing the language 69 displaying system information 70 exiting 70 navigating 69 restoring default settings 70 selecting 69 starting 69 slots memory card reader 6 security cable...
User Guide
Page 7
... ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...14 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18...
... ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...14 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18...
User Guide
Page 10
...updates 62 Installing HP and third-party software updates 62 Securing your wireless network ...63 Backing up your software applications and information 63 Using an optional security cable lock 63 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 64 Starting Setup Utility (BIOS) ...64 Updating the BIOS ...64 Determining the BIOS version 64 Downloading a BIOS update 65 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 66 10 Backing up, restoring, and recovering ...67 Creating recovery media and backups 67 Creating HP...
...updates 62 Installing HP and third-party software updates 62 Securing your wireless network ...63 Backing up your software applications and information 63 Using an optional security cable lock 63 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 64 Starting Setup Utility (BIOS) ...64 Updating the BIOS ...64 Determining the BIOS version 64 Downloading a BIOS update 65 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 66 10 Backing up, restoring, and recovering ...67 Creating recovery media and backups 67 Creating HP...
User Guide
Page 28
...; Wireless button, wireless switch, wireless key, or airplane mode key (referred to in corporate offices, your computer using your wireless devices, not the status of individual devices. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. If the wireless light is on (white) when you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn on your computer are off. Using operating system controls...
...; Wireless button, wireless switch, wireless key, or airplane mode key (referred to in corporate offices, your computer using your wireless devices, not the status of individual devices. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. If the wireless light is on (white) when you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn on your computer are off. Using operating system controls...
User Guide
Page 31
... from the Start screen, type help, and then select Help and Support. Connecting to complete the connection. If the WLAN is on the computer. Click Set up a new connection or network. ENWW Connecting to verify the name and status of a wireless router or access point. Connecting to a WLAN To connect to enter a security code. If the device is a security-enabled WLAN, you to manually search for and connect to a network or to...
... from the Start screen, type help, and then select Help and Support. Connecting to complete the connection. If the WLAN is on the computer. Click Set up a new connection or network. ENWW Connecting to verify the name and status of a wireless router or access point. Connecting to a WLAN To connect to enter a security code. If the device is a security-enabled WLAN, you to manually search for and connect to a network or to...
User Guide
Page 56
... of the screen. f4 Switches the screen image between display devices connected to support. Help and Support also provides automated troubleshooting tools and access to the system. f3 Increases the screen brightness incrementally as long as you hold down the key. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 64 for instructions on . Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system...
... of the screen. f4 Switches the screen image between display devices connected to support. Help and Support also provides automated troubleshooting tools and access to the system. f3 Increases the screen brightness incrementally as long as you hold down the key. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 64 for instructions on . Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system...
User Guide
Page 59
... must enter your Windows password before your work will return to create a user account password or change your current user account password, click Create or change your work returns to step 5. 5. ENWW Initiating Sleep and Hibernation 47 To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1.
... must enter your Windows password before your work will return to create a user account password or change your current user account password, click Create or change your work returns to step 5. 5. ENWW Initiating Sleep and Hibernation 47 To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on wakeup. 3. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1.
User Guide
Page 61
... battery: ● Battery test ● Information about battery types, specifications, life cycles, and capacity Conserving battery power Tips for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery...
... battery: ● Battery test ● Information about battery types, specifications, life cycles, and capacity Conserving battery power Tips for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery...
User Guide
Page 74
..., utilities, or the operating system, or cause them , and in order to http://www.hp.com/support. Installing software updates HP, Windows, and third-party software installed on page 55. To provide ongoing protection against newly discovered viruses, antivirus software must be regularly updated to function abnormally. Using firewall software Firewalls are installed automatically. To protect the computer from security breaches and computer viruses, install all critical updates from the Start screen, type control panel...
..., utilities, or the operating system, or cause them , and in order to http://www.hp.com/support. Installing software updates HP, Windows, and third-party software installed on page 55. To provide ongoing protection against newly discovered viruses, antivirus software must be regularly updated to function abnormally. Using firewall software Firewalls are installed automatically. To protect the computer from security breaches and computer viruses, install all critical updates from the Start screen, type control panel...
User Guide
Page 77
... the network administrator before installing any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. b. Click your selection to the hard drive. You will need this path when you can isolate hardware failures from issues that it can delete the downloaded file from the computer by following the on-screen instructions. If no instructions are ready to install the update. Using the hard drive...
... the network administrator before installing any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. b. Click your selection to the hard drive. You will need this path when you can isolate hardware failures from issues that it can delete the downloaded file from the computer by following the on-screen instructions. If no instructions are ready to install the update. Using the hard drive...
User Guide
Page 86
... 14 battery temperature 50 Beats Audio 23 Beats Audio Control Panel 23 Beats Audio hot key 23 BIOS determining version 64 downloading an update 65 updating 64 Bluetooth label 15 boot order changing HP Recovery Manager 70 bottom 15 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light, identifying 11 caring for your computer 56 cleaning your computer 56 components bottom 14 display 8 left side 7 right side 6 top 10 computer, traveling 50 connecting to...
... 14 battery temperature 50 Beats Audio 23 Beats Audio Control Panel 23 Beats Audio hot key 23 BIOS determining version 64 downloading an update 65 updating 64 Bluetooth label 15 boot order changing HP Recovery Manager 70 bottom 15 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light, identifying 11 caring for your computer 56 cleaning your computer 56 components bottom 14 display 8 left side 7 right side 6 top 10 computer, traveling 50 connecting to...
User Guide
Page 87
...42 lights AC adapter 7 caps lock 11 hard drive 6 mute 11 power 6, 11 low battery level 49 M maintenance Disk Cleanup 55 Disk Defragmenter 55 memory card reader, identifying 8 memory card, identifying 8 minimized image creating 69 minimized image recovery 69 Miracast 26 mouse, external setting preferences 27 mute light, identifying 11 N network jack, identifying 7, 22 O operating environment 71 optical drive, identifying 6, 22 original system recovery 69 P passwords Setup Utility (BIOS) 60 Windows 60 ports HDMI 7, 22, 24 Miracast 26 USB 3.0 6, 8, 22 USB 3.0 (powered) charging 7 power battery 48...
...42 lights AC adapter 7 caps lock 11 hard drive 6 mute 11 power 6, 11 low battery level 49 M maintenance Disk Cleanup 55 Disk Defragmenter 55 memory card reader, identifying 8 memory card, identifying 8 minimized image creating 69 minimized image recovery 69 Miracast 26 mouse, external setting preferences 27 mute light, identifying 11 N network jack, identifying 7, 22 O operating environment 71 optical drive, identifying 6, 22 original system recovery 69 P passwords Setup Utility (BIOS) 60 Windows 60 ports HDMI 7, 22, 24 Miracast 26 USB 3.0 6, 8, 22 USB 3.0 (powered) charging 7 power battery 48...