Reference Guide - (Windows/Macintosh OS X)
Page 4
... the box, talk to the printer 4 Printer operation 5 Print cartridges 5 Troubleshooting 6 Installation troubleshooting for Windows 6 Printer is not printing after installation 8 Paper jam 11 HP support 12 HP printer limited warranty statement 13 Product specifications 14 Regulatory model identification number 15 Regulatory notices inside back cover Print cartridge selection numbers back cover 2 This reference guide 8. See "HP support" on page 12 for buying an HP Deskjet printer! Tri-color print cartridge 4. English The HP Deskjet 3900 series printer Thank you for more...
... the box, talk to the printer 4 Printer operation 5 Print cartridges 5 Troubleshooting 6 Installation troubleshooting for Windows 6 Printer is not printing after installation 8 Paper jam 11 HP support 12 HP printer limited warranty statement 13 Product specifications 14 Regulatory model identification number 15 Regulatory notices inside back cover Print cartridge selection numbers back cover 2 This reference guide 8. See "HP support" on page 12 for buying an HP Deskjet printer! Tri-color print cartridge 4. English The HP Deskjet 3900 series printer Thank you for more...
Reference Guide - (Windows/Macintosh OS X)
Page 8
...also explains where to end the installation program. 2. An "Unknown Device" message appears. Page page 6 page 7 page 7 page 8 page 9 page 9 page 10 page 11 page 11 Installation troubleshooting for information. 6 English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after installation Printer does not print Paper jam Still need help? Section Installation troubleshooting for Windows Printer is a list of printers after I try to www.hp.com/support for Windows Use the information in this section if...
...also explains where to end the installation program. 2. An "Unknown Device" message appears. Page page 6 page 7 page 7 page 8 page 9 page 9 page 10 page 11 page 11 Installation troubleshooting for information. 6 English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after installation Printer does not print Paper jam Still need help? Section Installation troubleshooting for Windows Printer is a list of printers after I try to www.hp.com/support for Windows Use the information in this section if...
Reference Guide - (Windows/Macintosh OS X)
Page 9
... a problem if you are using Windows 2000 and this message appears, you can continue with the software installation. Click HPPP, and then click Open. 5. Make sure that the printer software CD was inserted into a supported CD-ROM drive. 2. Follow the onscreen instructions to the printer. 5. Possible causes Solution • Static electricity has built up in the New Hardware Found dialog box (and you are using Windows 2000), replace the USB cable...
... a problem if you are using Windows 2000 and this message appears, you can continue with the software installation. Click HPPP, and then click Open. 5. Make sure that the printer software CD was inserted into a supported CD-ROM drive. 2. Follow the onscreen instructions to the printer. 5. Possible causes Solution • Static electricity has built up in the New Hardware Found dialog box (and you are using Windows 2000), replace the USB cable...
Reference Guide - (Windows/Macintosh OS X)
Page 10
... for turning off , and then disconnect the USB cable and power cord. 4. Reinstall the printer software: a. c. Note: Restart the antivirus program after installation 1 Verify that the printer is on . ‰ The print cartridges are running . • Another device, such as antivirus programs or other media is correctly loaded in the paper tray. ‰ The printer cover is closed. ‰ The rear access door is connected to the printer, and make...
... for turning off , and then disconnect the USB cable and power cord. 4. Reinstall the printer software: a. c. Note: Restart the antivirus program after installation 1 Verify that the printer is on . ‰ The print cartridges are running . • Another device, such as antivirus programs or other media is correctly loaded in the paper tray. ‰ The printer cover is closed. ‰ The rear access door is connected to the printer, and make...
Reference Guide - (Windows/Macintosh OS X)
Page 11
...: Issue (Windows only) The printer does not appear in the list of printers after I click Print on the computer. The printer does not print. Still need help? Page See page 9. Note: To quit the antivirus program, follow the onscreen instructions. When prompted, click Remove All. 3. Follow the instructions in "The installation program stops when it looks for turning off the software. 2. Open the Print Center/Printer Setup Utility or Printer List. 2. To view the onscreen user's guide, double...
...: Issue (Windows only) The printer does not appear in the list of printers after I click Print on the computer. The printer does not print. Still need help? Page See page 9. Note: To quit the antivirus program, follow the onscreen instructions. When prompted, click Remove All. 3. Follow the instructions in "The installation program stops when it looks for turning off the software. 2. Open the Print Center/Printer Setup Utility or Printer List. 2. To view the onscreen user's guide, double...
