Maintenance and Service Guide
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... models. © Copyright 2018 HP Development Company, L.P. SD Logo is a trademark of its subsidiaries in the express warranty statements accompanying such products and services. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any further information or to find your seller. First Edition: September 2018 Document Part Number: L41337-001 Product notice This user guide describes features that are set...
... models. © Copyright 2018 HP Development Company, L.P. SD Logo is a trademark of its subsidiaries in the express warranty statements accompanying such products and services. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any further information or to find your seller. First Edition: September 2018 Document Part Number: L41337-001 Product notice This user guide describes features that are set...
Maintenance and Service Guide
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... of contents 1 Product description ...1 2 Getting to know your computer ...3 Right side ...3 Left side ...4 Display ...5 Speakers ...6 Keyboard area ...6 TouchPad ...6 Special keys ...7 Action keys ...8 Bottom ...9 Labels ...9 3 Illustrated parts catalog ...11 Computer major components ...11 Miscellaneous parts ...13 4 Removal and replacement procedures preliminary requirements 14 Tools required ...14 Service considerations ...14 Plastic parts ...14 Cables and connectors ...14 Drive handling ...15 Workstation guidelines ...15 Equipment guidelines ...15 Electrostatic discharge damage ...16...
... of contents 1 Product description ...1 2 Getting to know your computer ...3 Right side ...3 Left side ...4 Display ...5 Speakers ...6 Keyboard area ...6 TouchPad ...6 Special keys ...7 Action keys ...8 Bottom ...9 Labels ...9 3 Illustrated parts catalog ...11 Computer major components ...11 Miscellaneous parts ...13 4 Removal and replacement procedures preliminary requirements 14 Tools required ...14 Service considerations ...14 Plastic parts ...14 Cables and connectors ...14 Drive handling ...15 Workstation guidelines ...15 Equipment guidelines ...15 Electrostatic discharge damage ...16...
Maintenance and Service Guide
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... area network (WLAN) with two built-in antennas Supports the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 WLAN module (non-vPro) Supports SD/SDHC/SDXC Push-push insertion/removal (2) USB 3.1 Gen1 Type-C ports (delivery, video, data) HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C 1 1 Product description Category Product Name Processor Graphics Panel Memory Storage Audio and video Security Wireless Media card reader Ports Description HP Chromebook x360 14 Model number: 14...
... area network (WLAN) with two built-in antennas Supports the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 WLAN module (non-vPro) Supports SD/SDHC/SDXC Push-push insertion/removal (2) USB 3.1 Gen1 Type-C ports (delivery, video, data) HDMI v1.4b supporting up to 1920×1080 @ 60Hz via USB Type-C 1 1 Product description Category Product Name Processor Graphics Panel Memory Storage Audio and video Security Wireless Media card reader Ports Description HP Chromebook x360 14 Model number: 14...
Maintenance and Service Guide
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Security cable slot Attaches an optional security cable to the computer and, if needed, charging the computer battery. - USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and, even when the computer is not charging. and - Connects a USB device that has a USB Type-C connector, providing DisplayPort output. Right side Component (1) (2) (3) (4) (5) Description Volume button Controls speaker volume on the computer. Right side 3 NOTE: The security cable is designed to act as...
Security cable slot Attaches an optional security cable to the computer and, if needed, charging the computer battery. - USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and, even when the computer is not charging. and - Connects a USB device that has a USB Type-C connector, providing DisplayPort output. Right side Component (1) (2) (3) (4) (5) Description Volume button Controls speaker volume on the computer. Right side 3 NOTE: The security cable is designed to act as...
Maintenance and Service Guide
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... to turn on the card until it from the memory card reader. To insert a card: 1. MicroSD memory card reader Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. - Connects a USB device that enable you to know your computer This jack does not support optional standalone microphones. To reduce the risk of personal injury, adjust the volume before putting on the card, and then remove it...
... to turn on the card until it from the memory card reader. To insert a card: 1. MicroSD memory card reader Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. - Connects a USB device that enable you to know your computer This jack does not support optional standalone microphones. To reduce the risk of personal injury, adjust the volume before putting on the card, and then remove it...
