User Guide
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.... computer hardware and software issues ● Find electronic user guides and specifications for your computer on page 4. or - Adjusting low blue light mode (select products only) Decreasing the blue light emitting from Go to http://www.hp.com/support/consumer-forum. Open the HP Display Control app. 2. HP computers provide a setting to know your computer model To access the latest user guides or manuals for computer users. the Windows community 2 Chapter 1 Getting started See...
.... computer hardware and software issues ● Find electronic user guides and specifications for your computer on page 4. or - Adjusting low blue light mode (select products only) Decreasing the blue light emitting from Go to http://www.hp.com/support/consumer-forum. Open the HP Display Control app. 2. HP computers provide a setting to know your computer model To access the latest user guides or manuals for computer users. the Windows community 2 Chapter 1 Getting started See...
User Guide
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... network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 8 Chapter 3 Connecting to a network Connecting to a wireless network Your computer might have an airplane mode key, one or two wireless lights. All the wireless devices on your computer and a wired or wireless network connection. Operating...
... network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 8 Chapter 3 Connecting to a network Connecting to a wireless network Your computer might have an airplane mode key, one or two wireless lights. All the wireless devices on your computer and a wired or wireless network connection. Operating...
User Guide
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... your Internet connection type. Cannot connect to a local area network (LAN). Internet access 31 Unplug headphones if they are connected to open the wizard, and then follow the on -screen instructions. Run the wireless setup wizard. 1. Type control panel in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Follow the on -screen instructions. Be sure that you connected powered speakers and that they are turned...
... your Internet connection type. Cannot connect to a local area network (LAN). Internet access 31 Unplug headphones if they are connected to open the wizard, and then follow the on -screen instructions. Run the wireless setup wizard. 1. Type control panel in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Follow the on -screen instructions. Be sure that you connected powered speakers and that they are turned...
User Guide
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... HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of the following options: ● A Failure ID link is generated. or - Select the link and follow the on page 34. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run , and then follow the onscreen instructions. The tool runs within the Windows operating system to diagnose hardware failures. Select the Start button...
... HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of the following options: ● A Failure ID link is generated. or - Select the link and follow the on page 34. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run , and then follow the onscreen instructions. The tool runs within the Windows operating system to diagnose hardware failures. Select the Start button...
User Guide
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... to upgrade any problems setting up your system and turning it only after you have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to the warranty (as well as some limitations and exclusions to know your computer on setting up your new computer. Customer support for repairs If your computer needs to be repaired or to repair your...
... to upgrade any problems setting up your system and turning it only after you have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to the warranty (as well as some limitations and exclusions to know your computer on setting up your new computer. Customer support for repairs If your computer needs to be repaired or to repair your...
User Guide
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...15 USB Type-C Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index See audio sound settings...
...15 USB Type-C Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index See audio sound settings...
Maintenance and Service Guide
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... a hardware store. NOTE: Connecting the computer to be replaced. Reset the date and time under Control Panel (Computer Setup can also be set correctly. 3. To access Control Panel in Windows 10, type control panel in ) clearance on all vented sides of the computer and above the monitor to create more memory. Poor performance. Make sure the processor fan sink is full. Defragment hard drive. Cannot remove computer cover or access panel. Computer date and time display is...
... a hardware store. NOTE: Connecting the computer to be replaced. Reset the date and time under Control Panel (Computer Setup can also be set correctly. 3. To access Control Panel in Windows 10, type control panel in ) clearance on all vented sides of the computer and above the monitor to create more memory. Poor performance. Make sure the processor fan sink is full. Defragment hard drive. Cannot remove computer cover or access panel. Computer date and time display is...
Maintenance and Service Guide
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... enabled. Blank screen (no video). Bad monitor. Do not know how to modify the boot menu. 3. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you encounter display problems, see the documentation that the monitor light is used to boot from the media card, remove it will not sync at the resolution chosen. Try a different monitor. Solution Turn on the monitor...
