HP CP 1700 Series - (English) User's Guide
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... specified paper tray. B-2 ENWW Reinstall or replace the printhead as appropriate. If the error persists, contact HP customer support. printer message. INCOMPATIBLE [COLOR] The printhead is running low on ink. PRINTHEAD Replace it is missing, improperly installed, or defective. If the error persists, replace the printhead. [COLOR] PRINTHEAD MISSING The printer cannot detect the printhead because it and try to gently clean any...
... specified paper tray. B-2 ENWW Reinstall or replace the printhead as appropriate. If the error persists, contact HP customer support. printer message. INCOMPATIBLE [COLOR] The printhead is running low on ink. PRINTHEAD Replace it is missing, improperly installed, or defective. If the error persists, replace the printhead. [COLOR] PRINTHEAD MISSING The printer cannot detect the printhead because it and try to gently clean any...
HP CP 1700 Series - (English) User's Guide
Page 81
... supporting 2-10, 5-4 cardstock HP Premium Heavyweight InkJet Paper A-4 printing on 5-12 carriage lock closing 2-9, B-4 locating 2-2 opening 2-8 cartridges cover, locating 2-2 error messages B-1 installing 2-7 part numbers A-1 replacing 7-4 status 6-1 troubleshooting 8-8 CD, Starter 1-1 Chooser, Macintosh 3-4 cleaning printer 7-1 printheads 7-2 clearing jams 8-9 client computers, installing software on 3-4 client-server networks, setting up 3-2 coated papers, HP A-4 color problems 8-7 ColorFast photo paper, HP A-3 communications, enabling bi...
... supporting 2-10, 5-4 cardstock HP Premium Heavyweight InkJet Paper A-4 printing on 5-12 carriage lock closing 2-9, B-4 locating 2-2 opening 2-8 cartridges cover, locating 2-2 error messages B-1 installing 2-7 part numbers A-1 replacing 7-4 status 6-1 troubleshooting 8-8 CD, Starter 1-1 Chooser, Macintosh 3-4 cleaning printer 7-1 printheads 7-2 clearing jams 8-9 client computers, installing software on 3-4 client-server networks, setting up 3-2 coated papers, HP A-4 color problems 8-7 ColorFast photo paper, HP A-3 communications, enabling bi...
HP CP 1700 Series - (English) User's Guide
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trays supporting 2-10 help customer support 8-14 online 1-1 printer driver 5-3 Toolbox 6-1 hook, carriage lock 2-2 HP Autoduplex unit. See auto-duplex unit HP Banner Paper 5-2, A-5 HP Bright White InkJet Paper A-2 HP ColorFast Photo Paper A-3 HP Customer Care Centers 8-14 HP Felt-Textured Greeting Cards A-5 HP Glossy Greeting Card Paper A-5 HP Greeting Card Paper A-5 HP Iron-on T-shirt Transfers A-5 trays supporting 2-10 J jams clearing...
trays supporting 2-10 help customer support 8-14 online 1-1 printer driver 5-3 Toolbox 6-1 hook, carriage lock 2-2 HP Autoduplex unit. See auto-duplex unit HP Banner Paper 5-2, A-5 HP Bright White InkJet Paper A-2 HP ColorFast Photo Paper A-3 HP Customer Care Centers 8-14 HP Felt-Textured Greeting Cards A-5 HP Glossy Greeting Card Paper A-5 HP Greeting Card Paper A-5 HP Iron-on T-shirt Transfers A-5 trays supporting 2-10 J jams clearing...
HP CP 1700 Series - (English) User's Guide
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...troubleshooting problems 8-14 uninstalling software 4-4 USB cable, connecting 2-13 maintaining ink cartridges 7-4 printer 7-1 printheads 7-2 manual feeds capacities 2-10, 5-5 custom-size media, printing from 5-11 error messages B-3 feeding problems 8-13 front 2-1 jams, clearing 8-9 loading paper 2-12 ... 2-3, 5-12 manuals 1-1 margins, minimum 5-6 media capacities, trays 2-10, 5-5 custom-size 5-11 envelopes 5-4, 5-10 error messages B-2 guides 2-1, 2-11 heavy 5-12 HP A-2 jams 8-9 loading 2-10 margins, minimum 5-6 I-4 special 5-10 specifications 5-3 transparencies 5-1, 5-11 tray selection 5-5 types...
