Getting Started
Page 17
..., the other option. You must be plugged into the monitor connector on the source selected as the primary VGA adapter. Getting Started www.hp.com 13 See "Solving Hardware Installation Problems" on page 20 for that it in Computer Setup. You can select which source will be ...system other than the factory-installed operating system, check to start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you are disabled and if the monitor is connected into an AC power source, there is always...
..., the other option. You must be plugged into the monitor connector on the source selected as the primary VGA adapter. Getting Started www.hp.com 13 See "Solving Hardware Installation Problems" on page 20 for that it in Computer Setup. You can select which source will be ...system other than the factory-installed operating system, check to start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you are disabled and if the monitor is connected into an AC power source, there is always...
Getting Started
Page 22
If the hard drive LED turns green, then: 1. Replace the system board. 18 www.hp.com Getting Started Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the ... to power on. Check that the voltage selector, located on the rear of the computer are not flashing. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on your region. 2. Proper voltage setting depends on . 3. Press and hold the power button for less than 4 seconds...
If the hard drive LED turns green, then: 1. Replace the system board. 18 www.hp.com Getting Started Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the ... to power on. Check that the voltage selector, located on the rear of the computer are not flashing. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on your region. 2. Proper voltage setting depends on . 3. Press and hold the power button for less than 4 seconds...
Getting Started - Business Desktops - Enhanced for Accessibility
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...into these ports, the monitor will restart if automatic start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you are disabled and if the monitor is connected into an AC power source, there is ...USB device) from the power source before turning it on. ■ If you have been installed. If it in again. Getting Started www.hp.com 13 During boot, the other option. For example, if you need a driver for instructions. ■ Be sure that it is...
...into these ports, the monitor will restart if automatic start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you are disabled and if the monitor is connected into an AC power source, there is ...USB device) from the power source before turning it on. ■ If you have been installed. If it in again. Getting Started www.hp.com 13 During boot, the other option. For example, if you need a driver for instructions. ■ Be sure that it is...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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... (Section 6.10). 5. Disconnect all PCI expansion boards (Section 6.10). 4. To install the system board with its tray, press down on the board to free it from the back of the computer 2 to ensure its latching 1 and then, push the board into its locked position 2. 6-30 361288-003 Service Reference Guide, dc7100 Prepare the computer for reinstallation...
... (Section 6.10). 5. Disconnect all PCI expansion boards (Section 6.10). 4. To install the system board with its tray, press down on the board to free it from the back of the computer 2 to ensure its latching 1 and then, push the board into its locked position 2. 6-30 361288-003 Service Reference Guide, dc7100 Prepare the computer for reinstallation...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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Remove all PCI and PCI Express expansion boards (Section 7.9, "Vertically Oriented Expansion Card"). 4. Remove the fan shroud from the system board. 6. Remove the security clip. 7-46 361288-003 Service Reference Guide, dc7100 Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Slide the drive tray forward and disconnect the drive and power cables from the chassis (Section 7.11, "Drives"). 5. Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.19 System Board 1. Remove the computer cover (Section 7.5, "Computer Cover"). 3.
Remove all PCI and PCI Express expansion boards (Section 7.9, "Vertically Oriented Expansion Card"). 4. Remove the fan shroud from the system board. 6. Remove the security clip. 7-46 361288-003 Service Reference Guide, dc7100 Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Slide the drive tray forward and disconnect the drive and power cables from the chassis (Section 7.11, "Drives"). 5. Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.19 System Board 1. Remove the computer cover (Section 7.5, "Computer Cover"). 3.
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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... on the green latch located on the front of the chassis next to gain working room. 6. Disconnect all PCI and PCI Express expansion boards (Section 7.9, "Vertically Oriented Expansion Card"). 4. Service Reference Guide, dc7100 361288-003 7-51 This disengages the drive cage. 5. Small Form Factor (SFF) Chassis 7.21 Backwall 1. Remove the computer cover... and Replacement Procedures- The drive cage is not necessary to the heatsink. Remove all data and power cables from the system board except the cable to remove any drives from the chassis (Section 7.18, "Power Supply"). 7.
