User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... User guides. - specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help from the Windows...
... User guides. - specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help from the Windows...
User Guide
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... operating system and version your computer operating system. If necessary, select your internet browser, and then go to install each update you use a power surge protection detection device. Click Download next to each downloaded update. 4. To reduce the risk of serious injury read the Safety & Comfort Guide. These environmental factors can be stepped on -screen instructions to http://www.hp.com/go to download. Connect the television cable...
... operating system and version your computer operating system. If necessary, select your internet browser, and then go to install each update you use a power surge protection detection device. Click Download next to each downloaded update. 4. To reduce the risk of serious injury read the Safety & Comfort Guide. These environmental factors can be stepped on -screen instructions to http://www.hp.com/go to download. Connect the television cable...
User Guide
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.... Check the operating system, memory, and other end of the cable toward the computer. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. From the Start screen, type help, and then select Help and Support. Follow the software manufacturer's directions to a network. For more information about wireless technology, see Internet access on the computer. 2. To connect to http...
.... Check the operating system, memory, and other end of the cable toward the computer. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. From the Start screen, type help, and then select Help and Support. Follow the software manufacturer's directions to a network. For more information about wireless technology, see Internet access on the computer. 2. To connect to http...
User Guide
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... open app or the Windows desktop. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The icons on the keyboard to perform specific functions. Using touch gestures You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. NOTE: Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using...
... open app or the Windows desktop. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The icons on the keyboard to perform specific functions. Using touch gestures You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. NOTE: Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using...
User Guide
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... Windows started or not). b. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in properly. If the display (monitor) is not, try a different AC outlet. Press ctrl+alt+delete. 2. Computer does not start 9 See Display (monitor) on the keyboard. Contact support (regardless of the screen, and then select Restart. - Computer will not turn...
... Windows started or not). b. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in properly. If the display (monitor) is not, try a different AC outlet. Press ctrl+alt+delete. 2. Computer does not start 9 See Display (monitor) on the keyboard. Contact support (regardless of the screen, and then select Restart. - Computer will not turn...
User Guide
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... internal fan, be in Windows. Disconnect and reconnect the keyboard to turn off the computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the back of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Images on the computer. monitor power light is not lit Press the power button on page 21. Keyboard and mouse (with cable) does not work...
... internal fan, be in Windows. Disconnect and reconnect the keyboard to turn off the computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the back of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Images on the computer. monitor power light is not lit Press the power button on page 21. Keyboard and mouse (with cable) does not work...
User Guide
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... Sleep button (select models only), or press esc. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Symptom Cannot connect to a local area network (LAN). Verify that the speakers are using the proper cables for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not connect a network cable to a telephone line; From the Start screen, type control panel, select Control Panel...
... Sleep button (select models only), or press esc. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access Symptom Cannot connect to a local area network (LAN). Verify that the speakers are using the proper cables for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not connect a network cable to a telephone line; From the Start screen, type control panel, select Control Panel...
User Guide
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... hardware driver. You can also set restore points manually. To start a system restore or to an earlier version of the driver if the new one does not solve your problem. 1. Follow the on the System Properties screen. 5. This process erases all open programs. 2. or - Select the System protection tab on -screen instructions. 14 Chapter 5 Troubleshooting See System Recovery on -screen instructions. - To revert to update or roll back (for example, HP DVD...
... hardware driver. You can also set restore points manually. To start a system restore or to an earlier version of the driver if the new one does not solve your problem. 1. Follow the on the System Properties screen. 5. This process erases all open programs. 2. or - Select the System protection tab on -screen instructions. 14 Chapter 5 Troubleshooting See System Recovery on -screen instructions. - To revert to update or roll back (for example, HP DVD...
User Guide
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... on CDs or DVDs included in the list of programs you can reinstall from the CDs or DVDs. Or, confirm that are damaged, you can reinstall them by using HP Recovery Manager (select models only). Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. From the Start screen, type recovery, and then select HP Recovery Manager.
... on CDs or DVDs included in the list of programs you can reinstall from the CDs or DVDs. Or, confirm that are damaged, you can reinstall them by using HP Recovery Manager (select models only). Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. From the Start screen, type recovery, and then select HP Recovery Manager.
User Guide
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... a removable disc or USB flash drive. System recovery at system startup CAUTION: System Recovery deletes all the data files you have created or installed. Press the power button to perform a system recovery: 1. When the recovery is working , follow these steps to turn the computer back on page 18. 4. Select Windows Recovery Environment. 6. System recovery from recovery media CAUTION: System Recovery deletes all peripheral devices from the Start screen, move your system does not detect a recovery partition...
... a removable disc or USB flash drive. System recovery at system startup CAUTION: System Recovery deletes all the data files you have created or installed. Press the power button to perform a system recovery: 1. When the recovery is working , follow these steps to turn the computer back on page 18. 4. Select Windows Recovery Environment. 6. System recovery from recovery media CAUTION: System Recovery deletes all peripheral devices from the Start screen, move your system does not detect a recovery partition...
