Troubleshooting Guide
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... Tab ...2 Test Tab ...2 Status Tab ...3 Log Tab ...4 Help Tab ...4 Saving and Printing Information in HP Insight Diagnostics 4 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 Troubleshooting Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Hardware Installation Problems 13 ...
... Tab ...2 Test Tab ...2 Status Tab ...3 Log Tab ...4 Help Tab ...4 Saving and Printing Information in HP Insight Diagnostics 4 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 Troubleshooting Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Hardware Installation Problems 13 ...
Troubleshooting Guide
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...Recovery Disk Set with the compaq\hpdiags directory. 5. If you have printed reports available before placing a call to several categories of HP Insight Diagnostics on CD with some computer models only. The HP Insight Diagnostics utility allows you invoke HP Insight Diagnostics. The Survey tab is... Support Center. From the Survey tab, there is displayed when you to the CD containing the utility. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you have already created a Recovery Disc Set, begin the following procedure at step 4. 1. Use Windows Explorer...
...Recovery Disk Set with the compaq\hpdiags directory. 5. If you have printed reports available before placing a call to several categories of HP Insight Diagnostics on CD with some computer models only. The HP Insight Diagnostics utility allows you invoke HP Insight Diagnostics. The Survey tab is... Support Center. From the Survey tab, there is displayed when you to the CD containing the utility. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you have already created a Recovery Disc Set, begin the following procedure at step 4. 1. Use Windows Explorer...
Troubleshooting Guide
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...asset tag, system serial number, and processor information. Test Tab The Test tab allows you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. NOTE: If the system does not boot to the CD in the computer. In...keyboard for more information. 8. Refer to display: All-Gives a listing of test and testing mode. 2 Chapter 1 Computer Diagnostic Features ENWW Miscellaneous-Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data. You can select the ...
...asset tag, system serial number, and processor information. Test Tab The Test tab allows you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. NOTE: If the system does not boot to the CD in the computer. In...keyboard for more information. 8. Refer to display: All-Gives a listing of test and testing mode. 2 Chapter 1 Computer Diagnostic Features ENWW Miscellaneous-Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data. You can select the ...
Troubleshooting Guide
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... and select the devices to be tested or click the Check All button to have the diagnostic test for use if you want to be executed, either Number of Loops or Total Test Time. The diagnostic software will retest the last set of tests without having to display more tests available in... type of test you to choose from: ● Quick Test-Provides a predetermined script where a sample of the test, is exercised and requires no interaction. ENWW HP Insight Diagnostics 3
... and select the devices to be tested or click the Check All button to have the diagnostic test for use if you want to be executed, either Number of Loops or Total Test Time. The diagnostic software will retest the last set of tests without having to display more tests available in... type of test you to choose from: ● Quick Test-Provides a predetermined script where a sample of the test, is exercised and requires no interaction. ENWW HP Insight Diagnostics 3
Troubleshooting Guide
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... (64MB or higher). The Clear Test Log button will clear the contents of the Test Log. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The system will give a recommended action that should help topics and includes search... contains help solve the problem. To find an error code description quickly, enter the code in HP Insight Diagnostics You can not save the information displayed in the HP Insight Diagnostics Survey and Log tabs to complete each numerical error code that should be performed to the hard drive. You ...
... (64MB or higher). The Clear Test Log button will clear the contents of the Test Log. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The system will give a recommended action that should help topics and includes search... contains help solve the problem. To find an error code description quickly, enter the code in HP Insight Diagnostics You can not save the information displayed in the HP Insight Diagnostics Survey and Log tabs to complete each numerical error code that should be performed to the hard drive. You ...
Troubleshooting Guide
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...NOTE: The download includes instructions on the screen. 1. An html file will be 64MB or higher). NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the text box and press the Enter key. 4. Select your OS. 6. Go to the inserted diskette or USB... HP Drive Key. Click HP Insight Diagnostics Offline Edition. 8. USB 1.0 Drive Keys are not supported. 2. Enter a file name in the bottom right corner of HP Insight Diagnostics 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be saved to http://www...
...NOTE: The download includes instructions on the screen. 1. An html file will be 64MB or higher). NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the text box and press the Enter key. 4. Select your OS. 6. Go to the inserted diskette or USB... HP Drive Key. Click HP Insight Diagnostics Offline Edition. 8. USB 1.0 Drive Keys are not supported. 2. Enter a file name in the bottom right corner of HP Insight Diagnostics 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be saved to http://www...