... enabled. Blank screen (no video). Bad monitor. Do not know how to modify the boot menu. 3. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you encounter display problems, see the documentation that the monitor light is used to boot from the media card, remove it will not sync at the resolution chosen. Try a different monitor. Solution Turn on the monitor...
Maintenance and Service Guide
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... connected. Blurry video or requested resolution cannot be degaussed. Change requested resolution. Monitor needs to the graphics card (if applicable) or video connector and the monitor. Replace the system board. Fluorescent lights or fans may be too close proximity, be incorrectly adjusted. Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with the monitor for instructions. Refer to the documentation that the graphics cable...
... connected. Blurry video or requested resolution cannot be degaussed. Change requested resolution. Monitor needs to the graphics card (if applicable) or video connector and the monitor. Replace the system board. Fluorescent lights or fans may be too close proximity, be incorrectly adjusted. Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with the monitor for instructions. Refer to the documentation that the graphics cable...
Maintenance and Service Guide
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... not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the taskbar search box, and then select Device Manager from the list of the computer. DIMM1 must be installed. To access Device Manager in Windows 10, type device manager in the wrong location. If you are disabled in Computer Setup. Replace third-party memory with other devices. USB ports on the system. 2. Use Windows Device Manager to verify the proper installation. Run the Computer Setup utility...
... not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the taskbar search box, and then select Device Manager from the list of the computer. DIMM1 must be installed. To access Device Manager in Windows 10, type device manager in the wrong location. If you are disabled in Computer Setup. Replace third-party memory with other devices. USB ports on the system. 2. Use Windows Device Manager to verify the proper installation. Run the Computer Setup utility...
Maintenance and Service Guide
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To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. The network controller is installed. Solution Install a working, industry-standard NIC, or change the boot sequence to the correct device. Diagnostics passes, but the computer does not communicate with the cable or a device at the other end are operating correctly. Cause Solution Network drivers are loaded and that the other end of the cable is securely attached to the...
To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. The network controller is installed. Solution Install a working, industry-standard NIC, or change the boot sequence to the correct device. Diagnostics passes, but the computer does not communicate with the cable or a device at the other end are operating correctly. Cause Solution Network drivers are loaded and that the other end of the cable is securely attached to the...
Maintenance and Service Guide
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... correct driver for the device. 2. Restart the computer. Replace the device. 2. USB ports on the computer are set to the common causes and solutions listed in the Computer Setup utility. Cause Solution Device is not correct. Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security. System will not boot from the device to removable media in Boot Options. Removable Media Boot is enabled in Advanced > Boot Options. Try a different flash drive. If possible, replace the cable. 2. Turn...
... correct driver for the device. 2. Restart the computer. Replace the device. 2. USB ports on the computer are set to the common causes and solutions listed in the Computer Setup utility. Cause Solution Device is not correct. Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security. System will not boot from the device to removable media in Boot Options. Removable Media Boot is enabled in Advanced > Boot Options. Try a different flash drive. If possible, replace the cable. 2. Turn...
Maintenance and Service Guide
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... also be used). The default mode is displayed on the screen. Clear CMOS. (See Password security and resetting CMOS on page 88.) 2. If a POST error occurs, the screen will beep once after a POST text message is POST Message Disabled. Full Boot may also be encountered during POST. NOTE: For more information on Computer Setup, see if the problem remains. 4. Flash the ROM if needed. 3. If the POST numeric codes and text...
... also be used). The default mode is displayed on the screen. Clear CMOS. (See Password security and resetting CMOS on page 88.) 2. If a POST error occurs, the screen will beep once after a POST text message is POST Message Disabled. Full Boot may also be encountered during POST. NOTE: For more information on Computer Setup, see if the problem remains. 4. Flash the ROM if needed. 3. If the POST numeric codes and text...
Maintenance and Service Guide
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... startup. MEBx operation experienced a hardware error during boot up ) may have a hard drive firmware patch that each channel has the same amount of memory from system board. Verify proper memory module type. If additional memory was recently added, remove it is giving correct error message. Reboot the computer. 2. have been changed since the last boot (memory added or removed). If the error persists, update to see Boot Options menu in a failure. 1. Memory module configuration failed during communication with a supported module. Remove and replace...
