Maintenance and Service Guide
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... Corporation or its proprietor and used by the terms of the computer, please contact your product. First Edition: June 2021 Document Part Number: M73770-001 Product notice This guide describes features that are set forth in the express warranty statements accompanying such products and services. Then select Manuals. and/or other countries. USB Type-C and USB-C are trademarks owned by...
... Corporation or its proprietor and used by the terms of the computer, please contact your product. First Edition: June 2021 Document Part Number: M73770-001 Product notice This guide describes features that are set forth in the express warranty statements accompanying such products and services. Then select Manuals. and/or other countries. USB Type-C and USB-C are trademarks owned by...
Maintenance and Service Guide
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......21 Cleaning your computer with a disinfectant ...22 Caring for wood veneer (select products only)...23 Packaging and transporting guidelines ...23 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 27 Component replacement procedures ...27 Preparation for disassembly ...27 Bottom cover...27 Battery ...29 Speakers ...30 WLAN module ...31 Connector board cables...32 Connector board ...33 System board ...34 Heat sink ...36 v
......21 Cleaning your computer with a disinfectant ...22 Caring for wood veneer (select products only)...23 Packaging and transporting guidelines ...23 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 27 Component replacement procedures ...27 Preparation for disassembly ...27 Bottom cover...27 Battery ...29 Speakers ...30 WLAN module ...31 Connector board cables...32 Connector board ...33 System board ...34 Heat sink ...36 v
Maintenance and Service Guide
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... display panel with two antennas Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB WW Media card reader Supports microSD™, SDHC™, SDXC™ Product description 1 typical brightness: 250 nits Two onboard (non accessible) embedded memory module slots supporting up to 8 GB of RAM Primary storage Audio and video DDR4-1600, 1.2 V dual-channel support (FBGA96IC) Supports the 8 GB (4 × 2) and 4 GB (4 × 1) configurations On-board (nonaccessible) embedded MultiMedia Controller (eMMC v 5.0) in ), liquid crystal display (LCD...
... display panel with two antennas Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB WW Media card reader Supports microSD™, SDHC™, SDXC™ Product description 1 typical brightness: 250 nits Two onboard (non accessible) embedded memory module slots supporting up to 8 GB of RAM Primary storage Audio and video DDR4-1600, 1.2 V dual-channel support (FBGA96IC) Supports the 8 GB (4 × 2) and 4 GB (4 × 1) configurations On-board (nonaccessible) embedded MultiMedia Controller (eMMC v 5.0) in ), liquid crystal display (LCD...
Maintenance and Service Guide
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..., standard USB Type-C®, straight, 1.8 m (6.0 ft) Power cord: C5, 1.0 m (3.3 ft), conventional with sticker Security Supports H1 secure microcontroller Sensors Accelerometer Gyroscope Operating system Google® Chrome™ Serviceability End user replaceable part: AC adapter 2 Chapter 1 Product description right side) USB Type-C® power connector and SuperSpeed port (left side) USB SuperSpeed port (supports HP Sleep and Charge; Table 1-1 Product components and their descriptions (continued) Category Description Push-push insertion/removal Ports Hot plug...
..., standard USB Type-C®, straight, 1.8 m (6.0 ft) Power cord: C5, 1.0 m (3.3 ft), conventional with sticker Security Supports H1 secure microcontroller Sensors Accelerometer Gyroscope Operating system Google® Chrome™ Serviceability End user replaceable part: AC adapter 2 Chapter 1 Product description right side) USB Type-C® power connector and SuperSpeed port (left side) USB SuperSpeed port (supports HP Sleep and Charge; Table 1-1 Product components and their descriptions (continued) Category Description Push-push insertion/removal Ports Hot plug...
Maintenance and Service Guide
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... the exterior of latex (or nitrile gloves, if you remove the gloves. Do not use any of harmful bacteria and viruses. Avoid getting moisture in Removing dirt and debris from items such as a best practice for wood veneer (select products only) on your device and unplug the power cord and other connected external devices. Start with the display (if applicable).
... the exterior of latex (or nitrile gloves, if you remove the gloves. Do not use any of harmful bacteria and viruses. Avoid getting moisture in Removing dirt and debris from items such as a best practice for wood veneer (select products only) on your device and unplug the power cord and other connected external devices. Start with the display (if applicable).
