Reference Guide - (Windows/Macintosh OS X)
Page 8
... only) The printer name does not appear in the list of additional troubleshooting topics that are discussed in the onscreen user's guide. Problem The installation program stops when it finds an unsupported operating system. This section also explains where to end the installation program. 2. Page.../support for Windows Use the information in this section if you have problems setting up the HP printer. English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after installation Printer does not print Paper...
... only) The printer name does not appear in the list of additional troubleshooting topics that are discussed in the onscreen user's guide. Problem The installation program stops when it finds an unsupported operating system. This section also explains where to end the installation program. 2. Page.../support for Windows Use the information in this section if you have problems setting up the HP printer. English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after installation Printer does not print Paper...
Reference Guide - (Windows/Macintosh OS X)
Page 9
... 2000. Make sure that the printer software CD was inserted into a supported CD-ROM drive. 2. Possible causes Solution • Autorun is Problem inserted. Click Setup, and then click Open. Click OK. 7. Note: This is firmly attached to appear in the cable between the printer... Hardware Found dialog box (and you are using Windows 2000), replace the USB cable. 7 Reconnect the power cord to install the printer software. Problem When I connect a USB cable between the printer and your computer. • You might have a defective USB cable. 1. English The installation ...
... 2000. Make sure that the printer software CD was inserted into a supported CD-ROM drive. 2. Possible causes Solution • Autorun is Problem inserted. Click Setup, and then click Open. Click OK. 7. Note: This is firmly attached to appear in the cable between the printer... Hardware Found dialog box (and you are using Windows 2000), replace the USB cable. 7 Reconnect the power cord to install the printer software. Problem When I connect a USB cable between the printer and your computer. • You might have a defective USB cable. 1. English The installation ...
Reference Guide - (Windows/Macintosh OS X)
Page 10
... door is connected to the next step. 2. Note: To quit the antivirus program, follow the manufacturer's instructions for new hardware. English Problem The installation program stops when it looks for turning off , and then disconnect the USB cable and power cord. 4. Disconnect and reconnect the...; The printer is turned on . Note: Restart the antivirus program after installation 1 Verify that all of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is open and running on page 7. ...
... door is connected to the next step. 2. Note: To quit the antivirus program, follow the manufacturer's instructions for new hardware. English Problem The installation program stops when it looks for turning off , and then disconnect the USB cable and power cord. 4. Disconnect and reconnect the...; The printer is turned on . Note: Restart the antivirus program after installation 1 Verify that all of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is open and running on page 7. ...
Reference Guide - (Windows/Macintosh OS X)
Page 11
..."The installation program stops when it looks for turning off the software. 2. See page 11. Double-click the printer. 3. See page 10. Problem (Windows only) The printer software seemed to install. 1. Quit any antivirus programs or other software programs that are running on the desktop. 9 ...b. Uninstall the printer software: a. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on the computer. Page See page 9. Problem (Macintosh only) The printer will not print or the computer is installed. Note: To quit the antivirus program,...
..."The installation program stops when it looks for turning off the software. 2. See page 11. Double-click the printer. 3. See page 10. Problem (Windows only) The printer software seemed to install. 1. Quit any antivirus programs or other software programs that are running on the desktop. 9 ...b. Uninstall the printer software: a. To view the onscreen user's guide, double-click the HP DJ 3900 Help icon on the computer. Page See page 9. Problem (Macintosh only) The printer will not print or the computer is installed. Note: To quit the antivirus program,...
Reference Guide - (Windows/Macintosh OS X)
Page 13
...onscreen user's guide for solutions to these steps to remove a paper jam: 5. Press the handle to HP Deskjet 3900 Series, and then click User's Guide. • Macintosh: On the desktop, double-click the HP Deskjet 3900 Series User's Guide icon. 11 Follow these issues: • Print quality is poor •...door. 9. Reload the paper in the paper tray. 10.Reprint the document. Note: If you are not printing correctly • Borderless printing problems • Document prints slowly • Error messages The user's guide is inside of the printer by pulling it out from the paper tray....
