Setup Guide
Page 1
... problems during setup, see the "Troubleshooting a wireless connection" or "Troubleshooting an Ethernet connection" section of your computer. Automatic Two-Sided Printing Accessory (duplexer) 250-Sheet Plain Paper Tray Power supply Power cord Tri-color print cartridge Black print cartridge Ethernet cable USB cable* Reference guide Network guide Printer software CD (Win/Mac) (Includes the onscreen user guide) * Purchased separately, if needed for network setup is specified later in this guide. ᕢ Remove rear door and attach accessories 1 2 HP Deskjet 6980 Series Setup...
... problems during setup, see the "Troubleshooting a wireless connection" or "Troubleshooting an Ethernet connection" section of your computer. Automatic Two-Sided Printing Accessory (duplexer) 250-Sheet Plain Paper Tray Power supply Power cord Tri-color print cartridge Black print cartridge Ethernet cable USB cable* Reference guide Network guide Printer software CD (Win/Mac) (Includes the onscreen user guide) * Purchased separately, if needed for network setup is specified later in this guide. ᕢ Remove rear door and attach accessories 1 2 HP Deskjet 6980 Series Setup...
Setup Guide
Page 7
... network security settings. From Windows Control Panel, click Wireless Network Setup Wizard. Note: If the router on your wireless network: A2 1. Follow the onscreen instructions to complete the software installation. HP Deskjet 6980 Series Setup Guide 7 English A2 Wireless: Connect Now Follow these steps to use the Windows Connect Now feature and a USB drive to configure the printer for your network does not support the use the printer, follow the instructions on page 12 to install the printer software on each computer. With the printer powered on, plug the USB drive...
... network security settings. From Windows Control Panel, click Wireless Network Setup Wizard. Note: If the router on your wireless network: A2 1. Follow the onscreen instructions to complete the software installation. HP Deskjet 6980 Series Setup Guide 7 English A2 Wireless: Connect Now Follow these steps to use the Windows Connect Now feature and a USB drive to configure the printer for your network does not support the use the printer, follow the instructions on page 12 to install the printer software on each computer. With the printer powered on, plug the USB drive...
User Guide - Macintosh
Page 4
... and change the status of a print job (Mac OS X 10.2 90 10 Maintenance ...92 Install print cartridges 92 Set the auto-off feature 95 Align the print cartridges 95 Calibrate color ...96 Automatically clean print cartridges 96 Print a test page 96 View estimated ink levels 96 Maintain the printer body 97 Remove ink from your skin and clothing 97 Manually clean print cartridges 97 Maintain print cartridges 98 HP Printer Utility 99 11 Troubleshooting 101 Ethernet problems 101 Wireless communication problems 103 Printer does not print 107 Paper jam ...108 Paper problems 109 Paper...
... and change the status of a print job (Mac OS X 10.2 90 10 Maintenance ...92 Install print cartridges 92 Set the auto-off feature 95 Align the print cartridges 95 Calibrate color ...96 Automatically clean print cartridges 96 Print a test page 96 View estimated ink levels 96 Maintain the printer body 97 Remove ink from your skin and clothing 97 Manually clean print cartridges 97 Maintain print cartridges 98 HP Printer Utility 99 11 Troubleshooting 101 Ethernet problems 101 Wireless communication problems 103 Printer does not print 107 Paper jam ...108 Paper problems 109 Paper...
User Guide - Macintosh
Page 7
... a wireless network without using an external print server. ● Ink-backup mode: Use ink-backup mode to continue printing with one print cartridge when the other print cartridge has run out of ink. ● Print Cancel button: Cancel print jobs at the touch of the many technologies included. ● Six-ink upgradeable printing: Enhanced photo printing with Small Paper Tray to print two-sided documents automatically and load small media from most Bluetooth devices to the printer without a cable using the front USB port. ● Automatic paper-type sensor: Use...
... a wireless network without using an external print server. ● Ink-backup mode: Use ink-backup mode to continue printing with one print cartridge when the other print cartridge has run out of ink. ● Print Cancel button: Cancel print jobs at the touch of the many technologies included. ● Six-ink upgradeable printing: Enhanced photo printing with Small Paper Tray to print two-sided documents automatically and load small media from most Bluetooth devices to the printer without a cable using the front USB port. ● Automatic paper-type sensor: Use...
