User Guide
Page 14
... you can also print a wireless test report, helping diagnose network connection issues. Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can send a fax, or change the copy settings. HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change HP ePrint settings, or print an Info page. Make sure your scan. Displays a warning symbol if the ink level is off Wi-Fi Direct, and display the Wi-Fi Direct name and password. Help : Opens the Help menu where you can...
... you can also print a wireless test report, helping diagnose network connection issues. Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can send a fax, or change the copy settings. HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change HP ePrint settings, or print an Info page. Make sure your scan. Displays a warning symbol if the ink level is off Wi-Fi Direct, and display the Wi-Fi Direct name and password. Help : Opens the Help menu where you can...
User Guide
Page 25
... available printer software options is available, the printer downloads and installs the update, and then restarts. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more information, see Use the HP Smart app to set up a proxy server. To install the app on your device's app store. If you to print, scan, and troubleshoot from...
... available printer software options is available, the printer downloads and installs the update, and then restarts. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions to configure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more information, see Use the HP Smart app to set up a proxy server. To install the app on your device's app store. If you to print, scan, and troubleshoot from...
User Guide
Page 27
... sides (duplexing) ● Print from an iOS, Android, or Windows 10 device on page 27. 7. ENWW Print using the HP Smart app This section provides basic instructions for successful printing on page 19. 3. 3 Print Most print settings are automatically handled by the software application. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to select a different printer, click or tap the Printer icon on specific types of the Home screen...
... sides (duplexing) ● Print from an iOS, Android, or Windows 10 device on page 27. 7. ENWW Print using the HP Smart app This section provides basic instructions for successful printing on page 19. 3. 3 Print Most print settings are automatically handled by the software application. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to select a different printer, click or tap the Printer icon on specific types of the Home screen...
User Guide
Page 32
...) mode to enable mobile printing. Access printer features and troubleshooting information from mobile devices For more information, see Load media on photo paper. Depending on your software application, this website is automatically downloaded to print high-quality, sharp images on page 11 for the paper that opens the Properties dialog box. NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by the HP Print Service Plugin. Make sure...
...) mode to enable mobile printing. Access printer features and troubleshooting information from mobile devices For more information, see Load media on photo paper. Depending on your software application, this website is automatically downloaded to print high-quality, sharp images on page 11 for the paper that opens the Properties dialog box. NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by the HP Print Service Plugin. Make sure...
User Guide
Page 34
... use the Power button to avoid a paper jam. ● Load paper with a single click. To open the HP printer software, see Replace the cartridges on page 79. Turning the printer off the printer. A printing shortcut stores the settings that paper loaded in the cartridges to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK. ● Install both the black and color cartridges correctly. NOTE: You cannot delete the default printing shortcuts. ● To understand paper and paper tray settings...
... use the Power button to avoid a paper jam. ● Load paper with a single click. To open the HP printer software, see Replace the cartridges on page 79. Turning the printer off the printer. A printing shortcut stores the settings that paper loaded in the cartridges to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK. ● Install both the black and color cartridges correctly. NOTE: You cannot delete the default printing shortcuts. ● To understand paper and paper tray settings...
User Guide
Page 51
..., see Open the HP printer software (Windows) on page 19. 2. The files are saved as it from the call history list, touch (Received Call History). ● Manually enter a fax number to block, and touch Add. Faxes will be loaded in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is available for receiving black-and-white faxes only. To set up or modify HP Digital Fax (Windows) 1. Touch Setup . 3. Touch Print Fax Reports . 4. HP Digital Fax requirements...
..., see Open the HP printer software (Windows) on page 19. 2. The files are saved as it from the call history list, touch (Received Call History). ● Manually enter a fax number to block, and touch Add. Faxes will be loaded in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is available for receiving black-and-white faxes only. To set up or modify HP Digital Fax (Windows) 1. Touch Setup . 3. Touch Print Fax Reports . 4. HP Digital Fax requirements...
User Guide
Page 58
... receive faxes with your printer by connecting a phone cord to print a report only if there is called Fax on page 79. 52 Chapter 5 Fax ENWW NOTE: HP does not guarantee that allows you can set to the port labeled "1-LINE" on Voice over Internet Protocol (VoIP). Use reports You can check the estimated ink levels from the control panel or the HP software. these reports provide useful system information about Internet faxing, contact your Internet faxing services support...
... receive faxes with your printer by connecting a phone cord to print a report only if there is called Fax on page 79. 52 Chapter 5 Fax ENWW NOTE: HP does not guarantee that allows you can set to the port labeled "1-LINE" on Voice over Internet Protocol (VoIP). Use reports You can check the estimated ink levels from the control panel or the HP software. these reports provide useful system information about Internet faxing, contact your Internet faxing services support...
