User's Guide
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... paper-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting to a wired network 51 Problems setting up or using wireless communication 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...
... paper-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting to a wired network 51 Problems setting up or using wireless communication 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...
User's Guide
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... embedded Web server 69 Embedded Web server pages 69 Toolbox (Windows 70 To open the Toolbox 70 Toolbox tabs 70 HP Printer Utility (Mac OS 71 To open the HP Printer Utility 71 HP Printer Utility panels 72 Network Printer Setup Utility (Mac OS 72 HP Web Jetadmin software 72 HP Instant Support 73 Security and privacy 73 To gain access to HP Instant Support 74 myPrintMileage...74 Understanding the configuration page 75 Configuring the printer (Windows)...79 Direct connection...79 To install the software before connecting the printer...
... embedded Web server 69 Embedded Web server pages 69 Toolbox (Windows 70 To open the Toolbox 70 Toolbox tabs 70 HP Printer Utility (Mac OS 71 To open the HP Printer Utility 71 HP Printer Utility panels 72 Network Printer Setup Utility (Mac OS 72 HP Web Jetadmin software 72 HP Instant Support 73 Security and privacy 73 To gain access to HP Instant Support 74 myPrintMileage...74 Understanding the configuration page 75 Configuring the printer (Windows)...79 Direct connection...79 To install the software before connecting the printer...
User's Guide
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...; Portable Document Format (PDF) document on the Starter CD. Readme file and release notes Provide late-breaking information and troubleshooting tips. Embedded Web server (network connection) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Location A printed version of the document is available as a printed guide in the box with the printer. Also, an electronic version is provided with the printer. The Toolbox is normally installed with the printer software...
...; Portable Document Format (PDF) document on the Starter CD. Readme file and release notes Provide late-breaking information and troubleshooting tips. Embedded Web server (network connection) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Location A printed version of the document is available as a printed guide in the box with the printer. Also, an electronic version is provided with the printer. The Toolbox is normally installed with the printer software...
User's Guide
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... is turned on a network and you must select the automatic tray selection option in the trays. 1. ENWW Configuring trays 21 Perform one is designed to meet your printing needs. Click Paper Handling. d. Have both trays with media). I want to protect special media such as transparencies or letterhead) and plain paper loaded in the printer software. Make sure tray lock is installed), and then click the Printer Services tab. You can use the tray settings...
... is turned on a network and you must select the automatic tray selection option in the trays. 1. ENWW Configuring trays 21 Perform one is designed to meet your printing needs. Click Paper Handling. d. Have both trays with media). I want to protect special media such as transparencies or letterhead) and plain paper loaded in the printer software. Make sure tray lock is installed), and then click the Printer Services tab. You can use the tray settings...
User's Guide
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... you might need to stop moving, then, unplug the power cord from the Information and Support panel. Obtain clean, dry, soft and lint-free cleaning material. See To clean the printheads. Open the top cover. 2. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Suitable materials include paper coffee...
... you might need to stop moving, then, unplug the power cord from the Information and Support panel. Obtain clean, dry, soft and lint-free cleaning material. See To clean the printheads. Open the top cover. 2. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Suitable materials include paper coffee...
User's Guide
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... the printhead out of a printhead and use it to the left automatically, press and hold (Resume button) for 3 seconds. You might have to apply some pressure to ensure that the latch is properly engaged. Open the top cover. 2. the printhead which printheads work with your printer, see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW not print the pages, start the alignment process manually (see...
... the printhead out of a printhead and use it to the left automatically, press and hold (Resume button) for 3 seconds. You might have to apply some pressure to ensure that the latch is properly engaged. Open the top cover. 2. the printhead which printheads work with your printer, see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW not print the pages, start the alignment process manually (see...
User's Guide
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... located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off when printing, an alert message should appear on A non-recoverable error has occurred ▲ Disconnect all cables (such as power cord, network cable, and USB cable), wait about 8 minutes. All printer lights are not covered and the printer is connected firmly to align the printheads. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make...
... located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off when printing, an alert message should appear on A non-recoverable error has occurred ▲ Disconnect all cables (such as power cord, network cable, and USB cable), wait about 8 minutes. All printer lights are not covered and the printer is connected firmly to align the printheads. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make...
