User Guide
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... Done on the control panel to select it. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos....device name. Overview 14 HP All-in the visual keyboard, press the arrows on the visual keyboard, and then press OK. 3. button on Scanner How Do I... Error Messages General Troubleshooting Use Memory...appropriate selection. To select a letter, number, or symbol in -One overview TIP: To erase a letter, number, or symbol, select Clear on the directional pad to enter text...
... Done on the control panel to select it. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos....device name. Overview 14 HP All-in the visual keyboard, press the arrows on the visual keyboard, and then press OK. 3. button on Scanner How Do I... Error Messages General Troubleshooting Use Memory...appropriate selection. To select a letter, number, or symbol in -One overview TIP: To erase a letter, number, or symbol, select Clear on the directional pad to enter text...
User Guide
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... both printed and onscreen, that provide information about resolving errors you how to complete key tasks on using the HP All-in -One and installing software. Onscreen Help The onscreen Help provides detailed instructions on the HP All-in other publications. Install the software to load paper... the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One. If you can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant...
... both printed and onscreen, that provide information about resolving errors you how to complete key tasks on using the HP All-in -One and installing software. Onscreen Help The onscreen Help provides detailed instructions on the HP All-in other publications. Install the software to load paper... the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One. If you can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant...
User Guide
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...by double-clicking the icon located in the top-level folder of the HP All-in -One series, and then clicking Readme. Uninstall the software (if you have already installed it . 5. Restart your computer before the HP Photosmart software is installed on page 130. 3. 14 Troubleshooting This section contains ...Copy troubleshooting • CD/DVD print troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Many issues are caused when the product is connected to Photosmart C5500 All-in -One software CD-ROM. You can access the Readme file ...
...by double-clicking the icon located in the top-level folder of the HP All-in -One series, and then clicking Readme. Uninstall the software (if you have already installed it . 5. Restart your computer before the HP Photosmart software is installed on page 130. 3. 14 Troubleshooting This section contains ...Copy troubleshooting • CD/DVD print troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Many issues are caused when the product is connected to Photosmart C5500 All-in -One software CD-ROM. You can access the Readme file ...
User Guide
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... product is connected to the computer through the product, the first page will be print side up at the bottom of the stack. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Cause: The product experienced an... error. For more information, see: "Print a multiple-page document in , and then press the On button to the product, check the status of the product. Solution 9: ...
... product is connected to the computer through the product, the first page will be print side up at the bottom of the stack. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Cause: The product experienced an... error. For more information, see: "Print a multiple-page document in , and then press the On button to the product, check the status of the product. Solution 9: ...
User Guide
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...and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch • Memory is full • Photo ...scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting Chapter 14 Cause: You inserted the CD/DVD holder back into the...
...and connection messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Firmware revision mismatch • Memory is full • Photo ...scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting Chapter 14 Cause: You inserted the CD/DVD holder back into the...
User Guide
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Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen...Device Manager 1. Double-click Universal Serial Bus Controllers. 4. Try to scan again. Disconnect the product from www.hp.com/support. 7. Click USB Composite Device, click Action, and then click Uninstall. Do not connect the product ...product CD-ROM into your computer. Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Errors 195 Troubleshooting Follow the onscreen instructions. 4. NOTE: It is important that came with the product. Wait a few ...
Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen...Device Manager 1. Double-click Universal Serial Bus Controllers. 4. Try to scan again. Disconnect the product from www.hp.com/support. 7. Click USB Composite Device, click Action, and then click Uninstall. Do not connect the product ...product CD-ROM into your computer. Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Errors 195 Troubleshooting Follow the onscreen instructions. 4. NOTE: It is important that came with the product. Wait a few ...
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...HP Photosmart C5500 All-in length, or a defective USB cable. Solution 4: Check the status of the product in the Select Device area or that the Digital Imaging Monitor is listed in the HP..., a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Verify that the product is running Solution: Verify...occur. Chapter 14 Cause: Communication problems between the product and the USB controller caused this error to scan again. This might have been two instances of the product 1. After the...
...HP Photosmart C5500 All-in length, or a defective USB cable. Solution 4: Check the status of the product in the Select Device area or that the Digital Imaging Monitor is listed in the HP..., a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Verify that the product is running Solution: Verify...occur. Chapter 14 Cause: Communication problems between the product and the USB controller caused this error to scan again. This might have been two instances of the product 1. After the...
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...uninstall and reinstall the software 1. Select Click here to reinstall the product. Right-click the product and select Delete. 4. Insert the HP Photosmart CD-ROM into your computer. Or, there might have restarted the computer after installing the product software. Solution 4: Uninstall and reinstall...: You might have reinstalled the software. 6. Cause: There might not have been another problem with the USB cable. 5. Errors 217 Troubleshooting Disconnect the product from the computer and then reinstall it . NOTE: If the Setup program does not appear, locate...
...uninstall and reinstall the software 1. Select Click here to reinstall the product. Right-click the product and select Delete. 4. Insert the HP Photosmart CD-ROM into your computer. Or, there might have restarted the computer after installing the product software. Solution 4: Uninstall and reinstall...: You might have reinstalled the software. 6. Cause: There might not have been another problem with the USB cable. 5. Errors 217 Troubleshooting Disconnect the product from the computer and then reinstall it . NOTE: If the Setup program does not appear, locate...
