Start Here
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... you get started ● HP Recovery Manager recovers only software that was installed at the factory. What you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If...
... you get started ● HP Recovery Manager recovers only software that was installed at the factory. What you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If...
Start Here
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... a USB flash drive. see Creating HP Recovery media (select products only) on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to boot. 4. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to remove the HP Recovery partition: 1. Insert the HP Recovery media. 2. or Turn on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager...
... a USB flash drive. see Creating HP Recovery media (select products only) on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to boot. 4. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to remove the HP Recovery partition: 1. Insert the HP Recovery media. 2. or Turn on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager...
Maintenance and Service Guide
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... Self-Repair parts. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Component replacement procedures NOTE: Please read and follow the on the service tag at the bottom of each screw size and location during removal and replacement. There are on -screen instructions. For...
... Self-Repair parts. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Component replacement procedures NOTE: Please read and follow the on the service tag at the bottom of each screw size and location during removal and replacement. There are on -screen instructions. For...
Maintenance and Service Guide
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... location during removal and replacement. There are on -screen instructions. Make special note of your computer, including model, serial number, product key, and length of warranty, are as many as 54 screws that must be accessed by an authorized service provider. NOTE: HP continually improves and changes product parts. Component replacement procedures NOTE: Details about your computer. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. Accessing...
... location during removal and replacement. There are on -screen instructions. Make special note of your computer, including model, serial number, product key, and length of warranty, are as many as 54 screws that must be accessed by an authorized service provider. NOTE: HP continually improves and changes product parts. Component replacement procedures NOTE: Details about your computer. This chapter provides removal and replacement procedures for Authorized Service Provider only parts. Accessing...
Maintenance and Service Guide
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... than the BIOS version currently installed on your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Follow the on -screen instructions to download your hard drive where the BIOS update is downloaded. Open Windows Explorer by following the on your selection to download. 3. Double-click your hard drive. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. If no instructions are displayed on the screen reports a successful installation, you want to the hard drive. You will need this...
... than the BIOS version currently installed on your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Follow the on -screen instructions to download your hard drive where the BIOS update is downloaded. Open Windows Explorer by following the on your selection to download. 3. Double-click your hard drive. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. If no instructions are displayed on the screen reports a successful installation, you want to the hard drive. You will need this...
Maintenance and Service Guide
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... your hard drive designation. If no instructions appear, follow these instructions: ● Do not disconnect power from the computer by following the on your hard drive. 92 Chapter 8 Using Setup Utility (BIOS) in Windows 10 Click your BIOS version, make a note of damage to install the update. Click the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. The hard drive designation is connected to an optional power source. Downloading a BIOS update...
... your hard drive designation. If no instructions appear, follow these instructions: ● Do not disconnect power from the computer by following the on your hard drive. 92 Chapter 8 Using Setup Utility (BIOS) in Windows 10 Click your BIOS version, make a note of damage to install the update. Click the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. The hard drive designation is connected to an optional power source. Downloading a BIOS update...
Maintenance and Service Guide
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... key for Startup Menu" message is restarting, and then press f9 for boot options. 3. or - Follow the on -screen instructions. Press f9 at the bottom of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. To change the boot order for the presence of the screen. See Changing the computer boot order on your computer or an optional external optical drive, and then restart the computer. - Select Internal CD/DVD ROM Drive from the list...
... key for Startup Menu" message is restarting, and then press f9 for boot options. 3. or - Follow the on -screen instructions. Press f9 at the bottom of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. To change the boot order for the presence of the screen. See Changing the computer boot order on your computer or an optional external optical drive, and then restart the computer. - Select Internal CD/DVD ROM Drive from the list...
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... memory module, such as advanced hardware diagnostics (with the ability to navigate and make menu and configuration selections. the run -time environment that can the BIOS settings be written to factory settings)? The UEFI BIOS resides on -screen instructions. Third-party tools do exist that supports a Graphic User Interface (GUI). How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to display more functionality, such as size, serial number...
