User Guide
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..., Inc. HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. Mac, OS X, macOS, and AirPrint are trademarks of injury from wall outlets before cleaning. - and other countries. or its affiliates. If the product does not operate normally, see Solve a problem on a stable surface. - Observe all instructions in the documentation that comes with the printer. - Unplug...
..., Inc. HP company notices THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. Mac, OS X, macOS, and AirPrint are trademarks of injury from wall outlets before cleaning. - and other countries. or its affiliates. If the product does not operate normally, see Solve a problem on a stable surface. - Observe all instructions in the documentation that comes with the printer. - Unplug...
User Guide
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... 1 Printer parts ...1 Printer overview ...2 Back view ...3 Buttons ...4 Print reports from control panel ...7 Edge lighting and status lights ...8 Quiet Mode ...13 Auto-Off ...14 Sleep mode ...15 Adjust printer lights or volume ...16 2 Load media and paper basics ...17 Load media ...18 Load original ...21 Change the default paper size detected by the printer 22 Paper basics ...23 3 Connect your printer ...24 Connect using the HP Smart app ...25 Connect to a wireless network with a router ...26 Connect wirelessly without a router ...29 Change the connection type ...33 Wireless settings ...34...
... 1 Printer parts ...1 Printer overview ...2 Back view ...3 Buttons ...4 Print reports from control panel ...7 Edge lighting and status lights ...8 Quiet Mode ...13 Auto-Off ...14 Sleep mode ...15 Adjust printer lights or volume ...16 2 Load media and paper basics ...17 Load media ...18 Load original ...21 Change the default paper size detected by the printer 22 Paper basics ...23 3 Connect your printer ...24 Connect using the HP Smart app ...25 Connect to a wireless network with a router ...26 Connect wirelessly without a router ...29 Change the connection type ...33 Wireless settings ...34...
User Guide
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... working with cartridges ...63 7 Copy, Scan, and Mobile Fax ...64 Copy and scan using HP Smart ...65 Copy from the printer ...67 Scan ...68 Tips for copy and scan success ...72 Mobile Fax ...73 8 Web Services ...74 What are Web Services? ...75 Set up Web Services ...76 Print with HP ePrint ...47 Remove Web Services ...78 9 Solve a problem ...79 Get help from the HP Smart app ...80 Get help in this guide ...81 Understand printer reports ...101 Solve problems using Web Services ...103 Maintain the printer ...104 Restore original factory defaults...
... working with cartridges ...63 7 Copy, Scan, and Mobile Fax ...64 Copy and scan using HP Smart ...65 Copy from the printer ...67 Scan ...68 Tips for copy and scan success ...72 Mobile Fax ...73 8 Web Services ...74 What are Web Services? ...75 Set up Web Services ...76 Print with HP ePrint ...47 Remove Web Services ...78 9 Solve a problem ...79 Get help from the HP Smart app ...80 Get help in this guide ...81 Understand printer reports ...101 Solve problems using Web Services ...103 Maintain the printer ...104 Restore original factory defaults...
User Guide
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... that blinks to connect. To reset Wi-Fi setup mode, press the Wi-Fi button on the side, above the edge of the printer. 8 Chapter 1 Printer parts ENWW Paper tray light: The paper tray light blinks to the right of the control panel, on the back of the paper tray. Table 1-1 Edge lighting - Complete setup using the HP Smart app or HP printer software. Open the door to show various printer statuses. This lighting pattern means your printer is in the...
... that blinks to connect. To reset Wi-Fi setup mode, press the Wi-Fi button on the side, above the edge of the printer. 8 Chapter 1 Printer parts ENWW Paper tray light: The paper tray light blinks to the right of the control panel, on the back of the paper tray. Table 1-1 Edge lighting - Complete setup using the HP Smart app or HP printer software. Open the door to show various printer statuses. This lighting pattern means your printer is in the...