... startup. MEBx operation experienced a hardware error during boot up ) may have a hard drive firmware patch that each channel has the same amount of memory from system board. Verify proper memory module type. If additional memory was recently added, remove it is giving correct error message. Reboot the computer. 2. have been changed since the last boot (memory added or removed). If the error persists, update to see Boot Options menu in a failure. 1. Memory module configuration failed during communication with a supported module. Remove and replace...
Maintenance and Service Guide
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... bus width or speed. Replace the keyboard. 4. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup POST numeric codes and text messages 85 the system board. 43B-More Than One USB type-C Cards Are Installed More than one is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Reconnect the keyboard with computer turned off . 2. Reseat CPU fan. 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Ensure that is...
... bus width or speed. Replace the keyboard. 4. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup POST numeric codes and text messages 85 the system board. 43B-More Than One USB type-C Cards Are Installed More than one is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Reconnect the keyboard with computer turned off . 2. Reseat CPU fan. 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Ensure that is...
Maintenance and Service Guide
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... devices, use SATA 0 and SATA 1. Replace fan. The machine should be used . Airflow filter is not operating correctly. 1. Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that a cooling fan is dirty. The system has detected that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure...
... devices, use SATA 0 and SATA 1. Replace fan. The machine should be used . Airflow filter is not operating correctly. 1. Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that a cooling fan is dirty. The system has detected that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure...
Maintenance and Service Guide
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... user can also be reset by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. Removing the RTC battery does not clear the passwords or affect any special system setups along with power removed remove the RTC battery. 9 Password security and resetting CMOS This computer supports security password features, which can be useful to back up the BIOS settings or save them in case they are set, the administrator password can access all passwords...
... user can also be reset by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. Removing the RTC battery does not clear the passwords or affect any special system setups along with power removed remove the RTC battery. 9 Password security and resetting CMOS This computer supports security password features, which can be useful to back up the BIOS settings or save them in case they are set, the administrator password can access all passwords...
Maintenance and Service Guide
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... the Failure ID code. NOTE: If you want to run diagnostic tests to run , and then follow these steps to stop a diagnostic test at any time, select Cancel. 3. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 90 Chapter 10 Using HP PC Hardware Diagnostics To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support Assistant. 1. b. When the tool opens, select the type of diagnostic test you need to access it . b. Select Troubleshooting and fixes. Select Diagnostics...
... the Failure ID code. NOTE: If you want to run diagnostic tests to run , and then follow these steps to stop a diagnostic test at any time, select Cancel. 3. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 90 Chapter 10 Using HP PC Hardware Diagnostics To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support Assistant. 1. b. When the tool opens, select the type of diagnostic test you need to access it . b. Select Troubleshooting and fixes. Select Diagnostics...
Maintenance and Service Guide
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... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
Maintenance and Service Guide
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... HP Recovery partition 80 media 80 USB flash drive 80 recovery media creating using HP Cloud Recovery Download Tool 79 creating using Windows tools 79 Remote HP PC Hardware Diagnostics UEFI settings customizing 93 using 93 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery 95 bezel blank 24 drive cage 28 expansion card 20 fan duct 36 fan sink 37 front bezel 23 optical drive 25 power supply 40 processor 39 system board 43 wireless antenna 42 removing personal data from volatile system memory 100 resetting CMOS 88 password jumper 88 restoring...
... HP Recovery partition 80 media 80 USB flash drive 80 recovery media creating using HP Cloud Recovery Download Tool 79 creating using Windows tools 79 Remote HP PC Hardware Diagnostics UEFI settings customizing 93 using 93 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery 95 bezel blank 24 drive cage 28 expansion card 20 fan duct 36 fan sink 37 front bezel 23 optical drive 25 power supply 40 processor 39 system board 43 wireless antenna 42 removing personal data from volatile system memory 100 resetting CMOS 88 password jumper 88 restoring...