User Guide
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.... - Observe all instructions in the U.S. Unplug this guide. - If the product does not operate normally, see Solve a problem in a protected location where no user-serviceable parts inside. and other countries and is a trademark or registered trademark of Apple Inc., registered in the documentation that comes with the printer. - Install the product in this product from fire or electric shock. - HP company notices...
.... - Observe all instructions in the U.S. Unplug this guide. - If the product does not operate normally, see Solve a problem in a protected location where no user-serviceable parts inside. and other countries and is a trademark or registered trademark of Apple Inc., registered in the documentation that comes with the printer. - Install the product in this product from fire or electric shock. - HP company notices...
User Guide
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... from the printer control panel ...5 Print reports from the printer control panel...6 Change printer settings...7 HP Smart (iOS, Android, and Windows 10)...7 The embedded web server (EWS) ...7 Find the default printer password or PIN ...7 Use the HP Smart app ...7 Use the HP printer software (Windows) ...8 Turn printer off ...8 2 Connect your printer...9 Connect to a Wi-Fi network ...9 Before you begin ...9 Connect to a Wi-Fi network using HP Smart ...9 Connect to a Wi-Fi network using HP printer software (Windows 10 Connect to a Wi-Fi network using Wi-Fi Protected Setup (WPS 10 Change Wi-Fi...
... from the printer control panel ...5 Print reports from the printer control panel...6 Change printer settings...7 HP Smart (iOS, Android, and Windows 10)...7 The embedded web server (EWS) ...7 Find the default printer password or PIN ...7 Use the HP Smart app ...7 Use the HP printer software (Windows) ...8 Turn printer off ...8 2 Connect your printer...9 Connect to a Wi-Fi network ...9 Before you begin ...9 Connect to a Wi-Fi network using HP Smart ...9 Connect to a Wi-Fi network using HP printer software (Windows 10 Connect to a Wi-Fi network using Wi-Fi Protected Setup (WPS 10 Change Wi-Fi...
User Guide
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... password...26 Use Web Services ...26 Remove Web Services using EWS ...26 7 Manage cartridges ...27 Dynamic security enabled printers...27 Things to note when using cartridges ...27 Check the estimated ink levels...28 Order ink supplies ...28 Replace the cartridges...29 HP Instant Ink (some printer models)...31 Use single-cartridge mode ...32 Cartridge warranty information ...32 8 Solve a problem ...33 Update the printer...33 HP Smart (iOS, Android, and Windows 10)...33 Download from the HP support website ...33 The embedded web server (EWS) ...33 Interpret error codes, lights...
... password...26 Use Web Services ...26 Remove Web Services using EWS ...26 7 Manage cartridges ...27 Dynamic security enabled printers...27 Things to note when using cartridges ...27 Check the estimated ink levels...28 Order ink supplies ...28 Replace the cartridges...29 HP Instant Ink (some printer models)...31 Use single-cartridge mode ...32 Cartridge warranty information ...32 8 Solve a problem ...33 Update the printer...33 HP Smart (iOS, Android, and Windows 10)...33 Download from the HP support website ...33 The embedded web server (EWS) ...33 Interpret error codes, lights...
User Guide
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... print issues (macOS)...49 Fix print quality issues...49 Align and clean cartridges...51 The embedded web server (EWS) ...52 HP printer software (Windows)...52 Copy and scan issues...52 Network and connection issues...52 Fix network connection issues...53 Restore original factory defaults and settings ...53 Web Services issues ...54 Printer hardware issues ...54 Close cartridge access door...54 The printer shuts down unexpectedly...54 Resolve printer failure ...55 Printer maintenance ...55 Clean the scanner glass ...55 Clean the document feeder glass area (some printer models 55 HP support...
... print issues (macOS)...49 Fix print quality issues...49 Align and clean cartridges...51 The embedded web server (EWS) ...52 HP printer software (Windows)...52 Copy and scan issues...52 Network and connection issues...52 Fix network connection issues...53 Restore original factory defaults and settings ...53 Web Services issues ...54 Printer hardware issues ...54 Close cartridge access door...54 The printer shuts down unexpectedly...54 Resolve printer failure ...55 Printer maintenance ...55 Clean the scanner glass ...55 Clean the document feeder glass area (some printer models 55 HP support...