User's Guide
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... ink. Replace these cartridges with your document. However, note that decreasing ink saturation might have run out of ink or are defective. This is good for printing drafts. Check the media type ▲ Some media types are not suitable for use HP Premium Paper designed for transparencies. Output is faded or dull colored Check the print mode ▲ The draft or fast mode in the printer driver. See Changing print settings. Refer to the documentation included with new...
... ink. Replace these cartridges with your document. However, note that decreasing ink saturation might have run out of ink or are defective. This is good for printing drafts. Check the media type ▲ Some media types are not suitable for use HP Premium Paper designed for transparencies. Output is faded or dull colored Check the print mode ▲ The draft or fast mode in the printer driver. See Changing print settings. Refer to the documentation included with new...
User's Guide
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... and troubleshooting ENWW See Uninstalling the printer software. See System requirements. Problems connecting to start the alignment process manually (see To align the printheads). If the printer does not print the pages, try to a network NOTE After correcting any of the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to the computer and the printer are secure. ● The network is operational and the network hub is turned on...
... and troubleshooting ENWW See Uninstalling the printer software. See System requirements. Problems connecting to start the alignment process manually (see To align the printheads). If the printer does not print the pages, try to a network NOTE After correcting any of the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to the computer and the printer are secure. ● The network is operational and the network hub is turned on...
User's Guide
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... onscreen instructions to a wired network ● If the Link light on the network connector does not turn on, make sure that you assign the printer with a static IP address, you are met. ● Though it matches the IP address listed on the configuration page) by assigning the printer with a personal firewall) by doing the following tasks: ENWW Troubleshooting installation issues 51 Problems connecting to create a new TCP/IP port using the IP address...
... onscreen instructions to a wired network ● If the Link light on the network connector does not turn on, make sure that you assign the printer with a static IP address, you are met. ● Though it matches the IP address listed on the configuration page) by assigning the printer with a personal firewall) by doing the following tasks: ENWW Troubleshooting installation issues 51 Problems connecting to create a new TCP/IP port using the IP address...
User's Guide
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.... Open the configuration utility for the network card installed on your network with a network cable or to the computer using the cross cable included with the printer. 2. Check the wireless network settings ● Make sure the computer's wireless card is set of network settings unique to a given network. If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Setting up the printer for the printer's network. ● Make sure the printer's network settings...
.... Open the configuration utility for the network card installed on your network with a network cable or to the computer using the cross cable included with the printer. 2. Check the wireless network settings ● Make sure the computer's wireless card is set of network settings unique to a given network. If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Setting up the printer for the printer's network. ● Make sure the printer's network settings...
User's Guide
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... side of the trays or duplex unit is clear. This process will print 20 blank pages. b. Reinsert the tray and lower the output tray. 4. To perform paper feed test ● Embedded Web server: Click the Settings tab, click Printer Services in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. b. ENWW Clearing jams 55 If there is turned off the printer before you remove any paper scraps or wrinkled media, and pull the media towards you turned...
... side of the trays or duplex unit is clear. This process will print 20 blank pages. b. Reinsert the tray and lower the output tray. 4. To perform paper feed test ● Embedded Web server: Click the Settings tab, click Printer Services in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. b. ENWW Clearing jams 55 If there is turned off the printer before you remove any paper scraps or wrinkled media, and pull the media towards you turned...
User's Guide
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... address that have been configured for the embedded Web server, see Printer specifications. Embedded Web server pages The embedded Web server contains pages that you can open and use the printer's embedded Web server to view status information, change these settings. For example, if the IP address is 123.123.123.123, type the following ways: NOTE To open the embedded Web server. ● HP Printer Utility (Mac OS): Click EWS from the printer driver (Windows), the Toolbox (Windows), or the HP Printer Utility (Mac...
... address that have been configured for the embedded Web server, see Printer specifications. Embedded Web server pages The embedded Web server contains pages that you can open and use the printer's embedded Web server to view status information, change these settings. For example, if the IP address is 123.123.123.123, type the following ways: NOTE To open the embedded Web server. ● HP Printer Utility (Mac OS): Click EWS from the printer driver (Windows), the Toolbox (Windows), or the HP Printer Utility (Mac...
User's Guide
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... printer. Tabs Contents Printer Status ● Selected printer: Displays a list of installed printers that have been configured for help in performing basic printing tasks and solving problems. NOTE The Toolbox can be installed from a client machine, the Toolbox must be running on the server machine as well as HP Instant Support, myPrintMileage, and online ordering of your preferences, such as specifying whether to display error messages, and whether to other resources, including e-services...