User Guide - Macintosh
Page 41
... wireless networks and PictBridge connections: Item Meaning Total Packets Number of packets received without error. The printer's authentication setting: ● Open System: No authentication is being used with the PictBridge connection. Miscellaneous The Miscellaneous section contains information that the printer is connected to occur in use. PictBridge Status ● Connected: The printer is set to infrastructure networks. User's guide 39 (continued) Item Authentication Type Encryption Access Point HW address Meaning The number of the Wireless Access...
... wireless networks and PictBridge connections: Item Meaning Total Packets Number of packets received without error. The printer's authentication setting: ● Open System: No authentication is being used with the PictBridge connection. Miscellaneous The Miscellaneous section contains information that the printer is connected to occur in use. PictBridge Status ● Connected: The printer is set to infrastructure networks. User's guide 39 (continued) Item Authentication Type Encryption Access Point HW address Meaning The number of the Wireless Access...
User Guide - Macintosh
Page 42
... changing the print server's wireless network settings; Chapter 4 Use the printer's EWS to do not know the printer IP address or host name, print an HP Report page. Printer installation across subnets can lose the connection. Note If the printer is not connected to a network, connect a USB cable from your computer to the rear USB port on and connected to open the HP Printer Utility to reconnect. Before using the printer's internal Web page, verify that use the new settings to configure the Bluetooth settings. 40 HP Deskjet 6980 series Enter either wirelessly...
... changing the print server's wireless network settings; Chapter 4 Use the printer's EWS to do not know the printer IP address or host name, print an HP Report page. Printer installation across subnets can lose the connection. Note If the printer is not connected to a network, connect a USB cable from your computer to the rear USB port on and connected to open the HP Printer Utility to reconnect. Before using the printer's internal Web page, verify that use the new settings to configure the Bluetooth settings. 40 HP Deskjet 6980 series Enter either wirelessly...
User Guide - Macintosh
Page 87
... each page image, select the border type from the 250-Sheet Plain Paper Tray Accessory. Use the automatic paper-type sensor Automatic is used for the media that you select a specific paper type. Note The Automatic Paper-Type Sensor cannot be used . Instead, select a specific paper type. Select any other print settings that are printed from the Border menu. 6. In the Pages per Sheet menu, select the number of paper. 4. Select a paper type To determine the paper type used , the auto paper-type sensor automatically selects the print settings...
... each page image, select the border type from the 250-Sheet Plain Paper Tray Accessory. Use the automatic paper-type sensor Automatic is used for the media that you select a specific paper type. Note The Automatic Paper-Type Sensor cannot be used . Instead, select a specific paper type. Select any other print settings that are printed from the Border menu. 6. In the Pages per Sheet menu, select the number of paper. 4. Select a paper type To determine the paper type used , the auto paper-type sensor automatically selects the print settings...
User Guide - Macintosh
Page 90
Use the printer software, also known as a fax. 88 HP Deskjet 6980 series Print dialog box Use the Print dialog box to modify print settings for a document. Presets: Select a group of the printed document. 6. Fax: Send the document as the printer driver, to change the status of a print job (Mac OS X 10.2) Print settings The printer is controlled by software that is selected. 9 Printer software ● Print settings ● Manage the printer (Mac OS X 10.3 and later) ● Manage the printer (Mac OS X 10.2) ● View and change the status of a print job (Mac OS...
Use the printer software, also known as a fax. 88 HP Deskjet 6980 series Print dialog box Use the Print dialog box to modify print settings for a document. Presets: Select a group of the printed document. 6. Fax: Send the document as the printer driver, to change the status of a print job (Mac OS X 10.2) Print settings The printer is controlled by software that is selected. 9 Printer software ● Print settings ● Manage the printer (Mac OS X 10.3 and later) ● Manage the printer (Mac OS X 10.2) ● View and change the status of a print job (Mac OS...
User Guide - Macintosh
Page 109
... USB-connected and are using an older cable, it might need to another USB port on or flashing. If you are connecting the through a USB hub, make sure the hub is turned on . ● The print cartridges are the correct print cartridges for the printer and are secure. ● The printer is plugged into the USB port on your computer. After you experience problems, the USB cable might not be replaced. Check the printer cable connection If your printer. User's guide...