User Guide
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... noise without affecting print quality. Tap Quiet Mode, and then change the setting. Click Apply. NOTE: In Quiet Mode, if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off . Open HP Smart. Quiet Mode Quiet Mode slows down printing to print, copy, scan, and troubleshoot on page 38. 2. For more information, see Open the embedded web server on or off . To turn Quiet Mode on page 35. 2. In...
... noise without affecting print quality. Tap Quiet Mode, and then change the setting. Click Apply. NOTE: In Quiet Mode, if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off . Open HP Smart. Quiet Mode Quiet Mode slows down printing to print, copy, scan, and troubleshoot on page 38. 2. For more information, see Open the embedded web server on or off . To turn Quiet Mode on page 35. 2. In...
User Guide
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To adjust printer lights or volume from Preferences. 16 Chapter 1 Printer parts ENWW Find and change the settings from an Android or iOS device 1. Tap the printer image on page 38. 2. Adjust printer lights or volume You can adjust the brightness of the printer lights or the volume of the sound effects according to print, copy, scan, and troubleshoot on the Home screen. 3. For more information, see Use the HP Smart app to your environment and needs. Open HP Smart.
To adjust printer lights or volume from Preferences. 16 Chapter 1 Printer parts ENWW Find and change the settings from an Android or iOS device 1. Tap the printer image on page 38. 2. Adjust printer lights or volume You can adjust the brightness of the printer lights or the volume of the sound effects according to print, copy, scan, and troubleshoot on the Home screen. 3. For more information, see Use the HP Smart app to your environment and needs. Open HP Smart.
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Tap the printer image on page 35. 2. For more information, see Open the embedded web server on the Home screen. 3. To change the default paper size detected by the printer from Preferences. Open the HP Smart app. 2. In the Preferences section, click Tray and Paper Management, and then select the desired option. 4. Find and change the settings from an Android or iOS device 1. Change the default paper size detected by the printer The printer can change the default large...
Tap the printer image on page 35. 2. For more information, see Open the embedded web server on the Home screen. 3. To change the default paper size detected by the printer from Preferences. Open the HP Smart app. 2. In the Preferences section, click Tray and Paper Management, and then select the desired option. 4. Find and change the settings from an Android or iOS device 1. Change the default paper size detected by the printer The printer can change the default large...
User Guide
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... intend to install the printer on. To change from a wireless connection to a USB connection. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on the toolbar at the back of the app. In the printer software, click Tools. 3. Click Device Setup & Software. 4. To change to a wireless network connection. Make sure your printer is connected to the wireless network that includes a wireless router or access point. The USB port is connected to your computer with a USB cable. Open the HP printer software. TIP...
... intend to install the printer on. To change from a wireless connection to a USB connection. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on the toolbar at the back of the app. In the printer software, click Tools. 3. Click Device Setup & Software. 4. To change to a wireless network connection. Make sure your printer is connected to the wireless network that includes a wireless router or access point. The USB port is connected to your computer with a USB cable. Open the HP printer software. TIP...
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... share documents and images through email, text messages, and popular cloud and social media services (such as the printer. To install the HP Smart app ▲ The HP Smart app is connected to the same network as iCloud, Google Drive, Dropbox, and Facebook). Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using HP Smart for printing, copying, scanning, accessing printer features, and troubleshooting...
... share documents and images through email, text messages, and popular cloud and social media services (such as the printer. To install the HP Smart app ▲ The HP Smart app is connected to the same network as iCloud, Google Drive, Dropbox, and Facebook). Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using HP Smart for printing, copying, scanning, accessing printer features, and troubleshooting...
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... Firmware Updates, and then follow the onscreen instructions to check for updates. For more information, see Open the embedded web server on the back, side, or bottom of the printer. ENWW Update the printer 43 Open the EWS. When HP Web Services are enabled during printer setup, the printer will automatically be near the cartridge access area inside the printer or on page 35. 2. If you do not have the details, contact your network uses proxy settings...
