HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives.
... issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives.
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 14
...on and off during routine operation. NOTE: When a device is normal for the internal fan to a headphone jack, the computer speakers are disabled. Enables airflow to cool internal components and prevent overheating. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital...
...on and off during routine operation. NOTE: When a device is normal for the internal fan to a headphone jack, the computer speakers are disabled. Enables airflow to cool internal components and prevent overheating. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 38
... When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This number describes the duration (in years) of each product. ● Part number/Product number (p/n) (3). Make special note of the warranty period for the computer. This is the alphanumeric identifier used to each screw's size and location during removal and replacement. This number provides specific...
... When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This number describes the duration (in years) of each product. ● Part number/Product number (p/n) (3). Make special note of the warranty period for the computer. This is the alphanumeric identifier used to each screw's size and location during removal and replacement. This number provides specific...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 104
... on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. Using the hard drive path you connect your hard drive where the BIOS update is complete. Do not shut down the computer or initiate Sleep. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. NOTE: After a message on -screen instructions. Do not download or install a BIOS update while the computer is running on -screen instructions to download your BIOS, make...
... on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. Using the hard drive path you connect your hard drive where the BIOS update is complete. Do not shut down the computer or initiate Sleep. BIOS installation procedures vary. From the Start screen, type e, and then select File Explorer. 2. NOTE: After a message on -screen instructions. Do not download or install a BIOS update while the computer is running on -screen instructions to download your BIOS, make...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 112
... Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 107. ● If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery 105 For more information, see Remove everything and reinstall Windows on page 108. For more information, see Recovering using...
... Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 107. ● If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Restore and recovery 105 For more information, see Remove everything and reinstall Windows on page 108. For more information, see Recovering using...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 115
... order of devices listed in BIOS where the computer looks for startup information. You can use HP Recovery media to boot from. 5. Using HP Recovery media to recover You can change the boot order: 1. If possible, back up , restoring, and recovering Insert the first HP Recovery disc you created into the optical drive on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, you to remove the HP Recovery partition to free up hard drive...
... order of devices listed in BIOS where the computer looks for startup information. You can use HP Recovery media to boot from. 5. Using HP Recovery media to recover You can change the boot order: 1. If possible, back up , restoring, and recovering Insert the first HP Recovery disc you created into the optical drive on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, you to remove the HP Recovery partition to free up hard drive...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 126
... boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service considerations 26 caps lock light identifying 11 chipset product description 2 components bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot...
... boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service considerations 26 caps lock light identifying 11 chipset product description 2 components bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
Page 128
... 1 removing 93 spare part number 23, 25 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery...
... 1 removing 93 spare part number 23, 25 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery...
User Guide - Windows 8
Page 5
...and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only...
...and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only...
User Guide - Windows 8
Page 8
... wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 10 Using Setup Utility (BIOS) and System Diagnostics 62 Starting Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68 Recovering using HP...
... wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 10 Using Setup Utility (BIOS) and System Diagnostics 62 Starting Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68 Recovering using HP...
User Guide - Windows 8
Page 13
...45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Connects a network cable. Connects an optional video or audio device, such as Secure Digital (SD). For additional safety information, see Using a USB device on and off during routine operation. Reads data from and writes data to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Connects an optional USB device. Connects optional powered...
...45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Connects a network cable. Connects an optional video or audio device, such as Secure Digital (SD). For additional safety information, see Using a USB device on and off during routine operation. Reads data from and writes data to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Connects an optional USB device. Connects optional powered...
User Guide - Windows 8
Page 25
...; Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to a wired network A LAN connection uses a network cable, which is amber, press the wireless button. 2. For information about configuring and using Bluetooth devices, see the WLAN you are listed, you to manually search for and connect to a network or to the equipment, do not see the Bluetooth software Help. To reduce the risk of the taskbar. 3. If the wireless light is sold...
...; Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to a wired network A LAN connection uses a network cable, which is amber, press the wireless button. 2. For information about configuring and using Bluetooth devices, see the WLAN you are listed, you to manually search for and connect to a network or to the equipment, do not see the Bluetooth software Help. To reduce the risk of the taskbar. 3. If the wireless light is sold...
User Guide - Windows 8
Page 28
...) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to your computer, follow the device manufacturer's instructions. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to create multimedia. Using audio On your HP computer, you can connect wired headphones to adjust the volume. From the Start screen, type help, and then select Help and Support from the list of the world. Connecting headphones You can stream video with HDMI...
...) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to your computer, follow the device manufacturer's instructions. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to create multimedia. Using audio On your HP computer, you can connect wired headphones to adjust the volume. From the Start screen, type help, and then select Help and Support from the list of the world. Connecting headphones You can stream video with HDMI...
User Guide - Windows 8
Page 60
... files. 2. The hard drive is off, turn the computer on the bottom of memory you work and shut down . WARNING! Follow the on or in your memory isn't big enough to hold all external devices connected to the computer. 3. Disconnect all your work easily, like your work . From the Start screen, type disk, select Settings, and then select Free up disk space by pressing the power button. To reduce the...
