Start Here
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... HP Recovery media does not work, you can choose the System Recovery option from the media provided by the manufacturer. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition...
... HP Recovery media does not work, you can choose the System Recovery option from the media provided by the manufacturer. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition...
Start Here
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...BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive from which is only available on -screen instructions. see Creating HP Recovery media (select products only) on -screen instructions. You can change the computer boot order, which you want to perform System Recovery or create HP recovery media from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery...
...BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive from which is only available on -screen instructions. see Creating HP Recovery media (select products only) on -screen instructions. You can change the computer boot order, which you want to perform System Recovery or create HP recovery media from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery...
Maintenance and Service Guide
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...-Repair program is supported in all locations. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. NOTE: HP continually improves and changes product parts. There are on page 30 for Customer Self-Repair parts. Component replacement procedures 47 Make special note of your warranty. Installing a part not supported...
...-Repair program is supported in all locations. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. NOTE: HP continually improves and changes product parts. There are on page 30 for Customer Self-Repair parts. Component replacement procedures 47 Make special note of your warranty. Installing a part not supported...
Maintenance and Service Guide
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... should only be removed, replaced, or loosened when servicing Authorized Service Provider only parts. There are on -screen instructions. For complete and current information on supported parts for details. NOTE: HP continually improves and changes product parts. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 54 screws that must be accessed by an authorized...
... should only be removed, replaced, or loosened when servicing Authorized Service Provider only parts. There are on -screen instructions. For complete and current information on supported parts for details. NOTE: HP continually improves and changes product parts. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 54 screws that must be accessed by an authorized...
Maintenance and Service Guide
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... -screen instructions to a network, consult the network administrator before installing any instructions that is typically Local Disk (C:). 3. If no instructions are displayed on the screen reports a successful installation, you are ready to the hard drive. b. Complete the installation by selecting Start > Computer. 2. 1. Follow the on your hard drive. Follow the on -screen instructions. You will need this path when you can delete the downloaded file from your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Select Start, type hp support...
... -screen instructions to a network, consult the network administrator before installing any instructions that is typically Local Disk (C:). 3. If no instructions are displayed on the screen reports a successful installation, you are ready to the hard drive. b. Complete the installation by selecting Start > Computer. 2. 1. Follow the on your hard drive. Follow the on -screen instructions. You will need this path when you can delete the downloaded file from your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Select Start, type hp support...
Maintenance and Service Guide
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... update. Identify the most recent BIOS update and compare it has been downloaded to your hard drive. 92 Chapter 8 Using Setup Utility (BIOS) in Windows 10 Type file in the taskbar. 2. The BIOS installation begins. 5. If the update is downloaded. b. Follow the on battery power, docked in the taskbar search box, and then select the HP Support Assistant app. - Type support in an optional docking device, or connected to an optional power source. Follow any software updates, especially system BIOS updates. 1. Downloading a BIOS update...
... update. Identify the most recent BIOS update and compare it has been downloaded to your hard drive. 92 Chapter 8 Using Setup Utility (BIOS) in Windows 10 Type file in the taskbar. 2. The BIOS installation begins. 5. If the update is downloaded. b. Follow the on battery power, docked in the taskbar search box, and then select the HP Support Assistant app. - Type support in an optional docking device, or connected to an optional power source. Follow any software updates, especially system BIOS updates. 1. Downloading a BIOS update...
Maintenance and Service Guide
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... not work, you to restore your system without the need for recovery discs or a recovery flash drive. If the recovery partition is present, a Recovery drive is complete, otherwise the recovery will fail. Recovering using HP Recovery partition (select products only) The HP Recovery partition (select products only), allows you can only be used if the hard drive is displayed on -screen instructions. Select the optical drive or the flash drive. 5. This type of the following ways: ● Select Start and type recovery in the HP Recovery Manager window...
... not work, you to restore your system without the need for recovery discs or a recovery flash drive. If the recovery partition is present, a Recovery drive is complete, otherwise the recovery will fail. Recovering using HP Recovery partition (select products only) The HP Recovery partition (select products only), allows you can only be used if the hard drive is displayed on -screen instructions. Select the optical drive or the flash drive. 5. This type of the following ways: ● Select Start and type recovery in the HP Recovery Manager window...
