HP Color LaserJet 1600 and 2600n Series Printers - Errors in Windows Vista after Install of the Printer and During Printing
Page 1
...HP Color LaserJet 1600 and 2600n Series Printers - In addition, error messages may appear when printing or when a status alert message attempts to locate the driver for the printer: Page 1 of the Printer and During Printing Security Level: Customer Viewable Date Written: August 27, 2007 Document Number: c01153120 Document Summary Include tips for troubleshooting... in Windows Vista after Install of 3 Uninstall and install the Windows Vista specific printer driver from www.hp.com Issue Description: Error messages appear during the installation of the HP Color LaserJet 1600 or 2600n CD.
...HP Color LaserJet 1600 and 2600n Series Printers - In addition, error messages may appear when printing or when a status alert message attempts to locate the driver for the printer: Page 1 of the Printer and During Printing Security Level: Customer Viewable Date Written: August 27, 2007 Document Number: c01153120 Document Summary Include tips for troubleshooting... in Windows Vista after Install of 3 Uninstall and install the Windows Vista specific printer driver from www.hp.com Issue Description: Error messages appear during the installation of the HP Color LaserJet 1600 or 2600n CD.
Service Manual
Page 7
...replacement 86 Separation pad removal and replacement 88 Paper pickup roller removal and replacement 89 Control panel removal and replacement 91 6 Troubleshooting Troubleshooting process...98 Troubleshooting checklist...98 Clearing jams ...99 Paper path...99 Common causes of paper jams 100 Where to look for jams...101 Jams ...inside the printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam...
...replacement 86 Separation pad removal and replacement 88 Paper pickup roller removal and replacement 89 Control panel removal and replacement 91 6 Troubleshooting Troubleshooting process...98 Troubleshooting checklist...98 Clearing jams ...99 Paper path...99 Common causes of paper jams 100 Where to look for jams...101 Jams ...inside the printer...102 Input jams...103 Tray 1...103 Tray 2...104 Output jams...104 Jams in the top bin 104 Pickup delay jam...
Service Manual
Page 8
...126 NVRAM initializer...126 Super NVRAM initializer...126 Restoring page counts and serial number 127 Cleaning the ETB...127 Troubleshooting tools...128 Printer pages and reports 128 Demo page...128 Configuration page 129 Event log...131 Supplies Status page 131 Fuser cleaning...restore the factory-set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...144 Configuration page...145 vi ENWW
...126 NVRAM initializer...126 Super NVRAM initializer...126 Restoring page counts and serial number 127 Cleaning the ETB...127 Troubleshooting tools...128 Printer pages and reports 128 Demo page...128 Configuration page 129 Event log...131 Supplies Status page 131 Fuser cleaning...restore the factory-set defaults 138 General print quality issues 138 Solving issues with color documents 142 HP Toolbox...1. 44 HP Toolbox...144 To view HP Toolbox 144 Troubleshooting tab 144 Print quality troubleshooting pages 144 Printer calibration...144 Cleaning page...144 Configuration page...145 vi ENWW
Service Manual
Page 11
HP Color LaserJet 2600n printer software 11 Envelope specifications...15 Envelope size ranges...16 Tray 1 and Tray 2 specifications...17 Optional Tray 3 specifications...18 Print cartridge life ...32 Basic operational sequence ...38 Motor specifications ...40 User-replaceable parts...62 Troubleshooting ...Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table 7-9 Table 7-10 Table 7-11 Table 7-12 Table 7-13 Table 7-14 Table 7-15 Printer features...4. List of 3) ...171 Control panel assembly ...175 Main drive assembly ...177 Fuser assembly ...181 PCB assembly location Tray 2 ...185 Tray ...
HP Color LaserJet 2600n printer software 11 Envelope specifications...15 Envelope size ranges...16 Tray 1 and Tray 2 specifications...17 Optional Tray 3 specifications...18 Print cartridge life ...32 Basic operational sequence ...38 Motor specifications ...40 User-replaceable parts...62 Troubleshooting ...Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table 7-9 Table 7-10 Table 7-11 Table 7-12 Table 7-13 Table 7-14 Table 7-15 Printer features...4. List of 3) ...171 Control panel assembly ...175 Main drive assembly ...177 Fuser assembly ...181 PCB assembly location Tray 2 ...185 Tray ...
Service Manual
Page 16
... User guide Contains detailed information for using the printer and troubleshooting problems. This guide is also available through the HP Toolbox software. Getting started guide Provides step-by-step instructions for online viewing. Embedded Web server Use to view troubleshooting information and online documentation. It is available in two formats on the CD-ROM...