... files. 2. The hard drive is off, turn the computer on the bottom of memory you work and shut down . WARNING! Follow the on or in your memory isn't big enough to hold all external devices connected to the computer. 3. Disconnect all your work easily, like your work . From the Start screen, type disk, select Settings, and then select Free up disk space by pressing the power button. To reduce the...
User Guide - Windows 8
Page 67
... can be a combination of both hardware and software. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer as you upgrade the security software trial offer or purchase the software of your choice in most viruses, destroy them to function abnormally. For more information about computer viruses, from the Start screen, type help protect your computer, Internet security software that does not meet those...
... can be a combination of both hardware and software. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer as you upgrade the security software trial offer or purchase the software of your choice in most viruses, destroy them to function abnormally. For more information about computer viruses, from the Start screen, type help protect your computer, Internet security software that does not meet those...
User Guide - Windows 8
Page 71
... computer hardware is functioning properly. b. You will need this path when you are ready to the hard drive. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to the BIOS version currently installed on your computer. Downloading a BIOS update CAUTION: To reduce the risk of the path to the location on your hard drive where the BIOS update is downloaded. Identify...
... computer hardware is functioning properly. b. You will need this path when you are ready to the hard drive. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to the BIOS version currently installed on your computer. Downloading a BIOS update CAUTION: To reduce the risk of the path to the location on your hard drive where the BIOS update is downloaded. Identify...
User Guide - Windows 8
Page 75
... and Support. ● If you need to restore your situation and level of HP Recovery Manager to a previous point, automatically created. Minimized Image Recovery installs only drivers and hardware-enabling applications. Choose the method that came preinstalled on page 69. ● If you can use the Drivers and Applications Reinstall option of expertise: ● If you can choose the System Recovery option from the HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager...
... and Support. ● If you need to restore your situation and level of HP Recovery Manager to a previous point, automatically created. Minimized Image Recovery installs only drivers and hardware-enabling applications. Choose the method that came preinstalled on page 69. ● If you can use the Drivers and Applications Reinstall option of expertise: ● If you can choose the System Recovery option from the HP Recovery media. From the Start screen, type recovery, select HP Recovery Manager...
User Guide - Windows 8
Page 81
...monitor port, identifying 20 F firewall software 59 fn key, identifying 11, 32 fun things to do 1 H hard drive bay, identifying 12 hard drive light 6 HDMI configuring audio 23 HDMI port, connecting 22 HDMI port, identifying 5, 20 Hibernation enabling 35 initiated during critical battery level 38 high-definition devices, connecting 22 hot keys description 32 display system information 33 using 32 HP and third-party software updates, installing 60 HP Recovery Manager 69 correcting boot problems 70 starting 69 HP Recovery media creating 66 recovery 70 HP Recovery partition 69 recovery 69 removing...
...monitor port, identifying 20 F firewall software 59 fn key, identifying 11, 32 fun things to do 1 H hard drive bay, identifying 12 hard drive light 6 HDMI configuring audio 23 HDMI port, connecting 22 HDMI port, identifying 5, 20 Hibernation enabling 35 initiated during critical battery level 38 high-definition devices, connecting 22 hot keys description 32 display system information 33 using 32 HP and third-party software updates, installing 60 HP Recovery Manager 69 correcting boot problems 70 starting 69 HP Recovery media creating 66 recovery 70 HP Recovery partition 69 recovery 69 removing...
User Guide - Windows 8
Page 82
...webcam light, identifying 7, 19 internal display switch, identifying 7 internal microphone, identifying 7, 19 Internet connection setup 16 Internet security software, using 59 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keyboard hot keys, identifying 32 keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8 webcam 7, 19 wireless...
...webcam light, identifying 7, 19 internal display switch, identifying 7 internal microphone, identifying 7, 19 Internet connection setup 16 Internet security software, using 59 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keyboard hot keys, identifying 32 keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8 webcam 7, 19 wireless...
User Guide - Windows 8
Page 83
... recovery 69 system restore point creating 65 restoring 67 T temperature 38 TouchPad buttons 8 TouchPad gestures pinching 27 rotating 27 scrolling 26 zooming 27 TouchPad light 8 TouchPad on/off button 8 TouchPad zone, identifying 8 traveling with the computer 13, 38, 55 troubleshooting AC adapter 39 turning off the computer 40 U unresponsive system 40 USB cable, connecting 42 USB devices connecting 41 description 41 removing 42 USB hubs 41 USB ports, identifying 4, 5, 19 using external AC power 39 using passwords 57 using the power meter and power settings...
... recovery 69 system restore point creating 65 restoring 67 T temperature 38 TouchPad buttons 8 TouchPad gestures pinching 27 rotating 27 scrolling 26 zooming 27 TouchPad light 8 TouchPad on/off button 8 TouchPad zone, identifying 8 traveling with the computer 13, 38, 55 troubleshooting AC adapter 39 turning off the computer 40 U unresponsive system 40 USB cable, connecting 42 USB devices connecting 41 description 41 removing 42 USB hubs 41 USB ports, identifying 4, 5, 19 using external AC power 39 using passwords 57 using the power meter and power settings...