Maintenance and Service Guide
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... registered trademarks of Advanced Micro Devices, Inc. Bluetooth is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to the refund policy of the HP End User License Agreement (EULA). First Edition: March 2021 Document Part Number: M47125-001 Product notice This guide describes features that are set forth in the United States...
... registered trademarks of Advanced Micro Devices, Inc. Bluetooth is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to the refund policy of the HP End User License Agreement (EULA). First Edition: March 2021 Document Part Number: M47125-001 Product notice This guide describes features that are set forth in the United States...
Maintenance and Service Guide
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Accessing support information ...21 5 Removal and replacement procedures for authorized service provider parts 23 Component replacement procedures ...23 Preparation for disassembly ...23 Bottom cover ...23 Battery ...24 WLAN module ...26 Speakers ...27 Touchpad ...28 USB board ...29 Heat sink ...30 System board ...31 Display assembly ...34 Keyboard with top cover ...40 6 Backing up, resetting, and recovering ...42 Backing up ...42 Resetting ...42 Recovering ...42 Installing the Chromebook Recovery Utility 43 Creating recovery media ...43 Recovering the Chrome operating system 43 Setting up ...
Accessing support information ...21 5 Removal and replacement procedures for authorized service provider parts 23 Component replacement procedures ...23 Preparation for disassembly ...23 Bottom cover ...23 Battery ...24 WLAN module ...26 Speakers ...27 Touchpad ...28 USB board ...29 Heat sink ...30 System board ...31 Display assembly ...34 Keyboard with top cover ...40 6 Backing up, resetting, and recovering ...42 Backing up ...42 Resetting ...42 Recovering ...42 Installing the Chromebook Recovery Utility 43 Creating recovery media ...43 Recovering the Chrome operating system 43 Setting up ...
Maintenance and Service Guide
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...-board embedded MultiMedia Controller (eMMC v5.0) configuration 128 GB 64 GB 32 GB Audio and video Dual speakers HP Wide Vision Camera (720p) Dual-array microphone with appropriate software, echo cancellation, and noise suppression Wireless Integrated wireless options with dual antennas Realtek RTL8822CE 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth® 5.0 Media card reader HP Multi-Format Digital Media Card Reader Supports microSD™, SDHC™, SDXC™ Push-push insertion/removal...
...-board embedded MultiMedia Controller (eMMC v5.0) configuration 128 GB 64 GB 32 GB Audio and video Dual speakers HP Wide Vision Camera (720p) Dual-array microphone with appropriate software, echo cancellation, and noise suppression Wireless Integrated wireless options with dual antennas Realtek RTL8822CE 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth® 5.0 Media card reader HP Multi-Format Digital Media Card Reader Supports microSD™, SDHC™, SDXC™ Push-push insertion/removal...
Maintenance and Service Guide
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... a USB Type-C connector, supplying power to identify the components on or in Sleep mode. This chapter provides details about your components, where they are located, and how they work. Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone) when the computer is on the right side of the computer. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device...
... a USB Type-C connector, supplying power to identify the components on or in Sleep mode. This chapter provides details about your components, where they are located, and how they work. Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone) when the computer is on the right side of the computer. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device...
Maintenance and Service Guide
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... charging. (3) USB Type-C® power connector and port Connects an AC adapter that store, manage, share, or access information. For additional safety information, see the Regulatory, Safety, and Environmental Notices. Connects a display device that has a USB Type-C connector, providing DisplayPort™ output. (4) Memory card reader Reads optional memory cards that has a USB Type-C connector, supplying power to the jack, the computer speakers are disabled. (2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged...
... charging. (3) USB Type-C® power connector and port Connects an AC adapter that store, manage, share, or access information. For additional safety information, see the Regulatory, Safety, and Environmental Notices. Connects a display device that has a USB Type-C connector, providing DisplayPort™ output. (4) Memory card reader Reads optional memory cards that has a USB Type-C connector, supplying power to the jack, the computer speakers are disabled. (2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged...
Maintenance and Service Guide
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..., as wireless keyboards. Do not use any of the following chemicals or any flexible cables, like power cord, keyboard cable, and USB cables. 6. Discard the gloves after each cleaning. Finish with a disinfectant. Cleaning your computer to clean the surfaces with any solutions that surfaces have completely air-dried before turning the device on your HP product, it is sold in any installed batteries from...
..., as wireless keyboards. Do not use any of the following chemicals or any flexible cables, like power cord, keyboard cable, and USB cables. 6. Discard the gloves after each cleaning. Finish with a disinfectant. Cleaning your computer to clean the surfaces with any solutions that surfaces have completely air-dried before turning the device on your HP product, it is sold in any installed batteries from...
Maintenance and Service Guide
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... action 1. Turn on the computer and allow the operating system to support.google.com/chrome. 2. Type Event Viewer, and then press enter. 4. Type the serial number, product number, or product name to the product support page. 5. Near the bottom of the window, select Notebook PCs, and the select your location. 22 Chapter 4 Removal and replacement procedures preliminary requirements Table 4-3 Support information locations (continued) Service consideration Path to access information...
