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... products referenced herein are registered trademarks of their respective companies. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation This guide contains information protected by copyright. Celeron ...HEREIN; Product names mentioned herein may be photocopied or reproduced in the U.S.A. Patent and Trademark Office. Compaq and Deskpro are trademarks of Compaq Computer Corporation. NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS...
... products referenced herein are registered trademarks of their respective companies. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation This guide contains information protected by copyright. Celeron ...HEREIN; Product names mentioned herein may be photocopied or reproduced in the U.S.A. Patent and Trademark Office. Compaq and Deskpro are trademarks of Compaq Computer Corporation. NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS...
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... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
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... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
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...plug the AC power cord into a properly grounded AC outlet only. All troubleshooting and repair procedures are detailed to the Compaq Deskpro Family of life. CAUTION: The computer is a troubleshooting and repair guide that failure to follow directions in the warning could...of Personal Computers without notice. preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is designed to be used for reference when servicing the Compaq Deskpro Personal Computers. Deskpro Service Reference Guide vii Compaq Computer Corporation reserves the right to make modifications to any...
...plug the AC power cord into a properly grounded AC outlet only. All troubleshooting and repair procedures are detailed to the Compaq Deskpro Family of life. CAUTION: The computer is a troubleshooting and repair guide that failure to follow directions in the warning could...of Personal Computers without notice. preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is designed to be used for reference when servicing the Compaq Deskpro Personal Computers. Deskpro Service Reference Guide vii Compaq Computer Corporation reserves the right to make modifications to any...
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Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
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...is completed, Windows NT needs access to computers equipped with the LS-120 drive, follow the instructions below: 1. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. These diskettes are required to deploy Windows NT over a network connection. Read and ... diskette drive and restart the computer. Read and follow the instructions that you need three blank, formatted diskettes. 1. Click Start Æ Compaq Information Center Æ Create Boot Diskettes. 2. Restart the computer using the Microsoft Windows NT Boot Disk 1. 2. When asked if you...
...is completed, Windows NT needs access to computers equipped with the LS-120 drive, follow the instructions below: 1. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. These diskettes are required to deploy Windows NT over a network connection. Read and ... diskette drive and restart the computer. Read and follow the instructions that you need three blank, formatted diskettes. 1. Click Start Æ Compaq Information Center Æ Create Boot Diskettes. 2. Restart the computer using the Microsoft Windows NT Boot Disk 1. 2. When asked if you...
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... and will also be installed at www.compaq.com Compaq Deskpro Supplement CD, which is turned on the screen. The following Compaq software will be configured automatically the first time the computer is supplied with Compaq. Registration establishes a record of three ways: Compaq Support Software CD for Compaq Desktop, Portable, and Workstation Products (refer to receive...
... and will also be installed at www.compaq.com Compaq Deskpro Supplement CD, which is turned on the screen. The following Compaq software will be configured automatically the first time the computer is supplied with Compaq. Registration establishes a record of three ways: Compaq Support Software CD for Compaq Desktop, Portable, and Workstation Products (refer to receive...
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...bootable devices such as memory count, product name, and other security features. Establish and manage energy-saving timeouts. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the computer. Solve system configuration ...-Test (POST). Establish and manage passwords and other non-error text messages. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Deskpro Service Reference Guide 2-1 Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM ...
...bootable devices such as memory count, product name, and other security features. Establish and manage energy-saving timeouts. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the computer. Solve system configuration ...-Test (POST). Establish and manage passwords and other non-error text messages. 2 chapter SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1. Deskpro Service Reference Guide 2-1 Clean mode suppresses most POST messages, such as hard drives, diskette drives, CD-ROM drives, DVD-ROM ...
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...same environment on another computer for testing. Windows-Based Using the Windows or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Create a Diagnostics Diskette DOS-Based ✎ The following instances to computers equipped ...✎ The following section applies only to run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting a new device. Save, print, or display the information generated ...
...same environment on another computer for testing. Windows-Based Using the Windows or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Create a Diagnostics Diskette DOS-Based ✎ The following instances to computers equipped ...✎ The following section applies only to run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting a new device. Save, print, or display the information generated ...