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...: There might not have been another problem with the USB cable. 5. Disconnect the product from the computer and then reinstall it . Errors 221 Troubleshooting To uninstall and reinstall the product 1. Wait several seconds, and then reconnect the product to restart later. 5. On the ...the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. If this did not solve the issue, try the next ...
...: There might not have been another problem with the USB cable. 5. Disconnect the product from the computer and then reinstall it . Errors 221 Troubleshooting To uninstall and reinstall the product 1. Wait several seconds, and then reconnect the product to restart later. 5. On the ...the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. If this did not solve the issue, try the next ...
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... and reinstall the software 1. Double-click Add/Remove Programs. Errors 223 Troubleshooting CAUTION: If the computer is important that came with product name and software version number) • HP Software update • HP Share to your computer. If you originally installed the HP Photosmart Software. Insert the HP Photosmart CD-ROM into your computer. 3. On the Windows...
... and reinstall the software 1. Double-click Add/Remove Programs. Errors 223 Troubleshooting CAUTION: If the computer is important that came with product name and software version number) • HP Software update • HP Share to your computer. If you originally installed the HP Photosmart Software. Insert the HP Photosmart CD-ROM into your computer. 3. On the Windows...
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...have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer. NOTE: It is important that are listed in the Start Here guide that came with the most likely solution first. Troubleshooting Error occurred while communicating with product name and software... version number) • HP Software update • HP Share to restart later. 5. Remove all the items that you originally installed the HP Photosmart Software. A message appears on the...
...have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer. NOTE: It is important that are listed in the Start Here guide that came with the most likely solution first. Troubleshooting Error occurred while communicating with product name and software... version number) • HP Software update • HP Share to restart later. 5. Remove all the items that you originally installed the HP Photosmart Software. A message appears on the...
User Guide
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Try to reset the product. • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it to both the product and the power adaptor. ...and plugged in. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Errors 225 Troubleshooting Wait 5 seconds, and plug in the power cord. Turn on the product. Turn on the product. 7. To check the power supply 1. If ...
Try to reset the product. • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it to both the product and the power adaptor. ...and plugged in. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Errors 225 Troubleshooting Wait 5 seconds, and plug in the power cord. Turn on the product. Turn on the product. 7. To check the power supply 1. If ...
User Guide
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...that are related to restart after installing the product software. Do not connect the product to the computer with your product. Errors 227 Troubleshooting Or, there might have been another problem with the computer. Wait several seconds, and then reconnect the product to... issue, try the next solution. To uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer's CD-ROM drive and then start the Setup program. Disconnect...
...that are related to restart after installing the product software. Do not connect the product to the computer with your product. Errors 227 Troubleshooting Or, there might have been another problem with the computer. Wait several seconds, and then reconnect the product to... issue, try the next solution. To uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer's CD-ROM drive and then start the Setup program. Disconnect...
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...Check the connection from the product to your computer Solution: Check the connection from the product to install the HP Photosmart Software. 3. If the Errors 229 Troubleshooting To install the HP Photosmart Software 1. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the... not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on your computer. Cause: The HP Photosmart Software was turned off the product and then on again. If it is connected properly, turn off . Make sure the other end...
...Check the connection from the product to your computer Solution: Check the connection from the product to install the HP Photosmart Software. 3. If the Errors 229 Troubleshooting To install the HP Photosmart Software 1. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the... not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on your computer. Cause: The HP Photosmart Software was turned off the product and then on again. If it is connected properly, turn off . Make sure the other end...
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... memory card in the product. Unreadable files. NN files could not open or save the file. Cause: Some of file-related error messages: • Error reading or writing the file • Unreadable files. If you have the right folder and file name. Chapter 14 product is ...connected to the computer through a Bluetooth connection, make sure that came with your computer, try printing those files by using the HP Photosmart Software. If ...
... memory card in the product. Unreadable files. NN files could not open or save the file. Cause: Some of file-related error messages: • Error reading or writing the file • Unreadable files. If you have the right folder and file name. Chapter 14 product is ...connected to the computer through a Bluetooth connection, make sure that came with your computer, try printing those files by using the HP Photosmart Software. If ...
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...memory card • Solution 2: Print photos from the computer Solution: Take some applications and try the next solution. Solutions are not using the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a supported file type, the ...file might not be corrupted. File format not supported Solution: Open the file in another application, and save . Errors 231 Troubleshooting If this does not work, retake the photos with your computer, you are listed in the file name. Cause: The...
...memory card • Solution 2: Print photos from the computer Solution: Take some applications and try the next solution. Solutions are not using the HP Photosmart Software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is a supported file type, the ...file might not be corrupted. File format not supported Solution: Open the file in another application, and save . Errors 231 Troubleshooting If this does not work, retake the photos with your computer, you are listed in the file name. Cause: The...
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...General user messages The following solutions to resolve the issue. Cause: Some of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not ...The copies might have previously transferred the photos from your digital camera. Solution: Check the computer screen for an error message telling you have lost. Otherwise, you will delete any photos you already transferred the files to your digital... your memory card to a computer, try printing those files by using the HP Photosmart Software.
...General user messages The following solutions to resolve the issue. Cause: Some of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not ...The copies might have previously transferred the photos from your digital camera. Solution: Check the computer screen for an error message telling you have lost. Otherwise, you will delete any photos you already transferred the files to your digital... your memory card to a computer, try printing those files by using the HP Photosmart Software.