HP Designjet 9000s Printer Series - User Guide
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... to the message. There are as hardware or software failure Contact HP Support. ● Communication protocol errors Take appropriate measures according to the error code or message. ● Operator errors The operator can correct these errors. The error messages are four types of the following service error messages appears, turn the power switch off and then on the...
... to the message. There are as hardware or software failure Contact HP Support. ● Communication protocol errors Take appropriate measures according to the error code or message. ● Operator errors The operator can correct these errors. The error messages are four types of the following service error messages appears, turn the power switch off and then on the...
HP Designjet 9000s Printer Series - User Guide
Page 120
...HP Support. Solution: contact HP Support. The problem is... (troubleshooting topics) 110 Chapter 8 The problem is no ink. Make a note of the error code shown on the front panel. Replace an ink cartridge. Make a note of the error code displayed on the front panel. See How do I... Operator error messages The following errors... can be corrected by the operator. Make a note of the error code displayed on the front panel. Ink ...
...HP Support. Solution: contact HP Support. The problem is... (troubleshooting topics) 110 Chapter 8 The problem is no ink. Make a note of the error code shown on the front panel. Replace an ink cartridge. Make a note of the error code displayed on the front panel. See How do I... Operator error messages The following errors... can be corrected by the operator. Make a note of the error code displayed on the front panel. Ink ...
HP Designjet 9000s Printer Series - User Guide
Page 121
... ink cartridge is nearing its expiration date. The problem is... (troubleshooting topics) X: L (left ), R (right) YY: Y, M, C, K, Lm, Lc Problem: the ink cartridge is installed. ENWW An error message 111 See How do I ... Replace an ink cartridge. X: L (left ), R (right) YY: Y, M, C, K, Lm, Lc Problem: the ink cartridge has passed its expiration date. See How...
... ink cartridge is nearing its expiration date. The problem is... (troubleshooting topics) X: L (left ), R (right) YY: Y, M, C, K, Lm, Lc Problem: the ink cartridge is installed. ENWW An error message 111 See How do I ... Replace an ink cartridge. X: L (left ), R (right) YY: Y, M, C, K, Lm, Lc Problem: the ink cartridge has passed its expiration date. See How...
HP Designjet 9000s Printer Series - User Guide
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... you still have the following information available to help us at the back of the printer) ● If there is an error code on the label at : http://www.hp.com/go/designjet/ or call one of the Hewlett-Packard offices, please have difficulty, refer to your software application, first contact your software vendor...
... you still have the following information available to help us at the back of the printer) ● If there is an error code on the label at : http://www.hp.com/go/designjet/ or call one of the Hewlett-Packard offices, please have difficulty, refer to your software application, first contact your software vendor...
Service Manual
Page 8
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Head Adjustment 3-1 Maintenance Mode 4-1 Adjustments and Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 6 HP Designjet 9000s Series Printers Service Manual
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Head Adjustment 3-1 Maintenance Mode 4-1 Adjustments and Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 6 HP Designjet 9000s Series Printers Service Manual
Service Manual
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Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors ... on the Heater Panel 1-5 "Power Save Mode" Continuously Appears on the Heater Panel 1-6 Special Power On Procedure 1-6 Both NVRAM and Main PCA are Replaced Together 1-7 HP Designjet 9000s Series Printer Service Manual 1-1
Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors ... on the Heater Panel 1-5 "Power Save Mode" Continuously Appears on the Heater Panel 1-6 Special Power On Procedure 1-6 Both NVRAM and Main PCA are Replaced Together 1-7 HP Designjet 9000s Series Printer Service Manual 1-1
Service Manual
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... one recommended action at a time and check if the error code has disappeared. When reporting the error, have an error which you cannot resolve, then report the error to troubleshoot the Printer any further. Troubleshooting System Error Codes Chapter 2 - For information on the component/assembly that...the error disappears. Performing a Service Test on a Failed Assembly If possible, always perform a Service Test on the Service Tests and how to see Chapter 4 Maintenance Mode. 1-2 HP Designjet 9000s Series Printer Service Manual If the error disappears, there is no need to the HP ...
... one recommended action at a time and check if the error code has disappeared. When reporting the error, have an error which you cannot resolve, then report the error to troubleshoot the Printer any further. Troubleshooting System Error Codes Chapter 2 - For information on the component/assembly that...the error disappears. Performing a Service Test on a Failed Assembly If possible, always perform a Service Test on the Service Tests and how to see Chapter 4 Maintenance Mode. 1-2 HP Designjet 9000s Series Printer Service Manual If the error disappears, there is no need to the HP ...