Maintenance and Service Guide
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... Intel Core i3-8130U processor, 8 GB of system memory, and 64 GB of eMMC system storage Lock bracket WLAN module (Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter) I/O board I/O cable, 30P I/O cable, 40P Heat sink (includes replacement thermal material) Fan Battery (3-cell, 60-WHr) Bottom cover Rubber Kit Spare part number L36904-001 L36889-A41 L36889-DH1 L36889-051 L36889...
... Intel Core i3-8130U processor, 8 GB of system memory, and 64 GB of eMMC system storage Lock bracket WLAN module (Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter) I/O board I/O cable, 30P I/O cable, 40P Heat sink (includes replacement thermal material) Fan Battery (3-cell, 60-WHr) Bottom cover Rubber Kit Spare part number L36904-001 L36889-A41 L36889-DH1 L36889-051 L36889...
Maintenance and Service Guide
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... the TouchPad stops working . these cables tear easily. 14 Chapter 4 Removal and replacement procedures preliminary requirements The TouchPad firmware updates when the unit is turned on the unit completely until it reaches the Google login screen. If this does not fix the issue, replace the TouchPad through warranty service. Improper cable placement can damage plastic parts. Apply only the tension required to unseat or seat the cables during disassembly...
... the TouchPad stops working . these cables tear easily. 14 Chapter 4 Removal and replacement procedures preliminary requirements The TouchPad firmware updates when the unit is turned on the unit completely until it reaches the Google login screen. If this does not fix the issue, replace the TouchPad through warranty service. Improper cable placement can damage plastic parts. Apply only the tension required to unseat or seat the cables during disassembly...
Maintenance and Service Guide
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Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 14 for disassembly on page 18). 2. Turn off the computer (1). 4. Disconnect all external devices from under the feet. 18 Chapter 5 Removal and replacement procedures Prepare the computer for disassembly (Preparation for initial safety procedures. 1. Peel the two rubber feet off the computer. NOTE: HP continually improves and changes product parts. Component replacement procedures There...
Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 14 for disassembly on page 18). 2. Turn off the computer (1). 4. Disconnect all external devices from under the feet. 18 Chapter 5 Removal and replacement procedures Prepare the computer for disassembly (Preparation for initial safety procedures. 1. Peel the two rubber feet off the computer. NOTE: HP continually improves and changes product parts. Component replacement procedures There...
Maintenance and Service Guide
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... module, a protective sleeve must be installed on page 18). 3. WLAN module Description Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter Spare part number 901229-855 NOTE: WLAN module Mylar and tape are notched to restore device functionality, and then contact technical support. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on the WLAN module. Remove the WLAN module: 1. Remove...
... module, a protective sleeve must be installed on page 18). 3. WLAN module Description Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter Spare part number 901229-855 NOTE: WLAN module Mylar and tape are notched to restore device functionality, and then contact technical support. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on the WLAN module. Remove the WLAN module: 1. Remove...
Maintenance and Service Guide
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... your user profile or settings. ● You have tried restarting your computer, and it is still not working properly, you reset your computer will not delete any data synced to http://www.support.google.com. A recovery reinstalls the operating system and software programs and restores the original factory settings. You might want to change the owner of your files on your computer hard drive, including...
... your user profile or settings. ● You have tried restarting your computer, and it is still not working properly, you reset your computer will not delete any data synced to http://www.support.google.com. A recovery reinstalls the operating system and software programs and restores the original factory settings. You might want to change the owner of your files on your computer hard drive, including...
Maintenance and Service Guide
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... any external devices connected to recover the original operating system and software programs that were installed at the factory. To enter recovery mode, press and hold the esc+f3 keys, and then press the power button. The computer must have administrative rights to http://www.support.google.com. Turn on the computer, press and hold esc+f3, and then press the power button. Do not remove the USB flash drive or SD memory card...
... any external devices connected to recover the original operating system and software programs that were installed at the factory. To enter recovery mode, press and hold the esc+f3 keys, and then press the power button. The computer must have administrative rights to http://www.support.google.com. Turn on the computer, press and hold esc+f3, and then press the power button. Do not remove the USB flash drive or SD memory card...