User Guide
Page 61
Touch Print Fax Reports . 4. From the printer control panel display, touch Fax . 2. To view the call history. Touch ( Phone Book ). 4. Additional fax setup After completing all the calls placed from the printer. You can view a list of all the steps in the Getting Started Guide, use the Fax Setup Wizard (Windows) or HP Utility (OS X and macOS) to help you learn how to begin setting up some important fax settings such as the answer mode and fax header...
Touch Print Fax Reports . 4. From the printer control panel display, touch Fax . 2. To view the call history. Touch ( Phone Book ). 4. Additional fax setup After completing all the calls placed from the printer. You can view a list of all the steps in the Getting Started Guide, use the Fax Setup Wizard (Windows) or HP Utility (OS X and macOS) to help you learn how to begin setting up some important fax settings such as the answer mode and fax header...
User Guide
Page 66
... ring service on the same line If you might need to configure the ports for specific phone equipment. If you encounter problems setting up the printer with optional equipment, contact your ISDN converter, try using either a PBX phone system or an ISDN converter/terminal adapter, make sure that the terminal adapter is set to the correct switch type for further assistance. If you cannot send or receive faxes with...
... ring service on the same line If you might need to configure the ports for specific phone equipment. If you encounter problems setting up the printer with optional equipment, contact your ISDN converter, try using either a PBX phone system or an ISDN converter/terminal adapter, make sure that the terminal adapter is set to the correct switch type for further assistance. If you cannot send or receive faxes with...
User Guide
Page 75
... this phone number, set up the printer with answering machine If you receive both voice calls and fax calls at this section. Remove the white plug from a sending fax machine might need to connect the phone cord to Answer setting. The printer begins emitting fax reception tones to the port labelled 1-LINE on the back of the printer. NOTE: You might be recorded on your country/region adapter. 3 Answering machine. 4 Telephone (optional...
... this phone number, set up the printer with answering machine If you receive both voice calls and fax calls at this section. Remove the white plug from a sending fax machine might need to connect the phone cord to Answer setting. The printer begins emitting fax reception tones to the port labelled 1-LINE on the back of the printer. NOTE: You might be recorded on your country/region adapter. 3 Answering machine. 4 Telephone (optional...
User Guide
Page 79
... printer stops monitoring the line and your answering machine can record a voice message. You must be recorded on the printer to respond in this time, "listening" for telephone, fax, and have a voice mail service at the same phone number, use for further assistance. Connect the DSL modem to obtain a separate phone line for faxing. Set your answering machine to your country/region adapter. 3. If you use the same phone line for fax...
... printer stops monitoring the line and your answering machine can record a voice message. You must be recorded on the printer to respond in this time, "listening" for telephone, fax, and have a voice mail service at the same phone number, use for further assistance. Connect the DSL modem to obtain a separate phone line for faxing. Set your answering machine to your country/region adapter. 3. If you use the same phone line for fax...
User Guide
Page 81
... prints a report. 6. A blank or incorrect fax setting can test your computer automatically, turn off the Auto Answer setting. 7. Touch Setup. 5. You must be available to respond in the input tray before starting the test. 3. To test fax setup via the printer control panel 1. Set up correctly for faxing according to your fax setup to check the status of phone cord is connected to the printer ● Checks that the phone cord is plugged into the correct port ● Checks for a dial tone ● Checks...
... prints a report. 6. A blank or incorrect fax setting can test your computer automatically, turn off the Auto Answer setting. 7. Touch Setup. 5. You must be available to respond in the input tray before starting the test. 3. To test fax setup via the printer control panel 1. Set up correctly for faxing according to your fax setup to check the status of phone cord is connected to the printer ● Checks that the phone cord is plugged into the correct port ● Checks for a dial tone ● Checks...
User Guide
Page 102
... locations inside the printer. 10 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings...
... locations inside the printer. 10 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings...
User Guide
Page 114
... necessary. If cleaning the printhead does not solve the problem, contact HP support. For more information, see Open the HP printer software (Windows) on calling for technical support. 108 Chapter 10 Solve a problem ENWW Load letter, A4, or legal unused plain white paper into the input tray. Load letter or A4 unused plain white paper into the input tray. The printer prints an alignment sheet. 6. Print a diagnostics page if the cartridges are replaced. Open the HP printer software. Go to access the printer toolbox...
... necessary. If cleaning the printhead does not solve the problem, contact HP support. For more information, see Open the HP printer software (Windows) on calling for technical support. 108 Chapter 10 Solve a problem ENWW Load letter, A4, or legal unused plain white paper into the input tray. Load letter or A4 unused plain white paper into the input tray. The printer prints an alignment sheet. 6. Print a diagnostics page if the cartridges are replaced. Open the HP printer software. Go to access the printer toolbox...