Service Manual
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2 System Error Codes 21 Introduction 2-2 Self-Diagnostic Errors at Power On 2-3 System Error Codes 2-7 Heater Error Codes 2-15 System Error Codes 2-18 HP Designjet 9000s Series Printer Service Manual 2-1
2 System Error Codes 21 Introduction 2-2 Self-Diagnostic Errors at Power On 2-3 System Error Codes 2-7 Heater Error Codes 2-15 System Error Codes 2-18 HP Designjet 9000s Series Printer Service Manual 2-1
Service Manual
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... and then On again to troubleshoot the Printer any further. 2-2 HP Designjet 9000s Series Printer Service Manual System Error Codes System Error Codes Introduction The following information ready: Model and Serial Number of error codes and their respective descriptions and recommended corrective actions. When reporting the error, have an error code which you should try one recommended action at a time and...
... and then On again to troubleshoot the Printer any further. 2-2 HP Designjet 9000s Series Printer Service Manual System Error Codes System Error Codes Introduction The following information ready: Model and Serial Number of error codes and their respective descriptions and recommended corrective actions. When reporting the error, have an error code which you should try one recommended action at a time and...
Service Manual
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... will appear on the following table: Bit 0 1 2 3 4 5 6 7 8 9 10 11 13, 14, 15 Error Code (nnnn) 0001 0002 0004 0008 0010 0020 0040 0080 0100 0200 0400 0800 - HP Designjet 9000s Series Printer Service Manual 2-3 System Error Codes Self-Diagnostic Errors at Power On When the Printer is displayed on the Front Panel. If for some reason the BootUp...
... will appear on the following table: Bit 0 1 2 3 4 5 6 7 8 9 10 11 13, 14, 15 Error Code (nnnn) 0001 0002 0004 0008 0010 0020 0040 0080 0100 0200 0400 0800 - HP Designjet 9000s Series Printer Service Manual 2-3 System Error Codes Self-Diagnostic Errors at Power On When the Printer is displayed on the Front Panel. If for some reason the BootUp...
Service Manual
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...; If multiple errors have occurred that include the NVRAM error, try to Page 2-10. Replace NVRAM ⇒ Page 8-39. Replace Main PCA ⇒ Page 8-35. 2-4 HP Designjet 9000s Series Printer Service Manual Boot-Up Error: PIO (0008...) Problem Description: The read/write of a specific Parallel I/O (PIO) was tested and an error was detected. Boot-Up Error: Flash ROM (0004) Problem Description: The program area in the Flash ROM is sum-checked, and it could not be performed. If System Error Code...
...; If multiple errors have occurred that include the NVRAM error, try to Page 2-10. Replace NVRAM ⇒ Page 8-39. Replace Main PCA ⇒ Page 8-35. 2-4 HP Designjet 9000s Series Printer Service Manual Boot-Up Error: PIO (0008...) Problem Description: The read/write of a specific Parallel I/O (PIO) was tested and an error was detected. Boot-Up Error: Flash ROM (0004) Problem Description: The program area in the Flash ROM is sum-checked, and it could not be performed. If System Error Code...
Service Manual
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... Main PCA ⇒ Page 8-35. HP Designjet 9000s Series Printer Service Manual 2-5 Boot-Up Error: FPGA (Carriage PCA) (0040) Problem Description: The read/write of the FPGA-ATG (Band Memory) and FPGA-RSM (Mask Memory) registers on the Main PCA was diagnosed and an error was detected. System Error Codes Boot-Up Error: FPGA (Main PCA) (0020) Problem...
... Main PCA ⇒ Page 8-35. HP Designjet 9000s Series Printer Service Manual 2-5 Boot-Up Error: FPGA (Carriage PCA) (0040) Problem Description: The read/write of the FPGA-ATG (Band Memory) and FPGA-RSM (Mask Memory) registers on the Main PCA was diagnosed and an error was detected. System Error Codes Boot-Up Error: FPGA (Main PCA) (0020) Problem...
