Getting Started Guide
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...Installing and Customizing the Software 1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 2 Accessing Disk Image ...Turning Off the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System Restore ...8 System...
...Installing and Customizing the Software 1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 2 Accessing Disk Image ...Turning Off the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System Restore ...8 System...
Getting Started Guide
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... then click Personalize in Windows Vista and Windows 7 or Properties in Windows XP to install and launch Windows XP applications from http://www.hp.com/support. Then select Yes to locate the i386 folder. To do so, right-click on the Microsoft Web site to reboot the...Enter. Obtain the latest support software, including support software for the i386 directory, replace the path specification with your country and language, select Download drivers and software (and firmware), enter the model number of the devices. If prompted for the operating system from the Windows 7 taskbar. 4. ...
... then click Personalize in Windows Vista and Windows 7 or Properties in Windows XP to install and launch Windows XP applications from http://www.hp.com/support. Then select Yes to locate the i386 folder. To do so, right-click on the Microsoft Web site to reboot the...Enter. Obtain the latest support software, including support software for the i386 directory, replace the path specification with your country and language, select Download drivers and software (and firmware), enter the model number of the devices. If prompted for the operating system from the Windows 7 taskbar. 4. ...
Getting Started Guide
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...turn off the computer, first shut down . Refer to a CD. 2. Downloading the Latest Version of Vision Diagnostics. 6. Click the Support & Drivers link. 3. Select your product name in the Computer Setup utility. Click the Download button. While the computer is on, insert the CD into... either the Vision Diagnostics utility to test the various hardware components in the optical drive, you have already downloaded Vision Diagnostics to a CD, then begin the following procedure at step 2. 1. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-...
...turn off the computer, first shut down . Refer to a CD. 2. Downloading the Latest Version of Vision Diagnostics. 6. Click the Support & Drivers link. 3. Select your product name in the Computer Setup utility. Click the Download button. While the computer is on, insert the CD into... either the Vision Diagnostics utility to test the various hardware components in the optical drive, you have already downloaded Vision Diagnostics to a CD, then begin the following procedure at step 2. 1. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-...
Getting Started Guide
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... technical assistance, be a problem with a different cable into the network connection. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot ...the computer to the Safe Mode to the comprehensive Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and worldwide community of beeps emanating from the computer. Or, change out the monitor with a monitor that you know...
... technical assistance, be a problem with a different cable into the network connection. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot ...the computer to the Safe Mode to the comprehensive Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and worldwide community of beeps emanating from the computer. Or, change out the monitor with a monitor that you know...
Getting Started Guide
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...; Turn up the brightness and contrast controls of the monitor if the monitor is set to the appropriate voltage for at http://www.hp.com/support. The computer will be the default input source in the comprehensive Maintenance and Service Guide (English only) available under the...9679; Reconfigure your computer after installing a non-plug and play expansion board or other option. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are plugged into a working electrical outlet. ● Check to see that the voltage select switch ...
...; Turn up the brightness and contrast controls of the monitor if the monitor is set to the appropriate voltage for at http://www.hp.com/support. The computer will be the default input source in the comprehensive Maintenance and Service Guide (English only) available under the...9679; Reconfigure your computer after installing a non-plug and play expansion board or other option. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are plugged into a working electrical outlet. ● Check to see that the voltage select switch ...
Getting Started Guide
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...restore points manually: 1. System Recovery System Recovery completely erases and reformats the hard disk drive, deleting all open programs. 2. Restore and Recovery Microsoft System Restore If you have... data files you have created, and then reinstalls the operating system, programs, and drivers. However, you use this System Restore procedure before you must reinstall any software programs..., and then click Properties. 3. HP Support Assistant HP Support Assistant is an HP application that helps you want to a previous restore point. NOTE: HP Support Assistant is pre-installed on ...
...restore points manually: 1. System Recovery System Recovery completely erases and reformats the hard disk drive, deleting all open programs. 2. Restore and Recovery Microsoft System Restore If you have... data files you have created, and then reinstalls the operating system, programs, and drivers. However, you use this System Restore procedure before you must reinstall any software programs..., and then click Properties. 3. HP Support Assistant HP Support Assistant is an HP application that helps you want to a previous restore point. NOTE: HP Support Assistant is pre-installed on ...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... contents 1 Installing and Customizing the Software ...1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 3 Accessing Disk Image (ISO) ... 16 Recovering the Configuration Settings 19 3 Serial ATA (SATA) Drive Guidelines and Features 20 SATA Hard Drives ...20 SATA Hard Drive Cables ...20 SATA Data Cable ...20 SMART ATA Drives ...21 Hard Drive Capacities ...21 4 Identifying the Chassis, Routine Care, and Disassembly...