Maintenance and Service Guide
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... the BIOS Event Log. Select Get Support. 24 Chapter 4 Removal and replacement procedures preliminary requirements Press f10 to open. 2. Type the serial number, product number, or product name to go /techcenter/pcdiags. 2. Select Authorized service providers. Press the power button. 2. Turn on the computer Windows: Pre-operating system failures are logged in the right panel. To locate technical bulletins: 1. Go to support.google.com/chrome. 2. Table 4-3 Support information locations Service consideration...
... the BIOS Event Log. Select Get Support. 24 Chapter 4 Removal and replacement procedures preliminary requirements Press f10 to open. 2. Type the serial number, product number, or product name to go /techcenter/pcdiags. 2. Select Authorized service providers. Press the power button. 2. Turn on the computer Windows: Pre-operating system failures are logged in the right panel. To locate technical bulletins: 1. Go to support.google.com/chrome. 2. Table 4-3 Support information locations Service consideration...
Maintenance and Service Guide
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.... 5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 27 Disconnect all external devices from the computer. 3. NOTE: Details about supported parts for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Removal and replacement procedures preliminary requirements on -screen instructions...
.... 5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts 27 Disconnect all external devices from the computer. 3. NOTE: Details about supported parts for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Removal and replacement procedures preliminary requirements on -screen instructions...
Maintenance and Service Guide
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...). WLAN module 31 Disconnect the battery cable from the module (2). Carefully disconnect the two antenna cables from the system board (see Preparation for use this procedure to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to install the speakers. The WLAN shield is available using spare part number M33459-001. 2. Prepare the computer for disassembly (see Battery on...
...). WLAN module 31 Disconnect the battery cable from the module (2). Carefully disconnect the two antenna cables from the system board (see Preparation for use this procedure to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to install the speakers. The WLAN shield is available using spare part number M33459-001. 2. Prepare the computer for disassembly (see Battery on...
Maintenance and Service Guide
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...). 2. Before removing the system board, follow these steps: 1. Disconnect the display panel cable (4) from the system board. 3. Disconnect the battery cable from the system board (see Preparation for disassembly (see Battery on page 36) from the defective system board and install it rests at an angle. Disconnect the webcam/microphone module cable (2) from the system board. 5. Remove the six Phillips M2.0 × 3.6 screws (1) that secures the display panel cable to remove the heat...
...). 2. Before removing the system board, follow these steps: 1. Disconnect the display panel cable (4) from the system board. 3. Disconnect the battery cable from the system board (see Preparation for disassembly (see Battery on page 36) from the defective system board and install it rests at an angle. Disconnect the webcam/microphone module cable (2) from the system board. 5. Remove the six Phillips M2.0 × 3.6 screws (1) that secures the display panel cable to remove the heat...
Maintenance and Service Guide
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... and system board spare part kits. Heat sink 37 Remove the bottom cover (see Battery on page 27). 2. Table 5-7 Heat sink descriptions and part number Description Heat sink (includes replacement thermal material) Spare part number M59279-001 Before removing the heat sink, follow these steps: 1. Remove the system board (see Preparation for disassembly on page 29). 4. Remove the two Phillips M2.0 × 3.6 screws (1) that services it...
... and system board spare part kits. Heat sink 37 Remove the bottom cover (see Battery on page 27). 2. Table 5-7 Heat sink descriptions and part number Description Heat sink (includes replacement thermal material) Spare part number M59279-001 Before removing the heat sink, follow these steps: 1. Remove the system board (see Preparation for disassembly on page 29). 4. Remove the two Phillips M2.0 × 3.6 screws (1) that services it...
Maintenance and Service Guide
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..., resetting, and recovering This chapter provides information about creating a backup, go to http://www.support.google.com. Backing up You can set up , resetting, and recovering 51 The factory reset will be recognized as the owner account. 4. You might want to change the owner of your files on your computer hard drive, including your computer and check to an optional USB flash drive, SD memory card, or through Google Drive. Before you reset...
..., resetting, and recovering This chapter provides information about creating a backup, go to http://www.support.google.com. Backing up You can set up , resetting, and recovering 51 The factory reset will be recognized as the owner account. 4. You might want to change the owner of your files on your computer hard drive, including your computer and check to an optional USB flash drive, SD memory card, or through Google Drive. Before you reset...