Service Manual
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...Try the following : - Boot-Up Error: Power Supply (+36V, +24V, +12V) (0800) Problem Description: The power supplies of a faulty Main PCA. Check the Interlock Switches to make sure they are supplied from the power source (refer to +37.00 V 2-6 HP Designjet 9000s Series Printer Service Manual If the ...Main PCA ⇒ Page 8-35. - Check whether the motors have been short-circuited by testing +24 V. If error continues, replace the Main PCA. System Error Codes Boot-Up Error: USB Register (0400) Problem Description: The read/write of the USB controller on the Main PCA) TP70 TP69 TP36 ...
...Try the following : - Boot-Up Error: Power Supply (+36V, +24V, +12V) (0800) Problem Description: The power supplies of a faulty Main PCA. Check the Interlock Switches to make sure they are supplied from the power source (refer to +37.00 V 2-6 HP Designjet 9000s Series Printer Service Manual If the ...Main PCA ⇒ Page 8-35. - Check whether the motors have been short-circuited by testing +24 V. If error continues, replace the Main PCA. System Error Codes Boot-Up Error: USB Register (0400) Problem Description: The read/write of the USB controller on the Main PCA) TP70 TP69 TP36 ...
Service Manual
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... a USB Cable. Replace the Main PCA ⇒ Page 8-35. System Error: System Error 1111: GA_ATG DMA Transfer Error Problem Description: There is checked during Boot-Up sequence and printing. HP Designjet 9000s Series Printer Service Manual 2-7 This error is checked during printing. Each System Error Code and it's appropriate corrective actions are being saved in the flash memory...
... a USB Cable. Replace the Main PCA ⇒ Page 8-35. System Error: System Error 1111: GA_ATG DMA Transfer Error Problem Description: There is checked during Boot-Up sequence and printing. HP Designjet 9000s Series Printer Service Manual 2-7 This error is checked during printing. Each System Error Code and it's appropriate corrective actions are being saved in the flash memory...
Service Manual
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...129. - Check whether the lever type switch is supplied to see if the Wiper turns. If the error continues, replace the Main PCA ⇒ Page 8-35. 2-8 HP Designjet 9000s Series Printer Service Manual Corrective Action: Check whether the Wiper turns once and the Wiper Sensor detects the ...replace the Wiping Station. - Make sure the Wiper Sensor Cable is connected correctly and is not damaged. - System Error Codes System Error: System Error 1150: Home Position Sensor Error Problem Description: The Carriage cannot be moved to see if the "1" is displayed. Make sure the ...
...129. - Check whether the lever type switch is supplied to see if the Wiper turns. If the error continues, replace the Main PCA ⇒ Page 8-35. 2-8 HP Designjet 9000s Series Printer Service Manual Corrective Action: Check whether the Wiper turns once and the Wiper Sensor detects the ...replace the Wiping Station. - Make sure the Wiper Sensor Cable is connected correctly and is not damaged. - System Error Codes System Error: System Error 1150: Home Position Sensor Error Problem Description: The Carriage cannot be moved to see if the "1" is displayed. Make sure the ...
Service Manual
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...Replace the Main PCA ⇒ Page 8-35. HP Designjet 9000s Series Printer Service Manual 2-9 Make sure that the Printer is in Maintenance Mode) and open Solenoids L and R. System Error: System Error 1180: Capping Motor Error Problem Description: Capping Motor over current. ...down operation so that the Capping Station does not experience any over current is increased. System Error Codes System Error: Problem Description: System Error 1170: Temperature Sensor Error The Temperature Sensor detects abnormal temperatures (-10oC or lower or 85oC or higher). Corrective Action:...
...Replace the Main PCA ⇒ Page 8-35. HP Designjet 9000s Series Printer Service Manual 2-9 Make sure that the Printer is in Maintenance Mode) and open Solenoids L and R. System Error: System Error 1180: Capping Motor Error Problem Description: Capping Motor over current. ...down operation so that the Capping Station does not experience any over current is increased. System Error Codes System Error: Problem Description: System Error 1170: Temperature Sensor Error The Temperature Sensor detects abnormal temperatures (-10oC or lower or 85oC or higher). Corrective Action:...
Service Manual
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... circuit is connected correctly. Replace the Carriage PCA ⇒ Page 8-91. If the error continues, replace the Main PCA ⇒ Page 8-35. 2-10 HP Designjet 9000s Series Printer Service Manual If not, then: - Replace Power Supply Unit ⇒ Page 8-43. .... Perform NVRAM Initialization (⇒ Page 4-47) and then perform Restore Calibs (⇒ Page 4-48). System Error Codes System Error: System Error 119x: Head Relay Variable Supply Error Problem Description: Output voltages of a short circuit off the Head Relay Board output line. Corrective Action: Try the...
