User Guide
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... the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select Warranty and services. ● Get up your computer Setup Instructions poster - or - 1 For U.S. specifications for your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to videos about using automated updates, diagnostic...
... the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select Warranty and services. ● Get up your computer Setup Instructions poster - or - 1 For U.S. specifications for your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to videos about using automated updates, diagnostic...
User Guide
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... safety feature. ● Plug the power cord into an AC outlet. When connecting all times. ● Disconnect power from the monitor, computer, and accessories to open the enclosure of the CD or DVD drive. ● The power supply is currently running. Enter your computer operating system. c. Click Download next to install each update you use a power surge protection detection device. d. Select your computer model name and number in which you move...
... safety feature. ● Plug the power cord into an AC outlet. When connecting all times. ● Disconnect power from the monitor, computer, and accessories to open the enclosure of the CD or DVD drive. ● The power supply is currently running. Enter your computer operating system. c. Click Download next to install each update you use a power surge protection detection device. d. Select your computer model name and number in which you move...
User Guide
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... the Start screen, type support, and then select the HP Support Assistant app. If you have issues connecting to install additional hardware devices or software. Read the Regulatory, Safety and Environmental Notices. Select My computer, and then select User guides. 6. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory...
... the Start screen, type support, and then select the HP Support Assistant app. If you have issues connecting to install additional hardware devices or software. Read the Regulatory, Safety and Environmental Notices. Select My computer, and then select User guides. 6. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory...
User Guide
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... return to the previous screen. 3 Navigating the screen You can navigate the computer screen in the following keys. TIP: The Windows key on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The icons on the keyboard allows you to the Start screen from those discussed...
... return to the previous screen. 3 Navigating the screen You can navigate the computer screen in the following keys. TIP: The Windows key on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The icons on the keyboard allows you to the Start screen from those discussed...
User Guide
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....hp.com/go/contactHP, and then search for additional troubleshooting options, go to a backup hard drive. 3. Press ctrl+alt+delete. 2. The green power supply light on the computer. The following tables present some issues you might not be on the keyboard. drive error a. or - 5 Troubleshooting If you are still having trouble, contact support. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
....hp.com/go/contactHP, and then search for additional troubleshooting options, go to a backup hard drive. 3. Press ctrl+alt+delete. 2. The green power supply light on the computer. The following tables present some issues you might not be on the keyboard. drive error a. or - 5 Troubleshooting If you are still having trouble, contact support. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
User Guide
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... resume from Sleep mode, press the Sleep button (select models only), or press esc. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on . Turn off your system has an external antenna, try moving the antenna to the Internet. If...
... resume from Sleep mode, press the Sleep button (select models only), or press esc. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on . Turn off your system has an external antenna, try moving the antenna to the Internet. If...
User Guide
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... have installed on your problem. 1. See "Software program and hardware driver reinstallation," in the next entry. ● Restore your computer to an earlier version of the driver if the new one does not solve your computer, use the System Recovery program. Updating device drivers Complete the following procedure to update a driver, or to revert to a configuration that you want to add restore points manually: 1. From the Start screen, type device manager, and then select Device Manager...
... have installed on your problem. 1. See "Software program and hardware driver reinstallation," in the next entry. ● Restore your computer to an earlier version of the driver if the new one does not solve your computer, use the System Recovery program. Updating device drivers Complete the following procedure to update a driver, or to revert to a configuration that you want to add restore points manually: 1. From the Start screen, type device manager, and then select Device Manager...
User Guide
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Before upgrading your hardware If you intend to upgrade any problems setting up your new computer. This is necessary, HP support will make arrangements to repair your computer. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your computer on , immediately contact HP support using the procedures given earlier in this chapter. By breaking the security seal on the back of the computer...
Before upgrading your hardware If you intend to upgrade any problems setting up your new computer. This is necessary, HP support will make arrangements to repair your computer. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your computer on , immediately contact HP support using the procedures given earlier in this chapter. By breaking the security seal on the back of the computer...
User Guide 1
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... product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
... product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button, and...
User Guide 1
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..., or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your home, and public places...
..., or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your home, and public places...