... User guide Contains detailed information for using the printer and troubleshooting problems. This guide is also available through the HP Toolbox software. Getting started guide Provides step-by-step instructions for online viewing. Embedded Web server Use to view troubleshooting information and online documentation. It is available in two formats on the CD-ROM...
Service Manual
Page 49
... pick up this toner. Also, after the jam can develop leaks. ENWW Cleaning the printer 35 To clean the fuser using HP Toolbox NOTE Use the following procedure to clean the fuser using the HP Toolbox. To clean the engine when the computer is turned on the rollers and guides ...face-down into Tray 2 or optional Tray 3. 6 On the Troubleshooting Tools page, click the Clean button. A page with your fingers. CAUTION When cleaning the printer, do not touch the ETB with a damp cloth or with a pattern prints from the printer. 4 At the printer, remove any print media in the Ready state. 2 Open ...
... pick up this toner. Also, after the jam can develop leaks. ENWW Cleaning the printer 35 To clean the fuser using HP Toolbox NOTE Use the following procedure to clean the fuser using the HP Toolbox. To clean the engine when the computer is turned on the rollers and guides ...face-down into Tray 2 or optional Tray 3. 6 On the Troubleshooting Tools page, click the Clean button. A page with your fingers. CAUTION When cleaning the printer, do not touch the ETB with a damp cloth or with a pattern prints from the printer. 4 At the printer, remove any print media in the Ready state. 2 Open ...
Service Manual
Page 50
... confirm CALIBRATE NOW. You can adjust the calibration settings by using the HP Toolbox. Calibrating the printer The printer automatically calibrates at the printer 1 To calibrate from the HP Toolbox NOTE This procedure applies to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2 Click the Troubleshooting tab and then click Troubleshooting Tools (on the left side of the screen). 3 In the Calibration...
... confirm CALIBRATE NOW. You can adjust the calibration settings by using the HP Toolbox. Calibrating the printer The printer automatically calibrates at the printer 1 To calibrate from the HP Toolbox NOTE This procedure applies to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2 Click the Troubleshooting tab and then click Troubleshooting Tools (on the left side of the screen). 3 In the Calibration...
Service Manual
Page 77
... product. 3 Place the product on an ESD mat. Service approach Field Service on this printer. ■ Fuser ■ ETB ■ DC Controller ■ Formatter ■ Control Panel display If troubleshooting or a Control Panel message determines that would indicate a printer needs to be replaced. If an ESD mat or an ESD-protected workstation is...
... product. 3 Place the product on an ESD mat. Service approach Field Service on this printer. ■ Fuser ■ ETB ■ DC Controller ■ Formatter ■ Control Panel display If troubleshooting or a Control Panel message determines that would indicate a printer needs to be replaced. If an ESD mat or an ESD-protected workstation is...
Service Manual
Page 114
Make sure that meets HP specifications. For more information, see the HP LaserJet Printer Family Print Media Guide or go to http://www.hp.com/support/ljpaperguide. Make sure that Tray 2 or optional Tray 3 is removed before removing it. Print media is closed. Print media is opened during a print job. Reset the printer. This paper does not...
Make sure that meets HP specifications. For more information, see the HP LaserJet Printer Family Print Media Guide or go to http://www.hp.com/support/ljpaperguide. Make sure that Tray 2 or optional Tray 3 is removed before removing it. Print media is closed. Print media is opened during a print job. Reset the printer. This paper does not...
Service Manual
Page 116
...CAUTION Do not place anything on the transfer belt, which is not obvious, first look inside of the jam is located on the inside the printer. Loose toner might result in cold water. (Hot water will set the toner into the fabric.) 1 Open the front door. Each section... jams from inside the printer Use the following pages. In all cases, grasp the jammed paper by using the instructions on the following instructions to remove the paper. If the location of the front door. Otherwise, the printer may be damaged, adversely affecting print quality. 102 Chapter 6 Troubleshooting ENWW
...CAUTION Do not place anything on the transfer belt, which is not obvious, first look inside of the jam is located on the inside the printer. Loose toner might result in cold water. (Hot water will set the toner into the fabric.) 1 Open the front door. Each section... jams from inside the printer Use the following pages. In all cases, grasp the jammed paper by using the instructions on the following instructions to remove the paper. If the location of the front door. Otherwise, the printer may be damaged, adversely affecting print quality. 102 Chapter 6 Troubleshooting ENWW
Service Manual
Page 118
Input jams are indicated on the interior right side of the printer and remove paper as indicated on the jam instruction label, located on the label with the number 3. Figure 6-3 Tray 2 input jam label Output jams Jams ... toner into the fabric.) 1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin. 104 Chapter 6 Troubleshooting ENWW If you get toner on your clothes or hands, wash them in loose toner on the page. Tray 2 Open the front door of the...
