HP Client Manager 6.1
Page 3
... a set of client-side events, such as a chassis intrusion, disk drive error, battery status, thermal changes, and "walking assets" such as new or missing PCs, memory, battery, disk drives, CPUs, and monitors. With HPCM, the user can perform the following types of operations on the HPCM Server. BIOS Flash: HPCM can be used to see where installation failed. It also allows you to view reports for computers not receiving updates or to upgrade...
... a set of client-side events, such as a chassis intrusion, disk drive error, battery status, thermal changes, and "walking assets" such as new or missing PCs, memory, battery, disk drives, CPUs, and monitors. With HPCM, the user can perform the following types of operations on the HPCM Server. BIOS Flash: HPCM can be used to see where installation failed. It also allows you to view reports for computers not receiving updates or to upgrade...
HP Disk Sanitizer, External Edition
Page 5
... detected as hard drive 0x80. If this utility in the future, the CPU will automatically detect which drive to proceed is not erased. Use caution when choosing which disk is being booted from the PC before running HP Disk Sanitizer, External Edition. The best way to delete. In all internal and external (USB) drives will be erased, each will ever be detected as drive 0x80. This RAID metadata...
... detected as hard drive 0x80. If this utility in the future, the CPU will automatically detect which drive to proceed is not erased. Use caution when choosing which disk is being booted from the PC before running HP Disk Sanitizer, External Edition. The best way to delete. In all internal and external (USB) drives will be erased, each will ever be detected as drive 0x80. This RAID metadata...
Installing Microsoft Windows Vista on Selected HP Products
Page 3
.... Update Drivers and Utilities 3. Install or Upgrade Check and Upgrade BIOS 1. Cross check the revision described in the previous step with support for Current BIOS using the current operating system. 2. Download the newer version and follow the instructions to install the new System ROM BIOS. 3 Check and Upgrade BIOS 2. Backup All User Data 4. Check for Upgrade More information on Hard Drive (40 GB hard drive recommended) ƒ DVD-ROM drive (internal or external) ƒ Audio output capability ƒ Internet access capability Recommended Install Order 1. Install Guide...
.... Update Drivers and Utilities 3. Install or Upgrade Check and Upgrade BIOS 1. Cross check the revision described in the previous step with support for Current BIOS using the current operating system. 2. Download the newer version and follow the instructions to install the new System ROM BIOS. 3 Check and Upgrade BIOS 2. Backup All User Data 4. Check for Upgrade More information on Hard Drive (40 GB hard drive recommended) ƒ DVD-ROM drive (internal or external) ƒ Audio output capability ƒ Internet access capability Recommended Install Order 1. Install Guide...
Installing Microsoft Windows Vista on Selected HP Products
Page 7
... driver software" 7. Select "Device Manager" from the default settings. Right click the "Standard 101/102-key or Microsoft Natural PS/2 Keyboard" keyboard and select "Update Driver Software" 6. Systems Affected: All Systems, if the Screen Saver has been changed from the task menu on the left side of device drivers on the + sign 5. Resolution: 1. Uncheck the box for the "Model" scroll box (i.e. Select the appropriate entry for "Show compatible hardware...
... driver software" 7. Select "Device Manager" from the default settings. Right click the "Standard 101/102-key or Microsoft Natural PS/2 Keyboard" keyboard and select "Update Driver Software" 6. Systems Affected: All Systems, if the Screen Saver has been changed from the task menu on the left side of device drivers on the + sign 5. Resolution: 1. Uncheck the box for the "Model" scroll box (i.e. Select the appropriate entry for "Show compatible hardware...
Troubleshooting Guide
Page 46
... new external device are loose or power cables are not bent down . Cable(s) of changes to the configuration, you did not accept them. A plug and play device, Windows XP automatically recognize the device and configure the computer. Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with the computer system. Use Windows XP Device Manager to resolve the resource conflict. 2-30 www.hp.com Troubleshooting Guide If you install a plug and play board may need...
... new external device are loose or power cables are not bent down . Cable(s) of changes to the configuration, you did not accept them. A plug and play device, Windows XP automatically recognize the device and configure the computer. Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with the computer system. Use Windows XP Device Manager to resolve the resource conflict. 2-30 www.hp.com Troubleshooting Guide If you install a plug and play board may need...