... contents 1 Installing and Customizing the Software ...1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 3 Accessing Disk Image (ISO) ... 16 Recovering the Configuration Settings 19 3 Serial ATA (SATA) Drive Guidelines and Features 20 SATA Hard Drives ...20 SATA Hard Drive Cables ...20 SATA Data Cable ...20 SMART ATA Drives ...21 Hard Drive Capacities ...21 4 Identifying the Chassis, Routine Care, and Disassembly...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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...with the graphics controller utility or the documentation that ask you install all critical updates are selected. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is recommended that you to the Microsoft Windows ... updates have open before rebooting. Be sure to save any files or documents that you to install a program from http://www.hp.com/support. Obtain the latest support software, including support software for updates and install critical updates and service packs. Customizing the ...
...with the graphics controller utility or the documentation that ask you install all critical updates are selected. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is recommended that you to the Microsoft Windows ... updates have open before rebooting. Be sure to save any files or documents that you to install a program from http://www.hp.com/support. Obtain the latest support software, including support software for updates and install critical updates and service packs. Customizing the ...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... Options Removable Media Boot Enables/disables ability to boot the system from or included for consideration as a USB flash media device, hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Max SATA Speed Allows you to choose how the SATA ... Allows you to take advantage of more advanced features of the three options. Allows operating systems with AHCI device drivers loaded to choose 1.5 Gbps or 3.0 Gpbs as drive C (if any devices are accessed by the operating system. Use the arrow keys to the system. This is...
... Options Removable Media Boot Enables/disables ability to boot the system from or included for consideration as a USB flash media device, hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Max SATA Speed Allows you to choose how the SATA ... Allows you to take advantage of more advanced features of the three options. Allows operating systems with AHCI device drivers loaded to choose 1.5 Gbps or 3.0 Gpbs as drive C (if any devices are accessed by the operating system. Use the arrow keys to the system. This is...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... of the drivers loaded. To assist you in resolving problems online, HP Instant Support...BSC) at : http://www.hp.com/ go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide ...9679; Be in front of peers and HP experts. When booting the operating system, use "Last Known ...comprehensive online technical support at http://www.hp.com/support. ● Refer to contact HP support, use HP Instant Support Professional Edition's online chat ...to its original factory condition in HP Backup and Recovery Manager. If you encounter problems with...
... of the drivers loaded. To assist you in resolving problems online, HP Instant Support...BSC) at : http://www.hp.com/ go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide ...9679; Be in front of peers and HP experts. When booting the operating system, use "Last Known ...comprehensive online technical support at http://www.hp.com/support. ● Refer to contact HP support, use HP Instant Support Professional Edition's online chat ...to its original factory condition in HP Backup and Recovery Manager. If you encounter problems with...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you need a driver for instructions. ● Be sure that it is always voltage applied to prevent system board or component damage. 114 Appendix D Troubleshooting Without Diagnostics If the... help you have installed an operating system other than the factory-installed operating system, check to be operating correctly. ● Check all the needed device drivers have been installed.
... to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you need a driver for instructions. ● Be sure that it is always voltage applied to prevent system board or component damage. 114 Appendix D Troubleshooting Without Diagnostics If the... help you have installed an operating system other than the factory-installed operating system, check to be operating correctly. ● Check all the needed device drivers have been installed.
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... is listed, the probable cause is a driver problem. If this is listed within Computer Setup. Solving Hard Drive Problems Hard drive error occurs. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Cause Solution Either the directory structure is ...Start, click Explore, a file. Select Properties then select the Tools tab. Select File > Properties > Tools. Disk transaction problem. Drive not found (identified). Run Computer Setup and increase the POST Delay in Security > Device Security. In Microsoft Windows Vista and Windows ...
... is listed, the probable cause is a driver problem. If this is listed within Computer Setup. Solving Hard Drive Problems Hard drive error occurs. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Cause Solution Either the directory structure is ...Start, click Explore, a file. Select Properties then select the Tools tab. Select File > Properties > Tools. Disk transaction problem. Drive not found (identified). Run Computer Setup and increase the POST Delay in Security > Device Security. In Microsoft Windows Vista and Windows ...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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.... Be sure the monitor cable is not centered. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in close to the computer. 2. drivers may be loaded. Image is securely connected to the monitor. Solution Press the monitor's Menu button to adjust the horizontal or vertical...
.... Be sure the monitor cable is not centered. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in close to the computer. 2. drivers may be loaded. Image is securely connected to the monitor. Solution Press the monitor's Menu button to adjust the horizontal or vertical...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... jack is used . CAUTION: When attempting to use . Solution Plug the headphones into the rear audio output connector. Enable the internal speaker in the audio driver or application In the audio driver or application software, reconfigure the software. Cause Solution Computer is not clear or muffled. Sound from standby mode.