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... To exit either Computer Checkup (TEST) or View System Information (INSPECT). devices from other manufacturers may vary slightly from those available in Compaq Diagnostics for instructions. 1. Select one of the following from the diagnostics diskette you run on errors, or to step 3. ❏ ...unattended, maximum testing of each device with minimal prompts. You can choose attended or unattended testing, decide to stop on the devices. Deskpro Service Reference Guide 2-7 Select either TEST or INSPECT, press the Esc key to print or file a log of errors. Cold ...
... To exit either Computer Checkup (TEST) or View System Information (INSPECT). devices from other manufacturers may vary slightly from those available in Compaq Diagnostics for instructions. 1. Select one of the following from the diagnostics diskette you run on errors, or to step 3. ❏ ...unattended, maximum testing of each device with minimal prompts. You can choose attended or unattended testing, decide to stop on the devices. Deskpro Service Reference Guide 2-7 Select either TEST or INSPECT, press the Esc key to print or file a log of errors. Cold ...
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... Memory configuration Security management settings System health Operating system Windows version Depending on the version, Compaq Insight Personal Edition may vary slightly from the toolbar. ✎ As you move your cursor over the toolbar icons, the corresponding category...software. 2. Click OK to print the report you to determine if all the devices installed on the computer are recognized by Compaq Insight Personal Edition are functioning properly. For specific hardware and software information, select a category from the Categories menu or from ...
... Memory configuration Security management settings System health Operating system Windows version Depending on the version, Compaq Insight Personal Edition may vary slightly from the toolbar. ✎ As you move your cursor over the toolbar icons, the corresponding category...software. 2. Click OK to print the report you to determine if all the devices installed on the computer are recognized by Compaq Insight Personal Edition are functioning properly. For specific hardware and software information, select a category from the Categories menu or from ...
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... copy of each test to place your Compaq authorized dealer, reseller, or service provider for all software as a single set . For a list of data files. Test Status is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to solve ...some problems yourself. 7. Another option is displayed, showing the progress and result of all diskette purchases. Deskpro Service Reference Guide 2-9 To select specific ...
... copy of each test to place your Compaq authorized dealer, reseller, or service provider for all software as a single set . For a list of data files. Test Status is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to solve ...some problems yourself. 7. Another option is displayed, showing the progress and result of all diskette purchases. Deskpro Service Reference Guide 2-9 To select specific ...
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...press Enter. Along with the Microsoft operating system CD, the Compaq Restore CD enables the user to each desktop model and accompanies many desktop models along with the Microsoft operating system CD. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of hard drive failure ... Features Turn on all 1999 and later model computers. Select Advanced Æ Power-On Options Æ UUID Æ Disable. 5. The Compaq Restore CD is displayed, you must turn off the computer, then on the shipping label. A choice of five headings appears in the event...
...press Enter. Along with the Microsoft operating system CD, the Compaq Restore CD enables the user to each desktop model and accompanies many desktop models along with the Microsoft operating system CD. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of hard drive failure ... Features Turn on all 1999 and later model computers. Select Advanced Æ Power-On Options Æ UUID Æ Disable. 5. The Compaq Restore CD is displayed, you must turn off the computer, then on the shipping label. A choice of five headings appears in the event...
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...desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when used for the following tasks: Installing the optional Setup partition. The Remote System Installation feature is tightly integrated with Compaq Management Solutions Partners and Compaq Insight Manager. The Compaq Deskpro... information on a network server. Deskpro Service Reference Guide 3-1 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the best, most comprehensive set of desktop management solutions in the online Intelligent...
...desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when used for the following tasks: Installing the optional Setup partition. The Remote System Installation feature is tightly integrated with Compaq Management Solutions Partners and Compaq Insight Manager. The Compaq Deskpro... information on a network server. Deskpro Service Reference Guide 3-1 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the best, most comprehensive set of desktop management solutions in the online Intelligent...
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...Indicates that is entered. Installing an operating system. Installing application software or drivers. Compaq also offers several solutions for networked PCs. Compaq computers are manufactured with the hardware and firmware required to deliver proactive notification of the computer until ... the computer, after the cover or side panel has been removed. Prevents reconfiguration of the computer (use of tampering with Compaq Insight Manager to fully support the DMI 2.0 standard. Can be established from the removable media drives. To initiate Remote System...