... action 1. Turn on the computer and allow the operating system to support.google.com/chrome. 2. Type Event Viewer, and then press enter. 4. Type the serial number, product number, or product name to the product support page. 5. Near the bottom of the window, select Notebook PCs, and the select your location. 22 Chapter 4 Removal and replacement procedures preliminary requirements Table 4-3 Support information locations (continued) Service consideration Path to access information...
Maintenance and Service Guide
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... replacement procedures To remove and replace computer components, use these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. Bottom cover To remove the bottom cover, use these procedures. See Removal and replacement procedures preliminary requirements on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. Make...
... replacement procedures To remove and replace computer components, use these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. Bottom cover To remove the bottom cover, use these procedures. See Removal and replacement procedures preliminary requirements on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. Make...
Maintenance and Service Guide
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... board (see Battery on page 23). 3. Table 5-3 WLAN module descriptions and part numbers Description Realtek RTL8822CE 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5.0 Spare part number L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for authorized service provider parts Before removing the WLAN module, follow these steps: 1. Remove the WLAN module: 1. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove...
... board (see Battery on page 23). 3. Table 5-3 WLAN module descriptions and part numbers Description Realtek RTL8822CE 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5.0 Spare part number L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for authorized service provider parts Before removing the WLAN module, follow these steps: 1. Remove the WLAN module: 1. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove...
Maintenance and Service Guide
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Use a flat tool to lift up evenly across the camera module to remove the camera module: a. If you need to remove it from the panel (3). The camera module is available as spare part number M74216-001. Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the display rear cover (1). Component replacement procedures 37 Disconnect the cable from the camera module (2). The display cable is available as spare part number M74214-001 for nontouch models and M74215-001 for touch models. 10. b. c.
Use a flat tool to lift up evenly across the camera module to remove the camera module: a. If you need to remove it from the panel (3). The camera module is available as spare part number M74216-001. Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the display rear cover (1). Component replacement procedures 37 Disconnect the cable from the camera module (2). The display cable is available as spare part number M74214-001 for nontouch models and M74215-001 for touch models. 10. b. c.
Maintenance and Service Guide
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... an optional USB flash drive or SD memory card or through Google Drive. Resetting A factory reset erases the information on your computer hard drive, including files in with after you sign in the following circumstances: ● You see whether the problem is recognized as the owner account. 6. The factory reset will not delete your computer: 1. Follow the on your computer hard drive, including your downloaded files. A recovery reinstalls the operating system, software...
... an optional USB flash drive or SD memory card or through Google Drive. Resetting A factory reset erases the information on your computer hard drive, including files in with after you sign in the following circumstances: ● You see whether the problem is recognized as the owner account. 6. The factory reset will not delete your computer: 1. Follow the on your computer hard drive, including your downloaded files. A recovery reinstalls the operating system, software...
Maintenance and Service Guide
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You must also have administrative rights to the computer. ● Computer AC adapter. To install the Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the device before you begin the recovery process, you need the following prerequisites: ● A USB flash drive or SD memory card with internet access. To create recovery media: 1. NOTE: You must be deleted. When the "Chrome OS is complete. Wait...
You must also have administrative rights to the computer. ● Computer AC adapter. To install the Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the device before you begin the recovery process, you need the following prerequisites: ● A USB flash drive or SD memory card with internet access. To create recovery media: 1. NOTE: You must be deleted. When the "Chrome OS is complete. Wait...
Maintenance and Service Guide
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... about setting up , resetting, and recovering Follow these steps to use a different USB flash drive or SD memory card. 4. The media is ready to be formatted using a formatting tool provided by your operating system. 44 Chapter 6 Backing up the computer, go to http://www.support.google.com. NOTE: If an error message is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. After recovery, you...
... about setting up , resetting, and recovering Follow these steps to use a different USB flash drive or SD memory card. 4. The media is ready to be formatted using a formatting tool provided by your operating system. 44 Chapter 6 Backing up the computer, go to http://www.support.google.com. NOTE: If an error message is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. After recovery, you...
Maintenance and Service Guide
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... part numbers 40 keys 7 esc 7 power 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3, 4 camera 5 M memory card reader, identifying 4 microphone (audio-in) jack, identifying 4 P packaging guidelines 15, 21 pointing device, product description 2 ports product description 2 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port 3, 4 power cord requirements for all countries 47 requirements for specific countries and regions 47 set requirements 47 power cords, spare part numbers 13 power key...
... part numbers 40 keys 7 esc 7 power 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3, 4 camera 5 M memory card reader, identifying 4 microphone (audio-in) jack, identifying 4 P packaging guidelines 15, 21 pointing device, product description 2 ports product description 2 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port 3, 4 power cord requirements for all countries 47 requirements for specific countries and regions 47 set requirements 47 power cords, spare part numbers 13 power key...
