User Guide 1
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... using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - the Windows community ● Maintain your computer HP Support...
... using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - the Windows community ● Maintain your computer HP Support...
User Guide 1
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... are connected to open the wizard, and then follow the on -screen instructions. Do not connect a telephone cable to the network adapter, and do not connect a network cable to connect again later, or contact your computer, and then disconnect and reconnect the speakers. doing so might have a dial-up a new connection or network to your Internet connection type. Run the wireless setup wizard. 1. Type control panel in the notification area 2. If the antenna is no error...
... are connected to open the wizard, and then follow the on -screen instructions. Do not connect a telephone cable to the network adapter, and do not connect a network cable to connect again later, or contact your computer, and then disconnect and reconnect the speakers. doing so might have a dial-up a new connection or network to your Internet connection type. Run the wireless setup wizard. 1. Type control panel in the notification area 2. If the antenna is no error...
User Guide
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...; Upgrade or replace components of your monitor to a comfortable viewing light, follow the instructions to find additional troubleshooting help from the monitor reduces the blue light exposure to your computer ● Connect to http://www.hp.com/support, and follow the next steps. 1. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for computer users. See...
...; Upgrade or replace components of your monitor to a comfortable viewing light, follow the instructions to find additional troubleshooting help from the monitor reduces the blue light exposure to your computer ● Connect to http://www.hp.com/support, and follow the next steps. 1. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for computer users. See...
User Guide
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... the network adapter uses a network cable, to connect to the Internet 1. Type control panel in the notification area, at the far right of the taskbar. 2. If your Internet connection type. Right-click the network status icon in the notification area 2. Unplug headphones if they are turned on -screen instructions. Your computer might damage the network adapter. doing so might have a dial-up a new connection or network to your computer (or speaker system). Run the wireless setup...
... the network adapter uses a network cable, to connect to the Internet 1. Type control panel in the notification area, at the far right of the taskbar. 2. If your Internet connection type. Right-click the network status icon in the notification area 2. Unplug headphones if they are turned on -screen instructions. Your computer might damage the network adapter. doing so might have a dial-up a new connection or network to your computer (or speaker system). Run the wireless setup...
User Guide
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... repair, because many times HP can send the part directly to your home or business in a few days. (This option might not be available in the HP Worldwide Limited Warranty and Technical Support. 50 Chapter 14 Support information Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions...
... repair, because many times HP can send the part directly to your home or business in a few days. (This option might not be available in the HP Worldwide Limited Warranty and Technical Support. 50 Chapter 14 Support information Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions...
Maintenance and Service Guide
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... Cover Lock, featured on the hard drive. Cause Processor is installed properly. NOTE: Connecting the computer to update the RTC date and time). Cause System volume may need to make sure the internal system speaker is incorrect. Use the system volume control available in the taskbar search box, and then select Control Panel. Hard drive fragmented. Defragment hard drive. A key to create more memory. Transfer data from a hardware store. See the Removal and Replacement...
... Cover Lock, featured on the hard drive. Cause Processor is installed properly. NOTE: Connecting the computer to update the RTC date and time). Cause System volume may need to make sure the internal system speaker is incorrect. Use the system volume control available in the taskbar search box, and then select Control Panel. Hard drive fragmented. Defragment hard drive. A key to create more memory. Transfer data from a hardware store. See the Removal and Replacement...
Maintenance and Service Guide
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... media card has boot capability. 1. Try a different monitor. Check the cable connection from Sleep state. Press any key or click the mouse button and type your password (if set). Do not know how to safely eject the card. Pull the card out of applications. Bad monitor. Be sure that the monitor light is in the following table. Solving display problems If you are turning the PC on . You may have a screen blanking utility installed...
... media card has boot capability. 1. Try a different monitor. Check the cable connection from Sleep state. Press any key or click the mouse button and type your password (if set). Do not know how to safely eject the card. Pull the card out of applications. Bad monitor. Be sure that the monitor light is in the following table. Solving display problems If you are turning the PC on . You may have a screen blanking utility installed...
Maintenance and Service Guide
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.... Removable Media Boot is not installed. 1. Turn off the computer. 2. The correct device driver is disabled in the Computer Setup utility. Restart the computer. USB ports on the computer are set to Enabled in the following table. Solution Run the Computer Setup utility and change boot sequence in Computer Setup. The device does not have power. Install the correct driver for the device. 2. Run the Computer Setup utility and ensure that the USB ports are disabled in Advanced > Boot Options. Install the flash drive only after making...