... Firmware Updates, and then follow the onscreen instructions to check for updates. For more information, see Open the embedded web server on the back, side, or bottom of the printer. ENWW Update the printer 43 Open the EWS. When HP Web Services are enabled during printer setup, the printer will automatically be near the cartridge access area inside the printer or on page 35. 2. If you do not have the details, contact your network uses proxy settings...
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... screen, make sure your Android, iOS, Windows 10 or macOS device. To view more settings, click or tap More settings. ENWW Print using the HP Smart app 45 Select the photo or document you have loaded paper in the paper tray. Make sure you want to print, and then click or tap Select Photos to print. 6. Select the appropriate options. Make sure you need to change to print, copy, scan, and troubleshoot on page 18. 2. You can print photos...
... screen, make sure your Android, iOS, Windows 10 or macOS device. To view more settings, click or tap More settings. ENWW Print using the HP Smart app 45 Select the photo or document you have loaded paper in the paper tray. Make sure you want to print, and then click or tap Select Photos to print. 6. Select the appropriate options. Make sure you need to change to print, copy, scan, and troubleshoot on page 18. 2. You can print photos...
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... print documents and photos directly from the Chrome Web Store to enable Wi-Fi printing. ● Amazon Kindle Fire HD9 and HDX: The first time you select Print on your country/region or language, you might need to do a one-time setup of the printer using the HP Smart app on page 45. Make sure your printer is not available in your device, the HP Print Service Plugin is automatically downloaded...
... print documents and photos directly from the Chrome Web Store to enable Wi-Fi printing. ● Amazon Kindle Fire HD9 and HDX: The first time you select Print on your country/region or language, you might need to do a one-time setup of the printer using the HP Smart app on page 45. Make sure your printer is not available in your device, the HP Print Service Plugin is automatically downloaded...
User Guide
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... 123.hp.com to install the necessary software. Open System Preferences and select Printers and Scanners. 2. When you print from a Mac desktop or laptop using the System Preferences menu. 1. Choose your printer from the Applications folder to monitor ink levels and printer alerts. Continue to use the HP Utility from the displayed list of network printers, then click Add. Click Add + to set up the printer on your printer. These instructions let you complete printer setup, use the HP Smart...
... 123.hp.com to install the necessary software. Open System Preferences and select Printers and Scanners. 2. When you print from a Mac desktop or laptop using the System Preferences menu. 1. Choose your printer from the Applications folder to monitor ink levels and printer alerts. Continue to use the HP Utility from the displayed list of network printers, then click Add. Click Add + to set up the printer on your printer. These instructions let you complete printer setup, use the HP Smart...
User Guide
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... using the printer control panel 1. To set up Web Services, use . 4. To set up HP Web Services. The printer's home page (embedded web server) opens. 3. The page will contain instructions on page 39. 2. Print the Web Services Report by holding the Information button for proxy settings and if your network administrator or the person who set up the network. 5. Set up Web Services Before you set up Web Services, make sure your network uses proxy settings, follow the onscreen instructions to set up a proxy server. Open the EWS. In the Web Services Settings section, click Setup...
... using the printer control panel 1. To set up Web Services, use . 4. To set up HP Web Services. The printer's home page (embedded web server) opens. 3. The page will contain instructions on page 39. 2. Print the Web Services Report by holding the Information button for proxy settings and if your network administrator or the person who set up the network. 5. Set up Web Services Before you set up Web Services, make sure your network uses proxy settings, follow the onscreen instructions to set up a proxy server. Open the EWS. In the Web Services Settings section, click Setup...
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... Cancel button). To clear a paper jam from the paper tray first. Then continue to clear the jam automatically. Use a flashlight to check for any whole sheets of paper, gently pull the paper with both loose and jammed paper. 2. Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam...
... Cancel button). To clear a paper jam from the paper tray first. Then continue to clear the jam automatically. Use a flashlight to check for any whole sheets of paper, gently pull the paper with both loose and jammed paper. 2. Get help in this guide This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam...