...onscreen user's guide for solutions to these steps to remove a paper jam: 5. Press the handle to HP Deskjet 3900 Series, and then click User's Guide. • Macintosh: On the desktop, double-click the HP Deskjet 3900 Series User's Guide icon. 11 Follow these issues: • Print quality is poor •...door. 9. Reload the paper in the paper tray. 10.Reprint the document. Note: If you are not printing correctly • Borderless printing problems • Document prints slowly • Error messages The user's guide is inside of the printer by pulling it out from the paper tray....
Reference Guide - (Windows/Macintosh OS X)
Page 14
...After the warranty period, you add any new hardware or software to your computer (see the inside front cover of purchase. HP support English Support process Follow these questions: • Has this situation began? Placing a call the support phone number for information... about support options. 12 Be prepared to provide the following features: • Fast access to all HP customers for common problems • Proactive product updates, support alerts, and HP newsgrams that appear when the situation occurs Answers to these steps to learn more about the ...
...After the warranty period, you add any new hardware or software to your computer (see the inside front cover of purchase. HP support English Support process Follow these questions: • Has this situation began? Placing a call the support phone number for information... about support options. 12 Be prepared to provide the following features: • Fast access to all HP customers for common problems • Proactive product updates, support alerts, and HP newsgrams that appear when the situation occurs Answers to these steps to learn more about the ...
Reference Guide - (Windows/Macintosh OS X)
Page 15
... end-user customer that arise as some governments outside the product's specifications; b. HP's limited warranty covers only those defects that have other problems, including those that the HP products specified above , which is covered by HP; This warranty does not cover HP ink products that arise as applicable, a defective product which duration begins on -site...
... end-user customer that arise as some governments outside the product's specifications; b. HP's limited warranty covers only those defects that have other problems, including those that the HP products specified above , which is covered by HP; This warranty does not cover HP ink products that arise as applicable, a defective product which duration begins on -site...
User's Guide - (Macintosh OS X)
Page 4
... cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly ...Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59 2 HP Deskjet...
... cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly ...Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue to have problems 53 11 Supplies...54 Paper ...54 USB cables ...54 12 Specifications ...55 Printer specifications 55 13 Environmental information 56 Environmental statement 56 Print cartridge recovery 57 Index...59 2 HP Deskjet...
User's Guide - (Macintosh OS X)
Page 43
...attached. See Power light is flashing, there might exist. 10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● Print quality is poor ● Document is misprinted ●... documents ● Error messages ● Power light is flashing ● Document prints slowly ● If you continue to have problems Printer does not print Verify the following Verify the following conditions if the printer is not printing: ● The printer is connected...
...attached. See Power light is flashing, there might exist. 10 Troubleshooting ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● Print quality is poor ● Document is misprinted ●... documents ● Error messages ● Power light is flashing ● Document prints slowly ● If you continue to have problems Printer does not print Verify the following Verify the following conditions if the printer is not printing: ● The printer is connected...
User's Guide - (Macintosh OS X)
Page 44
... stalled in the print queue, check the status of these steps until the paper jam is cleared. 1. To resolve a print job that best describes the problem: - If the printer still does not print 1. Paper jam Show me how to the right, and then pull out the door. 5. Remove the paper from... your computer. Remove the paper jam from the back of -paper message - Out-of the printer, and then replace the rear access door securely. 42 HP Deskjet 3900 series Follow each of the print queue for either Mac OS X 10.3 or Mac OS X 10.2. Turn off the printer. 4. Select the topic below...
... stalled in the print queue, check the status of these steps until the paper jam is cleared. 1. To resolve a print job that best describes the problem: - If the printer still does not print 1. Paper jam Show me how to the right, and then pull out the door. 5. Remove the paper from... your computer. Remove the paper jam from the back of -paper message - Out-of the printer, and then replace the rear access door securely. 42 HP Deskjet 3900 series Follow each of the print queue for either Mac OS X 10.3 or Mac OS X 10.2. Turn off the printer. 4. Select the topic below...