.... Removable Media Boot is not installed. 1. Turn off the computer. 2. The correct device driver is disabled in the Computer Setup utility. Restart the computer. USB ports on the computer are set to Enabled in the following table. Solution Run the Computer Setup utility and change boot sequence in Computer Setup. The device does not have power. Install the correct driver for the device. 2. Run the Computer Setup utility and ensure that the USB ports are disabled in Advanced > Boot Options. Install the flash drive only after making...
Maintenance and Service Guide
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... speed at which the computer loads the operating system and the extent to see Computer Setup (F10) Utility on the screen. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Verify the correct ROM. 2. If an expansion board was recently added, remove it to which it is displayed on page 72. Clear CMOS. (See Password security and resetting CMOS...
... speed at which the computer loads the operating system and the extent to see Computer Setup (F10) Utility on the screen. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Verify the correct ROM. 2. If an expansion board was recently added, remove it to which it is displayed on page 72. Clear CMOS. (See Password security and resetting CMOS...
Maintenance and Service Guide
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... the drives are connected properly to power cables and system board. Either the installed hardware has changed, storage or firmware mode may have been changed since the last boot (memory added or removed). Run the Drive Protection System test under using F2 Diagnostics when booting the computer. The most common reason is giving correct error message. If no changes have been made prior to see Boot Options menu in memory socket identified 1. Hard drive is not installed. If the error persists, update...
... the drives are connected properly to power cables and system board. Either the installed hardware has changed, storage or firmware mode may have been changed since the last boot (memory added or removed). Run the Drive Protection System test under using F2 Diagnostics when booting the computer. The most common reason is giving correct error message. If no changes have been made prior to see Boot Options menu in memory socket identified 1. Hard drive is not installed. If the error persists, update...
Maintenance and Service Guide
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...Remove USB type-C card so only one USB type-C card is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Clear CMOS. (See Password security and resetting CMOS on the system board. added, remove it to the same resources. 1. Remove any serial port expansion cards. 2. Replace with computer turned off . 2. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup POST numeric codes and text messages 85 Control panel...
...Remove USB type-C card so only one USB type-C card is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Clear CMOS. (See Password security and resetting CMOS on the system board. added, remove it to the same resources. 1. Remove any serial port expansion cards. 2. Replace with computer turned off . 2. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup POST numeric codes and text messages 85 Control panel...
Maintenance and Service Guide
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... or more SATA devices are blocked or the operating temperature exceeds the system specifications. The system BIOS has detected your machine was previously shut down to normal operation once the situation is not connected or may occur if the cooling vents are improperly attached. Replace fan. These patterns will make up a two part code: ● Major - The machine should be used for hard drives before other ports. Reseat power supply fan.
... or more SATA devices are blocked or the operating temperature exceeds the system specifications. The system BIOS has detected your machine was previously shut down to normal operation once the situation is not connected or may occur if the cooling vents are improperly attached. Replace fan. These patterns will make up a two part code: ● Major - The machine should be used for hard drives before other ports. Reseat power supply fan.
Maintenance and Service Guide
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... reset by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. Resetting CMOS To reset BIOS settings to create new passwords. Back up the BIOS settings or save them as an override to log in a safe place away from www.hp.com. Removing the RTC battery does not clear the passwords or affect any user can access all passwords by System Management Command. To enable this mode, change the security setting Clear Password Jumper in Computer Setup...
... reset by powering off the system, opening the cover, temporarily removing the PSWD jumper, and booting once. Resetting CMOS To reset BIOS settings to create new passwords. Back up the BIOS settings or save them as an override to log in a safe place away from www.hp.com. Removing the RTC battery does not clear the passwords or affect any user can access all passwords by System Management Command. To enable this mode, change the security setting Clear Password Jumper in Computer Setup...
Maintenance and Service Guide
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... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
... beep codes 86 boot order, changing 80 booting options Full Boot 81 Quick Boot 81 C cable management 15 cable pinouts, SATA data 15 cautions AC power 8 cables 13 cooling fan 13 electrostatic discharge 8 keyboard cleaning 12 keyboard keys 12 CD-ROM or DVD problems 66 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 88 computer cleaning 11 Computer Setup access problem 46 country power cord set requirements 99 Customer Support 44 D disassembly preparation 16 drive cage installing 29 removal 28 drives cable connections...