Maintenance and Service Guide
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..." message displays, remove the recovery media. Wait while Chrome verifies the integrity of creating recovery media, the USB flash drive or SD memory card is complete, perform the initial setup process. When the "System Recovery is erased, click Done to run the Chrome Recovery Utility again, or use as a recovery tool. NOTE: If you might need to erase the recovery media using a formatting tool provided by your USB flash drive or SD memory card to http://www.support.google...
..." message displays, remove the recovery media. Wait while Chrome verifies the integrity of creating recovery media, the USB flash drive or SD memory card is complete, perform the initial setup process. When the "System Recovery is erased, click Done to run the Chrome Recovery Utility again, or use as a recovery tool. NOTE: If you might need to erase the recovery media using a formatting tool provided by your USB flash drive or SD memory card to http://www.support.google...
Maintenance and Service Guide
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... part numbers 30 I/O cable, 30P spare part number 12 I/O cable, 40P spare part number 12 internal microphone, identifying 5 J jacks audio-in (microphone) 4 audio-out (headphone) 4 K keyboard backlight, identifying 8 keyboard/top cover removal 39 spare part numbers 12, 39 keys esc 7 search 7 L labels Bluetooth 10 regulatory 10 serial number 9 service 9 wireless certification 10 WLAN 10 lights AC adapter and battery 3, 4 camera 5 lights, power 5 lock bracket removal 33 spare part number 12 spare part numbers 33 lock screen, identifying 8 M media card reader, product description 1 memory, product...
... part numbers 30 I/O cable, 30P spare part number 12 I/O cable, 40P spare part number 12 internal microphone, identifying 5 J jacks audio-in (microphone) 4 audio-out (headphone) 4 K keyboard backlight, identifying 8 keyboard/top cover removal 39 spare part numbers 12, 39 keys esc 7 search 7 L labels Bluetooth 10 regulatory 10 serial number 9 service 9 wireless certification 10 WLAN 10 lights AC adapter and battery 3, 4 camera 5 lights, power 5 lock bracket removal 33 spare part number 12 spare part numbers 33 lock screen, identifying 8 M media card reader, product description 1 memory, product...
Maintenance and Service Guide
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... 1 microphone (audio-in) jack, identifying 4 microSD memory card reader, identifying 4 Miscellaneous Parts Kit, spare part number 13 model name 1 mute action key 8 N next window action key 8 O operating system, product description 2 P packaging guidelines 17 ports product description 1 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port 3, 4 power button, identifying 4 power connector, identifying 3, 4 power cord requirements for all countries 44 requirements for specific countries and regions 45 set requirements 44 power light, identifying 5 power requirements...
... 1 microphone (audio-in) jack, identifying 4 microSD memory card reader, identifying 4 Miscellaneous Parts Kit, spare part number 13 model name 1 mute action key 8 N next window action key 8 O operating system, product description 2 P packaging guidelines 17 ports product description 1 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C power connector and port 3, 4 power button, identifying 4 power connector, identifying 3, 4 power cord requirements for all countries 44 requirements for specific countries and regions 45 set requirements 44 power light, identifying 5 power requirements...
User Guide
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... (1) Volume button (2) Security cable slot (3) USB SuperSpeed port with HP Sleep and Charge (4) AC adapter and battery light (5) USB Type-C power connector and port Description Controls speaker volume on the computer. Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Blinking amber: The batter has an error. ● Off: The battery is...
... (1) Volume button (2) Security cable slot (3) USB SuperSpeed port with HP Sleep and Charge (4) AC adapter and battery light (5) USB Type-C power connector and port Description Controls speaker volume on the computer. Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Blinking amber: The batter has an error. ● Off: The battery is...
User Guide
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..., a headset, or a television audio cable. Connects a display device that has a USB Type-C connector, supplying power to the jack, the computer speakers are disabled. (4) microSD memory card reader Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. - This jack does not support standalone microphones. To insert a card: 1. NOTE: When a device is connected to the computer and, if needed, charging the computer battery. - Connects a USB device that enable you to know your...
