Getting Started
Page 7
... Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. The green LED indicates a valid connection. Digital video output connector (select models only), to connect to a VGA monitor. You may need to use a VGA-to-DVI adapter to the Internet. HDMI Recommended for dial-up connections to connect a display with the display device...
... Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. The green LED indicates a valid connection. Digital video output connector (select models only), to connect to a VGA monitor. You may need to use a VGA-to-DVI adapter to the Internet. HDMI Recommended for dial-up connections to connect a display with the display device...
Getting Started
Page 10
Consult your Internet Service Provider (ISP) for the status: ACTIVITY - For more information about setting up a wireless network: Click the Windows Start button , click Help and Support, and then type setting up a wireless network connection (Select models only) You can connect to the Internet through a wired or wireless connection. Setting up a wired Ethernet network connection The Ethernet (RJ-45) connector on , check the indicator lights (B) next to a network. After you connect this interface to a network, such as a Local Area Network (LAN), you can connect the...
Consult your Internet Service Provider (ISP) for the status: ACTIVITY - For more information about setting up a wireless network: Click the Windows Start button , click Help and Support, and then type setting up a wireless network connection (Select models only) You can connect to the Internet through a wired or wireless connection. Setting up a wired Ethernet network connection The Ethernet (RJ-45) connector on , check the indicator lights (B) next to a network. After you connect this interface to a network, such as a Local Area Network (LAN), you can connect the...
Getting Started
Page 19
...; To check a wireless LAN device installation, see "Connecting a Modem" on page 7. 2 To connect to protect the network from unauthorized access. however, you set up Internet service. Set up a home WLAN or access an existing public WLAN, always enable security features to the Internet: Sign up with an ISP, skip this computer. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to make the hardware connections. Using wireless security features...
...; To check a wireless LAN device installation, see "Connecting a Modem" on page 7. 2 To connect to protect the network from unauthorized access. however, you set up Internet service. Set up a home WLAN or access an existing public WLAN, always enable security features to the Internet: Sign up with an ISP, skip this computer. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to make the hardware connections. Using wireless security features...
Getting Started
Page 22
... Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to date. When you are provided within the program. Using antivirus software When you use the computer for e-mail, network...
... Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to date. When you are provided within the program. Using antivirus software When you use the computer for e-mail, network...
Getting Started
Page 33
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25. see "Getting More Information" on page 44 Troubleshooting and Maintenance...
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25. see "Getting More Information" on page 44 Troubleshooting and Maintenance...
Getting Started
Page 37
...-free cloth (not paper). Troubleshooting and Maintenance 33 Check for resynchronization. Keyboard and mouse (with cable) (continued) Symptom Possible solution Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly. Use a mouse pad, white sheet of inactivity. Click the left mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and...
...-free cloth (not paper). Troubleshooting and Maintenance 33 Check for resynchronization. Keyboard and mouse (with cable) (continued) Symptom Possible solution Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly. Use a mouse pad, white sheet of inactivity. Click the left mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and...
Getting Started
Page 40
... settings window opens. 2 If programs are turned on the task bar, or use the monitor front panel Volume button to see whether the Mute feature is set appropriately. Ensure that you connected powered (active) speakers and that you connected the speakers to unmute. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. Replace the non-powered speakers...
... settings window opens. 2 If programs are turned on the task bar, or use the monitor front panel Volume button to see whether the Mute feature is set appropriately. Ensure that you connected powered (active) speakers and that you connected the speakers to unmute. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. Replace the non-powered speakers...
Getting Started
Page 45
... recognized as part of the system. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Troubleshooting and Maintenance 41 Turn off the computer, turn on the external device, and then turn on the computer to resolve the resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in...
... recognized as part of the system. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Troubleshooting and Maintenance 41 Turn off the computer, turn on the external device, and then turn on the computer to resolve the resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in...
Getting Started
Page 49
... work, then explore the following section, "Updating drivers"). Updating drivers A driver is fully inserted into the correct slot. Some models may be able to communicate with a lint-free cloth and a small amount of isopropyl alcohol. Replace the memory card if necessary. Allows reinstallation of the memory cards for fixing your hard disk drive. Inspect the ends of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software...