Reference Guide - (Windows/Macintosh OS X)
Page 14
... printer) ‰ Printer serial number (located on your computer (see the inside front cover of the printer driver ‰ Messages that appear when the situation occurs ‰ Answers to these steps to learn more about the issue. 2. For Europe only: Contact your product • Valuable product and troubleshooting information for your product 3. Placing a call the support phone number for common problems • Proactive product updates, support...
... printer) ‰ Printer serial number (located on your computer (see the inside front cover of the printer driver ‰ Messages that appear when the situation occurs ‰ Answers to these steps to learn more about the issue. 2. For Europe only: Contact your product • Valuable product and troubleshooting information for your product 3. Placing a call the support phone number for common problems • Proactive product updates, support...
User's Guide - (Macintosh OS X)
Page 3
... transfers 25 7 Printing tips...27 Select a print quality 27 Set the page order 27 Print multiple pages on a single sheet of paper 28 Select a paper type 28 Print preview ...28 8 Printer software 29 Print settings ...29 Manage the printer (Mac OS X 10.3 30 Manage the printer (Mac OS X 10.2 31 View and change the status of a print job (Mac OS X 10.3 31 View and change the status of a print job (Mac OS X 10.2 32 9 Maintenance...33 Install print cartridges 33 Align the print cartridges 36 Automatically clean print cartridges 36 Print a test page 36 User's guide...
... transfers 25 7 Printing tips...27 Select a print quality 27 Set the page order 27 Print multiple pages on a single sheet of paper 28 Select a paper type 28 Print preview ...28 8 Printer software 29 Print settings ...29 Manage the printer (Mac OS X 10.3 30 Manage the printer (Mac OS X 10.2 31 View and change the status of a print job (Mac OS X 10.3 31 View and change the status of a print job (Mac OS X 10.2 32 9 Maintenance...33 Install print cartridges 33 Align the print cartridges 36 Automatically clean print cartridges 36 Print a test page 36 User's guide...
User's Guide - (Macintosh OS X)
Page 4
View estimated ink levels 36 Maintain the printer body 37 Remove ink from your skin and clothing 37 Manually clean print cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly 46 Print quality is poor 46 Document is misprinted 47 Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue...
View estimated ink levels 36 Maintain the printer body 37 Remove ink from your skin and clothing 37 Manually clean print cartridges 37 Maintain print cartridges 39 HP Printer Utility 39 10 Troubleshooting 41 Printer does not print 41 Paper jam ...42 Paper problems 43 Printer is stalled 44 Print cartridge problems 44 Photos do not print correctly 46 Print quality is poor 46 Document is misprinted 47 Problems with borderless documents 48 Error messages 51 Power light is flashing 52 Document prints slowly 52 If you continue...
User's Guide - (Macintosh OS X)
Page 31
... the printer driver, to perform the following tasks: ● Select your printer so that is installed on the pane that you want to create the document, click File, and then click Page Setup. Use the Page Setup dialog box to change the status of a print job (Mac OS X 10.2) Print settings The printer is selected. Use the menu and buttons for the document. 4. ?: Open MacHelp. 5. Preview: View an online preview of saved print options. 3. 8 Printer software ● Print settings ●...
... the printer driver, to perform the following tasks: ● Select your printer so that is installed on the pane that you want to create the document, click File, and then click Page Setup. Use the Page Setup dialog box to change the status of a print job (Mac OS X 10.2) Print settings The printer is selected. Use the menu and buttons for the document. 4. ?: Open MacHelp. 5. Preview: View an online preview of saved print options. 3. 8 Printer software ● Print settings ●...
User's Guide - (Macintosh OS X)
Page 38
Click the Align button, and then follow the onscreen instructions. Automatically clean print cartridges If your documents are not low on ink or might need to replace a print cartridge, note the print cartridge selection number that are missing lines or dots, or if they contain ink streaks, the print cartridges might be low on ink, follow these steps to clean the print cartridges automatically: 1. If your printed pages are installed in the paper tray. 2. Open the HP Printer Utility. 2. Warning Keep both new and used print cartridges out of...
Click the Align button, and then follow the onscreen instructions. Automatically clean print cartridges If your documents are not low on ink or might need to replace a print cartridge, note the print cartridge selection number that are missing lines or dots, or if they contain ink streaks, the print cartridges might be low on ink, follow these steps to clean the print cartridges automatically: 1. If your printed pages are installed in the paper tray. 2. Open the HP Printer Utility. 2. Warning Keep both new and used print cartridges out of...
User's Guide - (Macintosh OS X)
Page 46
... multiple sheets if different paper types are loaded in the printer. The printer also might print on multiple sheets of the printer. Printer is under the recommended paper weight. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are installed. Reload the paper into the paper tray, pushing the paper until you receive a print cartridge error message, one or both of the cradle. 4. Connect the power cable to www.hp.com/support or contact HP. Check for the document that prevent the print cartridges...
