Service Manual
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... 1 Troubleshooting Which Firmware relates to which Ink system 1Ć2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 How do I upgrade... can I do if the Carriage is Noisy 1Ć9 What can I do if the Service Station is Noisy 1Ć9 What can I do if the Printer continuously rejects Printheads 1Ć9 What can I do if the Printer has problems with Media Loading 1Ć9 What can I do if the Cover Sensors aren't...
... 1 Troubleshooting Which Firmware relates to which Ink system 1Ć2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 How do I upgrade... can I do if the Carriage is Noisy 1Ć9 What can I do if the Service Station is Noisy 1Ć9 What can I do if the Printer continuously rejects Printheads 1Ć9 What can I do if the Printer has problems with Media Loading 1Ć9 What can I do if the Cover Sensors aren't...
Service Manual
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.... Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5Ć19 HP DesignJet CP Series Printers Contents v Refill 4Ć16 D07. Sensors 4Ć18 D09. MIO Presence 4Ć21 D10. Erase EEROM 4Ć29 D17. Carriage 5Ć6 C02. Refill 5Ć8 C03. Maintenance 5Ć18 C10. Media Axis (XĆaxis 4Ć13 D05. Bail 4Ć23 D12. Service Station 5Ć...
.... Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5Ć19 HP DesignJet CP Series Printers Contents v Refill 4Ć16 D07. Sensors 4Ć18 D09. MIO Presence 4Ć21 D10. Erase EEROM 4Ć29 D17. Carriage 5Ć6 C02. Refill 5Ć8 C03. Maintenance 5Ć18 C10. Media Axis (XĆaxis 4Ć13 D05. Bail 4Ć23 D12. Service Station 5Ć...
Service Manual
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... Hand Cover Area 7Ć10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7Ć12 Printer Rear (HP DesignJets 3500CP and 3000CP Only 7Ć14 Electronics Module (Internal 7Ć16 YĆaxis Assembly 7Ć18 Elevator Assembly 7Ć24 Refill Assembly 7Ć26 Carriage Assembly 7Ć28 Roll Cover Area 7Ć30 Service Station Assembly Area 7Ć32 XĆ...
... Hand Cover Area 7Ć10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7Ć12 Printer Rear (HP DesignJets 3500CP and 3000CP Only 7Ć14 Electronics Module (Internal 7Ć16 YĆaxis Assembly 7Ć18 Elevator Assembly 7Ć24 Refill Assembly 7Ć26 Carriage Assembly 7Ć28 Roll Cover Area 7Ć30 Service Station Assembly Area 7Ć32 XĆ...
Service Manual
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...(Only applicable to HP DesignJets 3500CP and 3000CP 8Ć...Service Station Assembly and Service Station Flag 8Ć26 Removal of the Service Station Assembly 8Ć26 Removal of the Service Station Flag 8Ć26 Installation of the Service Station Assembly 8Ć27 Installation of the Service Station Flag 8Ć27 Primer Assembly (Only Applicable to HP DesignJets...8Ć46 Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) . . . . . 8Ć48 Removal 8Ć48 Installation 8Ć48 Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . . 8...
...(Only applicable to HP DesignJets 3500CP and 3000CP 8Ć...Service Station Assembly and Service Station Flag 8Ć26 Removal of the Service Station Assembly 8Ć26 Removal of the Service Station Flag 8Ć26 Installation of the Service Station Assembly 8Ć27 Installation of the Service Station Flag 8Ć27 Primer Assembly (Only Applicable to HP DesignJets...8Ć46 Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) . . . . . 8Ć48 Removal 8Ć48 Installation 8Ć48 Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . . 8...
Service Manual
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...70 Installation of the overdrive assembly 8Ć70 Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP 8Ć72 To remove the Drive Roller only 8Ć72 Installation of the ...service station interconnect cable 8Ć87 Installation of the service station interconnect cable 8Ć88 Installation of the refill interconnect cable 8Ć88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . . 8Ć90 Removal 8Ć90 Installation 8Ć90 9 Preventive Maintenance Moisture on the Printer 9Ć2 viii Contents HP DesignJet...