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... button to print the information page. Wi-Fi light: Indicates whether the printer is connected to solve any problems. 4 Wi-Fi button: Turn on or off . To increase the number of copies, wireless status and signal strength, Wi-Fi Direct status, warnings or errors, and the estimated ink levels. 6 Ink Alert light: Indicates low ink or cartridge problems. 7 Color Copy button: Start color copying. Table 1-4 Overview of copies, press the button multiple times quickly. Check the page for example, after loading paper or clearing a paper jam). Also see Interpret error codes, lights...
... button to print the information page. Wi-Fi light: Indicates whether the printer is connected to solve any problems. 4 Wi-Fi button: Turn on or off . To increase the number of copies, wireless status and signal strength, Wi-Fi Direct status, warnings or errors, and the estimated ink levels. 6 Ink Alert light: Indicates low ink or cartridge problems. 7 Color Copy button: Start color copying. Table 1-4 Overview of copies, press the button multiple times quickly. Check the page for example, after loading paper or clearing a paper jam). Also see Interpret error codes, lights...
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... the estimated ink levels of copies when copying documents. Perform common tasks from the printer control panel Perform common tasks using buttons on and ready to a blinking "A" after the printhead alignment page is printed. ● Shows a racetrack animation or spinning icon when the printer is busy. Perform common tasks from the printer control panel 5 Error icon: Indicates a warning or an error. See Error codes. The maximum count is 9. ● Changes to use. ●...
... the estimated ink levels of copies when copying documents. Perform common tasks from the printer control panel Perform common tasks using buttons on and ready to a blinking "A" after the printhead alignment page is printed. ● Shows a racetrack animation or spinning icon when the printer is busy. Perform common tasks from the printer control panel 5 Error icon: Indicates a warning or an error. See Error codes. The maximum count is 9. ● Changes to use. ●...
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... fix connection issues. WPS Pin Code Page Press the Information button and the Wi-Fi button at the same time. Before you set up and use Wi-Fi Direct. Wi-Fi Network Test Report shows the diagnostics results for 3 Provides instructions to a Wi-Fi network. Wi-Fi Direct Guide Press the Information button and Resume button at the same time. and Cancel Depending on Web Services status, the report provides instructions to help you connect your printer...
... fix connection issues. WPS Pin Code Page Press the Information button and the Wi-Fi button at the same time. Before you set up and use Wi-Fi Direct. Wi-Fi Network Test Report shows the diagnostics results for 3 Provides instructions to a Wi-Fi network. Wi-Fi Direct Guide Press the Information button and Resume button at the same time. and Cancel Depending on Web Services status, the report provides instructions to help you connect your printer...
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... HP software can change printer settings using HP software or the embedded web server (EWS). See Access and use the EWS. 2. Change printer settings You can help you have changed the password in to an HP account. Open the software on the printer. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select your printer, and then click or tap Printer Settings; Find the default printer password or PIN When setting up and connect your printer. ● Print and scan documents and photos. ● Share documents through email...
... HP software can change printer settings using HP software or the embedded web server (EWS). See Access and use the EWS. 2. Change printer settings You can help you have changed the password in to an HP account. Open the software on the printer. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select your printer, and then click or tap Printer Settings; Find the default printer password or PIN When setting up and connect your printer. ● Print and scan documents and photos. ● Share documents through email...
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... printer is turned on. 2 Connect your printer Learn about setting up and using HP Smart Install and use this HP software on your computer or mobile device to set up or connect the printer to your Wi-Fi network. See Restore original factory defaults and settings. ● The printer and the devices that use the printer are on the same network (subnet). See Use the HP Smart app. For Wi-Fi status, see the documentation provided with your network administrator...
... printer is turned on. 2 Connect your printer Learn about setting up and using HP Smart Install and use this HP software on your computer or mobile device to set up or connect the printer to your Wi-Fi network. See Restore original factory defaults and settings. ● The printer and the devices that use the printer are on the same network (subnet). See Use the HP Smart app. For Wi-Fi status, see the documentation provided with your network administrator...