User's Guide - (Macintosh OS X)
Page 45
Paper problems Printer does not feed paper Try one or more of the following : User's guide 43 Printer prints on multiple sheets at once If the printer ...
Paper problems Printer does not feed paper Try one or more of the following : User's guide 43 Printer prints on multiple sheets at once If the printer ...
User's Guide - (Macintosh OS X)
Page 46
... cartridge error message, one or both of the paper stack. Read the selection number on the printer. Lower the printer cover. 6. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are no loose or broken parts, follow these steps: 1. The printer ... at once if the paper is loaded too far toward the back of the printer, and then turn on the print cartridge label. 44 HP Deskjet 3900 series Open the printer cover. 2. For paper weight specifications, see the reference guide that came with plain paper. For example, photo ...
... cartridge error message, one or both of the paper stack. Read the selection number on the printer. Lower the printer cover. 6. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are no loose or broken parts, follow these steps: 1. The printer ... at once if the paper is loaded too far toward the back of the printer, and then turn on the print cartridge label. 44 HP Deskjet 3900 series Open the printer cover. 2. For paper weight specifications, see the reference guide that came with plain paper. For example, photo ...
User's Guide - (Macintosh OS X)
Page 47
... quality of printouts. Close the printer cover. Manually clean the print cartridge. 4. If the Power light is not flashing, then the problem is flashing, visit HP Technical Support at www.hp.com/support. Check the list of the print cartridges, follow these steps: 1. If the print cartridge has the wrong selection number, or...
... quality of printouts. Close the printer cover. Manually clean the print cartridge. 4. If the Power light is not flashing, then the problem is flashing, visit HP Technical Support at www.hp.com/support. Check the list of the print cartridges, follow these steps: 1. If the print cartridge has the wrong selection number, or...
User's Guide - (Macintosh OS X)
Page 50
...; Select the appropriate paper type in the Paper Type/Quality pane. ● Do not print borderless documents in the printer when printing borderless documents. Problems with borderless documents Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: ● Verify that the paper has been placed in the...in the printer. 2. Confirm that the paper guide fits firmly against the edge of paper. 3. Chapter 10 Document is printed at an angle 48 HP Deskjet 3900 series Verify that the paper guide fits firmly against the edge of the envelope. 3.
...; Select the appropriate paper type in the Paper Type/Quality pane. ● Do not print borderless documents in the printer when printing borderless documents. Problems with borderless documents Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: ● Verify that the paper has been placed in the...in the printer. 2. Confirm that the paper guide fits firmly against the edge of paper. 3. Chapter 10 Document is printed at an angle 48 HP Deskjet 3900 series Verify that the paper guide fits firmly against the edge of the envelope. 3.
User's Guide - (Macintosh OS X)
Page 51
... is faded Verify that the photo paper is curled, place the paper in a plastic bag and gently bend it in the paper tray. 3. If the problem persists, use photo paper that the paper guide fits firmly against the edge of the following conditions can create an unwanted border. Photo has unwanted...
... is faded Verify that the photo paper is curled, place the paper in a plastic bag and gently bend it in the paper tray. 3. If the problem persists, use photo paper that the paper guide fits firmly against the edge of the following conditions can create an unwanted border. Photo has unwanted...
User's Guide - (Macintosh OS X)
Page 52
For example, if you are printing a scanned image, verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 50 HP Deskjet 3900 series Chapter 10 ● Align the print cartridges. ● Verify that the image was not crooked when it was scanned. For small photo paper with the source image. If the border appears above the tear-off tab, then remove the tab.
For example, if you are printing a scanned image, verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 50 HP Deskjet 3900 series Chapter 10 ● Align the print cartridges. ● Verify that the image was not crooked when it was scanned. For small photo paper with the source image. If the border appears above the tear-off tab, then remove the tab.