...70 Installation of the overdrive assembly 8Ć70 Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP 8Ć72 To remove the Drive Roller only 8Ć72 Installation of the ...service station interconnect cable 8Ć87 Installation of the service station interconnect cable 8Ć88 Installation of the refill interconnect cable 8Ć88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . . 8Ć90 Removal 8Ć90 Installation 8Ć90 9 Preventive Maintenance Moisture on the Printer 9Ć2 viii Contents HP DesignJet...
Service Manual
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... 10Ć5 Service Station Assembly 10Ć5 Primer Assembly 10Ć5 Refill Assembly 10Ć5 Elevator Assembly 10Ć6 XĆAxis Assembly 10Ć6 Electronics Module 10Ć6 Stepper Motors 10Ć7 Sensors 10Ć7 Line Sensor 10Ć7 Cover Sensors 10Ć7 Mechanical Interface Sensors 10Ć8 HP DesignJet CP Series Printers Contents ix
... 10Ć5 Service Station Assembly 10Ć5 Primer Assembly 10Ć5 Refill Assembly 10Ć5 Elevator Assembly 10Ć6 XĆAxis Assembly 10Ć6 Electronics Module 10Ć6 Stepper Motors 10Ć7 Sensors 10Ć7 Line Sensor 10Ć7 Cover Sensors 10Ć7 Mechanical Interface Sensors 10Ć8 HP DesignJet CP Series Printers Contents ix
Service Manual
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... and from the Carriage and try installing just the rejected Printhead. What can I do if the Service Station is installed correctly. Troubleshooting HP DesignJet CP Series Printers 1-9 Remove dust particles from the Service Station slider rod along which the Service Station moves. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to assist in the Carriage using the Ink...
... and from the Carriage and try installing just the rejected Printhead. What can I do if the Service Station is installed correctly. Troubleshooting HP DesignJet CP Series Printers 1-9 Remove dust particles from the Service Station slider rod along which the Service Station moves. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to assist in the Carriage using the Ink...
Service Manual
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...if the error has gone before replacing another component. If the cables are correctly connected to also blow. D Replace the Service Station Assembly ' page 8Ć26. System Error: Problem Description: Corrective Action: 010030 One of the two interconnect boards not ...the Electronics Module ' page 8Ć6. D Replace the interconnect cables: S Service Station Interconnect Cable ' Page 8Ć87. D Replace the Refill Interconnect PCA ' page 8Ć64. System Error Codes HP DesignJet CP Series Printers 2-5 Using this procedure you will be able to determine exactly which component...
...if the error has gone before replacing another component. If the cables are correctly connected to also blow. D Replace the Service Station Assembly ' page 8Ć26. System Error: Problem Description: Corrective Action: 010030 One of the two interconnect boards not ...the Electronics Module ' page 8Ć6. D Replace the interconnect cables: S Service Station Interconnect Cable ' Page 8Ć87. D Replace the Refill Interconnect PCA ' page 8Ć64. System Error Codes HP DesignJet CP Series Printers 2-5 Using this procedure you will be able to determine exactly which component...
Service Manual
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... determine exactly which component failed. Using this procedure you will be able to the Service Station: S Make sure that the Service Station fan is shortĆcircuited. D If both fans. S Replace the Service Station Assembly ' page 8Ć26. System Error Codes HP DesignJet CP Series Printers 2-7 System Error: Problem Description: Corrective Action: 010032 000000XX Fan Test Failed Ć Current...
... determine exactly which component failed. Using this procedure you will be able to the Service Station: S Make sure that the Service Station fan is shortĆcircuited. D If both fans. S Replace the Service Station Assembly ' page 8Ć26. System Error Codes HP DesignJet CP Series Printers 2-7 System Error: Problem Description: Corrective Action: 010032 000000XX Fan Test Failed Ć Current...
Service Manual
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...Codes HP DesignJet CP Series Printers 2-9 D ³ Service station (ZĆaxis) Stepper Motor Failed. E ³ Service station (XĆaxis) Stepper Motor Failed. D Make sure that the failed Stepper Motor is connected correctly. D Make sure that the Refill Interconnect Cable and the Service Station ...the Refill interconnect PCA ' Page 8Ć64. D If the Error is related to the Primer or the Service Station Stepper Motors then replace the Service Station Interconnect cable ' Page 8Ć87. System Error: Problem Description: Corrective Action: 010035 0XABCDEF One of each...