User Guide 1
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... the list, be sure that Bluetooth on that the code on your home (instead of working wirelessly), or if you are adding, follow these steps: 1. refer to an existing network at your device from TV and radio reception, orient the circuitry end of the network cable into the network jack (1) on . Enable Bluetooth, if it is displayed. Connecting to a wired network-LAN (select products only) Use a LAN connection if...
... the list, be sure that Bluetooth on that the code on your home (instead of working wirelessly), or if you are adding, follow these steps: 1. refer to an existing network at your device from TV and radio reception, orient the circuitry end of the network cable into the network jack (1) on . Enable Bluetooth, if it is displayed. Connecting to a wired network-LAN (select products only) Use a LAN connection if...
User Guide 1
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... Control Panel. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform specific functions. The icons on the country or region, the keys and keyboard functions of the fn key and another key. Type control panel in the following keys. Using...
... Control Panel. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform specific functions. The icons on the country or region, the keys and keyboard functions of the fn key and another key. Type control panel in the following keys. Using...
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... in Windows 10" webpage. Starts, pauses, or resumes playback of a DVD or a BD. NOTE: A wireless network must be set up before a wireless connection is also referred to off this key alternates the screen image from high (when you hold down the key. Plays the next track of an audio CD or the next section of an audio CD, a DVD, or a BD. Switches the screen image between display devices connected to a simultaneous display...
... in Windows 10" webpage. Starts, pauses, or resumes playback of a DVD or a BD. NOTE: A wireless network must be set up before a wireless connection is also referred to off this key alternates the screen image from high (when you hold down the key. Plays the next track of an audio CD or the next section of an audio CD, a DVD, or a BD. Switches the screen image between display devices connected to a simultaneous display...
User Guide 1
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... Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to open the wizard, and then follow the on-screen instructions. If your computer (or speaker system). Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. To resume from Sleep mode, press the Sleep button...
... Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to open the wizard, and then follow the on-screen instructions. If your computer (or speaker system). Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. To resume from Sleep mode, press the Sleep button...
User Guide 1
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..., and then turn it . 5. Select the Driver tab. 5. or - 30 Chapter 8 Troubleshooting See "Software program and hardware driver reinstallation" in use . Select the startup items that you want to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Select Advanced system settings. NOTE: If you have created. Select the Startup tab, and then select Open Task Manager. 4. Type device manager in the...
..., and then turn it . 5. Select the Driver tab. 5. or - 30 Chapter 8 Troubleshooting See "Software program and hardware driver reinstallation" in use . Select the startup items that you want to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Select Advanced system settings. NOTE: If you have created. Select the Startup tab, and then select Open Task Manager. 4. Type device manager in the...
User Guide 1
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...a mobile device, scan the code and then follow the on-screen instructions. Type support in the taskbar. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. After HP PC Hardware Diagnostics Windows is displayed. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in order to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select the Start button, and then select HP Help and Support. NOTE: If you want to run diagnostic tests to...
...a mobile device, scan the code and then follow the on-screen instructions. Type support in the taskbar. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. After HP PC Hardware Diagnostics Windows is displayed. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in order to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select the Start button, and then select HP Help and Support. NOTE: If you want to run diagnostic tests to...
User Guide 1
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... hardware replacement, a 24-digit Failure ID code is downloaded to download and create the HP UEFI support environment because only .exe files are caused by product name or number (select products only) NOTE: For some products, it can use HP PC Hardware Diagnostics UEFI to a USB flash drive on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows...
... hardware replacement, a 24-digit Failure ID code is downloaded to download and create the HP UEFI support environment because only .exe files are caused by product name or number (select products only) NOTE: For some products, it can use HP PC Hardware Diagnostics UEFI to a USB flash drive on your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows...
User Guide 1
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... by local law, covered under the terms and conditions listed in this chapter. This is necessary, HP support will make arrangements to upgrade your new computer. For instructions on setting up your system. Customer support for repairs If your computer on page 3. There are some limitations and exclusions to know your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide.
... by local law, covered under the terms and conditions listed in this chapter. This is necessary, HP support will make arrangements to upgrade your new computer. For instructions on setting up your system. Customer support for repairs If your computer on page 3. There are some limitations and exclusions to know your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide.
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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... USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable...
... USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable...