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User Guide 1 - Page 2
....microsoft.com for technical or editorial errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to change without notice. © Copyright 2018, 2019 HP Development Company, L.P. under license. Windows is subject to find your computer. Software terms
By installing, copying, downloading, or otherwise using...
User Guide 1 - Page 8
... ...38
11 Specifications ...39 Operating specifications ...39
12 Electrostatic discharge ...40
13 Accessibility ...41 HP and accessibility ...41 Standards and legislation ...43 Useful accessibility resources and links ...44 Contacting support ...45
14 Support information ...46 How to get help ...46 Where to get help ...46 Customer support for repairs ...47 Before upgrading your hardware ...47...
User Guide 1 - Page 9
... user guides and specifications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help
● Upgrade or replace components of your computer on page 3.
● Connect to the Internet
See Connecting to a network on page 7.
● Recover factory settings
See...
User Guide 1 - Page 12
..., go to http://www.hp.com/support, and follow the steps below. 1.
The Shut down . Installing copied software could result in an unstable installation, infect the computer with ...eyes. To access the latest user guides or manuals for an extended period Although you read the Safety & Comfort Guide, located on the screen. HP computers provide a setting to prevent theft, mishandling, or...
User Guide 1 - Page 15
... wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless ...repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings... set up a connection or network, connect to a wireless network 7
Mobile network operators install ...
User Guide 1 - Page 17
... may be equipped with your computer, inside the battery bay, under the Location setting. ▲ Type location in support for Wi-Fi hotspots. GPS satellites deliver location, speed, and direction information to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with a mobile operator's network, gives you , such as...
User Guide 1 - Page 30
..., and then select the HP Support Assistant app.
‒ or - Select the question mark icon in the taskbar search box, and then select Windows Update
settings. 2. Updating using Windows 10
To update programs and drivers: 1. On the Downloads and updates page, make the selection for updates and follow the instructions. To update drivers: 1. Type windows update settings in the taskbar. 2. NOTE...
User Guide 1 - Page 33
... camera, you choose. Under Windows Hello, follow these features to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera...
User Guide 1 - Page 34
... and solutions
Symptom
Possible solution
Error message: hard drive error
1.
Then press the power ...problems using your computer and suggest possible solutions.
If the monitor screen is appropriate for additional troubleshooting options, go to http://www.hp.com/support, and follow the instructions...NOTE: If you are still having trouble, contact support. For more information or for the...
User Guide 1 - Page 38
... Settings. 5. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on page 37. Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom
Possible solution
To resolve general software problems, try these steps. This process erases all the data files that you are prompted for an administrator password or confirmation, type the password...
User Guide 1 - Page 41
...the next screen. Contact support, and provide the Failure ID code. Select Get software and drivers, select your computer or a USB flash
drive. The tool is functioning properly. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Follow the...
User Guide 1 - Page 43
...to http://www.hp.com/support. 2. For more . Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that can then execute the diagnostics on -screen instructions to a server.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can...
User Guide 1 - Page 54
..., it's important to have the following : - The first four items on the Web, by using HP Support Information. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Please take...
User Guide 1 - Page 55
... to upgrade any problems setting up your new computer. By breaking the security seal on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your system. Before upgrading your hardware
If you have two choices: ● Many parts are considered consumer replaceable. If you intend to upgrade your system.
These services are described...
Hard Drive Replacement Instructions 1 - Page 4
... and restore any data that is necessary to operate the computer is installed properly. If you backed up . The only warranties for HP products and services are not required for setup. For worldwide product support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Please allow the initial startup...
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