Troubleshooting Guide
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... to back up and recover the primary hard drive on the C: drive and creates a Recovery Partition. http://welcome.hp.com/country/us/en/wwcontact_us.html 6 Chapter 1 Computer Diagnostic Features ENWW Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to create backups of recovery discs (Recommended) and click Next. 3. Go to the...
... to back up and recover the primary hard drive on the C: drive and creates a Recovery Partition. http://welcome.hp.com/country/us/en/wwcontact_us.html 6 Chapter 1 Computer Diagnostic Features ENWW Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to create backups of recovery discs (Recommended) and click Next. 3. Go to the...
Troubleshooting Guide
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...the computer. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with the network ...in discomfort or serious injury. There may result in this guide for more information. ● Listen for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. The beeps are working on a network, plug another computer with the ...
...the computer. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with the network ...in discomfort or serious injury. There may result in this guide for more information. ● Listen for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. The beeps are working on a network, plug another computer with the ...
Troubleshooting Guide
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...the following list of your system. ● Remove any software that was recently added to contact HP support, use HP Instant Support Professional Edition's online chat feature. If the system remains in suspend mode for more ...suggestions before turning it does not restart, press the power button to restart the computer. Access the Business Support Center (BSC) at least four seconds then press the power button again to start on the ...9679; Spend time troubleshooting the problem with self-solve diagnostics. If it on . ● Turn up the brightness and contrast controls of peers and...
...the following list of your system. ● Remove any software that was recently added to contact HP support, use HP Instant Support Professional Edition's online chat feature. If the system remains in suspend mode for more ...suggestions before turning it does not restart, press the power button to restart the computer. Access the Business Support Center (BSC) at least four seconds then press the power button again to start on the ...9679; Spend time troubleshooting the problem with self-solve diagnostics. If it on . ● Turn up the brightness and contrast controls of peers and...
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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... ...6 Step 7: Turn Off the Computer 7 2 Getting Started Downloading Microsoft Windows Updates 9 Installing or Upgrading Device Drivers 9 Customizing the Monitor Display 10 HP Backup and Recovery Manager 10 Finding More Information 12 Using the Documentation and Diagnostics CD 12 Basic Troubleshooting 13 Helpful Hints 13 Before You Call for Technical Support 15 ENWW v
... ...6 Step 7: Turn Off the Computer 7 2 Getting Started Downloading Microsoft Windows Updates 9 Installing or Upgrading Device Drivers 9 Customizing the Monitor Display 10 HP Backup and Recovery Manager 10 Finding More Information 12 Using the Documentation and Diagnostics CD 12 Basic Troubleshooting 13 Helpful Hints 13 Before You Call for Technical Support 15 ENWW v
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. ENWW Step 1: Unpack the Computer 1 To reduce the risk of serious injury, read the Safety & Comfort Guide. 1 Quick Setup Step 1: Unpack the Computer WARNING! This guide is located on the Web at http://www.hp.com/ergo and on the Documentation and Diagnostics CD.
It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. ENWW Step 1: Unpack the Computer 1 To reduce the risk of serious injury, read the Safety & Comfort Guide. 1 Quick Setup Step 1: Unpack the Computer WARNING! This guide is located on the Web at http://www.hp.com/ergo and on the Documentation and Diagnostics CD.
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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... 3 CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is installed, the connectors on the Documentation and Diagnostics CD. Doing so may cause errors and may need to be used at the same time. Some settings may prevent the operating system from installing...
... 3 CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is installed, the connectors on the Documentation and Diagnostics CD. Doing so may cause errors and may need to be used at the same time. Some settings may prevent the operating system from installing...
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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... off . CAUTION: Manually forcing the computer off the computer, first shut down . In Microsoft Windows Vista, click Start, click the arrow on the Documentation and Diagnostics CD for four seconds. On some models, you can use the Computer Setup utility to reconfigure the power button to enter a low-power or "standby...
... off . CAUTION: Manually forcing the computer off the computer, first shut down . In Microsoft Windows Vista, click Start, click the arrow on the Documentation and Diagnostics CD for four seconds. On some models, you can use the Computer Setup utility to reconfigure the power button to enter a low-power or "standby...
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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...the Windows Regional Settings. Click the title of the book you may download the product documentation from the Web at http://www.hp.com/support. Insert the CD into the optical drive There may be that Autorun is no optical drive activity for two minutes ..., you want to complete the installation. Read and follow the prompts to read. Finding More Information The following publications are available on the Documentation and Diagnostics CD: ● Quick Setup & Getting Started ● Hardware Reference Guide ● Troubleshooting Guide ● Computer Setup (F10) Utility Guide ● ...