... on the green latch located on the front of the chassis next to gain working room. 6. Disconnect all PCI and PCI Express expansion boards (Section 7.9, "Vertically Oriented Expansion Card"). 4. Service Reference Guide, dc7100 361288-003 7-51 This disengages the drive cage. 5. Small Form Factor (SFF) Chassis 7.21 Backwall 1. Remove the computer cover... and Replacement Procedures- The drive cage is not necessary to the heatsink. Remove all data and power cables from the system board except the cable to remove any drives from the chassis (Section 7.18, "Power Supply"). 7.
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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... was recently added, remove it and see if the problem remains. Replace the system board. In Computer Setup, disable the NIC PXE Option ROM Download to be a problem with the expansion card. Run Computer Setup (F10 Setup) and check configuration of the codes listed. If the... computers use all of Onboard Devices. Service Reference Guide, dc7100 361288-003 C-1 Recommended Action Verify the correct ROM. Clear CMOS. POST Error Messages Screen Message Probable Cause 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 110-Out of Memory setting in F10...
... was recently added, remove it and see if the problem remains. Replace the system board. In Computer Setup, disable the NIC PXE Option ROM Download to be a problem with the expansion card. Run Computer Setup (F10 Setup) and check configuration of the codes listed. If the... computers use all of Onboard Devices. Service Reference Guide, dc7100 361288-003 C-1 Recommended Action Verify the correct ROM. Clear CMOS. POST Error Messages Screen Message Probable Cause 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 110-Out of Memory setting in F10...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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... correctly. ■ Check all cables for loose or incorrect connections. ■ Reconfigure the computer after installing a non-Plug and Play expansion board or other monitor connectors are disabled and if the monitor is connected into the monitor connector on the source selected as a diskette drive.... (featured on some models) connected between the NIC and the riser/system board? You can select which source will be plugged into these ports, the monitor will not function. Service Reference Guide, dc7100 361288-003 D-1 During boot, the other option, such as the primary VGA...
... correctly. ■ Check all cables for loose or incorrect connections. ■ Reconfigure the computer after installing a non-Plug and Play expansion board or other monitor connectors are disabled and if the monitor is connected into the monitor connector on the source selected as a diskette drive.... (featured on some models) connected between the NIC and the riser/system board? You can select which source will be plugged into these ports, the monitor will not function. Service Reference Guide, dc7100 361288-003 D-1 During boot, the other option, such as the primary VGA...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
Page 264
... driver does not detect network controller. There is a problem with an expansion board. Solution Use the Network control application to the incorrect connector. Check cabling and network equipment for the board. Use the Network control application to the correct connector. Ensure that the... Under the Computer Setup Advanced menu, change the resource settings for proper connection. D-22 361288-003 Service Reference Guide, dc7100 Network driver is defective. Ensure that the cable and device at the other end are securely connected. Solving Network Problems Problem...
... driver does not detect network controller. There is a problem with an expansion board. Solution Use the Network control application to the incorrect connector. Check cabling and network equipment for the board. Use the Network control application to the correct connector. Ensure that the... Under the Computer Setup Advanced menu, change the resource settings for proper connection. D-22 361288-003 Service Reference Guide, dc7100 Network driver is defective. Ensure that the cable and device at the other end are securely connected. Solving Network Problems Problem...
HP Compaq Business Desktop dc7100 Series Service Reference Guide, 3rd Edition
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...Panel and configure the network controller. Install a working, industry-standard NIC, or change the resource settings for the board. Service Reference Guide, dc7100 361288-003 D-23 Network controller interrupt is present, and that both ends of the network controller. 2. The network ... cable are loaded and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network drivers are corrupted. The expansion board installed is not configured for your NIC. Solving Network Problems (Continued) Problem Cause Diagnostics passes, ...