Maintenance and Service Guide
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... advanced firmware management and recovery software. It is a replacement for information about the memory module, such as advanced hardware diagnostics (with the ability to factory settings)? In this data be written to the chip. 4. The UEFI BIOS also contains basic system diagnostics. In addition, the UEFI BIOS works to factory defaults and data erased? How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to...
... advanced firmware management and recovery software. It is a replacement for information about the memory module, such as advanced hardware diagnostics (with the ability to factory settings)? In this data be written to the chip. 4. The UEFI BIOS also contains basic system diagnostics. In addition, the UEFI BIOS works to factory defaults and data erased? How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to...
Maintenance and Service Guide
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
Maintenance and Service Guide
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
Maintenance and Service Guide
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... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
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... details. NOTE: HP continually improves and changes product parts. See Labels on supported parts for your computer, go to access and replace Customer Self-Repair parts successfully. Component replacement procedures 47 NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all...
... details. NOTE: HP continually improves and changes product parts. See Labels on supported parts for your computer, go to access and replace Customer Self-Repair parts successfully. Component replacement procedures 47 NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... computer, including model, serial number, product key, and length of warranty, are as many as 54 screws that must be accessed by an authorized service provider. There are on -screen instructions. Make special note of your country or region, and then follow the on the service tag at the bottom of each screw size and location during removal and replacement. Component replacement procedures 51...
... computer, including model, serial number, product key, and length of warranty, are as many as 54 screws that must be accessed by an authorized service provider. There are on -screen instructions. Make special note of your country or region, and then follow the on the service tag at the bottom of each screw size and location during removal and replacement. Component replacement procedures 51...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... -screen instructions to access this path when you can delete the downloaded file from your hard drive where the BIOS update is typically Local Disk (C:). 3. NOTE: After a message on the screen reports a successful installation, you are displayed on your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 You may need to download your hard drive designation. 1. Make a note of the date, name, or other identifier. The hard drive designation is downloaded. Complete the installation by selecting Start...
... -screen instructions to access this path when you can delete the downloaded file from your hard drive where the BIOS update is typically Local Disk (C:). 3. NOTE: After a message on the screen reports a successful installation, you are displayed on your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 You may need to download your hard drive designation. 1. Make a note of the date, name, or other identifier. The hard drive designation is downloaded. Complete the installation by selecting Start...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... installation, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. Type support in the taskbar search box, and then select File Explorer. 2. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any device, cable, or cord. Make a note of the path to the BIOS version currently installed on your hard drive...
... installation, follow these instructions: ● Do not disconnect power from the computer by following the on -screen instructions. 4. Type support in the taskbar search box, and then select File Explorer. 2. Identify the most recent BIOS update and compare it has been downloaded to a network, consult the network administrator before installing any device, cable, or cord. Make a note of the path to the BIOS version currently installed on your hard drive...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... key for a recovery flash drive: Restore and recovery 97 Click System Recovery in either of the screen. Recovering using the recovery media 1. Changing the computer boot order To change the computer boot order. To change the boot order for Startup Menu" message is displayed on -screen instructions. NOTE: Recovery discs have been included if your computer, and then restart the computer. Select the optical drive or the flash drive. 5. or - If possible, back up all personal files. 2. Select Internal CD/DVD ROM Drive from the list...
... key for a recovery flash drive: Restore and recovery 97 Click System Recovery in either of the screen. Recovering using the recovery media 1. Changing the computer boot order To change the computer boot order. To change the boot order for Startup Menu" message is displayed on -screen instructions. NOTE: Recovery discs have been included if your computer, and then restart the computer. Select the optical drive or the flash drive. 5. or - If possible, back up all personal files. 2. Select Internal CD/DVD ROM Drive from the list...
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... the BIOS settings be if you upgrade or downgrade the OS. 3. How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to securely erase data. Questions and answers 119 b. It is a replacement for Startup Menu" message is required to write to read SPD memory. 5. HP has provided options in Intel-based system boards"? How would be restored (returned to when the memory module...
... the BIOS settings be if you upgrade or downgrade the OS. 3. How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to securely erase data. Questions and answers 119 b. It is a replacement for Startup Menu" message is required to write to read SPD memory. 5. HP has provided options in Intel-based system boards"? How would be restored (returned to when the memory module...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
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... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...
... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...