..., a headset, or a television audio cable. Connects a display device that has a USB Type-C connector, supplying power to the jack, the computer speakers are disabled. (4) microSD memory card reader Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. - This jack does not support standalone microphones. To insert a card: 1. NOTE: When a device is connected to the computer and, if needed, charging the computer battery. - Connects a USB device that enable you to know your...
User Guide
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... factory settings. Recovering When your Chrome operating system (OS) isn't working properly. ● You want to reset your files on -screen instructions to see the message "Reset this Chrome device." ● You are not affected by a system recovery. Your Google accounts and any of your data to http://www.support.google.com. NOTE: For more information about creating a backup, go to an optional USB flash drive or SD memory card...
... factory settings. Recovering When your Chrome operating system (OS) isn't working properly. ● You want to reset your files on -screen instructions to see the message "Reset this Chrome device." ● You are not affected by a system recovery. Your Google accounts and any of your data to http://www.support.google.com. NOTE: For more information about creating a backup, go to an optional USB flash drive or SD memory card...
User Guide
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● A USB flash drive or SD memory card with a capacity of the recovery media. You must also have administrative rights to the computer. ● Computer AC adapter. Turn on a computer with Internet access. Turn on the computer, press and hold the esc+f3 keys, and then press the power button. Do not remove the USB flash drive or SD memory card until the computer turns off. The recovery process begins immediately. 3. Recovering 17 To create recovery media: 1. Follow...
● A USB flash drive or SD memory card with a capacity of the recovery media. You must also have administrative rights to the computer. ● Computer AC adapter. Turn on a computer with Internet access. Turn on the computer, press and hold the esc+f3 keys, and then press the power button. Do not remove the USB flash drive or SD memory card until the computer turns off. The recovery process begins immediately. 3. Recovering 17 To create recovery media: 1. Follow...
User Guide
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... 10 regulatory 10 serial number 9 service 9 wireless certification 10 WLAN 10 lights AC adapter and battery 1, 2 camera 4 lights, power 3 lock screen, identifying 8 M microphone (audio-in) jack, identifying 2 microSD memory card reader, identifying 2 mute action key 8 N next window action key 8 O operating environment 21 P ports USB SuperSpeed port with HP Sleep and Charge 1 USB Type-C power connector and port 1, 2 power button, identifying 3 power connector, identifying 1, 2 power light, identifying 3 printing 15 product name and number, computer 9 R recovery media creating 17 erase 18...
... 10 regulatory 10 serial number 9 service 9 wireless certification 10 WLAN 10 lights AC adapter and battery 1, 2 camera 4 lights, power 3 lock screen, identifying 8 M microphone (audio-in) jack, identifying 2 microSD memory card reader, identifying 2 mute action key 8 N next window action key 8 O operating environment 21 P ports USB SuperSpeed port with HP Sleep and Charge 1 USB Type-C power connector and port 1, 2 power button, identifying 3 power connector, identifying 1, 2 power light, identifying 3 printing 15 product name and number, computer 9 R recovery media creating 17 erase 18...
User Guide
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... accessibility 26 S scrolling touch screen gesture 12 scrolling touchpad gesture 12 search key, identifying 7 Section 508 accessibility standards 25 security cable slot, identifying 1 serial number, computer 9 service labels, locating 9 slots, microSD memory card reader 2 speakers, identifying 5 standards and legislation, accessibility 25 support 19 swiping touch screen gesture 13 system recovery Chrome operating system 17 Chromebook Recovery Utility 17 recovery media 17 W wireless certification label 10 WLAN antennas, identifying 4 WLAN device 10 WLAN label 10 T tap gestures 11 touch screen...
... accessibility 26 S scrolling touch screen gesture 12 scrolling touchpad gesture 12 search key, identifying 7 Section 508 accessibility standards 25 security cable slot, identifying 1 serial number, computer 9 service labels, locating 9 slots, microSD memory card reader 2 speakers, identifying 5 standards and legislation, accessibility 25 support 19 swiping touch screen gesture 13 system recovery Chrome operating system 17 Chromebook Recovery Utility 17 recovery media 17 W wireless certification label 10 WLAN antennas, identifying 4 WLAN device 10 WLAN label 10 T tap gestures 11 touch screen...