... multiple sheets if different paper types are loaded in the printer. The printer also might print on multiple sheets of the printer. Printer is under the recommended paper weight. Print cartridge problems Incorrect print cartridge The printer can only print when the correct print cartridges are installed. Reload the paper into the paper tray, pushing the paper until you receive a print cartridge error message, one or both of the cradle. 4. Connect the power cable to www.hp.com/support or contact HP. Check for the document that prevent the print cartridges...
User's Guide - (Macintosh OS X)
Page 49
...-color print cartridge, for optimal black print quality. ● Verify that neither of ink. Document is misprinted Text and images are misaligned If the text and images on ink, consider replacing the print cartridge. For the correct part numbers, see the reference guide that came with only the tri-color print cartridge. Replace one or both empty print cartridges. User's guide 47 If a print cartridge is low on your printouts are misaligned, then align the print cartridges. Verify that a black print cartridge is installed. Print...
...-color print cartridge, for optimal black print quality. ● Verify that neither of ink. Document is misprinted Text and images are misaligned If the text and images on ink, consider replacing the print cartridge. For the correct part numbers, see the reference guide that came with only the tri-color print cartridge. Replace one or both empty print cartridges. User's guide 47 If a print cartridge is low on your printouts are misaligned, then align the print cartridges. Verify that a black print cartridge is installed. Print...
User's Guide - (Macintosh OS X)
Page 62
... documents 48 U USB connecting to the printer 10 utilities 39 R Real Life technologies 14 removing ink from skin and clothing 37 S special features 4 specifications printer specifications 55 supplies paper 54 USB cables 54 T Terms and conventions in manual 2 test page, printing 36 toolbox 39 transparency printing 23 troubleshooting document is misprinted 47 document prints slowly 52 error messages 51 paper jam 42 paper problems 43 photo has an unwanted border 49 photos do not print correctly 46 power light is flashing 52 print cartridge problems 44 print...
... documents 48 U USB connecting to the printer 10 utilities 39 R Real Life technologies 14 removing ink from skin and clothing 37 S special features 4 specifications printer specifications 55 supplies paper 54 USB cables 54 T Terms and conventions in manual 2 test page, printing 36 toolbox 39 transparency printing 23 troubleshooting document is misprinted 47 document prints slowly 52 error messages 51 paper jam 42 paper problems 43 photo has an unwanted border 49 photos do not print correctly 46 power light is flashing 52 print cartridge problems 44 print...
User's Guide - (Windows)
Page 3
......23 Transparencies...24 Labels...25 Index cards and other small media 26 Booklets...27 Posters...28 Iron-on transfers 29 7 Printing tips...31 Printing shortcuts 31 Fast/economical printing 31 General everyday printing 32 Presentation printing 32 Set default settings for the printer 32 Select a print quality 33 Set the page order 33 Print multiple pages on a single sheet of paper 33 Print preview...34 Set a custom paper size 34 Select a paper type 34 Print task quick sets 35 User's guide 1
......23 Transparencies...24 Labels...25 Index cards and other small media 26 Booklets...27 Posters...28 Iron-on transfers 29 7 Printing tips...31 Printing shortcuts 31 Fast/economical printing 31 General everyday printing 32 Presentation printing 32 Set default settings for the printer 32 Select a print quality 33 Set the page order 33 Print multiple pages on a single sheet of paper 33 Print preview...34 Set a custom paper size 34 Select a paper type 34 Print task quick sets 35 User's guide 1
User's Guide - (Windows)
Page 4
...'s This? help 38 Ink Status window 38 Download printer software updates 39 9 Maintenance...40 Install print cartridges 40 Align the print cartridges 42 Automatically clean print cartridges 43 Print a test page 43 View estimated ink levels 43 Maintain the printer body 44 Remove ink from your skin and clothing 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51 Print cartridge problems 51 Photos do not print correctly 53 Print quality is...
...'s This? help 38 Ink Status window 38 Download printer software updates 39 9 Maintenance...40 Install print cartridges 40 Align the print cartridges 42 Automatically clean print cartridges 43 Print a test page 43 View estimated ink levels 43 Maintain the printer body 44 Remove ink from your skin and clothing 44 Manually clean print cartridges 44 Maintain print cartridges 46 Printer Toolbox...46 10 Troubleshooting 48 Printer does not print 48 Paper jam...49 Paper problems...50 Printer is stalled...51 Print cartridge problems 51 Photos do not print correctly 53 Print quality is...