...troubleshooting problems 8-14 uninstalling software 4-4 USB cable, connecting 2-13 maintaining ink cartridges 7-4 printer 7-1 printheads 7-2 manual feeds capacities 2-10, 5-5 custom-size media, printing from 5-11 error messages B-3 feeding problems 8-13 front 2-1 jams, clearing 8-9 loading paper 2-12 ... 2-3, 5-12 manuals 1-1 margins, minimum 5-6 media capacities, trays 2-10, 5-5 custom-size 5-11 envelopes 5-4, 5-10 error messages B-2 guides 2-1, 2-11 heavy 5-12 HP A-2 jams 8-9 loading 2-10 margins, minimum 5-6 I-4 special 5-10 specifications 5-3 transparencies 5-1, 5-11 tray selection 5-5 types...
HP CP 1700 Series - (English) User's Guide
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...2-11 pages per month C-2 panel, rear access error messages B-4 locating 2-3 removing 8-11 paper capacities, trays 2-10, 5-5 custom-size 5-11 error messages B-2 guides 2-1, 2-11 heavy 5-12 HP A-2 jams 8-9 loading 2-10 margins, minimum 5-6...5-2 system requirements C-3 uninstalling 4-3, 4-4 Windows, installing 4-2 printer languages C-1 Printer Services tab, Toolbox 6-2 printer specifications C-1 Printer Status tab, Toolbox 6-1 printheads access latch, locating 2-2 I-5 See media print quality, troubleshooting 8-6 print servers, HP JetDirect adaptor slot 2-3 networks, setting up 3-1 personal digital...
...2-11 pages per month C-2 panel, rear access error messages B-4 locating 2-3 removing 8-11 paper capacities, trays 2-10, 5-5 custom-size 5-11 error messages B-2 guides 2-1, 2-11 heavy 5-12 HP A-2 jams 8-9 loading 2-10 margins, minimum 5-6...5-2 system requirements C-3 uninstalling 4-3, 4-4 Windows, installing 4-2 printer languages C-1 Printer Services tab, Toolbox 6-2 printer specifications C-1 Printer Status tab, Toolbox 6-1 printheads access latch, locating 2-2 I-5 See media print quality, troubleshooting 8-6 print servers, HP JetDirect adaptor slot 2-3 networks, setting up 3-1 personal digital...
HP CP 1700 Series - (English) User's Guide
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... 2-6, 8-11 rear cover, auto-duplex unit 2-4 rear manual feed capacity 2-10, 5-5 error messages B-3 feeding problems 8-13 jams, clearing 8-9 locating 2-3 media supported 2-10 using 5-12 reducing documents 5-1 Reference Guide 1-1 refilled printheads 7-2 registering printer 6-1 relative humidity specifications C-2 release notes 1-1 repair services 8-14 replacing ink cartridges 7-4 printheads 7-3 supplies, part numbers for A-1 resizing documents 5-1 resolution C-1 restickables, trays supporting...
... 2-6, 8-11 rear cover, auto-duplex unit 2-4 rear manual feed capacity 2-10, 5-5 error messages B-3 feeding problems 8-13 jams, clearing 8-9 locating 2-3 media supported 2-10 using 5-12 reducing documents 5-1 Reference Guide 1-1 refilled printheads 7-2 registering printer 6-1 relative humidity specifications C-2 release notes 1-1 repair services 8-14 replacing ink cartridges 7-4 printheads 7-3 supplies, part numbers for A-1 resizing documents 5-1 resolution C-1 restickables, trays supporting...
Service Manual
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LCD Panel ...17 firmware revision...17 most recent error code ...17 printhead health ...18 pages picked: tray 1...18 pages picked : tray 2...18 serial number...18 support Table of contents support ...1 flashing firmware / upgrades 4 flashing firmware / upgrades 5 controls ...6... PCL3 ...11 PostScript ...12 ADI driver ...12 IR Print ...12 Print Creator ...12 windows XP statement ...13 driver features ...14 software drivers available with the hp color inkjet printer cp1700 14 features of the software driver for each OS 14 smart features for each OS 14 troubleshooting process ...16 check the...
LCD Panel ...17 firmware revision...17 most recent error code ...17 printhead health ...18 pages picked: tray 1...18 pages picked : tray 2...18 serial number...18 support Table of contents support ...1 flashing firmware / upgrades 4 flashing firmware / upgrades 5 controls ...6... PCL3 ...11 PostScript ...12 ADI driver ...12 IR Print ...12 Print Creator ...12 windows XP statement ...13 driver features ...14 software drivers available with the hp color inkjet printer cp1700 14 features of the software driver for each OS 14 smart features for each OS 14 troubleshooting process ...16 check the...