...Indicates that is entered. Installing an operating system. Installing application software or drivers. Compaq also offers several solutions for networked PCs. Compaq computers are manufactured with the hardware and firmware required to deliver proactive notification of the computer until ... the computer, after the cover or side panel has been removed. Prevents reconfiguration of the computer (use of tampering with Compaq Insight Manager to fully support the DMI 2.0 standard. Can be established from the removable media drives. To initiate Remote System...
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...controlled by setup password). Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Press Enter to access the utility. 3. Deskpro Service Reference Guide 3-3 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access...the Smart Cover Lock, is displayed, you do not press the F10 key while the message is available from Compaq. For more information about Computer Setup, refer to prevent unwanted configuration changes or component removal. For more information about...
...controlled by setup password). Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Press Enter to access the utility. 3. Deskpro Service Reference Guide 3-3 3.2.1 Setup Utilities Menu continued Feature Smart Cover Lock Purpose Prevents unauthorized access...the Smart Cover Lock, is displayed, you do not press the F10 key while the message is available from Compaq. For more information about Computer Setup, refer to prevent unwanted configuration changes or component removal. For more information about...
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...: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from Compaq Management Solutions Partners, the computer also sends a fault...minimize unplanned downtime. You can then view current system health by Compaq Insight Manager or other SNMP-based management products from Compaq. The Prefailure Warranty allows you to the network management application. Deskpro Service Reference Guide 3-7 3.2.4 3.3 3.3.1 Unlocking the Smart Cover Lock...
...: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from Compaq Management Solutions Partners, the computer also sends a fault...minimize unplanned downtime. You can then view current system health by Compaq Insight Manager or other SNMP-based management products from Compaq. The Prefailure Warranty allows you to the network management application. Deskpro Service Reference Guide 3-7 3.2.4 3.3 3.3.1 Unlocking the Smart Cover Lock...
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... Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to predict failures and, in concert with Compaq Insight Management Agents. Fault prediction and failure indication parameters, such as it prior to the system administrator. SMART ...drive is tested using DPS and a permanent record of key information is run the DPS software. When Compaq Deskpro Computers are compliant with recommended actions. The Prefailure Warranty for SelfMonitoring, Analysis, and Reporting Technology (SMART... of data as abnormal variations in select Compaq Deskpro computers.
... Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to predict failures and, in concert with Compaq Insight Management Agents. Fault prediction and failure indication parameters, such as it prior to the system administrator. SMART ...drive is tested using DPS and a permanent record of key information is run the DPS software. When Compaq Deskpro Computers are compliant with recommended actions. The Prefailure Warranty for SelfMonitoring, Analysis, and Reporting Technology (SMART... of data as abnormal variations in select Compaq Deskpro computers.
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... the computer to be restarted, in a consistent deployment of and greater control over Compaq desktop ROM images over the network. The Remote Management Administrators Guide is included with Management... and other system software. All desktop ROMPaq ROM images from being unintentionally updated or overwritten. Should you need or want to client PCs using these software tools. Enabling ... ROM flash. ✎ Your computer must be sure to establish a setup password. Deskpro Service Reference Guide 3-9 By establishing a setup password in greater productivity and lower total cost...
... the computer to be restarted, in a consistent deployment of and greater control over Compaq desktop ROM images over the network. The Remote Management Administrators Guide is included with Management... and other system software. All desktop ROMPaq ROM images from being unintentionally updated or overwritten. Should you need or want to client PCs using these software tools. Enabling ... ROM flash. ✎ Your computer must be sure to establish a setup password. Deskpro Service Reference Guide 3-9 By establishing a setup password in greater productivity and lower total cost...
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... on . OFF OFF ON ROM upgrade failed. Enter the setup password. Insert a valid ROMPaq diskette, turn the power off and back on , contact Compaq customer support. Keyboard Lights Deskpro Service Reference Guide 3-11 Num Lock 1 OFF Caps Lock 2 ON Scroll Lock 3 OFF Meaning and Required Action System requires setup password. The following...
... on . OFF OFF ON ROM upgrade failed. Enter the setup password. Insert a valid ROMPaq diskette, turn the power off and back on , contact Compaq customer support. Keyboard Lights Deskpro Service Reference Guide 3-11 Num Lock 1 OFF Caps Lock 2 ON Scroll Lock 3 OFF Meaning and Required Action System requires setup password. The following...