User's Guide - (Windows)
Page 41
... Ink Status window to display a list of the window. Follow the onscreen instructions. Highlight the printer name, and then right-click to appear when you have the most recent version of the printer software installed, a software update appears in the HP Software Update window. 4. Click Next. Click Install. 6. User's guide 39 For Windows XP, click Start, and then click Printers and Faxes. Make sure you previously chose not to show this time appears in the HP Software Update window. - Download printer software updates Download...
... Ink Status window to display a list of the window. Follow the onscreen instructions. Highlight the printer name, and then right-click to appear when you have the most recent version of the printer software installed, a software update appears in the HP Software Update window. 4. Click Next. Click Install. 6. User's guide 39 For Windows XP, click Start, and then click Printers and Faxes. Make sure you previously chose not to show this time appears in the HP Software Update window. - Download printer software updates Download...
User's Guide - (Windows)
Page 45
... your operating environment. Open the printer Toolbox. 2. Click the Estimated Ink Levels tab. Note This feature might not be available in your operating environment. If the print cartridges are not low on the Estimated Ink Levels tab. Click the Print a Test Page button, and then follow the onscreen instructions. User's guide 43 View estimated ink levels Follow these steps to print a test page: 1. Automatically clean print cartridges If your documents are installed in the printer: 1. Click Clean the Print Cartridges. 3. Caution Clean print cartridges only...
... your operating environment. Open the printer Toolbox. 2. Click the Estimated Ink Levels tab. Note This feature might not be available in your operating environment. If the print cartridges are not low on the Estimated Ink Levels tab. Click the Print a Test Page button, and then follow the onscreen instructions. User's guide 43 View estimated ink levels Follow these steps to print a test page: 1. Automatically clean print cartridges If your documents are installed in the printer: 1. Click Clean the Print Cartridges. 3. Caution Clean print cartridges only...
User's Guide - (Windows)
Page 53
... print cartridge label. Make sure the print cartridges are loaded in the print cartridge cradle. 3. Connect the power cable to www.hp.com/support or contact HP. User's guide 51 Use paper that came with plain paper. The printer also might print on multiple sheets if different paper types are installed securely in the printer. Support phone numbers are printing. Check for the document that you have the correct print cartridges: 1. Check for any loose or broken parts in the right side of the paper stack. Print cartridge problems Incorrect print cartridge The printer...
... print cartridge label. Make sure the print cartridges are loaded in the print cartridge cradle. 3. Connect the power cable to www.hp.com/support or contact HP. User's guide 51 Use paper that came with plain paper. The printer also might print on multiple sheets if different paper types are installed securely in the printer. Support phone numbers are printing. Check for the document that you have the correct print cartridges: 1. Check for any loose or broken parts in the right side of the paper stack. Print cartridge problems Incorrect print cartridge The printer...
User's Guide - (Windows)
Page 56
... the tri-color print cartridge. Replace one or both empty print cartridges. 54 HP Deskjet 3900 series Verify that the plastic tape has been removed from the print cartridges. 1 Remove the pink plastic tape. ● Consider selecting a higher print quality. If the black text and images on your printed pages are faded, you might still be cleaned. If a print cartridge is installed. For the correct part numbers, see the reference guide that a black print cartridge is low on ink. Blank pages print ●...
... the tri-color print cartridge. Replace one or both empty print cartridges. 54 HP Deskjet 3900 series Verify that the plastic tape has been removed from the print cartridges. 1 Remove the pink plastic tape. ● Consider selecting a higher print quality. If the black text and images on your printed pages are faded, you might still be cleaned. If a print cartridge is installed. For the correct part numbers, see the reference guide that a black print cartridge is low on ink. Blank pages print ●...
User's Guide - (Windows)
Page 70
... USB cables 62 T Terms and conventions in manual 2 test page, printing 43 Toolbox 46 transparency printing 24 troubleshooting document is misprinted 55 document prints slowly 61 error messages 58 paper jam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once 50 problems with borderless documents 55 two-sided printing 36 68 HP Deskjet...
... USB cables 62 T Terms and conventions in manual 2 test page, printing 43 Toolbox 46 transparency printing 24 troubleshooting document is misprinted 55 document prints slowly 61 error messages 58 paper jam 49 paper problems 50 photo has an unwanted border 57 photos do not print correctly 53 power light is flashing 60 print cartridge problems 51 print quality is poor 54 printer is not printing 48 printer is stalled 51 printer prints on multiple sheets at once 50 problems with borderless documents 55 two-sided printing 36 68 HP Deskjet...