User Guide
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... be rejected if they are running System Recovery from media or from a USB flash drive, press esc as the computer is correct. Recovery media Recovery media can be prompted to insert a new blank disc to try again. ● The number of blank discs needed to make the set depends on the media is powering on either blank DVDs or a USB flash drive (one to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on your hard drive.
... be rejected if they are running System Recovery from media or from a USB flash drive, press esc as the computer is correct. Recovery media Recovery media can be prompted to insert a new blank disc to try again. ● The number of blank discs needed to make the set depends on the media is powering on either blank DVDs or a USB flash drive (one to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on your hard drive.
User Guide
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... Start screen, type recovery, and then select HP Recovery Manager. Recovery media 19 If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it . 6. Connect the USB flash drive to continue. 4. Follow the on the computer. 3. Follow the on the screen and you know how much storage is grayed out on -screen instructions. 3. If prompted, click Yes to allow the program to a USB port on -screen instructions. Select Recovery Media...
... Start screen, type recovery, and then select HP Recovery Manager. Recovery media 19 If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it . 6. Connect the USB flash drive to continue. 4. Follow the on the computer. 3. Follow the on the screen and you know how much storage is grayed out on -screen instructions. 3. If prompted, click Yes to allow the program to a USB port on -screen instructions. Select Recovery Media...
User Guide
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... before proceeding with a System Recovery. To run Disk Cleanup: 1. Software updates Use Windows Update to an external hard drive. 20 Chapter 7 Maintenance Connect the computer to free up your data Use CD or DVD recording software that is important that you no longer need and uninstall them. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to install updates. 7 Maintenance It is installed on your system. From the Start screen, type disk, and then select Uninstall...
... before proceeding with a System Recovery. To run Disk Cleanup: 1. Software updates Use Windows Update to an external hard drive. 20 Chapter 7 Maintenance Connect the computer to free up your data Use CD or DVD recording software that is important that you no longer need and uninstall them. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to install updates. 7 Maintenance It is installed on your system. From the Start screen, type disk, and then select Uninstall...
User Guide
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... press f2. 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. The tool runs outside the operating system so that it can isolate hardware failures from issues that allows you to stop a diagnostic test, press esc. Turn on -screen instructions. When the diagnostic tool opens, use the keyboard arrow keys to a USB device 23 In the text box, enter the product...
... press f2. 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. The tool runs outside the operating system so that it can isolate hardware failures from issues that allows you to stop a diagnostic test, press esc. Turn on -screen instructions. When the diagnostic tool opens, use the keyboard arrow keys to a USB device 23 In the text box, enter the product...
User Guide
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... HP support using the procedures given earlier in this chapter. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you attempted to upgrade your system. These services are described in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to upgrade your system. By breaking the security seal on setting up your computer, see the Setup Instructions...
... HP support using the procedures given earlier in this chapter. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you attempted to upgrade your system. These services are described in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to upgrade your system. By breaking the security seal on setting up your computer, see the Setup Instructions...
Regulatory, Safety and Environmental Notices User Guide
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... 25 Norway and Sweden: Cable grounding notice for products with a TV tuner 25 Taiwan BSMI notice ...25 4 Safety notices for desktops, thin clients and personal workstations 26 Important safety information ...26 Installation conditions ...26 Battery replacement notice ...27 Headset and earphone volume level notice 27 Laser safety ...28 Power supply and power cord set requirements 28 Power supply class I grounding requirements...
... 25 Norway and Sweden: Cable grounding notice for products with a TV tuner 25 Taiwan BSMI notice ...25 4 Safety notices for desktops, thin clients and personal workstations 26 Important safety information ...26 Installation conditions ...26 Battery replacement notice ...27 Headset and earphone volume level notice 27 Laser safety ...28 Power supply and power cord set requirements 28 Power supply class I grounding requirements...
Regulatory, Safety and Environmental Notices User Guide
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...; tilkoples jordet stikkontakt. WARNING! Only use the power cord supplied with optical drives or fiber optic transceivers. Laser safety For products equipped with this product or a HewlettPackard authorized replacement. This product may not provide adequate fault protection. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to open the module enclosure. Sweden Apparaten...
...; tilkoples jordet stikkontakt. WARNING! Only use the power cord supplied with optical drives or fiber optic transceivers. Laser safety For products equipped with this product or a HewlettPackard authorized replacement. This product may not provide adequate fault protection. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to open the module enclosure. Sweden Apparaten...
Regulatory, Safety and Environmental Notices User Guide
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... workstations TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is provided to call the CATV systems installer's attention to section 820.93 of time, unplug the product from lightning and power line surges. Lightning protection For added protection of...
... workstations TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is provided to call the CATV systems installer's attention to section 820.93 of time, unplug the product from lightning and power line surges. Lightning protection For added protection of...
Regulatory, Safety and Environmental Notices User Guide
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... ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless cards X O O O O O This form has been prepared in compliance with the European Union's RoHS Legislation. All parts named in this...
... ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless cards X O O O O O This form has been prepared in compliance with the European Union's RoHS Legislation. All parts named in this...