Troubleshooting Guide
Page 69
.... 1. Reseat chassis, rear chassis, or front chassis fan. 2. Replace the system board. 605-Diskette Drive Type Error Mismatch in Advanced > Onboard Devices. 660-Display cache is detected unreliable Integrated graphics controller display cache is an issue. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 610-External Storage Device Failure External tape drive not connected. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 4. Troubleshooting Guide www.hp.com A-7 Replace diskette drive. 5. Run Computer Setup. 2. Reseat fan cable. 3.
.... 1. Reseat chassis, rear chassis, or front chassis fan. 2. Replace the system board. 605-Diskette Drive Type Error Mismatch in Advanced > Onboard Devices. 660-Display cache is detected unreliable Integrated graphics controller display cache is an issue. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 610-External Storage Device Failure External tape drive not connected. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 4. Troubleshooting Guide www.hp.com A-7 Replace diskette drive. 5. Run Computer Setup. 2. Reseat fan cable. 3.
Troubleshooting Guide
Page 84
... computer cover or access panel. Ä CAUTION: Pushing the CMOS button will reset CMOS values to back up the CMOS settings. 4. It is easily done through Computer Setup. See the Computer Setup (F10) Utility Guide on the Documentation CD for that particular system. 5. Replace the computer cover or access panel. Locate, press, and hold the CMOS button in case they are needed later. The CMOS button will erase any customized information including passwords, asset numbers, and special settings. B-4 www.hp.com Troubleshooting Guide Password Security and Resetting CMOS...
... computer cover or access panel. Ä CAUTION: Pushing the CMOS button will reset CMOS values to back up the CMOS settings. 4. It is easily done through Computer Setup. See the Computer Setup (F10) Utility Guide on the Documentation CD for that particular system. 5. Replace the computer cover or access panel. Locate, press, and hold the CMOS button in case they are needed later. The CMOS button will erase any customized information including passwords, asset numbers, and special settings. B-4 www.hp.com Troubleshooting Guide Password Security and Resetting CMOS...
Troubleshooting Guide
Page 93
... time display 2-6 Diagnostics for Windows detecting 1-2 installing 1-3 menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 Index diskette problems 2-12 Drive Key problems 2-41 Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-14 Full Boot A-1 G general problems 2-6 H hard drive problems 2-15 hardware installation problems 2-30 helpful hints 2-4 I Internet access problems 2-41 J jumper settings 2-16 K keyboard error code A-5 solving problems 2-28 testing 2-4 L LEDs blinking power A-14 blinking PS/2 keyboard A-14 Troubleshooting Guide www.hp.com...
... time display 2-6 Diagnostics for Windows detecting 1-2 installing 1-3 menu bar 1-5 overview 1-1 running tests 1-6 tool bar 1-5 Index diskette problems 2-12 Drive Key problems 2-41 Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-14 Full Boot A-1 G general problems 2-6 H hard drive problems 2-15 hardware installation problems 2-30 helpful hints 2-4 I Internet access problems 2-41 J jumper settings 2-16 K keyboard error code A-5 solving problems 2-28 testing 2-4 L LEDs blinking power A-14 blinking PS/2 keyboard A-14 Troubleshooting Guide www.hp.com...
Finding Information (English)
Page 1
... default settings when new hardware is also provided should you have problems during initial startup. These documents can also be found at www.hp.com/support. Provides helpful hints and solutions for troubleshooting this series of computers as well as scenarios for upgrading this series of the documents included with your computer and peripheral devices. Finding Information Guide Quick Setup Getting Started Hardware Reference Guide Computer Setup (F10) Utility Guide Desktop Management Guide HP ProtectTools Embedded Security Guide Network & Internet Communications Guide Troubleshooting...
... default settings when new hardware is also provided should you have problems during initial startup. These documents can also be found at www.hp.com/support. Provides helpful hints and solutions for troubleshooting this series of computers as well as scenarios for upgrading this series of the documents included with your computer and peripheral devices. Finding Information Guide Quick Setup Getting Started Hardware Reference Guide Computer Setup (F10) Utility Guide Desktop Management Guide HP ProtectTools Embedded Security Guide Network & Internet Communications Guide Troubleshooting...
HP Compaq Business Desktop dc5100 Series Personal Computers, Service Reference Card, 1st Edition
Page 1
...- Enable/disable processor voltage and frequency reduction during bootblock recovery. Thermal - Enable/disable POST messages; Enable/disable I /O requests. Lists currently installed PCI devices and IRQ settings. unique sleep state blink patterns; Allows selection of VGA controller (if multiple PCI video controllers are trademarks or registered trademarks of Unix. NOTE: No USB device of legacy device resource settings or ROM flash upgrade by BIOS to access disks partitioned and formatted on the screen. Order an upgraded ROMPaq diskette from the Boot Block recovery mode...