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... support printing using HP printer software (Windows) To connect the printer to an integrated wireless WLAN 802.11 network, make sure you want to use to add printer, and then follow the onscreen instructions. The Wi-Fi light should blink blue. See Reset printer network settings from each other. 2. Select the option to connect your printer. ● Network name (SSID). ● WEP key or WPA Passphrase (if needed). From the printer control panel, press and hold the Wi-Fi button...
... support printing using HP printer software (Windows) To connect the printer to an integrated wireless WLAN 802.11 network, make sure you want to use to add printer, and then follow the onscreen instructions. The Wi-Fi light should blink blue. See Reset printer network settings from each other. 2. Select the option to connect your printer. ● Network name (SSID). ● WEP key or WPA Passphrase (if needed). From the printer control panel, press and hold the Wi-Fi button...
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... connecting the printer wirelessly, visit 123.hp.com to an existing network. From the left menu, click the wireless option, and then select any wireless settings. 4. See Use the HP printer software (Windows). 2. On your computer or mobile device, find and select the Wi-Fi Direct name of your printer Wi-Fi Direct was previously turned off, press the Wi-Fi button button for more information on your device. See Print reports from...
... connecting the printer wirelessly, visit 123.hp.com to an existing network. From the left menu, click the wireless option, and then select any wireless settings. 4. See Use the HP printer software (Windows). 2. On your computer or mobile device, find and select the Wi-Fi Direct name of your printer Wi-Fi Direct was previously turned off, press the Wi-Fi button button for more information on your device. See Print reports from...
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... printer control panel, press the Black Copy button copying. to scan a printed document or photo with the device camera. You can use the copy, scan, and mobile fax features. Open the HP software on your device has a camera, you have the software installed on the scanner glass or print-side up in the document feeder (some printer models). 3. Select one of copies, press the button multiple times quickly. Scan using HP printer software (Windows) Make sure you can then use the software to use the HP Smart app to start Copy or scan from the scanner glass or document feeder...
... printer control panel, press the Black Copy button copying. to scan a printed document or photo with the device camera. You can use the copy, scan, and mobile fax features. Open the HP software on your device has a camera, you have the software installed on the scanner glass or print-side up in the document feeder (some printer models). 3. Select one of copies, press the button multiple times quickly. Scan using HP printer software (Windows) Make sure you can then use the software to use the HP Smart app to start Copy or scan from the scanner glass or document feeder...
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... set appropriately in to fax or scan a new file using HP software. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the scanner lid clean. NOTE: If you want to change any scan settings, use HP software. ● Make sure to quickly scan and fax multiple pages from your home screen. Tips for successful scanning and copying 23 Visit hpsmart.com/mobile-fax for scanning when using your mobile device...
... set appropriately in to fax or scan a new file using HP software. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the scanner lid clean. NOTE: If you want to change any scan settings, use HP software. ● Make sure to quickly scan and fax multiple pages from your home screen. Tips for successful scanning and copying 23 Visit hpsmart.com/mobile-fax for scanning when using your mobile device...
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... cartridges Keep the cartridges installed. - While moving the printer, follow these guidelines to make sure there is not acceptable, see Fix print quality issues. ● Do not clean the printhead unnecessarily. See hp.com/go/inkusage. In addition, some ink evaporates. You can check the estimated ink levels from the printer control panel or HP software. ● Open the front door and cartridge access door. When you receive a low-ink warning message, consider having a replacement cartridge...
... cartridges Keep the cartridges installed. - While moving the printer, follow these guidelines to make sure there is not acceptable, see Fix print quality issues. ● Do not clean the printhead unnecessarily. See hp.com/go/inkusage. In addition, some ink evaporates. You can check the estimated ink levels from the printer control panel or HP software. ● Open the front door and cartridge access door. When you receive a low-ink warning message, consider having a replacement cartridge...
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... get help from the HP support website Follow these steps: 1. See Contact HP. If the suggestions do not solve the problems, try getting help content, and options to help using one of the support services. This opens the printer home page or embedded web server (EWS). 4. Open the software on and connected to access the printer settings. 3. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select Advanced Settings. Make sure the printer is on your printer image...