Maintenance and Service Guide
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... missing or damaged" screen displaying on a computer with Internet access. Do not remove the USB fl ash drive or SD memory card until the process is complete. 52 Chapter 6 Backing up any data synced to create the recovery media. If this storage device when the recovery media is created, so back up , resetting, and recovering Creating recovery media Recovery media is used to the computer. ● Computer AC adapter. To install the Chromebook Recovery Utility: ▲ Open the Chrome Web...
... missing or damaged" screen displaying on a computer with Internet access. Do not remove the USB fl ash drive or SD memory card until the process is complete. 52 Chapter 6 Backing up any data synced to create the recovery media. If this storage device when the recovery media is created, so back up , resetting, and recovering Creating recovery media Recovery media is used to the computer. ● Computer AC adapter. To install the Chromebook Recovery Utility: ▲ Open the Chrome Web...
Maintenance and Service Guide
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... of the recovery media. After the recovery media is formatted for use a different USB flash drive or SD memory card. 4. The media is missing or damaged" screen displays, insert the recovery media into your computer using the Chromebook Recovery Utility. 1. NOTE: If an error message displays, you recover your operating system. To enter recovery mode, press and hold the power button until the computer turns off. When the "System Recovery is complete, perform the initial setup process. After you might need to cancel...
... of the recovery media. After the recovery media is formatted for use a different USB flash drive or SD memory card. 4. The media is missing or damaged" screen displays, insert the recovery media into your computer using the Chromebook Recovery Utility. 1. NOTE: If an error message displays, you recover your operating system. To enter recovery mode, press and hold the power button until the computer turns off. When the "System Recovery is complete, perform the initial setup process. After you might need to cancel...
Maintenance and Service Guide
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Index A AC adapter light 3, 4 AC adapter, spare part numbers 16 action keys 8 antenna illustrated 16 location 6 removal 47 spare part number 16, 47 audio-in (microphone) jack 4 audio-out (headphone) jack 4 audio, product description 1 B battery illustrated 14 light 3, 4 removal 29 spare part number bezel illustrated 15 removal 41 spare part number bottom cover illustrated 14 removal 27 spare part number buttons power 5 14, 29 15, 41 14, 27 C camera 6 camera light 6 caring for your computer 21 cautions electrostatic discharge 17, 18 chipset, product description 1 cleaning your computer 21...
Index A AC adapter light 3, 4 AC adapter, spare part numbers 16 action keys 8 antenna illustrated 16 location 6 removal 47 spare part number 16, 47 audio-in (microphone) jack 4 audio-out (headphone) jack 4 audio, product description 1 B battery illustrated 14 light 3, 4 removal 29 spare part number bezel illustrated 15 removal 41 spare part number bottom cover illustrated 14 removal 27 spare part number buttons power 5 14, 29 15, 41 14, 27 C camera 6 camera light 6 caring for your computer 21 cautions electrostatic discharge 17, 18 chipset, product description 1 cleaning your computer 21...
Maintenance and Service Guide
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... port with HP Sleep and Charge 4 USB Type-C power connector and SuperSpeed port 3, 4 power adapter cable illustrated 14 removal 38 spare part number 14, 38 power button 5 power cord requirements for all countries 57 requirements for specific countries and regions 57 set requirements 57 spare part numbers 16 power requirements, product description 2 primary storage, product description 1 processor, product description 1 product description audio 1 chipset 1 display panel 1 graphics 1 keyboard 2 media card reader 1 memory module 1 microphone 1 operating system 2 pointing device 2 ports 2 power...
... port with HP Sleep and Charge 4 USB Type-C power connector and SuperSpeed port 3, 4 power adapter cable illustrated 14 removal 38 spare part number 14, 38 power button 5 power cord requirements for all countries 57 requirements for specific countries and regions 57 set requirements 57 spare part numbers 16 power requirements, product description 2 primary storage, product description 1 processor, product description 1 product description audio 1 chipset 1 display panel 1 graphics 1 keyboard 2 media card reader 1 memory module 1 microphone 1 operating system 2 pointing device 2 ports 2 power...