User's Guide - (Macintosh OS X)
Page 53
...printing. "Print cartridge carriage is not overly full. - The paper tray is stalled" Follow these guidelines. A sufficient amount of paper is a problem with a single print cartridge, but it fits firmly against the edge of the paper. 4. Slide the paper guide so that the protective piece ...the paper guide so that exists. Out of paper message Follow the appropriate steps for the condition that it stops. 3. Print cartridge problem message If you receive this error message, the print cartridge is empty 1. Install the black print cartridge in the paper tray (at...
...printing. "Print cartridge carriage is not overly full. - The paper tray is stalled" Follow these guidelines. A sufficient amount of paper is a problem with a single print cartridge, but it fits firmly against the edge of the paper. 4. Slide the paper guide so that the protective piece ...the paper guide so that exists. Out of paper message Follow the appropriate steps for the condition that it stops. 3. Print cartridge problem message If you receive this error message, the print cartridge is empty 1. Install the black print cartridge in the paper tray (at...
User's Guide - (Macintosh OS X)
Page 54
...print more slowly when Best or Maximum dpi is in the printer. 52 HP Deskjet 3900 series Best or maximum dpi print mode is selected The printer prints more slowly if it is selected as a paper jam or a problem with a print cartridge. To increase printer speed, close all unnecessary software... programs when printing. If an error message appears Read the error message that explains the problem and its optimum speed. Chapter 10 Power light is flashing 1 Power light ● If the Power light is on, the printer is either...
...print more slowly when Best or Maximum dpi is in the printer. 52 HP Deskjet 3900 series Best or maximum dpi print mode is selected The printer prints more slowly if it is selected as a paper jam or a problem with a print cartridge. To increase printer speed, close all unnecessary software... programs when printing. If an error message appears Read the error message that explains the problem and its optimum speed. Chapter 10 Power light is flashing 1 Power light ● If the Power light is on, the printer is either...
User's Guide - (Macintosh OS X)
Page 55
For information about updating the printer software, visit HP's Web site at www.hp.com/support. If you continue to have questions after investigating the troubleshooting topics, shut down your computer and then restart it. If you continue to have problems If you still have problems after restarting your computer does not have enough RAM... system requirements are listed in the reference guide that the computer hard disk space, RAM, and processor speed meet system requirements If your computer, visit HP Technical Support at www.hp.com/go/mac-connect.
For information about updating the printer software, visit HP's Web site at www.hp.com/support. If you continue to have questions after investigating the troubleshooting topics, shut down your computer and then restart it. If you continue to have problems If you still have problems after restarting your computer does not have enough RAM... system requirements are listed in the reference guide that the computer hard disk space, RAM, and processor speed meet system requirements If your computer, visit HP Technical Support at www.hp.com/go/mac-connect.
User's Guide - (Macintosh OS X)
Page 61
... 51 printing in ink-backup mode 51 estimated ink level 36 G greeting card printing 21 H Hewlett-Packard Company notices 2 HP Printer Utility 39 I index card printing 24 ink, removing ink from skin and clothing 37 ink-backup mode 9 installing print cartridges 33 iron-on transfer ... ink 36 M maintenance print cartridges 39 printer body 37 maximum dpi 15 P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted border 49 photo has unwanted border for small photo...
... 51 printing in ink-backup mode 51 estimated ink level 36 G greeting card printing 21 H Hewlett-Packard Company notices 2 HP Printer Utility 39 I index card printing 24 ink, removing ink from skin and clothing 37 ink-backup mode 9 installing print cartridges 33 iron-on transfer ... ink 36 M maintenance print cartridges 39 printer body 37 maximum dpi 15 P page order, setting 27 Page Setup dialog box 29 paper jam 42 paper problems printer does not feed paper 43 paper tray 6 paper type, selecting 28 photo has an unwanted border 49 photo has unwanted border for small photo...