HP DC5100 Support Question
HP DC5100 Support Question
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Question posted by amartzzmartinez7 on January 12th, 2014
Hewlett Packard Dc5100 Factory Settings
My computer does not go pass the "start windows normally" start-up. It keeps circling and does not show my desktop. I need step-by-step instructions on how to put my computer to factory settings from this point. HELP!! Would you mind?? Urgent. Please email me immediately at [email protected] should you need any further information from me. THANK YOU!!
Current Answers
Answer #1: Posted by SoCalWoman on January 12th, 2014 5:12 PM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
Hello amartzzmartinez7,
I would not recommend restoring a computer unless other possible solutions were unsuccessful and you previously created a back up of your files.
If you have not done so already, you should start your system in Safe Mode where you can run diagnostics and other programs to repair your system. All this information, step-by-step instructions (and more) can be reviewed here.
Once at the link you will see quite a bit of relevant information for use, according to the operating system you have, as well as, other links which may be helpful for you too. Such as the "Diagnostic tools to use in Safe Mode" Which I highly recommend reviewing.
Please Note: System Recovery should ONLY be used as a last resort, after all other attempts have been made without success.
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
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