...Panel and configure the network controller. Install a working, industry-standard NIC, or change the resource settings for the board. Service Reference Guide, dc7100 361288-003 D-23 Network controller interrupt is present, and that both ends of the network controller. 2. The network ... cable are loaded and that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network drivers are corrupted. The expansion board installed is not configured for your NIC. Solving Network Problems (Continued) Problem Cause Diagnostics passes, ...
HP Compaq dx6100 and dc7100 Series Personal Computer Service Reference Card (1st Edition)
Page 2
.... 4. Common POST Error Messages Screen Message Beeps Probable Cause 101-Option ROM Error 1L, 1S 1. Expansion card. 3. Clear CMOS memory, reboot. 4. Replace system board. 1. NOTES: L = long, S = short Setup Utilities or Diagnostics for proper seating, proper type, and HP compatibility. 3. Refer to the Hardware Reference Guide on (normal operation) Blinks green @ 0.5 Hz None S1...
.... 4. Common POST Error Messages Screen Message Beeps Probable Cause 101-Option ROM Error 1L, 1S 1. Expansion card. 3. Clear CMOS memory, reboot. 4. Replace system board. 1. NOTES: L = long, S = short Setup Utilities or Diagnostics for proper seating, proper type, and HP compatibility. 3. Refer to the Hardware Reference Guide on (normal operation) Blinks green @ 0.5 Hz None S1...
HP Compaq dx6100 and dc7100 Series Personal Computers Service Reference Card, 2nd Edition
Page 2
...Run Computer Setup (F10 Setup). Apply firmware patch if applicable. (see if the problem remains. To delete a password using HP-only memory. Setup Utilities. [1] Power-On Password Prevents use of Memory setting in unwarranted drive replacement. Drive Protection System (...drives supporting password protection. Common POST Error Messages Screen Message Probable Cause Recommended Action 101-Option ROM Error System ROM or expansion board option ROM checksum. RAM failure ory Error Run Computer Setup (F10 Setup) or Windows utilities. Remove and replace memory ...
...Run Computer Setup (F10 Setup). Apply firmware patch if applicable. (see if the problem remains. To delete a password using HP-only memory. Setup Utilities. [1] Power-On Password Prevents use of Memory setting in unwarranted drive replacement. Drive Protection System (...drives supporting password protection. Common POST Error Messages Screen Message Probable Cause Recommended Action 101-Option ROM Error System ROM or expansion board option ROM checksum. RAM failure ory Error Run Computer Setup (F10 Setup) or Windows utilities. Remove and replace memory ...
Troubleshooting Guide
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... the monitor if the monitor is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide Troubleshooting Without Diagnostics Helpful Hints If you diagnose the problem. If the system will restart if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option.
... the monitor if the monitor is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide Troubleshooting Without Diagnostics Helpful Hints If you diagnose the problem. If the system will restart if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option.
Troubleshooting Guide
Page 50
There is a problem with an expansion board. Network controller interrupt is securely attached to the correct device. Under the Computer Setup Advanced menu, change the resource settings for proper connection. The... connector. Network controller is not properly loaded. Network driver is disabled. Diagnostics reports a failure. Solution Check cabling and network equipment for the board. 2-34 www.hp.com Troubleshooting Guide Enable the network controller in the operating system via Device Manager. Reinstall network drivers. Ensure that the cable is securely attached...
There is a problem with an expansion board. Network controller interrupt is securely attached to the correct device. Under the Computer Setup Advanced menu, change the resource settings for proper connection. The... connector. Network controller is not properly loaded. Network driver is disabled. Diagnostics reports a failure. Solution Check cabling and network equipment for the board. 2-34 www.hp.com Troubleshooting Guide Enable the network controller in the operating system via Device Manager. Reinstall network drivers. Ensure that the cable is securely attached...
Troubleshooting Guide
Page 51
...Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics reports a failure. (continued) The network controller is shared with an expansion board. Network drivers are corrupted. Network controller interrupt is defective. The cable is a network card (NIC) and conflicts with the... drivers. Select the Network icon in the Control Panel and configure the network controller. Troubleshooting Guide www.hp.com 2-35 The expansion board installed is not securely connected. Reinstall the network drivers, using the Restore Plus! Diagnostics passes, but the...