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... printer is currently connected. Make sure that the printer is on the control panel is connected to print the wireless network test report and network configuration page. ENWW Get help in the report, and then try using the HP Smart app on page 39. Follow the onscreen instructions. Also make sure that the wireless radio in the printer is turned on. ● Check that the printer and the wireless router are turned on the Device Services tab. If there are printing from a Windows...
... printer is currently connected. Make sure that the printer is on the control panel is connected to print the wireless network test report and network configuration page. ENWW Get help in the report, and then try using the HP Smart app on page 39. Follow the onscreen instructions. Also make sure that the wireless radio in the printer is turned on. ● Check that the printer and the wireless router are turned on the Device Services tab. If there are printing from a Windows...
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... problem, contact HP support. Go to fix the issue. Resolve printer failure ▲ Turn the printer off, then on page 107. Then check the following for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on calling for technical support. Open the app and check the printer status, and then follow the onscreen instructions to www.support.hp.com. Cartridges alignment fails ● If the alignment process fails, make sure you correct many common printer problems...
... problem, contact HP support. Go to fix the issue. Resolve printer failure ▲ Turn the printer off, then on page 107. Then check the following for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on calling for technical support. Open the app and check the printer status, and then follow the onscreen instructions to www.support.hp.com. Cartridges alignment fails ● If the alignment process fails, make sure you correct many common printer problems...
User Guide
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... loaded paper, and then prints out the first page of the following before printing. ● Change the paper size setting for the printing job to match the paper loaded. ● Remove all paper from the middle to cancel the printing job and eject paper. On On One of the job with errors. 98 Chapter 9 Solve a problem ENWW Wireless connection errors Light behavior The large light bar pulses blue from the paper tray, and then load paper that the paper length for the printing job...
... loaded paper, and then prints out the first page of the following before printing. ● Change the paper size setting for the printing job to match the paper loaded. ● Remove all paper from the middle to cancel the printing job and eject paper. On On One of the job with errors. 98 Chapter 9 Solve a problem ENWW Wireless connection errors Light behavior The large light bar pulses blue from the paper tray, and then load paper that the paper length for the printing job...
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... paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software, drivers, and firmware you can automatically diagnose and resolve printer issues with common printer tasks. NOTE: You can find help with HP Print and Scan Doctor. Ask the community: Join the community forums to solve a problem, visit the www.support.hp.com. Contact HP If you can also find links to install the HP Smart app, purchase replacement ink...
... paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software, drivers, and firmware you can automatically diagnose and resolve printer issues with common printer tasks. NOTE: You can find help with HP Print and Scan Doctor. Ask the community: Join the community forums to solve a problem, visit the www.support.hp.com. Contact HP If you can also find links to install the HP Smart app, purchase replacement ink...
User Guide
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...M maintenance check ink levels 57 clean 105 diagnostic page 101 media duplexing 50 multi-feeds, troubleshoot 88 N network connection wireless connection 26 networks connector illustration 3 view and print settings 7 wireless settings 101 O operating systems supported 113 P paper clear jams 81 skewed pages 88 troubleshoot feeding 88 paper tray locating 2 paper-feed problems, troubleshoot 88 power troubleshoot 96 power input, locating 3 print diagnostic page 101 double-sided 50 specifications 114 troubleshoot 96 print quality report 101 printer control panel locating 2 printer software (Windows...
...M maintenance check ink levels 57 clean 105 diagnostic page 101 media duplexing 50 multi-feeds, troubleshoot 88 N network connection wireless connection 26 networks connector illustration 3 view and print settings 7 wireless settings 101 O operating systems supported 113 P paper clear jams 81 skewed pages 88 troubleshoot feeding 88 paper tray locating 2 paper-feed problems, troubleshoot 88 power troubleshoot 96 power input, locating 3 print diagnostic page 101 double-sided 50 specifications 114 troubleshoot 96 print quality report 101 printer control panel locating 2 printer software (Windows...