User Guide
Page 117
... printer control panel display, from the printer display a. Go to verify that can help you correct many common printer problems. If prompted, select your scans are low quality. ENWW Copy issues 111 If cleaning the printhead does not solve the problem, contact HP support. Use an HP online troubleshooting wizard. Load letter or A4 unused plain white paper into the input tray. This website provides information and utilities that the settings are low quality. Tips for Windows operating...
... printer control panel display, from the printer display a. Go to verify that can help you correct many common printer problems. If prompted, select your scans are low quality. ENWW Copy issues 111 If cleaning the printhead does not solve the problem, contact HP support. Use an HP online troubleshooting wizard. Load letter or A4 unused plain white paper into the input tray. This website provides information and utilities that the settings are low quality. Tips for Windows operating...
User Guide
Page 118
... as receiving a fax or making a copy. Set up correctly for an active phone line To test fax setup via the printer control panel 1. Make sure the ink cartridges are installed and that full-size paper is a two-cord connector that the phone cord is plugged into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. For more detailed information, check the report to see which part of the test failed...
... as receiving a fax or making a copy. Set up correctly for an active phone line To test fax setup via the printer control panel 1. Make sure the ink cartridges are installed and that full-size paper is a two-cord connector that the phone cord is plugged into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. For more detailed information, check the report to see which part of the test failed...
User Guide
Page 125
... line. If your answering machine. ● Make sure the printer is set the pace of your answering machine to a low number of rings before dialing the phone number, insert a pause following troubleshooting options. ENWW Network and connection issues 119 A reduced fax signal can receive faxes ● The printer might be recorded on page 49. You can also send the fax using monitor dialing on page 39. ● The number you entered when sending the fax is not in the fax number...
... line. If your answering machine. ● Make sure the printer is set the pace of your answering machine to a low number of rings before dialing the phone number, insert a pause following troubleshooting options. ENWW Network and connection issues 119 A reduced fax signal can receive faxes ● The printer might be recorded on page 49. You can also send the fax using monitor dialing on page 39. ● The number you entered when sending the fax is not in the fax number...
User Guide
Page 129
Wireless test report When you print the Wireless Test Report, a number of tests are having problems using Web Services, such as Internet Explorer, Firefox, or Safari). ● Check with the IT administrator or person who set up your firewall. Web access test report Print the web access report to use these settings are connecting the printer using a wireless connection, make sure the proxy settings you are entering are using HP ePrint , check the following : ● Make sure the printer is connected to fix it is enabled on the printer. Solve problems using Web Services If you are...
Wireless test report When you print the Wireless Test Report, a number of tests are having problems using Web Services, such as Internet Explorer, Firefox, or Safari). ● Check with the IT administrator or person who set up your firewall. Web access test report Print the web access report to use these settings are connecting the printer using a wireless connection, make sure the proxy settings you are entering are using HP ePrint , check the following : ● Make sure the printer is connected to fix it is enabled on the printer. Solve problems using Web Services If you are...
User Guide
Page 159
...ring pattern change 49 parallel phone systems 60 document feeder clean 125 feeding problems, troubleshoot 125 double-sided printing 25 DSL, fax setup with fax and voice mail (parallel phone systems) 73 confirmation reports, fax 53 connectors, locating 7 control panel buttons 7 features 7 lights 7 status icons 8 copy specifications 129 correct port test, fax 113 customer support warranty 127 D diagnostic page 123 dial tone test, failure 115 dial type, setting 50 dial-up (parallel phone systems) 60 line condition test, failed 115 ENWW Index 153 See embedded web server F fax answer mode 48...
...ring pattern change 49 parallel phone systems 60 document feeder clean 125 feeding problems, troubleshoot 125 double-sided printing 25 DSL, fax setup with fax and voice mail (parallel phone systems) 73 confirmation reports, fax 53 connectors, locating 7 control panel buttons 7 features 7 lights 7 status icons 8 copy specifications 129 correct port test, fax 113 customer support warranty 127 D diagnostic page 123 dial tone test, failure 115 dial type, setting 50 dial-up (parallel phone systems) 60 line condition test, failed 115 ENWW Index 153 See embedded web server F fax answer mode 48...
Reference Guide
Page 2
... software installation, from "Automatic" to download and install the HP Smart app or printer software. Set up fax using a USB cable, make sure the printer is set up fax You can set as the default printer. •• If your network at www.hp.com/go /usbtowifi. Both the app and software will help Go to 123.hp.com to "Manual" and establishing an administrator password. From the printer control panel, touch (Wireless), touch (Settings), and then touch Restore Network Settings. Unable to connect the printer to...
... software installation, from "Automatic" to download and install the HP Smart app or printer software. Set up fax using a USB cable, make sure the printer is set up fax You can set as the default printer. •• If your network at www.hp.com/go /usbtowifi. Both the app and software will help Go to 123.hp.com to "Manual" and establishing an administrator password. From the printer control panel, touch (Wireless), touch (Settings), and then touch Restore Network Settings. Unable to connect the printer to...