Service Manual
Page 8
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode...
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode...
Service Manual
Page 205
... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-...products 266 Printer job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187
... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-...products 266 Printer job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187
Service Manual
Page 213
...the print cartridge is completely closed. 2. Job output might be affected. Check that the Redial if busy option is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. Plug the product phone cord into a jack for a dial tone on and...1. See, Formatter and line interface unit (LIU). Warning message only. Check for another phone line, and try sending the fax again. Update the firmware. Table 6-1. Engine comm. Check that you are dialing the correct fax number. Alert and warning messages (continued) Control panel message Event log...
...the print cartridge is completely closed. 2. Job output might be affected. Check that the Redial if busy option is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. Plug the product phone cord into a jack for a dial tone on and...1. See, Formatter and line interface unit (LIU). Warning message only. Check for another phone line, and try sending the fax again. Update the firmware. Table 6-1. Engine comm. Check that you are dialing the correct fax number. Alert and warning messages (continued) Control panel message Event log...
Service Manual
Page 214
... to ensure that the fax machine is working by pressing FAX/SEND. Try a different phone cord. Fax memory full Canceling send (HP LaserJet 3015 and 3030 only) None During the fax job, the memory filled. Print all received faxes or wait until all of memory. Check... line interface unit (LIU). Table 6-1. Update the firmware. All pages of the fax have the sender resend the fax. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Fax is busy Redial pending (HP LaserJet 3015 and 3030 only) None The fax line...
... to ensure that the fax machine is working by pressing FAX/SEND. Try a different phone cord. Fax memory full Canceling send (HP LaserJet 3015 and 3030 only) None During the fax job, the memory filled. Print all received faxes or wait until all of memory. Check... line interface unit (LIU). Table 6-1. Update the firmware. All pages of the fax have the sender resend the fax. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Fax is busy Redial pending (HP LaserJet 3015 and 3030 only) None The fax line...
Service Manual
Page 216
... is not allowed. Unplug the telephone cord from the computer to transmit as a to transmit as a fax. Update the firmware. See Updating the firmware code. No document sent (HP LaserJet 3015 and 3030 only) None The product did not scan any pages Rescan the pages or resend the file or receive...in a telephone, and try making one is finished memory to clear the error. See "Changing the detect-dial-tone setting" in group (HP LaserJet 3015 and 3030 only) None The speed-dial code that you typed is low. If, after replacing the LIU, the error persists, replace ...
... is not allowed. Unplug the telephone cord from the computer to transmit as a to transmit as a fax. Update the firmware. See Updating the firmware code. No document sent (HP LaserJet 3015 and 3030 only) None The product did not scan any pages Rescan the pages or resend the file or receive...in a telephone, and try making one is finished memory to clear the error. See "Changing the detect-dial-tone setting" in group (HP LaserJet 3015 and 3030 only) None The speed-dial code that you typed is low. If, after replacing the LIU, the error persists, replace ...
Service Manual
Page 217
... to retry sending the fax. If the error persists, replace the LIU. See, Formatter and line interface unit (LIU). Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to redial after a few minutes. Check that you are dialing the correct fax number. Plug the product ...redial a fax number failed, or the "Redial-no answer" option was turned off. See Control-panel menu structure. See Updating the firmware code. Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not answer. Check that the redial option is on and ready. Check ...
... to retry sending the fax. If the error persists, replace the LIU. See, Formatter and line interface unit (LIU). Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to redial after a few minutes. Check that you are dialing the correct fax number. Plug the product ...redial a fax number failed, or the "Redial-no answer" option was turned off. See Control-panel menu structure. See Updating the firmware code. Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not answer. Check that the redial option is on and ready. Check ...
Service Manual
Page 218
... then reload the stack of range None An invalid number was calling. See Updating the firmware code. The job should continue to clear the message. Printer tray is empty. If media is empty (HP LaserJet 3015 and 3030 only) None The one -touch or speed-dial. Page too ... different phone cord. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action No fax detected (HP LaserJet 3015 and 3030 only) None The product answered the incoming Allow the product to cancel the job. none The product could not print the...
... then reload the stack of range None An invalid number was calling. See Updating the firmware code. The job should continue to clear the message. Printer tray is empty. If media is empty (HP LaserJet 3015 and 3030 only) None The one -touch or speed-dial. Page too ... different phone cord. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action No fax detected (HP LaserJet 3015 and 3030 only) None The product answered the incoming Allow the product to cancel the job. none The product could not print the...
Service Manual
Page 220
... seconds, and then turn on the power and wait for the product to initialize. Try connecting the product to the laser scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. Try connecting the product to initialize. HP LaserJet 3015: see , Scanner assembly. See Laser/scanner assembly. Turn off then on None The product has experienced an internal...
... seconds, and then turn on the power and wait for the product to initialize. Try connecting the product to the laser scanner assembly. HP LaserJet 3020 and 3030 only: update the firmware. Try connecting the product to initialize. HP LaserJet 3015: see , Scanner assembly. See Laser/scanner assembly. Turn off then on None The product has experienced an internal...