... circuit is connected correctly. Replace the Carriage PCA ⇒ Page 8-91. If the error continues, replace the Main PCA ⇒ Page 8-35. 2-10 HP Designjet 9000s Series Printer Service Manual If not, then: - Replace Power Supply Unit ⇒ Page 8-43. .... Perform NVRAM Initialization (⇒ Page 4-47) and then perform Restore Calibs (⇒ Page 4-48). System Error Codes System Error: System Error 119x: Head Relay Variable Supply Error Problem Description: Output voltages of a short circuit off the Head Relay Board output line. Corrective Action: Try the...
Service Manual
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... the Printhead ⇒ Page 8-35. Replace the Carriage PCA ⇒ Page 8-91. System Error Codes System Error: Problem Description: System Error 11D0: Cooling Fan Error When the Printhead temperature reaches above 43oC, the Printer will appear if the temperature does not drop below 43oC...holding down the Cancel and Shift keys and pressing the ON button. - HP Designjet 9000s Series Printer Service Manual 2-11 System Error: Problem Description: System Error 120x: Printhead Drive IC Error The Piezo Drive IC on the Carriage PCA is performed before turning the Printer...
... the Printhead ⇒ Page 8-35. Replace the Carriage PCA ⇒ Page 8-91. System Error Codes System Error: Problem Description: System Error 11D0: Cooling Fan Error When the Printhead temperature reaches above 43oC, the Printer will appear if the temperature does not drop below 43oC...holding down the Cancel and Shift keys and pressing the ON button. - HP Designjet 9000s Series Printer Service Manual 2-11 System Error: Problem Description: System Error 120x: Printhead Drive IC Error The Piezo Drive IC on the Carriage PCA is performed before turning the Printer...
Service Manual
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... Sensor ⇒ Page 8-97. Replace the Carriage PCA ⇒ Page 8-91. System Error: System Error 123x: Sub-Tank Sensor Error (Full or Half) Problem Description: The Full and Half Sensors on the Sub-Tanks are functioning correctly. System...Error Codes System Error: Problem Description: System Error 121x: Printhead Temperature Error The Printhead temperature is functioning correctly. If the Line Sensor does not respond to respond, then replace the corresponding Sub-Tank Sensor ⇒ Page 8-106. Make sure that the cable are not damaged. 2-12 HP Designjet 9000s...
... Sensor ⇒ Page 8-97. Replace the Carriage PCA ⇒ Page 8-91. System Error: System Error 123x: Sub-Tank Sensor Error (Full or Half) Problem Description: The Full and Half Sensors on the Sub-Tanks are functioning correctly. System...Error Codes System Error: Problem Description: System Error 121x: Printhead Temperature Error The Printhead temperature is functioning correctly. If the Line Sensor does not respond to respond, then replace the corresponding Sub-Tank Sensor ⇒ Page 8-106. Make sure that the cable are not damaged. 2-12 HP Designjet 9000s...
Service Manual
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... checked, set the "X Pump Motor" option to "Normal" to drive the Ink Supply Motor. System Error: System Error 125x: Sub-Tank Supply Error Problem Description: The Sub-Tank Sensor does not switch to respond, then replace the corresponding Ink Supply Station...is not blocked by turning the power ON again when there is already full, it "Stop" immediately. System Error Codes Replace the Main PCA ⇒ Page 8-35. Manually move the gear and if the Sensor ...⇒ Page 8-101. Replace the Main PCA ⇒ Page 8-35. HP Designjet 9000s Series Printer Service Manual 2-13
... checked, set the "X Pump Motor" option to "Normal" to drive the Ink Supply Motor. System Error: System Error 125x: Sub-Tank Supply Error Problem Description: The Sub-Tank Sensor does not switch to respond, then replace the corresponding Ink Supply Station...is not blocked by turning the power ON again when there is already full, it "Stop" immediately. System Error Codes Replace the Main PCA ⇒ Page 8-35. Manually move the gear and if the Sensor ...⇒ Page 8-101. Replace the Main PCA ⇒ Page 8-35. HP Designjet 9000s Series Printer Service Manual 2-13