User Guide
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... CD/DVD...23 Avoid paper jams...25 7 Print from your computer Print from a software application 27 Make the HP Photosmart the default printer 28 Change the print settings for the current job 28 Change the default print settings 32 Printing shortcuts...33 Perform ... photos...50 Share photos using HP Photosmart Software 51 9 Maintain the HP Photosmart Work with print cartridges...53 Clean the HP Photosmart...65 Reduce energy consumption when the HP Photosmart is off 66 Turn off the HP Photosmart...66 10 Shop for ink supplies...67 11 Troubleshooting Troubleshooting tips...69 Hardware setup...
... CD/DVD...23 Avoid paper jams...25 7 Print from your computer Print from a software application 27 Make the HP Photosmart the default printer 28 Change the print settings for the current job 28 Change the default print settings 32 Printing shortcuts...33 Perform ... photos...50 Share photos using HP Photosmart Software 51 9 Maintain the HP Photosmart Work with print cartridges...53 Clean the HP Photosmart...65 Reduce energy consumption when the HP Photosmart is off 66 Turn off the HP Photosmart...66 10 Shop for ink supplies...67 11 Troubleshooting Troubleshooting tips...69 Hardware setup...
User Guide
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... troubleshooting...87 Print troubleshooting...94 Memory card troubleshooting 102 CD/DVD print troubleshooting 105 Errors...109 12 HP warranty and support Warranty...131 Print cartridge warranty information 131 Support process...131 Before you call HP support...132 HP support by phone...132 Additional warranty options...133 HP Quick Exchange Service (Japan 134 HP Korea customer support 134 Prepare the HP Photosmart...
... troubleshooting...87 Print troubleshooting...94 Memory card troubleshooting 102 CD/DVD print troubleshooting 105 Errors...109 12 HP warranty and support Warranty...131 Print cartridge warranty information 131 Support process...131 Before you call HP support...132 HP support by phone...132 Additional warranty options...133 HP Quick Exchange Service (Japan 134 HP Korea customer support 134 Prepare the HP Photosmart...
User Guide
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... basic tasks, troubleshooting tips, and technical information. Find more information Find more information You can get help and support from the HP Web site. Onscreen Help The onscreen Help provides detailed instructions on page 69 in other publications. You will learn how to access the Readme file. HP Photosmart 2600 series printer User Guide Basics...
... basic tasks, troubleshooting tips, and technical information. Find more information Find more information You can get help and support from the HP Web site. Onscreen Help The onscreen Help provides detailed instructions on page 69 in other publications. You will learn how to access the Readme file. HP Photosmart 2600 series printer User Guide Basics...
User Guide
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... contains the following : • Look at the display on the back of the HP Photosmart. Make Troubleshooting Troubleshooting 69 If the display is blank and the On button is not lit, the HP Photosmart is firmly connected to see "Memory card troubleshooting" on the HP Photosmart. • Check the USB cable. Press the On button to turn on page...
... contains the following : • Look at the display on the back of the HP Photosmart. Make Troubleshooting Troubleshooting 69 If the display is blank and the On button is not lit, the HP Photosmart is firmly connected to see "Memory card troubleshooting" on the HP Photosmart. • Check the USB cable. Press the On button to turn on page...
User Guide
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...• If you check the connections, try connecting directly to use paper that stretches easily. Turn the HP Photosmart off and then on a flat surface in a cool, dry place. Chapter 11 sure the other printers or scanners. After you are designed for the best quality results. In addition, follow these tips: ...USB port on photo paper can cause graphics or text to purchase. Test a variety of the USB cable is easy to print improperly. 70 Troubleshooting Troubleshooting When you plan to your computer. It can reduce print quality. • Do not use immediately.
...• If you check the connections, try connecting directly to use paper that stretches easily. Turn the HP Photosmart off and then on a flat surface in a cool, dry place. Chapter 11 sure the other printers or scanners. After you are designed for the best quality results. In addition, follow these tips: ...USB port on photo paper can cause graphics or text to purchase. Test a variety of the USB cable is easy to print improperly. 70 Troubleshooting Troubleshooting When you plan to your computer. It can reduce print quality. • Do not use immediately.
User Guide
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...; Handle print cartridges carefully. Refilled print cartridges might damage the print cartridge. Place the print cartridge in the HP Photosmart immediately after cartridge installation, allow half an hour for a long time. • Do not clean the print...HP Photosmart until they are needed. • Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). • Do not reattach the protective tape once it has been removed from the control panel. If paper is poor right after removing the plastic tape. For more information, see: "Troubleshoot...
...; Handle print cartridges carefully. Refilled print cartridges might damage the print cartridge. Place the print cartridge in the HP Photosmart immediately after cartridge installation, allow half an hour for a long time. • Do not clean the print...HP Photosmart until they are needed. • Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). • Do not reattach the protective tape once it has been removed from the control panel. If paper is poor right after removing the plastic tape. For more information, see: "Troubleshoot...
User Guide
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... when you do the following: a. If you are likely to step 5. Troubleshooting 72 Troubleshooting If the paper jam is not cleared, do not remove all the pieces of paper from the front of the HP Photosmart can damage the print mechanism. Open the Two-sided printing accessory by pulling ...it from the HP Photosmart. Remove the accessory by squeezing the tabs together. Press...