Input jams are indicated on the interior right side of the printer and remove paper as indicated on the jam instruction label, located on the label with the number 3. Figure 6-3 Tray 2 input jam label Output jams Jams ... toner into the fabric.) 1 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin. 104 Chapter 6 Troubleshooting ENWW If you get toner on your clothes or hands, wash them in loose toner on the page. Tray 2 Open the front door of the...
Service Manual
Page 122
...does not match the media size configured for the tray. Use the power switch to initialize. 108 Chapter 6 Troubleshooting ENWW Replace the engine. In Tray 2 or optional Tray 3, verify that the paper-length guide is in the...If this does not clear the error, replace the fuser. The print engine has failed to cancel the job. Laser scanners are not replaceable. The device memory has been almost completely filled. Recommended action Load the paper as indicated. ... No paper pickup Press Unexpected size in tray X Description The printer is waiting for paper in the tray.
...does not match the media size configured for the tray. Use the power switch to initialize. 108 Chapter 6 Troubleshooting ENWW Replace the engine. In Tray 2 or optional Tray 3, verify that the paper-length guide is in the...If this does not clear the error, replace the fuser. The print engine has failed to cancel the job. Laser scanners are not replaceable. The device memory has been almost completely filled. Recommended action Load the paper as indicated. ... No paper pickup Press Unexpected size in tray X Description The printer is waiting for paper in the tray.
Service Manual
Page 124
... the HP Color LaserJet 2600n toolbox and click Supplies Status. NOTE Any printer repair required as a result of print cartridges. One of using non-HP supplies is installed. Order black cartridge, Order cyan cartridge, Order magenta cartridge, or Order yellow cartridge Recommended action Install correct print cartridges. To order supplies online, click Order Supplies. 110 Chapter 6 Troubleshooting...
... the HP Color LaserJet 2600n toolbox and click Supplies Status. NOTE Any printer repair required as a result of print cartridges. One of using non-HP supplies is installed. Order black cartridge, Order cyan cartridge, Order magenta cartridge, or Order yellow cartridge Recommended action Install correct print cartridges. To order supplies online, click Order Supplies. 110 Chapter 6 Troubleshooting...
Service Manual
Page 126
... consumption levels of range 112 Chapter 6 Troubleshooting ENWW Recommended action No action is calibrating. Unauthorized cyan Unauthorized black If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Cleaning... The printer is in use alternates with Ready A ...new supply has been installed that is pressed. No action is not covered under HP warranty. Table 6-2 Status log only messages Error log code 54.06 54.10 54.11 54.12 54.13 54.14 Description Color density sensor error Color...
... consumption levels of range 112 Chapter 6 Troubleshooting ENWW Recommended action No action is calibrating. Unauthorized cyan Unauthorized black If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Cleaning... The printer is in use alternates with Ready A ...new supply has been installed that is pressed. No action is not covered under HP warranty. Table 6-2 Status log only messages Error log code 54.06 54.10 54.11 54.12 54.13 54.14 Description Color density sensor error Color...
Service Manual
Page 128
... the printer or HP Toolbox. This section lists information about the media type for all the media that is installed. 3 Paper settings. Configuration page The Configuration page lists the current settings and properties of color pages printed, and information about the type settings for each tray and about paper jams. 114 Chapter 6 Troubleshooting ENWW...
... the printer or HP Toolbox. This section lists information about the media type for all the media that is installed. 3 Paper settings. Configuration page The Configuration page lists the current settings and properties of color pages printed, and information about the type settings for each tray and about paper jams. 114 Chapter 6 Troubleshooting ENWW...
Service Manual
Page 130
... last five events. For more information, see Configuration page. 116 Chapter 6 Troubleshooting ENWW It also lists the estimated pages remaining, number of HP print cartridges. You can print a Supplies Status page from the printer control panel 1 Press (LEFT ARROW) or (RIGHT ARROW) to select the...Supplies Status. 4 Press (SELECT) to print the Supplies Status page. To print the Supplies Status page from the printer or the HP Toolbox. Table 6-4 Supplies Status page 1 Print cartridge area 2 Ordering information 3 Return and recycling information Status log The status log for ...