... printer. Tabs Contents Printer Status ● Selected printer: Displays a list of installed printers that have been configured for help in performing basic printing tasks and solving problems. NOTE The Toolbox can be installed from a client machine, the Toolbox must be running on the server machine as well as HP Instant Support, myPrintMileage, and online ordering of your preferences, such as specifying whether to display error messages, and whether to other resources, including e-services...
User's Guide
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... aligning the printheads. Printer Settings panel ● Trays Configuration: Set the default media type and size for the printer, register the printer, and find information about the printer model and serial number. To open the Network Printer Setup Utility 1. Also allows you to correct problems with color tints. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about returning and recycling used printing supplies. This page...
... aligning the printheads. Printer Settings panel ● Trays Configuration: Set the default media type and size for the printer, register the printer, and find information about the printer model and serial number. To open the Network Printer Setup Utility 1. Also allows you to correct problems with color tints. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about returning and recycling used printing supplies. This page...
User's Guide
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... connected the cable first, see printer error messages on Windows 2000, Windows XP, or Windows Server 2003. Also, you with the easiest setup experience. It also provides access to documentation and online help tools for more information. 1. The Found New Hardware wizard appears on a network. NOTE You may connect the USB cable at a later time when you can share the printer among other computers using a USB cable. Close any applications that you install the printer software and connect a printer...
... connected the cable first, see printer error messages on Windows 2000, Windows XP, or Windows Server 2003. Also, you with the easiest setup experience. It also provides access to documentation and online help tools for more information. 1. The Found New Hardware wizard appears on a network. NOTE You may connect the USB cable at a later time when you can share the printer among other computers using a USB cable. Close any applications that you install the printer software and connect a printer...
User's Guide
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... toll free. Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. Before you have a problem printing from the HP Customer Care Center. For the most current list of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. Obtain the version number of the printer software, such as Windows 98 SE. 3. If you call HP. 1. Print the configuration page of the support numbers listed...
... toll free. Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. Before you have a problem printing from the HP Customer Care Center. For the most current list of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. Obtain the version number of the printer software, such as Windows 98 SE. 3. If you call HP. 1. Print the configuration page of the support numbers listed...
User's Guide
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...A accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 canceling print job 23 cards guidelines 14 sizes supported 16 tray supporting 17 cartridges. See resolution duplex unit clearing jams 54 installing 10 media types, weights supported 17 minimum margins 18 supported sizes 15...
...A accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 canceling print job 23 cards guidelines 14 sizes supported 16 tray supporting 17 cartridges. See resolution duplex unit clearing jams 54 installing 10 media types, weights supported 17 minimum margins 18 supported sizes 15...
User's Guide
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... ink levels 32 event log 75 lights reference 57 monitoring 66, 67 name and number 75 number 32 operating environment 112 packaging 123 pages printed 32 power consumption 122 printhead health 32 resetting network settings 38 returning 108 specifications 109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning...
... ink levels 32 event log 75 lights reference 57 monitoring 66, 67 name and number 75 number 32 operating environment 112 packaging 123 pages printed 32 power consumption 122 printhead health 32 resetting network settings 38 returning 108 specifications 109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning...
User's Guide
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...sided printing accessory. See duplex unit U unexpected printouts troubleshooting 44 uninstalling 92 USB cable 97 connecting (Mac OS) 83 connecting (Windows) 79 connector illustration 7 specifications 109 USB flash drives supported 113 using 89 V voltage specifications 112 W warranty accessories, printer driver, supplies 105 statement 105 websites Apple 83 printer information, product support 100 Windows changing default print settings 22 changing print settings 22 duplexing 24 installing software 79 managing printer 66 printing special, custom-sized media 26 setting up on network 81 setting...
...sided printing accessory. See duplex unit U unexpected printouts troubleshooting 44 uninstalling 92 USB cable 97 connecting (Mac OS) 83 connecting (Windows) 79 connector illustration 7 specifications 109 USB flash drives supported 113 using 89 V voltage specifications 112 W warranty accessories, printer driver, supplies 105 statement 105 websites Apple 83 printer information, product support 100 Windows changing default print settings 22 changing print settings 22 duplexing 24 installing software 79 managing printer 66 printing special, custom-sized media 26 setting up on network 81 setting...