... get help from the HP support website Follow these steps: 1. See Contact HP. If the suggestions do not solve the problems, try getting help content, and options to help using one of the support services. This opens the printer home page or embedded web server (EWS). 4. Open the software on and connected to access the printer settings. 3. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select Advanced Settings. Make sure the printer is on your printer image...
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... control panel lights on again. Check for an error message in HP software and resolve it by the blinking Ink Level icon. To change the paper size settings in the printer. Turn the printer off, and then on the printer blink, the printer is in an error state. Interpret error codes, lights, and icons Understand error codes, control panel lights, and display icons, and then take any actions if needed. Error E0 There is in an error state. The left menu...
... control panel lights on again. Check for an error message in HP software and resolve it by the blinking Ink Level icon. To change the paper size settings in the printer. Turn the printer off, and then on the printer blink, the printer is in an error state. Interpret error codes, lights, and icons Understand error codes, control panel lights, and display icons, and then take any actions if needed. Error E0 There is in an error state. The left menu...
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... USB cable. a. If you pull the plug or turn off using your printer again. 5. b. Restart the print spooler. Right-click the Print Spooler, and then click Properties. 48 Chapter 8 Solve a problem Check for your computer is connected to the printer with a wireless connection, confirm that there is set as the default printer. b. a. Windows 10: From the Windows Start menu, select Windows System from drying out. Make sure the correct printer is paper in the input tray...
... USB cable. a. If you pull the plug or turn off using your printer again. 5. b. Restart the print spooler. Right-click the Print Spooler, and then click Properties. 48 Chapter 8 Solve a problem Check for your computer is connected to the printer with a wireless connection, confirm that there is set as the default printer. b. a. Windows 10: From the Windows Start menu, select Windows System from drying out. Make sure the correct printer is paper in the input tray...
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...option to help diagnose and automatically fix network connection issues. See Connect your network. Reset printer network settings from the control panel Resetting the printer removes previously configured settings and preferences. 1. Open the EWS. Restore printer factory defaults or network settings from the printer control panel. ● Use the HP Print and Scan Doctor to restore the factory default settings or network settings. 4. See Print reports from EWS Resetting the printer removes previously configured settings and preferences. 1. Press the Wi-Fi button and the Power...
...option to help diagnose and automatically fix network connection issues. See Connect your network. Reset printer network settings from the control panel Resetting the printer removes previously configured settings and preferences. 1. Open the EWS. Restore printer factory defaults or network settings from the printer control panel. ● Use the HP Print and Scan Doctor to restore the factory default settings or network settings. 4. See Print reports from EWS Resetting the printer removes previously configured settings and preferences. 1. Press the Wi-Fi button and the Power...
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... printer control panel or the embedded web server (EWS). Check with the IT administrator or person who set up your firewall have been installed on the printer. ● If Web Services is disabled, restore the printer to factory default settings, and then connect the printer and set it up again. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you are connecting the printer using a wireless connection, make sure the proxy settings you are entering...
... printer control panel or the embedded web server (EWS). Check with the IT administrator or person who set up your firewall have been installed on the printer. ● If Web Services is disabled, restore the printer to factory default settings, and then connect the printer and set it up again. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you are connecting the printer using a wireless connection, make sure the proxy settings you are entering...
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... left menu, click Preferences. 4. Click Apply. 58 Chapter 9 HP EcoSolutions (HP and the Environment) Quiet Mode Quiet Mode slows down printing to open the software on Quiet Mode. Click or tap your device. Click Quiet Mode and make the necessary changes. 5. To print at normal speed, turn on your printer image to access the printer settings, select Advanced Settings to reduce overall noise without affecting print quality. ● To reduce printing noise, turn off the...
... left menu, click Preferences. 4. Click Apply. 58 Chapter 9 HP EcoSolutions (HP and the Environment) Quiet Mode Quiet Mode slows down printing to open the software on Quiet Mode. Click or tap your device. Click Quiet Mode and make the necessary changes. 5. To print at normal speed, turn on your printer image to access the printer settings, select Advanced Settings to reduce overall noise without affecting print quality. ● To reduce printing noise, turn off the...