... last five events. For more information, see Configuration page. 116 Chapter 6 Troubleshooting ENWW It also lists the estimated pages remaining, number of HP print cartridges. You can print a Supplies Status page from the printer control panel 1 Press (LEFT ARROW) or (RIGHT ARROW) to select the...Supplies Status. 4 Press (SELECT) to print the Supplies Status page. To print the Supplies Status page from the printer or the HP Toolbox. Table 6-4 Supplies Status page 1 Print cartridge area 2 Ordering information 3 Return and recycling information Status log The status log for ...
Service Manual
Page 134
...paper Increased transfer bias for high resistivity paper 120 Chapter 6 Troubleshooting ENWW To make the desired selections and click Apply. Table 6-7 Extended print modes HP Toolbox extended print mode Paper curl Heavy coverage Printer adjustment Fusing adjustment Fusing adjustment Toner offset Flap sealing Less ... 75-105 g/m2 106-120 g/m2 121-163 g/m2 Default media types Plain, color, preprinted, prepunched, recycled Transparencies Labels Light Heavy Cardstock, bond Light Glossy Glossy Heavy Glossy HP Tough paper Envelopes Print Modes menu Under the Print Modes menu in the Print Modes ...
...paper Increased transfer bias for high resistivity paper 120 Chapter 6 Troubleshooting ENWW To make the desired selections and click Apply. Table 6-7 Extended print modes HP Toolbox extended print mode Paper curl Heavy coverage Printer adjustment Fusing adjustment Fusing adjustment Toner offset Flap sealing Less ... 75-105 g/m2 106-120 g/m2 121-163 g/m2 Default media types Plain, color, preprinted, prepunched, recycled Transparencies Labels Light Heavy Cardstock, bond Light Glossy Glossy Heavy Glossy HP Tough paper Envelopes Print Modes menu Under the Print Modes menu in the Print Modes ...
Service Manual
Page 136
... program from the HP Toolbox. Generally, smoother paper provides better results. 2 If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you were printing. 122 Chapter 6 Troubleshooting ENWW For Windows XP (Classic view): 1 In the Windows system tray, click Start, and then click Printers and Faxes. 2 Right...
... program from the HP Toolbox. Generally, smoother paper provides better results. 2 If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you were printing. 122 Chapter 6 Troubleshooting ENWW For Windows XP (Classic view): 1 In the Windows system tray, click Start, and then click Printers and Faxes. 2 Right...
Service Manual
Page 137
...computer and the device and try printing again. Wrong size/type media Use the following procedure to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the input trays.) 2 Make sure that the driver for the software program is correctly installed, configured,... of media requested is selecting the correct media size or type. 2 Make sure that the printer driver for information about paper handling issues. Load the tray with enough media to troubleshoot and resolve wrong size or type media problems. 1 Make sure that the software program is ...
...computer and the device and try printing again. Wrong size/type media Use the following procedure to complete the print job. (See the HP Color LaserJet 2600n User Guide for information about configuring the input trays.) 2 Make sure that the driver for the software program is correctly installed, configured,... of media requested is selecting the correct media size or type. 2 Make sure that the printer driver for information about paper handling issues. Load the tray with enough media to troubleshoot and resolve wrong size or type media problems. 1 Make sure that the software program is ...
Service Manual
Page 140
... initialization, print a Configuration page, which contains network setting information. When a super NVRAM init is not supported for this printer. Service mode functions (SERVICE ONLY) Cold reset Cold-reset, which power-cycles the engine with a special button press, is performed, the...Service menu to execute a super NVRAM init. 1 Turn off the printer. 2 Press and hold the (LEFT ARROW) and (RIGHT ARROW) buttons simultaneously. 126 Chapter 6 Troubleshooting ENWW When the NVRAM init is complete, the printer will erase all customer-accessible menu settings via control panel and software...
... initialization, print a Configuration page, which contains network setting information. When a super NVRAM init is not supported for this printer. Service mode functions (SERVICE ONLY) Cold reset Cold-reset, which power-cycles the engine with a special button press, is performed, the...Service menu to execute a super NVRAM init. 1 Turn off the printer. 2 Press and hold the (LEFT ARROW) and (RIGHT ARROW) buttons simultaneously. 126 Chapter 6 Troubleshooting ENWW When the NVRAM init is complete, the printer will erase all customer-accessible menu settings via control panel and software...