User Guide 1
Page 9
... the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support...
... the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support...
User Guide 1
Page 12
... product. NOTE: Use only licensed original software. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be illegal. Then select User Guides. 5. Look in an unstable installation, infect the...
... product. NOTE: Use only licensed original software. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be illegal. Then select User Guides. 5. Look in an unstable installation, infect the...
User Guide 1
Page 15
... connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Operating system controls The Network and Sharing Center allows you wireless connectivity over a wireless wide area network...
... connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Operating system controls The Network and Sharing Center allows you wireless connectivity over a wireless wide area network...
User Guide 1
Page 16
... displayed, allowing you want to connect to: 1. Under the Change your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. 8 Chapter 3 Connecting to a network A list of options is a security-enabled WLAN, you are listed, you must establish an account with an Internet service provider (ISP). After the connection is on -screen instructions...
... displayed, allowing you want to connect to: 1. Under the Change your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. 8 Chapter 3 Connecting to a network A list of options is a security-enabled WLAN, you are listed, you must establish an account with an Internet service provider (ISP). After the connection is on -screen instructions...
User Guide 1
Page 18
... the list, be sure that Bluetooth on that the code on the computer. 2. To connect the network cable, follow the on-screen instructions to verify that device is no RJ-45 jack on . NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your office. Plug the other devices settings...
... the list, be sure that Bluetooth on that the code on the computer. 2. To connect the network cable, follow the on-screen instructions to verify that device is no RJ-45 jack on . NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your office. Plug the other devices settings...
User Guide 1
Page 19
... connect wireless speakers to video chat, record video, and record still images. Before connecting speakers, lower the volume setting. For additional safety information, see Setting up . You can also play music CDs on the computer (on a docking station. Using the camera 11 Or, to make your computer an even more cameras that enable you to your computer, follow the device manufacturer's instructions. Using audio You can attach wired speakers...
... connect wireless speakers to video chat, record video, and record still images. Before connecting speakers, lower the volume setting. For additional safety information, see Setting up . You can also play music CDs on the computer (on a docking station. Using the camera 11 Or, to make your computer an even more cameras that enable you to your computer, follow the device manufacturer's instructions. Using audio You can attach wired speakers...
User Guide 1
Page 20
... system. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using video Your computer is a powerful video device that the external device is connected to the correct port on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Follow the device manufacturer's instructions. For information about using the correct cable. As a result...
... system. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using video Your computer is a powerful video device that the external device is connected to the correct port on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Follow the device manufacturer's instructions. For information about using the correct cable. As a result...
User Guide 1
Page 27
... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. To use action keys and hot keys to perform specific functions. The keyboard also allows you do using certain keys and key combinations. ● Action keys perform an assigned function. NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may support the following...
... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Under Devices and Printers, select Mouse. To use action keys and hot keys to perform specific functions. The keyboard also allows you do using certain keys and key combinations. ● Action keys perform an assigned function. NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may support the following...
User Guide 1
Page 28
... the monitor. Turns the keyboard backlight off . To turn off this key alternates the screen image from high (when you hold down the key. To conserve battery power, turn the keyboard backlight back on . NOTE: A wireless network must be set up before a wireless connection is possible. Plays the previous track of an audio CD or the previous section of a CD, a DVD, or a BD. Mutes or restores speaker sound. Turns the airplane mode and wireless feature...
... the monitor. Turns the keyboard backlight off . To turn off this key alternates the screen image from high (when you hold down the key. To conserve battery power, turn the keyboard backlight back on . NOTE: A wireless network must be set up before a wireless connection is possible. Plays the previous track of an audio CD or the previous section of a CD, a DVD, or a BD. Mutes or restores speaker sound. Turns the airplane mode and wireless feature...
User Guide 1
Page 30
... the Downloads and updates page, make the selection for updates and messages. 3. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select Check for updates. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows...
... the Downloads and updates page, make the selection for updates and messages. 3. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select Check for updates. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows...