... USB-connected and are using an older cable, it might need to another USB port on or flashing. If you are connecting the through a USB hub, make sure the hub is turned on . ● The print cartridges are the correct print cartridges for the printer and are secure. ● The printer is plugged into the USB port on your computer. After you experience problems, the USB cable might not be replaced. Check the printer cable connection If your printer. User's guide...
User Guide - Macintosh
Page 117
... flashing State of a photo, install a photo print cartridge and a tri-color print cartridge in the printer. Connection light is not in PictBridge mode. ● The images are not in a file format that the PictBridge transfer feature supports: ● EXIF/JPEG ● JPEG Before you connect the digital camera to the front USB port on the printer, select some photos on setting the camera to PictBridge mode, see the documentation that came with the camera. PictBridge problems Images...
... flashing State of a photo, install a photo print cartridge and a tri-color print cartridge in the printer. Connection light is not in PictBridge mode. ● The images are not in a file format that the PictBridge transfer feature supports: ● EXIF/JPEG ● JPEG Before you connect the digital camera to the front USB port on the printer, select some photos on setting the camera to PictBridge mode, see the documentation that came with the camera. PictBridge problems Images...
User Guide - Macintosh
Page 129
... your printer. HP online service and support is free during the printer limited-warranty period. Visit HP Technical Support at www.hp.com/support. For Europe only: Contact your product 2. For the appropriate telephone number, see the inside front cover of the reference guide that are available when you register your local point of their HP products. Software and printer-driver updates for the life of purchase. Call HP support. If...
... your printer. HP online service and support is free during the printer limited-warranty period. Visit HP Technical Support at www.hp.com/support. For Europe only: Contact your product 2. For the appropriate telephone number, see the inside front cover of the reference guide that are available when you register your local point of their HP products. Software and printer-driver updates for the life of purchase. Call HP support. If...
User Guide - Macintosh
Page 131
... to install the duplexer. Push the two latch handles on either the duplexer or the rear access door must be attached to print, either side of the printer until both sides snap into place. Note Do not discard the rear access door. The duplexer only supports certain paper types. Automatic two-sided printing To print a two-sided document automatically, one of supported paper types, see the duplexer specifications. Learn how to the printer: User's guide 129...
... to install the duplexer. Push the two latch handles on either the duplexer or the rear access door must be attached to print, either side of the printer until both sides snap into place. Note Do not discard the rear access door. The duplexer only supports certain paper types. Automatic two-sided printing To print a two-sided document automatically, one of supported paper types, see the duplexer specifications. Learn how to the printer: User's guide 129...
User Guide - Pre-Windows 2000
Page 123
...; Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Printer lights are installed correctly. ● The printer is on and the paper tray is loaded. ● The printer is set up and powered on. ● The print cartridges are on the back of the printer: State of paper jams. Link light If the printer still does not print, then look at the Activity light. Printer does not print Print an HP Report page.
...; Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Printer lights are installed correctly. ● The printer is on and the paper tray is loaded. ● The printer is set up and powered on. ● The print cartridges are on the back of the printer: State of paper jams. Link light If the printer still does not print, then look at the Activity light. Printer does not print Print an HP Report page.
User Guide - Pre-Windows 2000
Page 133
... installed. Connect the power cable to continue printing. Press the Resume button to the back of the printer, and then turn on the print cartridge label. Caution First, check for any paper jam. 5. Support phone numbers are listed in the reference guide that the selected paper size and type match the paper in the In tray. Check for and clear any loose or broken parts in the left side of the cradle. 4. Make sure the tri-color print cartridge is installed...
... installed. Connect the power cable to continue printing. Press the Resume button to the back of the printer, and then turn on the print cartridge label. Caution First, check for any paper jam. 5. Support phone numbers are listed in the reference guide that the selected paper size and type match the paper in the In tray. Check for and clear any loose or broken parts in the left side of the cradle. 4. Make sure the tri-color print cartridge is installed...
User Guide - Pre-Windows 2000
Page 138
... while printing. Replace the camera batteries or connect it supports PictBridge. PictBridge lights are flashing State of the lights Connection light and the Error light are not in a supported format. ● You did not select any photos on setting the camera to ensure it to PictBridge mode. Connection light is on the camera for printing. Check the USB connection. If the camera does support PictBridge, make sure the camera is set to a power supply. 136 HP Deskjet 6980 series...