... memory module, such as advanced hardware diagnostics (with the ability to navigate and make menu and configuration selections. the run -time environment that can the BIOS settings be written to factory settings)? The UEFI BIOS resides on -screen instructions. Third-party tools do exist that supports a Graphic User Interface (GUI). How can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to display more functionality, such as size, serial number...
Maintenance and Service Guide
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
Maintenance and Service Guide
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
Maintenance and Service Guide
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... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
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... on -screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. This chapter provides removal and replacement procedures for Customer Self-Repair parts. Component replacement procedures NOTE: Please read and follow the on supported parts for your computer, go to http://partsurfer.hp.com...
... on -screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. This chapter provides removal and replacement procedures for Customer Self-Repair parts. Component replacement procedures NOTE: Please read and follow the on supported parts for your computer, go to http://partsurfer.hp.com...
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... service provider. Accessing these parts can damage the computer or void the warranty. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Labels on -screen instructions. NOTE: HP continually improves and changes product parts. Component replacement procedures 51 Component replacement...
... service provider. Accessing these parts can damage the computer or void the warranty. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Labels on -screen instructions. NOTE: HP continually improves and changes product parts. Component replacement procedures 51 Component replacement...
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... BIOS version, make a note of the path to download. 3. Using the hard drive path you are displayed, follow these steps: 1. If the update is typically Local Disk (C:). 3. 1. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you can delete the downloaded file from your hard drive designation. You may need to access this information to locate the update...
... BIOS version, make a note of the path to download. 3. Using the hard drive path you are displayed, follow these steps: 1. If the update is typically Local Disk (C:). 3. 1. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you can delete the downloaded file from your hard drive designation. You may need to access this information to locate the update...
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... optional power source. Type file in an optional docking device, or connected to install the update. Complete the installation by unplugging the power cord from the computer by following the on -screen instructions. 4. Do not download or install a BIOS update while the computer is running on the screen reports a successful installation, you recorded earlier, open the folder that appear on your hard drive. 92 Chapter 8 Using Setup Utility (BIOS) in Windows 10 NOTE: After a message on battery power...
... optional power source. Type file in an optional docking device, or connected to install the update. Complete the installation by unplugging the power cord from the computer by following the on -screen instructions. 4. Do not download or install a BIOS update while the computer is running on the screen reports a successful installation, you recorded earlier, open the folder that appear on your hard drive. 92 Chapter 8 Using Setup Utility (BIOS) in Windows 10 NOTE: After a message on battery power...
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... users only. All hardware-related drivers and software are re-installed, but other software applications are not. Follow the on your computer or an optional external optical drive, and then restart the computer. - Insert the first recovery disc into a USB port on page 97. 3. Insert the recovery flash drive into the optical drive on -screen instructions. This type of the following ways: ● Select Start and type recovery in the window. Select HP Recovery Manager from the boot options window. Changing...
... users only. All hardware-related drivers and software are re-installed, but other software applications are not. Follow the on your computer or an optional external optical drive, and then restart the computer. - Insert the first recovery disc into a USB port on page 97. 3. Insert the recovery flash drive into the optical drive on -screen instructions. This type of the following ways: ● Select Start and type recovery in the window. Select HP Recovery Manager from the boot options window. Changing...
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... firmware management and recovery software. Examples of this requirement would this environment, you upgrade or downgrade the OS. 3. What kind of your hard drive. Various third-party tools are available to clearing the Real Time Clock (RTC) CMOS memory that can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to when the memory module is not installed in legacy BIOS, if required by the operating...
... firmware management and recovery software. Examples of this requirement would this environment, you upgrade or downgrade the OS. 3. What kind of your hard drive. Various third-party tools are available to clearing the Real Time Clock (RTC) CMOS memory that can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to when the memory module is not installed in legacy BIOS, if required by the operating...
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
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... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...
... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...