...Codes HP DesignJet CP Series Printers 2-9 D ³ Service station (ZĆaxis) Stepper Motor Failed. E ³ Service station (XĆaxis) Stepper Motor Failed. D Make sure that the failed Stepper Motor is connected correctly. D Make sure that the Refill Interconnect Cable and the Service Station ...the Refill interconnect PCA ' Page 8Ć64. D If the Error is related to the Primer or the Service Station Stepper Motors then replace the Service Station Interconnect cable ' Page 8Ć87. System Error: Problem Description: Corrective Action: 010035 0XABCDEF One of each...
Service Manual
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... Primer Assembly ' Page 8Ć29. D If the Error Code changes to determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes Switch the Printer ON and see next page for 010036 0000XX00) ADC Test Failure in the Main PCA. D If the Error is ...Assembly ' Page 8Ć62. S Replace the Carriage Assembly ' page 8Ć42. D If the Error is related to the Service Station Stepper Motors then replace the Service Station Assembly ' Page 8Ć26. Only replace one component at a time and check if the error has gone before replacing another component...
... Primer Assembly ' Page 8Ć29. D If the Error Code changes to determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes Switch the Printer ON and see next page for 010036 0000XX00) ADC Test Failure in the Main PCA. D If the Error is ...Assembly ' Page 8Ć62. S Replace the Carriage Assembly ' page 8Ć42. D If the Error is related to the Service Station Stepper Motors then replace the Service Station Assembly ' Page 8Ć26. Only replace one component at a time and check if the error has gone before replacing another component...
Service Manual
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...;axis. 00001000 ³ Problem with the XĆaxis. Stepper Motor Bail Refill Service Station (XĆaxis) Service Station (ZĆaxis) Primer Elevator Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 46 20% 52 20% System Error Codes HP DesignJet CP Series Printers 2-11 Try the following: D Check which stepper motor has failed by measuring the...
...;axis. 00001000 ³ Problem with the XĆaxis. Stepper Motor Bail Refill Service Station (XĆaxis) Service Station (ZĆaxis) Primer Elevator Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 46 20% 52 20% System Error Codes HP DesignJet CP Series Printers 2-11 Try the following: D Check which stepper motor has failed by measuring the...
Service Manual
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... Sensor. 4 ³ Problem with the Service Station Sensor. 5 ³ Problem with the Primer Sensor. D If the Error is correctly connected to the Refill Assembly Sensor then replace the Refill Assembly ' Page 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes D If the error code... is related to the Electronics Module. D If the Error is correctly connected to the Service Station or the Primer then: S Make sure that the Service Station Interconnect Cable (the black cable...
... Sensor. 4 ³ Problem with the Service Station Sensor. 5 ³ Problem with the Primer Sensor. D If the Error is correctly connected to the Refill Assembly Sensor then replace the Refill Assembly ' Page 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes D If the error code... is related to the Electronics Module. D If the Error is correctly connected to the Service Station or the Primer then: S Make sure that the Service Station Interconnect Cable (the black cable...
Service Manual
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... Button ' Page NO TAG. Using this procedure you will be able to the Service Station Sensor then replace the Service Station Assembly ' Page 8Ć26. D Replace the Carriage Assembly ' page 8Ć...D Make sure that the cable for the Media Sensor/Media Button is related to HP DesignJets 3500CP and 3000CP. Using this procedure you will be able to the Primer Sensor then ...time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-15 S Replace the Media Sensor ' Page 8Ć78. System Error: Problem Description...
... Button ' Page NO TAG. Using this procedure you will be able to the Service Station Sensor then replace the Service Station Assembly ' Page 8Ć26. D Replace the Carriage Assembly ' page 8Ć...D Make sure that the cable for the Media Sensor/Media Button is related to HP DesignJets 3500CP and 3000CP. Using this procedure you will be able to the Primer Sensor then ...time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-15 S Replace the Media Sensor ' Page 8Ć78. System Error: Problem Description...
Service Manual
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.... D Make sure that are connected between the primer assembly and the service station are in finding the Primer home position. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-19 D Replace the Electronics Module ' page 8Ć6. D Make sure that...