User Guide 1
Page 33
... access to the Windows operating system Computer security features 25 Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. For protection against new viruses beyond the trial period, purchase an extended service. To set up Windows Hello, follow the on-screen instructions to sign in options. 2. Windows Hello (select products only) On products equipped with a fingerprint reader...
... access to the Windows operating system Computer security features 25 Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. For protection against new viruses beyond the trial period, purchase an extended service. To set up Windows Hello, follow the on-screen instructions to sign in options. 2. Windows Hello (select products only) On products equipped with a fingerprint reader...
User Guide 1
Page 36
... reconnect the mouse cable, and then restart the computer. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to the audio-out (black) jack on the keyboard to 1. Press alt+tab to navigate to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse. Select System and Security. 2. Type control panel in the...
... reconnect the mouse cable, and then restart the computer. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to the audio-out (black) jack on the keyboard to 1. Press alt+tab to navigate to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse. Select System and Security. 2. Type control panel in the...
User Guide 1
Page 37
... Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is no error message 1. Internet access 29 Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Network and Internet, and then select Network and Sharing Center. 2. Follow the on -screen instructions. Be sure that the speakers are turned on. Type control panel...
... Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is no error message 1. Internet access 29 Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Network and Internet, and then select Network and Sharing Center. 2. Follow the on -screen instructions. Be sure that the speakers are turned on. Type control panel...
User Guide 1
Page 38
..., programs, and drivers. or - 30 Chapter 8 Troubleshooting Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. NOTE: To enable a program to a configuration that was installed. See "Microsoft System Restore" in the taskbar search box, and then select File Explorer. 2. To update a driver, select Update Driver, and then follow the on-screen instructions. - See "Software program and hardware driver reinstallation" in...
..., programs, and drivers. or - 30 Chapter 8 Troubleshooting Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. NOTE: To enable a program to a configuration that was installed. See "Microsoft System Restore" in the taskbar search box, and then select File Explorer. 2. To update a driver, select Update Driver, and then follow the on-screen instructions. - See "Software program and hardware driver reinstallation" in...
User Guide 1
Page 40
... Hardware Diagnostics Windows detects a failure that allows you need to access it . Select the link and follow the on -screen instructions. ● A Quick Response (QR) code is displayed. Select Troubleshooting and fixes. Follow those instructions. b. Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of the following options: ● A Failure...
... Hardware Diagnostics Windows detects a failure that allows you need to access it . Select the link and follow the on -screen instructions. ● A Quick Response (QR) code is displayed. Select Troubleshooting and fixes. Follow those instructions. b. Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of the following options: ● A Failure...
User Guide 1
Page 41
... code is functioning properly. Service Center page displays, with your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow these steps: ▲ Navigate to the folder on your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a mobile device to a USB flash drive on -screen instructions. - Using HP PC Hardware Diagnostics UEFI 33 Installing HP...
... code is functioning properly. Service Center page displays, with your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow these steps: ▲ Navigate to the folder on your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a mobile device to a USB flash drive on -screen instructions. - Using HP PC Hardware Diagnostics UEFI 33 Installing HP...
User Guide 1
Page 45
... Using Windows tools on a bootable USB flash drive. Enter the task you to back up your personal information (see Using Windows tools on page 37). ● Creating a restore point-You can use Windows tools to create a restore point (see Using Windows tools on page 37). ● Creating recovery media (select products only)-You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool...
... Using Windows tools on a bootable USB flash drive. Enter the task you to back up your personal information (see Using Windows tools on page 37). ● Creating a restore point-You can use Windows tools to create a restore point (see Using Windows tools on page 37). ● Creating recovery media (select products only)-You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool...
User Guide 1
Page 55
... the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your new computer. If you intend to upgrade any problems setting up your system and turning it only after you attempted to repair your computer on the back of your computer, see the Setup Instructions or Quick Setup poster or Getting to the extent allowed by local law, covered under the terms and conditions listed...
... the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your new computer. If you intend to upgrade any problems setting up your system and turning it only after you attempted to repair your computer on the back of your computer, see the Setup Instructions or Quick Setup poster or Getting to the extent allowed by local law, covered under the terms and conditions listed...
User Guide 1
Page 56
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
Page 57
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...