...- Enable/disable processor voltage and frequency reduction during bootblock recovery. Thermal - Enable/disable POST messages; Enable/disable I /O requests. Lists currently installed PCI devices and IRQ settings. unique sleep state blink patterns; Allows selection of VGA controller (if multiple PCI video controllers are trademarks or registered trademarks of Unix. NOTE: No USB device of legacy device resource settings or ROM flash upgrade by BIOS to access disks partitioned and formatted on the screen. Order an upgraded ROMPaq diskette from the Boot Block recovery mode...
HP Compaq Business Desktop dc5100 Series Personal Computers, Service Reference Card, 1st Edition
Page 2
... or drive problem Off On Off Password prompt Blinking [1] Blinking [1] Blinking [1] Invalid ROM and/or flash failed Blinking [1] Blinking [2] Blinking [2] Keyboard locked in network mode On [3] On [3] On [3] Successful ROM flash NOTES: [1] All LEDs will blink in place of computer until password is resolved,. System ROM checksum error. 2. Clear CMOS memory, reboot. 4. Run Setup (F10). 2. Remove DIMMs singularly and reboot to a fixed object. Check keyboard connection or keys. If you are repeated after cover or panel removal. Press Enter. The new password will...
... or drive problem Off On Off Password prompt Blinking [1] Blinking [1] Blinking [1] Invalid ROM and/or flash failed Blinking [1] Blinking [2] Blinking [2] Keyboard locked in network mode On [3] On [3] On [3] Successful ROM flash NOTES: [1] All LEDs will blink in place of computer until password is resolved,. System ROM checksum error. 2. Clear CMOS memory, reboot. 4. Run Setup (F10). 2. Remove DIMMs singularly and reboot to a fixed object. Check keyboard connection or keys. If you are repeated after cover or panel removal. Press Enter. The new password will...
HP Compaq dc5100 Business PC Series Illustrated Parts Map, Microtower, 2nd Edition
Page 2
... Boot Record Restore Master Boot Record Hardware Power Management Advanced Power-On Options BIOS Power On Onboard Devices PCI Devices Bus Options Ignore Changes and Exit Save Changes and Exit Device Security Network Service Boot System IDs Thermal Device Options PCI VGA Configuration Prepare the computer for 5 seconds. 4. To re-enable the password features, repeat steps 1-3, then replace the jumper on the board should be disconnected from the power source before pushing the Clear CMOS Button (NOTE: All LEDs on pins 1 and 2. 8. Disabling or Clearing the Power-On and Setup Passwords...
... Boot Record Restore Master Boot Record Hardware Power Management Advanced Power-On Options BIOS Power On Onboard Devices PCI Devices Bus Options Ignore Changes and Exit Save Changes and Exit Device Security Network Service Boot System IDs Thermal Device Options PCI VGA Configuration Prepare the computer for 5 seconds. 4. To re-enable the password features, repeat steps 1-3, then replace the jumper on the board should be disconnected from the power source before pushing the Clear CMOS Button (NOTE: All LEDs on pins 1 and 2. 8. Disabling or Clearing the Power-On and Setup Passwords...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 8
...a hard disk, a floppy disk, CD, USB flash media device, tape drive, or to any other removable or nonremovable media. 1.3.2 Restoring from an old computer to be converted) and press Enter. 1.5 HP Software The Microsoft Windows XP Professional operating system is turned on selected models: ■ Computer Setup Utilities ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ Power Management with energy saver features ■ Security Management tools 1-2 376220-001 Service Reference Guide, dc5100 Click Start...
...a hard disk, a floppy disk, CD, USB flash media device, tape drive, or to any other removable or nonremovable media. 1.3.2 Restoring from an old computer to be converted) and press Enter. 1.5 HP Software The Microsoft Windows XP Professional operating system is turned on selected models: ■ Computer Setup Utilities ■ HP Support Software including device drivers ■ Configuration Record ■ Online Safety & Comfort Guide ■ Power Management with energy saver features ■ Security Management tools 1-2 376220-001 Service Reference Guide, dc5100 Click Start...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 17
... Options (continued) Secondary SATA Controller Allows you to set and enable power-on password. Shortcut to the system. After POST is completed, a list of performing the DPS self-tests is required for warm boot (CTRL+ALT+DEL). See the Troubleshooting Guide on the hardware configuration. Service Reference Guide, dc5100 376220-001 2-7 Boot Order Allows you to: • Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card...