Service Manual
Page 204
..., incompatible, or improperly installed printhead. •= Reinstall or replace the printhead as appropriate. •= If the error persists, contact HP customer support. •= Follow the instructions in the printer message. •= Replace it with the printer. The printhead is missing, improperly installed, or defective. BAD INK CARTRIDGE OR PRINTHEAD INCOMPATIBLE [COLOR] PRINTHEAD LOAD [MEDIA TYPE] in the printer message. 4 - 8 hp confidential support
..., incompatible, or improperly installed printhead. •= Reinstall or replace the printhead as appropriate. •= If the error persists, contact HP customer support. •= Follow the instructions in the printer message. •= Replace it with the printer. The printhead is missing, improperly installed, or defective. BAD INK CARTRIDGE OR PRINTHEAD INCOMPATIBLE [COLOR] PRINTHEAD LOAD [MEDIA TYPE] in the printer message. 4 - 8 hp confidential support
Service Manual
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... working . Check that the USB or parallel cable between the printer and the computer or the HP JetDirect print server is connected securely and functioning properly. •=Ensure the printheads and ink cartridges are properly installed. •=Check the LCD control panel for an error message. •=Check that are not in use, or...
... working . Check that the USB or parallel cable between the printer and the computer or the HP JetDirect print server is connected securely and functioning properly. •=Ensure the printheads and ink cartridges are properly installed. •=Check the LCD control panel for an error message. •=Check that are not in use, or...
Service Manual
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... recovery level 2 Pen recovery level 3 keypanel sequence description 20 Pen cleaning : Basic 21 Pen cleaning : Intermediate 22 Pen cleaning : Advanced no output action support hp confidential 4 - 31 Econofast 68 mode - Tray 2 Skew Test - B size - Tray 1 Skew Test - LCD panel diagnostic test : output - Tray ...Paper tray with the specified location, paper size and print mode Tests for use of the printer output - LCD panel test Firmware revision Most recent error code Display Printhead health Pages Picked: Tray 1 Pages Picked: Tray 2 Serial Number keypanel sequence 5 6 ...
... recovery level 2 Pen recovery level 3 keypanel sequence description 20 Pen cleaning : Basic 21 Pen cleaning : Intermediate 22 Pen cleaning : Advanced no output action support hp confidential 4 - 31 Econofast 68 mode - Tray 2 Skew Test - B size - Tray 1 Skew Test - LCD panel diagnostic test : output - Tray ...Paper tray with the specified location, paper size and print mode Tests for use of the printer output - LCD panel test Firmware revision Most recent error code Display Printhead health Pages Picked: Tray 1 Pages Picked: Tray 2 Serial Number keypanel sequence 5 6 ...
Service Manual
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...36 clean printheads...36 change the ink cartridges 36 troubleshooting paper eject problems 37 troubleshooting paper eject problems 38 error codes ...39 Introduction ...39 Recoverable error codes...39...printer initialization problems 51 troubleshooting print media problems 52 troubleshooting the demo page 53 troubleshooting paper eject problems 54 troubleshooting unusual noises 55 troubleshooting printer status 55 troubleshooting print quality issues 55 troubleshooting incorrect / incomplete content 56 troubleshooting connectivity problems 56 nonrecoverable error codes 57 5 - 2 hp...
...36 clean printheads...36 change the ink cartridges 36 troubleshooting paper eject problems 37 troubleshooting paper eject problems 38 error codes ...39 Introduction ...39 Recoverable error codes...39...printer initialization problems 51 troubleshooting print media problems 52 troubleshooting the demo page 53 troubleshooting paper eject problems 54 troubleshooting unusual noises 55 troubleshooting printer status 55 troubleshooting print quality issues 55 troubleshooting incorrect / incomplete content 56 troubleshooting connectivity problems 56 nonrecoverable error codes 57 5 - 2 hp...
Service Manual
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...CANCEL button seven times and the RESUME button two times. Press the CANCEL button nine times and the RESUME button two times. 5 - 4 hp confidential service and repair Econofast mode - Press the RESUME button six times. printout test description Demo Page Demo Page - A size Tray 2...Output - Press the CANCEL button six times and the RESUME button eight times. LCD Panel test description procedure Firmware Revision Most recent error code Display Printhead health Pages Picked: Tray 1 Pages Picked: Tray 2 Serial Number Press the RESUME button five times. Press the CANCEL button ...
...CANCEL button seven times and the RESUME button two times. Press the CANCEL button nine times and the RESUME button two times. 5 - 4 hp confidential service and repair Econofast mode - Press the RESUME button six times. printout test description Demo Page Demo Page - A size Tray 2...Output - Press the CANCEL button six times and the RESUME button eight times. LCD Panel test description procedure Firmware Revision Most recent error code Display Printhead health Pages Picked: Tray 1 Pages Picked: Tray 2 Serial Number Press the RESUME button five times. Press the CANCEL button ...