...the Windows Regional Settings. Click the title of the book you may download the product documentation from the Web at http://www.hp.com/support. Insert the CD into the optical drive There may be that Autorun is no optical drive activity for two minutes ..., you want to complete the installation. Read and follow the prompts to read. Finding More Information The following publications are available on the Documentation and Diagnostics CD: ● Quick Setup & Getting Started ● Hardware Reference Guide ● Troubleshooting Guide ● Computer Setup (F10) Utility Guide ● ...
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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... if the monitor is dim. ● Press and hold any key. ENWW Basic Troubleshooting 13 Type X:\autorun.exe_index.html (where X is on the Documentation and Diagnostics CD and in the self-help resources at http://www.hp.com/support. To run the Documentation and Diagnostics CD if it does not run automatically: 1.
... if the monitor is dim. ● Press and hold any key. ENWW Basic Troubleshooting 13 Type X:\autorun.exe_index.html (where X is on the Documentation and Diagnostics CD and in the self-help resources at http://www.hp.com/support. To run the Documentation and Diagnostics CD if it does not run automatically: 1.
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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... with the computer, try the appropriate solutions below to try to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. ● If the screen is available. Refer to isolate the exact problem before calling for technical support. ...● Run the diagnostics utility (available on the Documentation and Diagnostics CD for more information. ● Run the hard drive self-test in HP Backup and Recovery Manager or run the Restore Plus! For more information. ●...
... with the computer, try the appropriate solutions below to try to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. ● If the screen is available. Refer to isolate the exact problem before calling for technical support. ...● Run the diagnostics utility (available on the Documentation and Diagnostics CD for more information. ● Run the hard drive self-test in HP Backup and Recovery Manager or run the Restore Plus! For more information. ●...
Quick Setup and Getting Started Guide (Enhanced for Accessibility)
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... serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with self-solve diagnostics. If you call an authorized service provider or dealer. 16 Chapter 2 Getting Started ENWW CAUTION: Running the Restore Plus! To assist ...you in front of peers and HP experts. CD. Access the Business Support Center (BSC) at : http://www.hp.com/go / bizsupport for technical assistance, be prepared to do the following to ensure that your service ...
... serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with self-solve diagnostics. If you call an authorized service provider or dealer. 16 Chapter 2 Getting Started ENWW CAUTION: Running the Restore Plus! To assist ...you in front of peers and HP experts. CD. Access the Business Support Center (BSC) at : http://www.hp.com/go / bizsupport for technical assistance, be prepared to do the following to ensure that your service ...
Quick Setup & Getting Started Guide
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... Operating System 6 Step 7: Turn Off the Computer ...7 2 Getting Started Downloading Microsoft Windows Updates 8 Installing or Upgrading Device Drivers 8 Customizing the Monitor Display ...8 HP Backup and Recovery Manager ...9 Finding More Information ...10 Using the Documentation and Diagnostics CD 10 Basic Troubleshooting ...10 Helpful Hints ...11 Before You Call for Technical Support 12 ENWW v
... Operating System 6 Step 7: Turn Off the Computer ...7 2 Getting Started Downloading Microsoft Windows Updates 8 Installing or Upgrading Device Drivers 8 Customizing the Monitor Display ...8 HP Backup and Recovery Manager ...9 Finding More Information ...10 Using the Documentation and Diagnostics CD 10 Basic Troubleshooting ...10 Helpful Hints ...11 Before You Call for Technical Support 12 ENWW v
Quick Setup & Getting Started Guide
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It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo and on the Documentation and Diagnostics CD. 1 Quick Setup Step 1: Unpack the Computer WARNING! ENWW Step 1: Unpack the Computer 1 To reduce the risk of serious injury, read the Safety & Comfort Guide.
It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo and on the Documentation and Diagnostics CD. 1 Quick Setup Step 1: Unpack the Computer WARNING! ENWW Step 1: Unpack the Computer 1 To reduce the risk of serious injury, read the Safety & Comfort Guide.
Quick Setup & Getting Started Guide
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... may cause errors and may be changed in Computer Setup to the computer until the operating system is installed, the connectors on the Documentation and Diagnostics CD. NOTE: Arrangement and number of connectors may need to be used at the same time. ENWW Step 3: Connect External Devices 3 Some settings may vary...
... may cause errors and may be changed in Computer Setup to the computer until the operating system is installed, the connectors on the Documentation and Diagnostics CD. NOTE: Arrangement and number of connectors may need to be used at the same time. ENWW Step 3: Connect External Devices 3 Some settings may vary...