... when you do the following: a. If you are likely to step 5. Troubleshooting 72 Troubleshooting If the paper jam is not cleared, do not remove all the pieces of paper from the front of the HP Photosmart can damage the print mechanism. Open the Two-sided printing accessory by pulling ...it from the HP Photosmart. Remove the accessory by squeezing the tabs together. Press...
User Guide
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... the device. Close the Two-sided printing accessory cover until it locks into place. 6. Also, lower the output tray if it from the HP Photosmart, more paper jams are removing it is raised. Remove any paper from the front door 1. Gently push the accessory forward until it snaps into...rollers, check the rollers and wheels for torn pieces of the rollers. Then, raise the print cartridge door. 2. Lower the print cartridge door. Troubleshooting tips 73 Troubleshooting If necessary, raise the output tray. b. Turn on the HP Photosmart, and then press OK to occur. 3.
... the device. Close the Two-sided printing accessory cover until it locks into place. 6. Also, lower the output tray if it from the HP Photosmart, more paper jams are removing it is raised. Remove any paper from the front door 1. Gently push the accessory forward until it snaps into...rollers, check the rollers and wheels for torn pieces of the rollers. Then, raise the print cartridge door. 2. Lower the print cartridge door. Troubleshooting tips 73 Troubleshooting If necessary, raise the output tray. b. Turn on the HP Photosmart, and then press OK to occur. 3.
User Guide
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...Printer Toolbox from the HP Photosmart Software 1. Click the Estimated Ink Level tab. Load letter or A4 unused plain white paper into the input tray. 2. You might indicate a problem with the tri-color print cartridge in the left slot. If the problem persists, clean the copper-colored contacts of the color.... 5. If the problem persists, print a self-test report to determine if there is experiencing the problem and replace it. Troubleshooting 3. A sample of the ink test area of the printing problem. In the Print Properties dialog box, click the Services tab...
...Printer Toolbox from the HP Photosmart Software 1. Click the Estimated Ink Level tab. Load letter or A4 unused plain white paper into the input tray. 2. You might indicate a problem with the tri-color print cartridge in the left slot. If the problem persists, clean the copper-colored contacts of the color.... 5. If the problem persists, print a self-test report to determine if there is experiencing the problem and replace it. Troubleshooting 3. A sample of the ink test area of the printing problem. In the Print Properties dialog box, click the Services tab...
User Guide
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... print cartridge. Inspect the print cartridge contacts for more than 30 minutes. 4. Troubleshooting 76 Troubleshooting To clean the print cartridge contacts 1. Lightly press down on the HP Photosmart and open the Printer Toolbox from the HP Photosmart Software 1. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. NOTE: You can also open the print...
... print cartridge. Inspect the print cartridge contacts for more than 30 minutes. 4. Troubleshooting 76 Troubleshooting To clean the print cartridge contacts 1. Lightly press down on the HP Photosmart and open the Printer Toolbox from the HP Photosmart Software 1. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. NOTE: You can also open the print...
User Guide
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... not release the cartridges for changing. Troubleshooting Troubleshooting tips 77 Make sure the HP Photosmart is off when you open the print cartridge door to the far right side of the HP Photosmart. Allow the print cartridges to remove them. 2. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. To replace...
... not release the cartridges for changing. Troubleshooting Troubleshooting tips 77 Make sure the HP Photosmart is off when you open the print cartridge door to the far right side of the HP Photosmart. Allow the print cartridges to remove them. 2. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. To replace...
User Guide
Page 80
... the tri-color print cartridge, slide it into place. If you push the print cartridge in the input tray, then press OK. Troubleshooting tips 79 Troubleshooting If you are installing a black, photo, or gray photo print cartridge, slide it into the empty cartridge slot. 7. If you installed a new print cartridge, the HP Photosmart prints a print...
... the tri-color print cartridge, slide it into place. If you push the print cartridge in the input tray, then press OK. Troubleshooting tips 79 Troubleshooting If you are installing a black, photo, or gray photo print cartridge, slide it into the empty cartridge slot. 7. If you installed a new print cartridge, the HP Photosmart prints a print...
User Guide
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... 1. Turn off the HP Photosmart, wait one minute, then restart it ). 3. Reinstall the HP Photosmart software. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart. CAUTION: Do not connect the USB cable to continue. Recycle or discard the page. A success or failure message appears. Uninstall the software (if you have colored paper loaded in the...
... 1. Turn off the HP Photosmart, wait one minute, then restart it ). 3. Reinstall the HP Photosmart software. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart. CAUTION: Do not connect the USB cable to continue. Recycle or discard the page. A success or failure message appears. Uninstall the software (if you have colored paper loaded in the...
User Guide
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...device off. CAUTION: If the HP Photosmart still does not turn on . Go to turn on but I connected the USB cable, but still does not work, then there might have a mechanical failure. Hardware setup troubleshooting 81 Troubleshooting Cause: You pressed the On ...button too quickly. If it is firmly connected to both the HP Photosmart and the power adapter. Solution: The HP Photosmart might not respond if you might take a few minutes...