Service Manual
Page 269
... print. Reinstall or replace the cartridge as appropriate. If the error persists, contact HP customer support. Replace it with the printer. The specified ink cartridge is insufficient, replace the ink cartridge. The printer cannot detect the ink printhead because it is not compatible with the correct printhead. The printhead is missing, improperly installed, or defective. If the...
... print. Reinstall or replace the cartridge as appropriate. If the error persists, contact HP customer support. Replace it with the printer. The specified ink cartridge is insufficient, replace the ink cartridge. The printer cannot detect the ink printhead because it is not compatible with the correct printhead. The printhead is missing, improperly installed, or defective. If the...
Service Manual
Page 272
Garbled display No response from printer after pressing buttons. Running dots. Please check voltage Replace the carriage lock. Replace Carriage Motor. No auto pen alignment Carriage slams to the end "Replace printhead" error is displayed Carriage does not move out of Home/Service Station position Garbled ...sensor. Replace the sensor. Check the contact between the LCD panel and Logic PCA. Check if Carriage Latch faulty. service and repair hp confidential 5 - 43 Replace the encoder strip. Check Carriage Shaft for dirt particles. Replace Power Supply PCA. Use hot keys to ...
Garbled display No response from printer after pressing buttons. Running dots. Please check voltage Replace the carriage lock. Replace Carriage Motor. No auto pen alignment Carriage slams to the end "Replace printhead" error is displayed Carriage does not move out of Home/Service Station position Garbled ...sensor. Replace the sensor. Check the contact between the LCD panel and Logic PCA. Check if Carriage Latch faulty. service and repair hp confidential 5 - 43 Replace the encoder strip. Check Carriage Shaft for dirt particles. Replace Power Supply PCA. Use hot keys to ...
Service Manual
Page 277
...in the printer. Ensure that the following components are loaded correctly: Ink cartridges Printheads Paper Ensure that correct network protocols are closed. Ensure that the tape is selected as the default printer. Check IP address. A nonrecoverable error Turn off the printer and ...printer is removed from printheads. firmware might have been If the problem persists, it on the carriage might incorrectly flashed be stalled) printer again. Ensure that the paper is loaded correctly into the tray. the some time, and turn it might be a hardware issue or fault. 5 - 48 hp...
...in the printer. Ensure that the following components are loaded correctly: Ink cartridges Printheads Paper Ensure that correct network protocols are closed. Ensure that the tape is selected as the default printer. Check IP address. A nonrecoverable error Turn off the printer and ...printer is removed from printheads. firmware might have been If the problem persists, it on the carriage might incorrectly flashed be stalled) printer again. Ensure that the paper is loaded correctly into the tray. the some time, and turn it might be a hardware issue or fault. 5 - 48 hp...
Service Manual
Page 286
nonrecoverable error codes Note XX or XXXX signifies any digits, substitutes in their place in the character sting error C00300xx C00400xx C00600xx C011xxxx; Replace carriage motor, PCA, Replace/Clean repair service station Troubleshoot parts Replace printheads Replace PCA service and repair hp confidential 5 - 57 C012xxxx C0id00xx C01Axxxx description Pen Problems Carriage stall, shutdown Service Station Problems Problems with carriage board, Power supply, PCA logic board Pen & Supply errors Real Time Clock errors recommended action Replace sensor.
nonrecoverable error codes Note XX or XXXX signifies any digits, substitutes in their place in the character sting error C00300xx C00400xx C00600xx C011xxxx; Replace carriage motor, PCA, Replace/Clean repair service station Troubleshoot parts Replace printheads Replace PCA service and repair hp confidential 5 - 57 C012xxxx C0id00xx C01Axxxx description Pen Problems Carriage stall, shutdown Service Station Problems Problems with carriage board, Power supply, PCA logic board Pen & Supply errors Real Time Clock errors recommended action Replace sensor.
Service Manual
Page 287
...Econofast mode. •= Encoder strip dirty (printer may stall and display error code due to disarm or replace transparency. part symptom description recommended action (OOPS Continuous paper feed Replace sensor. Please check voltage "Replace printhead error" Check 16V supply. Printout edges, lines ... between LCD panel PCA •= No response from •= Clean electrical contacts. Assembly Station position 5 - 58 hp confidential service and repair Assembly Check 5V supply as well. due to overheating •= Ensure cooling vents not Unable to...
...Econofast mode. •= Encoder strip dirty (printer may stall and display error code due to disarm or replace transparency. part symptom description recommended action (OOPS Continuous paper feed Replace sensor. Please check voltage "Replace printhead error" Check 16V supply. Printout edges, lines ... between LCD panel PCA •= No response from •= Clean electrical contacts. Assembly Station position 5 - 58 hp confidential service and repair Assembly Check 5V supply as well. due to overheating •= Ensure cooling vents not Unable to...