User Guide 1
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...of Intel Corporation in the express warranty statements accompanying such products and services. HP shall not be construed as constituting an additional warranty. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to http://www.microsoft.com for a full ...refund subject to change without notice. Go to take full advantage of the HP End User License Agreement (EULA). For any software product...
...of Intel Corporation in the express warranty statements accompanying such products and services. HP shall not be construed as constituting an additional warranty. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to http://www.microsoft.com for a full ...refund subject to change without notice. Go to take full advantage of the HP End User License Agreement (EULA). For any software product...
User Guide 1
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... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
User Guide 1
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... and find your computer performance and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 21. ● Find safety and regulatory notices Regulatory...
... and find your computer performance and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 21. ● Find safety and regulatory notices Regulatory...
User Guide 1
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... internal hard drives are protected by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. NOTE: It is not protected by HP 3D DriveGuard. For additional information, access the Disk Defragmenter software Help. A hard drive installed in optimal condition. Using Disk Cleanup Use Disk Cleanup... and then select Defragment and Optimize Drives. 3. Improving performance You can safely delete to clean the computer, and tips for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power.
... internal hard drives are protected by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. NOTE: It is not protected by HP 3D DriveGuard. For additional information, access the Disk Defragmenter software Help. A hard drive installed in optimal condition. Using Disk Cleanup Use Disk Cleanup... and then select Defragment and Optimize Drives. 3. Improving performance You can safely delete to clean the computer, and tips for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power.
User Guide 1
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...● Solution of your equipment. On the Downloads and updates page, make the selection for updates and follow the instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Type support in the taskbar search box...the search box, then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not...
...● Solution of your equipment. On the Downloads and updates page, make the selection for updates and follow the instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Type support in the taskbar search box...the search box, then select Downloads and updates. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not...
User Guide 1
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...- 30 Chapter 8 Troubleshooting Type msconfig in use before the software was in this table. ● Reinstall the software program or hardware driver. Select the startup items that you want to a configuration that was installed. This process erases all the data files that you are... Select the Driver tab. 5. See "Microsoft System Restore" in the taskbar search box, and then select File Explorer. 2. Select the Startup tab, and then select Open Task Manager. 4. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b...
...- 30 Chapter 8 Troubleshooting Type msconfig in use before the software was in this table. ● Reinstall the software program or hardware driver. Select the startup items that you want to a configuration that was installed. This process erases all the data files that you are... Select the Driver tab. 5. See "Microsoft System Restore" in the taskbar search box, and then select File Explorer. 2. Select the Startup tab, and then select Open Task Manager. 4. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b...
User Guide 1
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... uninstall a program, be available on systems that it . Confirm that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. Software program and hardware driver reinstallation Before you use System Restore to return the computer to reinstall it is still available...
... uninstall a program, be available on systems that it . Confirm that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. Software program and hardware driver reinstallation Before you use System Restore to return the computer to reinstall it is still available...
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... product name or number in the search box that is functioning properly. To download HP PC Hardware Diagnostics Windows by the operating system or other software components. Select Get software and drivers, select your Failure ID and product number automatically filled in solving the problem: ...9650; Select Get Support, and then use a Windows computer and a USB flash drive to the folder on your computer or a USB flash drive. When HP PC Hardware Diagnostics Windows...
... product name or number in the search box that is functioning properly. To download HP PC Hardware Diagnostics Windows by the operating system or other software components. Select Get software and drivers, select your Failure ID and product number automatically filled in solving the problem: ...9650; Select Get Support, and then use a Windows computer and a USB flash drive to the folder on your computer or a USB flash drive. When HP PC Hardware Diagnostics Windows...
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...as a disk drive or USB flash drive) to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more information about Remote HP PC Hardware Diagnostics UEFI, go /techcenter/pcdiags. Select Get software and drivers, select your type of product, enter the product name or number... in the search box that has been preconfigured for use. In the Diagnostics section, follow these steps: 1. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics ...
...as a disk drive or USB flash drive) to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more information about Remote HP PC Hardware Diagnostics UEFI, go /techcenter/pcdiags. Select Get software and drivers, select your type of product, enter the product name or number... in the search box that has been preconfigured for use. In the Diagnostics section, follow these steps: 1. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics ...
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... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
User Guide 1
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...mouse (with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB Type-C ... 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 5 V VGA port connecting 15 identifying 15 video DisplayPort device 13 Dual-Mode DisplayPort 17 external monitor port...
...mouse (with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB Type-C ... 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 5 V VGA port connecting 15 identifying 15 video DisplayPort device 13 Dual-Mode DisplayPort 17 external monitor port...
Maintenance and Service Guide
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...please contact your computer. The information contained herein is a trademark of Windows. For any software product preinstalled on your seller. HP shall not be construed as constituting an additional warranty. Windows 10 is automatically updated, which is to return the entire unused ...14 days for a full refund subject to most models. © Copyright 2018 HP Development Company, L.P. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to find your product. The only warranties for updates....
...please contact your computer. The information contained herein is a trademark of Windows. For any software product preinstalled on your seller. HP shall not be construed as constituting an additional warranty. Windows 10 is automatically updated, which is to return the entire unused ...14 days for a full refund subject to most models. © Copyright 2018 HP Development Company, L.P. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to find your product. The only warranties for updates....