... while printing. Replace the camera batteries or connect it supports PictBridge. PictBridge lights are flashing State of the lights Connection light and the Error light are not in a supported format. ● You did not select any photos on setting the camera to ensure it to PictBridge mode. Connection light is on the camera for printing. Check the USB connection. If the camera does support PictBridge, make sure the camera is set to a power supply. 136 HP Deskjet 6980 series...
User Guide - Pre-Windows 2000
Page 152
... appropriate telephone number, see the inside front cover of purchase. Fast access to have problems after restarting the computer, visit HP Technical Support at www.hp.com/support. Call HP support. Proactive product updates, support alerts, and HP newsgrams that came with the printer. 2. Information about the phone support process can be quoted a service charge.) 3. Support options and availability vary by product, country/region, and language. 150 HP Deskjet 6980 series Verify...
... appropriate telephone number, see the inside front cover of purchase. Fast access to have problems after restarting the computer, visit HP Technical Support at www.hp.com/support. Call HP support. Proactive product updates, support alerts, and HP newsgrams that came with the printer. 2. Information about the phone support process can be quoted a service charge.) 3. Support options and availability vary by product, country/region, and language. 150 HP Deskjet 6980 series Verify...
User Guide - Windows 2000
Page 123
... the HP Report page does not print, verify the following: ● The printer is free of the Link light Task Flashing Resend the document, then look at the Activity light. User's guide 121 Printer does not print Print an HP Report page. 11 Troubleshooting ● Ethernet problems ● Wireless communication problems ● Printer does not print ● Paper jam ● Paper problems ● Paper mismatch ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● PictBridge problems ● Bluetooth printing problems ●...
... the HP Report page does not print, verify the following: ● The printer is free of the Link light Task Flashing Resend the document, then look at the Activity light. User's guide 121 Printer does not print Print an HP Report page. 11 Troubleshooting ● Ethernet problems ● Wireless communication problems ● Printer does not print ● Paper jam ● Paper problems ● Paper mismatch ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● PictBridge problems ● Bluetooth printing problems ●...
User Guide - Windows 2000
Page 138
... and the Error light is flashing The camera has lost connection with the camera while printing. If the camera does support PictBridge, make sure the camera is set to a power supply. 136 HP Deskjet 6980 series Check the USB connection. Chapter 11 PictBridge problems Images in a connected digital camera do not print There are several reasons why images in a connected digital camera do not print: ● The digital camera is not PictBridge-compatible. ●...
... and the Error light is flashing The camera has lost connection with the camera while printing. If the camera does support PictBridge, make sure the camera is set to a power supply. 136 HP Deskjet 6980 series Check the USB connection. Chapter 11 PictBridge problems Images in a connected digital camera do not print There are several reasons why images in a connected digital camera do not print: ● The digital camera is not PictBridge-compatible. ●...
User Guide - Windows 2000
Page 148
... printer stalls while you receive this error message, make sure that exists. 146 HP Deskjet 6980 series Install the black or photo print cartridge in the left print cartridge cradle compartment. When plastic tape covers the print cartridge contacts, the printer cannot detect that the paper size or type selected in the software program or in the printer software does not match the paper in the wrong slot" If you are printing a document. Print cartridge problem message If you receive an error message about a paper...
... printer stalls while you receive this error message, make sure that exists. 146 HP Deskjet 6980 series Install the black or photo print cartridge in the left print cartridge cradle compartment. When plastic tape covers the print cartridge contacts, the printer cannot detect that the paper size or type selected in the software program or in the printer software does not match the paper in the wrong slot" If you are printing a document. Print cartridge problem message If you receive an error message about a paper...
User Guide - Windows 2000
Page 151
... the reference guide that are listed in ink-backup mode. Proactive product updates, support alerts, and HP newsgrams that came with the printer. 2. Call HP support. To increase the print speed, use two print cartridges in ink-backup mode The printer might be quoted a service charge.) 3. Computer does not meet the system requirements. HP online service and support is free during the printer limited-warranty period. Best or maximum dpi print mode is selected The printer prints more...
... the reference guide that are listed in ink-backup mode. Proactive product updates, support alerts, and HP newsgrams that came with the printer. 2. Call HP support. To increase the print speed, use two print cartridges in ink-backup mode The printer might be quoted a service charge.) 3. Computer does not meet the system requirements. HP online service and support is free during the printer limited-warranty period. Best or maximum dpi print mode is selected The printer prints more...