... work, then explore the following section, "Updating drivers"). Updating drivers A driver is fully inserted into the correct slot. Some models may be able to communicate with a lint-free cloth and a small amount of isopropyl alcohol. Replace the memory card if necessary. Allows reinstallation of the memory cards for fixing your hard disk drive. Inspect the ends of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software...
Getting Started
Page 50
... current software problem existed. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore...
... current software problem existed. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore...
Getting Started
Page 60
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
Getting Started Guide
Page 7
... to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. and software...
... to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. and software...
Getting Started Guide
Page 19
Verify that was in use before the software was installed. Run the wireless setup wizard: 1. Restores your Internet connection type. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Restores the software (if it on page 18) - ENWW Software troubleshooting 13 For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. doing so might have created. If...
Verify that was in use before the software was installed. Run the wireless setup wizard: 1. Restores your Internet connection type. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Restores the software (if it on page 18) - ENWW Software troubleshooting 13 For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. doing so might have created. If...
Getting Started Guide
Page 31
... time. See what you have any problems setting up your system and turning it ! But it , click Start, then click Help and Support). HP will assist you can reach a real, knowledgeable person by calling the HP Customer Care Center in this computer. By breaking the security seal on your Windows desktop (to access it is covered for help . First look at Help...
... time. See what you have any problems setting up your system and turning it ! But it , click Start, then click Help and Support). HP will assist you can reach a real, knowledgeable person by calling the HP Customer Care Center in this computer. By breaking the security seal on your Windows desktop (to access it is covered for help . First look at Help...
Troubleshooting & Maintenance Guide
Page 6
... a monitor or a printer. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it on ; Restart the computer. 1. If the display (monitor) is functioning, the green power supply light on the back of the computer should be replaced. If Windows opens, immediately back up Windows. Press the Ctrl+Alt+Delete keys on or start Symptom Possible solution Error message: Hard disk drive error. Computer will not turn it . 2 Chapter 2 Troubleshooting...
... a monitor or a printer. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it on ; Restart the computer. 1. If the display (monitor) is functioning, the green power supply light on the back of the computer should be replaced. If Windows opens, immediately back up Windows. Press the Ctrl+Alt+Delete keys on or start Symptom Possible solution Error message: Hard disk drive error. Computer will not turn it . 2 Chapter 2 Troubleshooting...
Troubleshooting & Maintenance Guide
Page 11
... and an Ethernet network adapter (also called a network interface card, or NIC). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. ENWW Internet access 7 Symptom No sound is set appropriately. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect again later...
... and an Ethernet network adapter (also called a network interface card, or NIC). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. ENWW Internet access 7 Symptom No sound is set appropriately. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect again later...
HP Limited Warranty and Support Guide
Page 7
Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Recover factory settings. Windows 7 troubleshooting tools 1. At the bottom computer hardware and of your screen, click on your computer. HP Support website: http://www.hp.com/support ENWW 1 information. ● Find...
Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. HP Support website: http://www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Recover factory settings. Windows 7 troubleshooting tools 1. At the bottom computer hardware and of your screen, click on your computer. HP Support website: http://www.hp.com/support ENWW 1 information. ● Find...
HP Limited Warranty and Support Guide
Page 21
... Maintenance Guide on -screen instructions. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Your computer might damage the network adapter. Run the wireless setup wizard: 1. Restores your system has an external antenna, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to open...
... Maintenance Guide on -screen instructions. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Your computer might damage the network adapter. Run the wireless setup wizard: 1. Restores your system has an external antenna, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to open...
HP Limited Warranty and Support Guide
Page 25
... the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will make arrangements to fix your computer. These services are confirming that the computer was working properly before attempting to do should only be done after you have completely set up your new computer. Before upgrading your hardware Any hardware upgrades that you intend to upgrade your system. Refer to the setup...
... the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will make arrangements to fix your computer. These services are confirming that the computer was working properly before attempting to do should only be done after you have completely set up your new computer. Before upgrading your hardware Any hardware upgrades that you intend to upgrade your system. Refer to the setup...
Quick Setup Guide
Page 18
... , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Once the security seal has been broken, your computer is then, to the setup poster included with your system for help with setting up your new computer. This must be done after you are covered during the warranty...
... , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Once the security seal has been broken, your computer is then, to the setup poster included with your system for help with setting up your new computer. This must be done after you are covered during the warranty...