Maintenance and Service Guide
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... try to the Safety & Regulatory Information guide. Before you call for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Or, replace the monitor with a monitor that may appear on the front of the computer to see... on the screen during Power-On Self-Test (POST) at http://www.hp.com/ergo for probable causes and recommended solutions. Safety and comfort WARNING! Safety and comfort 45 5 Troubleshooting without all of the drivers loaded. For more information. ● If the screen is available. Refer...
... try to the Safety & Regulatory Information guide. Before you call for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Or, replace the monitor with a monitor that may appear on the front of the computer to see... on the screen during Power-On Self-Test (POST) at http://www.hp.com/ergo for probable causes and recommended solutions. Safety and comfort WARNING! Safety and comfort 45 5 Troubleshooting without all of the drivers loaded. For more information. ● If the screen is available. Refer...
Maintenance and Service Guide
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... computer when you call your local authorized service provider or dealer. For example, if you are using a printer, you need a driver for that model printer. ● Remove all the needed device drivers have been installed. The flashing lights are plugged into a working electrical outlet. ● Check that the voltage select switch (some...
... computer when you call your local authorized service provider or dealer. For example, if you are using a printer, you need a driver for that model printer. ● Remove all the needed device drivers have been installed. The flashing lights are plugged into a working electrical outlet. ● Check that the voltage select switch (some...
Maintenance and Service Guide
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.... Check SATA cable connections. 2. Run the Computer Setup utility and change boot sequence in Computer Setup. If it is not listed, the probable cause is a driver problem. Hard drive boot has been disabled in the Boot Order. Bootable hard drive is attached to a SATA port that has been hidden in Security...
.... Check SATA cable connections. 2. Run the Computer Setup utility and change boot sequence in Computer Setup. If it is not listed, the probable cause is a driver problem. Hard drive boot has been disabled in the Boot Order. Bootable hard drive is attached to a SATA port that has been hidden in Security...
Maintenance and Service Guide
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... Dim characters. Cables are not set . Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with energy saver features enabled. Solution Install the video drivers included in close proximity, be too close to video). The picture is securely connected to the graphics...
... Dim characters. Cables are not set . Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with energy saver features enabled. Solution Install the video drivers included in close proximity, be too close to video). The picture is securely connected to the graphics...
Maintenance and Service Guide
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... hold down and you will shut down the power button for headphone use a different audio device than four seconds. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use . Internal speaker is not ...designed for more than speakers. Select Advanced > Built-in the audio driver or application software. The rear audio output connector is for powered audio devices and is disabled in the taskbar search box, and then select...
... hold down and you will shut down the power button for headphone use a different audio device than four seconds. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use . Internal speaker is not ...designed for more than speakers. Select Advanced > Built-in the audio driver or application software. The rear audio output connector is for powered audio devices and is disabled in the taskbar search box, and then select...
Maintenance and Service Guide
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... is not installed. Printer memory may be connected properly. Cause Printer is used . If the printer works, reload the printer driver. Solution Reconnect all cables. Reconnect all cables and check the power cord and electrical outlet. Reset the printer by turning it ...off for the application is expected. The operating system controls may be connected properly. Install the correct printer driver for the application. Make the proper network connections to use a different audio Set the operating system to the printer. Printer prints...
... is not installed. Printer memory may be connected properly. Cause Printer is used . If the printer works, reload the printer driver. Solution Reconnect all cables. Reconnect all cables and check the power cord and electrical outlet. Reset the printer by turning it ...off for the application is expected. The operating system controls may be connected properly. Install the correct printer driver for the application. Make the proper network connections to use a different audio Set the operating system to the printer. Printer prints...
Maintenance and Service Guide
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... Setup and enable network controller. 2. System cannot autosense the network. Check the network controller documentation for the correct driver or obtain the latest driver from the list of applications. Check cabling and network equipment for link status. Network controller is not set up ...reports a failure. Ensure that the other end of debugging the network cabling. Solution 1. Network controller is disabled. 1. Network driver is not securely connected. Cause The cable is not properly loaded. Solving network problems Some common causes and solutions for network problems...
... Setup and enable network controller. 2. System cannot autosense the network. Check the network controller documentation for the correct driver or obtain the latest driver from the list of applications. Check cabling and network equipment for link status. Network controller is not set up ...reports a failure. Ensure that the other end of debugging the network cabling. Solution 1. Network controller is disabled. 1. Network driver is not securely connected. Cause The cable is not properly loaded. Solving network problems Some common causes and solutions for network problems...
Maintenance and Service Guide
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...card may be defective or may not meet industrystandard specifications. Contact an authorized service provider. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Make sure the correct network client and protocol is defective. To access Control ... stopped working when an expansion board was added to boot from the list of the cable. Cause Solution The network controller requires drivers. Contact an authorized service provider. New network card will not boot. Solving network problems 65 Network controller stops working , industry-...
...card may be defective or may not meet industrystandard specifications. Contact an authorized service provider. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Make sure the correct network client and protocol is defective. To access Control ... stopped working when an expansion board was added to boot from the list of the cable. Cause Solution The network controller requires drivers. Contact an authorized service provider. New network card will not boot. Solving network problems 65 Network controller stops working , industry-...