.... D Make sure that are connected between the primer assembly and the service station are in finding the Primer home position. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-19 D Replace the Electronics Module ' page 8Ć6. D Make sure that...
Service Manual
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... Electronics Module ' page 8Ć6. D Make sure that the Service Station flag is installed correctly. D Make sure that the cables for the Service Station components are NOT shorted. Try the following: D Make sure that the Service Station nut is installed correctly ' page 8Ć26. System Error Codes HP DesignJet CP Series Printers 2-23 System Error: Problem Description: Corrective Action: 020004...
... Electronics Module ' page 8Ć6. D Make sure that the Service Station flag is installed correctly. D Make sure that the cables for the Service Station components are NOT shorted. Try the following: D Make sure that the Service Station nut is installed correctly ' page 8Ć26. System Error Codes HP DesignJet CP Series Printers 2-23 System Error: Problem Description: Corrective Action: 020004...
Service Manual
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... is to verify the operation of the frontĆpanel keys and the LEDs. D Trailing Cable. Service Tests HP DesignJet CP Series Printers 4-3 WARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE DIAGNOSTICS MENU. Instructions for entering the service tests menu are given on the carriage assembly. 3 Carriage Axis ' page 4Ć11 The purpose... the Carriage Axis. 4 Media Axis ' page 4Ć13 The purpose of this test is to verify the operation of the components of the Media Axis. 5 Service Station ' page 4Ć15 The purpose of this test is to verify the operation of the...
... is to verify the operation of the frontĆpanel keys and the LEDs. D Trailing Cable. Service Tests HP DesignJet CP Series Printers 4-3 WARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE DIAGNOSTICS MENU. Instructions for entering the service tests menu are given on the carriage assembly. 3 Carriage Axis ' page 4Ć11 The purpose... the Carriage Axis. 4 Media Axis ' page 4Ć13 The purpose of this test is to verify the operation of the components of the Media Axis. 5 Service Station ' page 4Ć15 The purpose of this test is to verify the operation of the...
Service Manual
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... depending on the frontĆpanel. IF THIS TEST PASSES, CHECK THE TUBES CONNECTING THE PRIMER ASSEMBLY TO THE SERVICE STATION. Service Tests HP DesignJet CP Series Printers 4-15 IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE SERVICE STATION ASSEMBLY OR THE PRIMER ASSEMBLY. Primer Assembly Failure If there is a problem with the Primer Assembly then the...
... depending on the frontĆpanel. IF THIS TEST PASSES, CHECK THE TUBES CONNECTING THE PRIMER ASSEMBLY TO THE SERVICE STATION. Service Tests HP DesignJet CP Series Printers 4-15 IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING THE SERVICE STATION ASSEMBLY OR THE PRIMER ASSEMBLY. Primer Assembly Failure If there is a problem with the Primer Assembly then the...
Service Manual
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.... 5 Printheads Alignment ' page 5Ć12 The purpose of the Printheads are given on page 5Ć5. Service Calibrations HP DesignJet CP Series Printers 5-3 WARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE CALIBRATIONS MENU. An incorrect calibration can result in...of the carriage assembly in the Printers. Instructions for alignment or calibration. 4 Service Station ' page 5Ć11 This Calibration is to test and if necessary correct the misalignment between the printheads. This Calibration is necessary to avoid color misalignments and print quality defects like...
.... 5 Printheads Alignment ' page 5Ć12 The purpose of the Printheads are given on page 5Ć5. Service Calibrations HP DesignJet CP Series Printers 5-3 WARNING ALL THE COVER SENSORS ARE DISABLED WHEN IN THE CALIBRATIONS MENU. An incorrect calibration can result in...of the carriage assembly in the Printers. Instructions for alignment or calibration. 4 Service Station ' page 5Ć11 This Calibration is to test and if necessary correct the misalignment between the printheads. This Calibration is necessary to avoid color misalignments and print quality defects like...
Service Manual
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Service Calibrations HP DesignJet CP Series Printers 5-11 Service Station THIS CALIBRATION IS NO LONGER REQUIRED AND SHOULD NEVER BE PERFORMED. C04.
Service Calibrations HP DesignJet CP Series Printers 5-11 Service Station THIS CALIBRATION IS NO LONGER REQUIRED AND SHOULD NEVER BE PERFORMED. C04.