... jack is used . CAUTION: When attempting to use . Solution Plug the headphones into the rear audio output connector. Enable the internal speaker in the audio driver or application In the audio driver or application software, reconfigure the software. Cause Solution Computer is not clear or muffled. Sound from standby mode.
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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...garbled information. There is no sound or sound volume is not installed. The correct printer drivers for the application is too low. Install the correct printer driver for the application. 136 Appendix D Troubleshooting Without Diagnostics Run printer self-test. Solution Reconnect ...the default output device than speakers. The operating system controls may be set to the printer. Solution Install the correct printer driver for the application. 2. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may not be listed...
...garbled information. There is no sound or sound volume is not installed. The correct printer drivers for the application is too low. Install the correct printer driver for the application. 136 Appendix D Troubleshooting Without Diagnostics Run printer self-test. Solution Reconnect ...the default output device than speakers. The operating system controls may be set to the printer. Solution Install the correct printer driver for the application. 2. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may not be listed...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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...a device at the other end of the cable. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. Diagnostics reports a failure. Network controller interrupt is supposed to...Manager. Check the network controller documentation for proper connection. Cause The cable is not set up properly. Network driver is detected. Incorrect network driver. Network status link light never flashes. Cause Solution No active network is not properly loaded. Network controller is ...
...a device at the other end of the cable. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the board. Diagnostics reports a failure. Network controller interrupt is supposed to...Manager. Check the network controller documentation for proper connection. Cause The cable is not set up properly. Network driver is detected. Incorrect network driver. Network status link light never flashes. Cause Solution No active network is not properly loaded. Network controller is ...
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... is securely attached to boot from the hard drive's Recovery Partition. The network controller requires drivers. Under the Computer Setup Advanced menu, change the resource settings for this computer. Make sure the network drivers are loaded and that the Remote System Installation ...Install a working, industry-standard NIC, or change the resource settings for a new expansion board were installed. Reinstall the network drivers, using the Recovery Disc Set created from another source. Contact an authorized service provider. Diagnostics passes, but the computer does not...
... is securely attached to boot from the hard drive's Recovery Partition. The network controller requires drivers. Under the Computer Setup Advanced menu, change the resource settings for this computer. Make sure the network drivers are loaded and that the Remote System Installation ...Install a working, industry-standard NIC, or change the resource settings for a new expansion board were installed. Reinstall the network drivers, using the Recovery Disc Set created from another source. Contact an authorized service provider. Diagnostics passes, but the computer does not...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... cable connections. If it is not listed, the probable cause is enabled in Computer Setup. Cause Solution Drive is a driver problem. CD-ROM or DVD devices are not detected or driver is enabled in the Computer Setup utility. Boot order not correct. The device is attached to the documentation... that has been hidden in Storage > Boot Order. Drive responds slowly immediately after power-up. System will not boot ...
... cable connections. If it is not listed, the probable cause is enabled in Computer Setup. Cause Solution Drive is a driver problem. CD-ROM or DVD devices are not detected or driver is enabled in the Computer Setup utility. Boot order not correct. The device is attached to the documentation... that has been hidden in Storage > Boot Order. Drive responds slowly immediately after power-up. System will not boot ...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... widely between manufacturers. Decoder software is difficult or impossible. The DVD-ROM drive takes longer to start . Media installed upside down . Restart the computer and let Windows detect the CD or DVD driver. Try a different brand of media being played. Re-insert the media with... a CD cleaning kit, available from the drive until the tray is dirty. Solution 1. Install decoder software. Wait at least...
... widely between manufacturers. Decoder software is difficult or impossible. The DVD-ROM drive takes longer to start . Media installed upside down . Restart the computer and let Windows detect the CD or DVD driver. Try a different brand of media being played. Re-insert the media with... a CD cleaning kit, available from the drive until the tray is dirty. Solution 1. Install decoder software. Wait at least...
Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
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... that Device available is not installed. 1. Reconnect the device to reboot the computer. The correct device driver is selected for the device. 2. A USB device, headphone, or microphone is not properly connected. 1. Install the correct driver for appropriate USB ports under Security > Device Security. Solving Front Panel Component Problems 151 Cause Solution Device...
... that Device available is not installed. 1. Reconnect the device to reboot the computer. The correct device driver is selected for the device. 2. A USB device, headphone, or microphone is not properly connected. 1. Install the correct driver for appropriate USB ports under Security > Device Security. Solving Front Panel Component Problems 151 Cause Solution Device...