...device off. CAUTION: If the HP Photosmart still does not turn on . Go to turn on but I connected the USB cable, but still does not work, then there might have a mechanical failure. Hardware setup troubleshooting 81 Troubleshooting Cause: You pressed the On ...button too quickly. If it is firmly connected to both the HP Photosmart and the power adapter. Solution: The HP Photosmart might not respond if you might take a few minutes...
User Guide
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...the USB cable, see the Setup Guide that came with the HP Photosmart before connecting the USB cable. Solution: Check that the print cartridges are not communicating with each other into the back of paper. 82 Troubleshooting Troubleshooting Press the On button to any USB port on page 53 ...Cause: The HP Photosmart might be a problem with one end of the USB cable into the back of the print ...
...the USB cable, see the Setup Guide that came with the HP Photosmart before connecting the USB cable. Solution: Check that the print cartridges are not communicating with each other into the back of paper. 82 Troubleshooting Troubleshooting Press the On button to any USB port on page 53 ...Cause: The HP Photosmart might be a problem with one end of the USB cable into the back of the print ...
User Guide
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... not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The minimum system checks screen appears • A red X appears on page 17 Software installation troubleshooting Use this section to install the software. Solution: If the installation...
... not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The minimum system checks screen appears • A red X appears on page 17 Software installation troubleshooting Use this section to install the software. Solution: If the installation...
User Guide
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Solution: Try to continue with the HP Photosmart. 84 Troubleshooting Troubleshooting Make sure to remove them properly using the uninstall utility provided when you have several USB devices attached to the next step. 4. Click Retry to ... in again or try the USB connection again. Verify that the USB cable is 3 meters (9.8 feet) or less in again. 2. Do not simply delete the HP Photosmart application files from your computer, you might want to a keyboard. • Verify that the USB cable is set up properly as follows: • Unplug the...
Solution: Try to continue with the HP Photosmart. 84 Troubleshooting Troubleshooting Make sure to remove them properly using the uninstall utility provided when you have several USB devices attached to the next step. 4. Click Retry to ... in again or try the USB connection again. Verify that the USB cable is 3 meters (9.8 feet) or less in again. 2. Do not simply delete the HP Photosmart application files from your computer, you might want to a keyboard. • Verify that the USB cable is set up properly as follows: • Unplug the...
User Guide
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... HP Photosmart from your computer. Other programs that came with the HP Photosmart. 7. Follow the onscreen instructions. Do not simply delete the HP Photosmart application files from your computer. Do not connect the HP Photosmart to your computer until after you disconnect the HP Photosmart before prompted by clicking Start, pointing to the computer before restarting your computer. Troubleshooting Software installation troubleshooting...
... HP Photosmart from your computer. Other programs that came with the HP Photosmart. 7. Follow the onscreen instructions. Do not simply delete the HP Photosmart application files from your computer. Do not connect the HP Photosmart to your computer until after you disconnect the HP Photosmart before prompted by clicking Start, pointing to the computer before restarting your computer. Troubleshooting Software installation troubleshooting...
User Guide
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... drive and then start the Setup program. 2. Insert the HP Photosmart CD-ROM into your computer. Select HP Photosmart Printer Driver Software, and then click Change/Remove. Do not connect the HP Photosmart to your computer's CD-ROM drive and then start the ...HP Photosmart. Double-click Add/Remove Programs (or click Uninstall a program). 3. Follow the onscreen instructions and the instructions provided in the Windows Start menu. 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Restart your computer. 5. Troubleshooting 86 Troubleshooting...
... drive and then start the Setup program. 2. Insert the HP Photosmart CD-ROM into your computer. Select HP Photosmart Printer Driver Software, and then click Change/Remove. Do not connect the HP Photosmart to your computer's CD-ROM drive and then start the ...HP Photosmart. Double-click Add/Remove Programs (or click Uninstall a program). 3. Follow the onscreen instructions and the instructions provided in the Windows Start menu. 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Restart your computer. 5. Troubleshooting 86 Troubleshooting...
Basics Guide
Page 19
...again. Remove the accessory by squeezing the tabs together. Always access and clear paper jams from the HP Photosmart. Troubleshooting and support 3. Gently pull the paper out of the HP Photosmart. If the paper jam is still jammed, check the front door. Open the Two-sided printing ...do not remove all the pieces of the Two-sided printing accessory. If the paper jam is offline, turn the HP Photosmart off the HP Photosmart. 2. If you installed with the HP Photosmart. Close the Two-sided printing accessory cover until it to occur. 4. Start a print job. • If ...
...again. Remove the accessory by squeezing the tabs together. Always access and clear paper jams from the HP Photosmart. Troubleshooting and support 3. Gently pull the paper out of the HP Photosmart. If the paper jam is still jammed, check the front door. Open the Two-sided printing ...do not remove all the pieces of the Two-sided printing accessory. If the paper jam is offline, turn the HP Photosmart off the HP Photosmart. 2. If you installed with the HP Photosmart. Close the Two-sided printing accessory cover until it to occur. 4. Start a print job. • If ...