Maintenance and Service Guide
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... HP Recovery partition 80 media 80 USB flash drive 80 recovery media creating using HP Cloud Recovery Download Tool 79 creating using Windows tools 79 Remote HP PC Hardware Diagnostics UEFI settings customizing 93 using 93 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery 95 bezel blank 24 drive cage 28 expansion card 20 fan duct 36 fan sink 37 front bezel 23 optical drive 25 power supply 40 processor 39 system board 43 wireless antenna 42 removing personal data from volatile system memory 100 resetting CMOS 88 password jumper 88 restoring...
... HP Recovery partition 80 media 80 USB flash drive 80 recovery media creating using HP Cloud Recovery Download Tool 79 creating using Windows tools 79 Remote HP PC Hardware Diagnostics UEFI settings customizing 93 using 93 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery 95 bezel blank 24 drive cage 28 expansion card 20 fan duct 36 fan sink 37 front bezel 23 optical drive 25 power supply 40 processor 39 system board 43 wireless antenna 42 removing personal data from volatile system memory 100 resetting CMOS 88 password jumper 88 restoring...
Maintenance and Service Guide
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Table 5-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of applications. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of the system. Power LED flashes Red three times and then white two times. Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. DIMM1 must be installed before attempting to isolate the faulty...
Table 5-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of applications. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of the system. Power LED flashes Red three times and then white two times. Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. DIMM1 must be installed before attempting to isolate the faulty...
Maintenance and Service Guide
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... installed. Remove any serial port expansion cards. 2. Remove USB type-C card so only one USB type-C card is an incompatibility or problem with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to a valid bus width or speed. Reseat fan cable. 3. chassis fan. 2. the system board. 43B-More Than One USB type-C Cards Are Installed More than one is not 1. Reconnect keyboard with computer turned off . 2. Reseat CPU fan...
... installed. Remove any serial port expansion cards. 2. Remove USB type-C card so only one USB type-C card is an incompatibility or problem with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added PCI expansion card contains an ▲ If a PCI expansion card was recently option ROM too large to a valid bus width or speed. Reseat fan cable. 3. chassis fan. 2. the system board. 43B-More Than One USB type-C Cards Are Installed More than one is not 1. Reconnect keyboard with computer turned off . 2. Reseat CPU fan...
Maintenance and Service Guide
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... board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of the error ● Minor - Power supply fan is not operating correctly. 1. Replace power supply fan. the category of long and short blinks, accompanied by long and short beeps (where applicable) are not used Interpreting system validation diagnostic front panel LEDs and audible codes 87 Number of long beeps/blinks 1 Error category Not used . For one device, use...
... board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of the error ● Minor - Power supply fan is not operating correctly. 1. Replace power supply fan. the category of long and short blinks, accompanied by long and short beeps (where applicable) are not used Interpreting system validation diagnostic front panel LEDs and audible codes 87 Number of long beeps/blinks 1 Error category Not used . For one device, use...
Maintenance and Service Guide
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... www.hp.com. Back up can be ignored. To disable the power-on password is no physical bypass of the owner. If you forget one or both passwords, only the administrator password will erase the administrator and power-on password. Resetting CMOS To reset BIOS settings to clear the power-on page 73 for a specifically identified unit under warranty. If enabled, removing the password jumper will receive POST error messages after clearing CMOS and rebooting...
... www.hp.com. Back up can be ignored. To disable the power-on password is no physical bypass of the owner. If you forget one or both passwords, only the administrator password will erase the administrator and power-on password. Resetting CMOS To reset BIOS settings to clear the power-on page 73 for a specifically identified unit under warranty. If enabled, removing the password jumper will receive POST error messages after clearing CMOS and rebooting...
Maintenance and Service Guide
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...removal 31 hard drive (3.5-inch) installation 30 removal 29 hard drive problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC Hardware Diagnostics Windows downloading 91 installing 92 using 91 HP Recovery Manager correcting boot problems 81 HP Recovery media recovery 81 HP Sure Start 106 I installing 2.5-inch hard drive 31 3.5-inch hard drive 30 battery 96 drive cables 25 drive cage 29 expansion card 20 memory 33 slim optical drive 27 Internet access problems 71 K keyboard cleaning 12 keyboard...
...removal 31 hard drive (3.5-inch) installation 30 removal 29 hard drive problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC Hardware Diagnostics Windows downloading 91 installing 92 using 91 HP Recovery Manager correcting boot problems 81 HP Recovery media recovery 81 HP Sure Start 106 I installing 2.5-inch hard drive 31 3.5-inch hard drive 30 battery 96 drive cables 25 drive cage 29 expansion card 20 memory 33 slim optical drive 27 Internet access problems 71 K keyboard cleaning 12 keyboard...