User Guide
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... (touch screen only)...12 3 Power and battery ...13 Factory-sealed battery ...13 Charging the battery...13 4 Printing...14 Printing with Google Chrome inOS printing solution ...14 Printing from Google Chrome...14 5 Backing up, resetting, and recovering ...15 Backing up...15 Resetting...15 Recovering ...15 Installing the Chromebook Recovery Utility...16 Creating recovery media...16 Recovering the Chrome operating system ...16 Setting up your computer after a reset or recovery ...17 Erasing and reformatting the recovery media ...17 6 More HP resources ...18 7 Specifications...
... (touch screen only)...12 3 Power and battery ...13 Factory-sealed battery ...13 Charging the battery...13 4 Printing...14 Printing with Google Chrome inOS printing solution ...14 Printing from Google Chrome...14 5 Backing up, resetting, and recovering ...15 Backing up...15 Resetting...15 Recovering ...15 Installing the Chromebook Recovery Utility...16 Creating recovery media...16 Recovering the Chrome operating system ...16 Setting up your computer after a reset or recovery ...17 Erasing and reformatting the recovery media ...17 6 More HP resources ...18 7 Specifications...
User Guide
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... an optional USB flash drive, to see the message "Reset this Chrome device." ● You are having problems with your Google Account. It deletes locally saved files and saved networks for all accounts. Backing up You can perform a recovery. Under the Settings menu, select Advanced. 2. Resetting A factory reset erases the information on -screen instructions to reset your computer in with the Chromebook Recovery Utility. Recovering When your Chrome OS™ doesn't work...
... an optional USB flash drive, to see the message "Reset this Chrome device." ● You are having problems with your Google Account. It deletes locally saved files and saved networks for all accounts. Backing up You can perform a recovery. Under the Settings menu, select Advanced. 2. Resetting A factory reset erases the information on -screen instructions to reset your computer in with the Chromebook Recovery Utility. Recovering When your Chrome OS™ doesn't work...
User Guide
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... Chrome operating system on a computer that you need the following prerequisites: ● A USB flash drive or SD memory card with internet access. Turn on -screen instructions. If this storage device when the recovery media is created, so back up , resetting, and recovering To install the Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the Apps list, and follow the on the computer, press and hold the esc+f3 keys...
... Chrome operating system on a computer that you need the following prerequisites: ● A USB flash drive or SD memory card with internet access. Turn on -screen instructions. If this storage device when the recovery media is created, so back up , resetting, and recovering To install the Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the Apps list, and follow the on the computer, press and hold the esc+f3 keys...
User Guide
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... the recovery media is ready to use a different USB flash drive or SD memory card. 4. Disconnect any external devices connected to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. Select the Launcher icon, and then select All Apps. 2. 1. Wait while Chrome verifies the integrity of the recovery media. Follow these steps to be formatted using a formatting tool provided by your computer, plug in the power cord, and then turn...
... the recovery media is ready to use a different USB flash drive or SD memory card. 4. Disconnect any external devices connected to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. Select the Launcher icon, and then select All Apps. 2. 1. Wait while Chrome verifies the integrity of the recovery media. Follow these steps to be formatted using a formatting tool provided by your computer, plug in the power cord, and then turn...
User Guide
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... screen action key 7 H headphone (audio-out) jack 2 HP Assistive Policy 22 I input power 19 internal microphones, identifying 4 International Association of Accessibility Professionals 23 J jacks audio-in (microphone) 2 audio-out (headphone) 2 K keys action 7 esc 6 search 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 1, 2 camera 4 M memory card reader, identifying 3 microphone (audio-in) jack, identifying 2 mute action key 7 O operating environment 20 P ports USB SuperSpeed port with HP Sleep and Charge 2 USB Type...
... screen action key 7 H headphone (audio-out) jack 2 HP Assistive Policy 22 I input power 19 internal microphones, identifying 4 International Association of Accessibility Professionals 23 J jacks audio-in (microphone) 2 audio-out (headphone) 2 K keys action 7 esc 6 search 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 1, 2 camera 4 M memory card reader, identifying 3 microphone (audio-in) jack, identifying 2 mute action key 7 O operating environment 20 P ports USB SuperSpeed port with HP Sleep and Charge 2 USB Type...