...Without Diagnostics Solving Network Problems (Continued) Problem Cause Diagnostics reports a failure. (continued) The network controller is shared with an expansion board. Network drivers are corrupted. Network controller interrupt is defective. The cable is a network card (NIC) and conflicts with the... drivers. Select the Network icon in the Control Panel and configure the network controller. Troubleshooting Guide www.hp.com 2-35 The expansion board installed is not securely connected. Reinstall the network drivers, using the Restore Plus! Diagnostics passes, but the...
Troubleshooting Guide
Page 64
... CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 2. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 2. A-2 www.hp.com Troubleshooting Guide Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 5. Remove expansion boards. 3. Recommended Action 1. Verify the correct ROM. 2. If the message disappears, there may be a problem with them. Replace the system...
... CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 2. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 2. A-2 www.hp.com Troubleshooting Guide Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 5. Remove expansion boards. 3. Recommended Action 1. Verify the correct ROM. 2. If the message disappears, there may be a problem with them. Replace the system...
Troubleshooting Guide
Page 19
... any key on power loss is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide The computer will restart if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. If it does not restart, press the power button to Appendix...
... any key on power loss is set to the appropriate voltage for instructions. 2-4 www.hp.com Troubleshooting Guide The computer will restart if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. If it does not restart, press the power button to Appendix...
Troubleshooting Guide
Page 51
...the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. 2-36 www.hp.com Troubleshooting Guide See the Network & Internet Communications Guide on the Documentation CD. Under the Computer Setup Advanced menu, ...that the cable is shared with the cable or a device at the other end of the cable is a problem with an expansion board. Solution Check cabling and network equipment for proper connection. Reinstall network drivers. Disable auto-sensing capabilities and force the system into the...
...the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. 2-36 www.hp.com Troubleshooting Guide See the Network & Internet Communications Guide on the Documentation CD. Under the Computer Setup Advanced menu, ...that the cable is shared with the cable or a device at the other end of the cable is a problem with an expansion board. Solution Check cabling and network equipment for proper connection. Reinstall network drivers. Disable auto-sensing capabilities and force the system into the...
Troubleshooting Guide
Page 52
... menu, change the resource settings for a new expansion board were installed. CD. Network controller stops working when an expansion board was added to the computer. The network controller is not configured for the board. Verify that the driver parameters match the configuration ... settings for this computer. Troubleshooting Guide www.hp.com 2-37 Network drivers are corrupted. Network controller interrupt is a network card (NIC) and conflicts with an expansion board. The network controller requires drivers. The expansion board installed is shared with the embedded NIC. ...
... menu, change the resource settings for a new expansion board were installed. CD. Network controller stops working when an expansion board was added to the computer. The network controller is not configured for the board. Verify that the driver parameters match the configuration ... settings for this computer. Troubleshooting Guide www.hp.com 2-37 Network drivers are corrupted. Network controller interrupt is a network card (NIC) and conflicts with an expansion board. The network controller requires drivers. The expansion board installed is shared with the embedded NIC. ...
Troubleshooting Guide
Page 64
... and Text Messages Code/Message Probable Cause 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 103-System Board Failure DMA or timers. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS....Appendix B, "Password Security and Resetting CMOS.") 5. Replace the system board. 1. A-2 www.hp.com Troubleshooting Guide The section also includes some text messages that have numeric codes associated with the expansion card. 6. Remove expansion boards. 3. Flash the ROM if needed. 3. POST Error Messages POST ...
... and Text Messages Code/Message Probable Cause 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 103-System Board Failure DMA or timers. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS....Appendix B, "Password Security and Resetting CMOS.") 5. Replace the system board. 1. A-2 www.hp.com Troubleshooting Guide The section also includes some text messages that have numeric codes associated with the expansion card. 6. Remove expansion boards. 3. Flash the ROM if needed. 3. POST Error Messages POST ...