Maintenance and Service Guide
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...locating 8 spare part country codes 40 speaker removal 27 spare part numbers 27 speakers, identifying 6 specifications computer 45 display 45 hard drive 45 static electricity 15, 16 support information 21 system board removal 31 spare part numbers 31 system recovery Chrome operating system 43 Chromebook Recovery Utility 43 recovery media 43 T touchpad removal 28 spare part numbers 28 touchpad zone, identifying 6 transporting guidelines 15, 21 traveling with the computer 8 U USB board removal 29 spare part numbers 29 USB SuperSpeed port with HP Sleep and Charge, identifying 3 USB Type-C power...
...locating 8 spare part country codes 40 speaker removal 27 spare part numbers 27 speakers, identifying 6 specifications computer 45 display 45 hard drive 45 static electricity 15, 16 support information 21 system board removal 31 spare part numbers 31 system recovery Chrome operating system 43 Chromebook Recovery Utility 43 recovery media 43 T touchpad removal 28 spare part numbers 28 touchpad zone, identifying 6 transporting guidelines 15, 21 traveling with the computer 8 U USB board removal 29 spare part numbers 29 USB SuperSpeed port with HP Sleep and Charge, identifying 3 USB Type-C power...
User Guide
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...not charging. (3) USB Type-C® power connector and port Connects an AC adapter that store, manage, share, or access information. This jack does not support optional standalone microphones. and - WARNING! and - NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. - Connects a display device that has a USB Type-C connector, providing DisplayPort™ output. (4) Memory card reader Reads optional memory cards that has a USB Type-C connector, supplying power to the computer and, if needed, charging...
...not charging. (3) USB Type-C® power connector and port Connects an AC adapter that store, manage, share, or access information. This jack does not support optional standalone microphones. and - WARNING! and - NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. - Connects a display device that has a USB Type-C connector, providing DisplayPort™ output. (4) Memory card reader Reads optional memory cards that has a USB Type-C connector, supplying power to the computer and, if needed, charging...
User Guide
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... the Chromebook Recovery Utility. Recovering When your Chrome OS™ doesn't work properly. ● You want to reset your computer in with your user profile or settings. ● You restarted your computer, and it still doesn't work properly, you reset, back up your downloaded files. A system recovery does not affect Google Accounts and data synced to an optional USB flash drive or SD memory card or through Google Drive. Resetting A factory reset...
... the Chromebook Recovery Utility. Recovering When your Chrome OS™ doesn't work properly. ● You want to reset your computer in with your user profile or settings. ● You restarted your computer, and it still doesn't work properly, you reset, back up your downloaded files. A system recovery does not affect Google Accounts and data synced to an optional USB flash drive or SD memory card or through Google Drive. Resetting A factory reset...
User Guide
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... to the computer. 2. Installing the Chromebook Recovery Utility The Chromebook™ Recovery Utility recovers the original operating system and software programs that you created. 1. NOTE: You must also have administrative rights to the computer. ● Computer AC adapter. Follow the on -screen instructions. Do not remove the USB flash drive or SD memory card until the process is not already displayed: - Recovering the Chrome operating system Use these instructions to http://www.support.google.com. Wait...
... to the computer. 2. Installing the Chromebook Recovery Utility The Chromebook™ Recovery Utility recovers the original operating system and software programs that you created. 1. NOTE: You must also have administrative rights to the computer. ● Computer AC adapter. Follow the on -screen instructions. Do not remove the USB flash drive or SD memory card until the process is not already displayed: - Recovering the Chrome operating system Use these instructions to http://www.support.google.com. Wait...
User Guide
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... use a different USB flash drive or SD memory card. 4. In the apps window, select Recovery. 3. The media is ready to be formatted using a formatting tool provided by your computer after the verification step is erased, select Done to reuse your storage device. NOTE: If you need to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to cancel the recovery during the verification process, press and hold the power button...
... use a different USB flash drive or SD memory card. 4. In the apps window, select Recovery. 3. The media is ready to be formatted using a formatting tool provided by your computer after the verification step is erased, select Done to reuse your storage device. NOTE: If you need to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to cancel the recovery during the verification process, press and hold the power button...
User Guide
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...service 7 wireless certification 7 WLAN 7 lights AC adapter and battery 1, 2 camera 3 M memory card reader, identifying 2 microphone (audio-in) jack, identifying 2 mute action key 6 O operating environment 19 P ports USB SuperSpeed port with HP Sleep and Charge 1 USB Type-C power connector and port 1, 2 power key, identifying 5 printing 13 product name and number, computer 7 R recovery media creating 15 erase 16 recovery, performing 14 regulatory information regulatory label 7 wireless certification labels 7 reload action key 6 resetting 14 resources, accessibility 24 S scrolling touch screen...
...service 7 wireless certification 7 WLAN 7 lights AC adapter and battery 1, 2 camera 3 M memory card reader, identifying 2 microphone (audio-in) jack, identifying 2 mute action key 6 O operating environment 19 P ports USB SuperSpeed port with HP Sleep and Charge 1 USB Type-C power connector and port 1, 2 power key, identifying 5 printing 13 product name and number, computer 7 R recovery media creating 15 erase 16 recovery, performing 14 regulatory information regulatory label 7 wireless certification labels 7 reload action key 6 resetting 14 resources, accessibility 24 S scrolling touch screen...