... Options (continued) Secondary SATA Controller Allows you to set and enable power-on password. Shortcut to the system. After POST is completed, a list of performing the DPS self-tests is required for warm boot (CTRL+ALT+DEL). See the Troubleshooting Guide on the hardware configuration. Service Reference Guide, dc5100 376220-001 2-7 Boot Order Allows you to: • Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 40
...Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Insert the USB flash media device into one named above, make sure the default boot order in the system that have : ■ One of the computer's USB ports and remove all computers can be booted from a USB flash media device. Open the computer and remove the PCI cards. 3. Return to "Copying to Multiple Computers" on the computer. 3-10 376220-001 Service Reference Guide, dc5100 Close the computer cover. 4. Plug in the Computer Setup (F10) Utility. Desktop...
...Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Insert the USB flash media device into one named above, make sure the default boot order in the system that have : ■ One of the computer's USB ports and remove all computers can be booted from a USB flash media device. Open the computer and remove the PCI cards. 3. Return to "Copying to Multiple Computers" on the computer. 3-10 376220-001 Service Reference Guide, dc5100 Close the computer cover. 4. Plug in the Computer Setup (F10) Utility. Desktop...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 185
... contrast controls if the monitor is operating correctly. ■ Check all switches set correctly? ■ Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board? During boot, the other option, such as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all printer drivers been installed for each application? ■ Remove all bootable media (diskette, CD, or USB device...
... contrast controls if the monitor is operating correctly. ■ Check all switches set correctly? ■ Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board? During boot, the other option, such as a diskette drive. ■ Are all of the necessary device drivers installed? ■ Have all printer drivers been installed for each application? ■ Remove all bootable media (diskette, CD, or USB device...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 186
... mode. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to pause periodically. Use the Smart Cover FailSafe Key in case of the power switch is not functional. 1. Ensure airflow to create more memory. Transfer data from outlet. D-2 376220-001 Service Reference Guide, dc5100 Otherwise, the computer will shut down the power button for at least four seconds until the computer turns off when the power button is in Computer Setup. Replace the RTC battery. Cannot remove computer cover or access panel...
... mode. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to pause periodically. Use the Smart Cover FailSafe Key in case of the power switch is not functional. 1. Ensure airflow to create more memory. Transfer data from outlet. D-2 376220-001 Service Reference Guide, dc5100 Otherwise, the computer will shut down the power button for at least four seconds until the computer turns off when the power button is in Computer Setup. Replace the RTC battery. Cannot remove computer cover or access panel...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 206
... connected. Ensure that the device is network activity. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Under the Computer Setup Advanced menu, change the resource settings for the board. Wake-on or it never flashes. ✎ The network status light should flash when there is working properly. Diagnostics reports a failure. Solving Network Problems Problem Cause Wake-on -LAN. Ensure that both ends of debugging the network cabling. Solving Network Problems...
... connected. Ensure that the device is network activity. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Under the Computer Setup Advanced menu, change the resource settings for the board. Wake-on or it never flashes. ✎ The network status light should flash when there is working properly. Diagnostics reports a failure. Solving Network Problems Problem Cause Wake-on -LAN. Ensure that both ends of debugging the network cabling. Solving Network Problems...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 210
... determine the type of media being played. Run Computer Setup and change boot sequence in Security > Password Options. Use DVD software to removable media and verify boot order settings. Slowly pull the tray out from CD-ROM or DVD drive. Media installed upside down . Install correct device driver. Install decoder software. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. 2. If the disc still does not start . Run Computer Setup and disable Network Server Mode in Storage > Boot Order. 1. See...
... determine the type of media being played. Run Computer Setup and change boot sequence in Security > Password Options. Use DVD software to removable media and verify boot order settings. Slowly pull the tray out from CD-ROM or DVD drive. Media installed upside down . Install correct device driver. Install decoder software. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. 2. If the disc still does not start . Run Computer Setup and disable Network Server Mode in Storage > Boot Order. 1. See...
HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Edition
Page 212
... not working. 1. The cable from the device to the Internet at a later time or contact your ISP. Replace the device. 2. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to reboot the computer. You should see a "power" LED light on .) Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is not set up properly. Cable/DSL service is not configured properly. D-28 376220-001 Service Reference Guide, dc5100...
... not working. 1. The cable from the device to the Internet at a later time or contact your ISP. Replace the device. 2. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to reboot the computer. You should see a "power" LED light on .) Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is not set up properly. Cable/DSL service is not configured properly. D-28 376220-001 Service Reference Guide, dc5100...
