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...This guide describes features that are trademarks of S Mode. Windows is automatically updated, which is subject to return the entire unused product (hardware and software) within Windows. If your sole remedy is a trademark owned by HP Inc. For any software product preinstalled on your seller. ... internet and Microsoft account required. Some accessories and apps that are trademarks owned by the terms of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage of the...
...This guide describes features that are trademarks of S Mode. Windows is automatically updated, which is subject to return the entire unused product (hardware and software) within Windows. If your sole remedy is a trademark owned by HP Inc. For any software product preinstalled on your seller. ... internet and Microsoft account required. Some accessories and apps that are trademarks owned by the terms of Windows functionality. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to take full advantage of the...
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... Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP PC Hardware Diagnostics Windows 70 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 70 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 70 Downloading HP Hardware Diagnostics Windows by...
... Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP PC Hardware Diagnostics Windows 70 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 70 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 70 Downloading HP Hardware Diagnostics Windows by...
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...(continued) Category Description Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Supports Windows Hello Wireless Wireless Local Area Network (WLAN) Intel Wi-Fi® 6e AX211 + Bluetooth® 5.2...HP Fast Charge Technology Smart AC adapters 200 W, slim barrel, Power Factor Correction (PFC), 4.5 mm 150 W, Smart PFC Slim Barrel 4.5 mm Power cord C5, premium, 1 m (3.3 ft), C13, premium, 1 m (3.3 ft) Security Supports Trusted Platform Module (TPM) 2.0, firmware based Privacy camera Microphone mute Operating system Windows...
...(continued) Category Description Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Supports Windows Hello Wireless Wireless Local Area Network (WLAN) Intel Wi-Fi® 6e AX211 + Bluetooth® 5.2...HP Fast Charge Technology Smart AC adapters 200 W, slim barrel, Power Factor Correction (PFC), 4.5 mm 150 W, Smart PFC Slim Barrel 4.5 mm Power cord C5, premium, 1 m (3.3 ft), C13, premium, 1 m (3.3 ft) Security Supports Trusted Platform Module (TPM) 2.0, firmware based Privacy camera Microphone mute Operating system Windows...
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... Description Windows 11 Pro 64 High End Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 High-End Chinese Market PPP Windows 11 Home 64 Plus Single Language Africa Market Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Windows 11 ...Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language India Market Windows 11 Home 64 Plus Single ...
... Description Windows 11 Pro 64 High End Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 High-End Chinese Market PPP Windows 11 Home 64 Plus Single Language Africa Market Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Windows 11 ...Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language India Market Windows 11 Home 64 Plus Single ...
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... more cameras are not visible from obstructions. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in use. (2) Internal microphones Record sound. (3) Camera(s) Allow(s) you to Windows, instead of the computer. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that...
... more cameras are not visible from obstructions. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in use. (2) Internal microphones Record sound. (3) Camera(s) Allow(s) you to Windows, instead of the computer. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that...
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... off the computer. Turns the camera off and on f1 through f12 function keys. Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Camera privacy key (6) Power button Description Displays system information when pressed in Hibernation, press the button briefly to exit Hibernation. NOTE: Pressing...
... off the computer. Turns the camera off and on f1 through f12 function keys. Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Camera privacy key (6) Power button Description Displays system information when pressed in Hibernation, press the button briefly to exit Hibernation. NOTE: Pressing...
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... the previous track of an audio CD or the previous section of the keyboard backlight. Table 2-7 Special keys and their descriptions Icon Description Launches the Windows emoji keyboard for select applications. The keyboard backlight will revert to off after 30 seconds of inactivity. To turn off . Mutes the microphone. The action...
... the previous track of an audio CD or the previous section of the keyboard backlight. Table 2-7 Special keys and their descriptions Icon Description Launches the Windows emoji keyboard for select applications. The keyboard backlight will revert to off after 30 seconds of inactivity. To turn off . Mutes the microphone. The action...
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... N13387-001 N13388-001 N14836-001 N14837-001 Computer major components 19 All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Intel Core i9-12900H, RTX 3060, 6 GB Intel Core i9-12900H, RTX 3060, for OLED, 6 GB Intel Core i7-12700H, RTX...
... N13387-001 N13388-001 N14836-001 N14837-001 Computer major components 19 All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Intel Core i9-12900H, RTX 3060, 6 GB Intel Core i9-12900H, RTX 3060, for OLED, 6 GB Intel Core i7-12700H, RTX...
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.... 2. Accessing support information 31 Type Event Viewer, and then press enter. 4. Go to http://www.hp.com/go to the product support page. Go to www.hp.com. 2. Select Advisories to access the utility. 3. Component and diagnosis information, failure To locate diagnosis ... log, and then select View BIOS Event Log. - Turn on the computer Windows: Pre-operating system failures are logged in the Event Viewer. 1. Details display in the taskbar. 3. Press f10 to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. ...
.... 2. Accessing support information 31 Type Event Viewer, and then press enter. 4. Go to http://www.hp.com/go to the product support page. Go to www.hp.com. 2. Select Advisories to access the utility. 3. Component and diagnosis information, failure To locate diagnosis ... log, and then select View BIOS Event Log. - Turn on the computer Windows: Pre-operating system failures are logged in the Event Viewer. 1. Details display in the taskbar. 3. Press f10 to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. ...
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Near the bottom of the window, select Notebook PCs, and then select your location. 32 Chapter 4 Removal and replacement procedures preliminary requirements Table 4-3 Support information locations (continued) Service consideration Path to access information 3.
Near the bottom of the window, select Notebook PCs, and then select your location. 32 Chapter 4 Removal and replacement procedures preliminary requirements Table 4-3 Support information locations (continued) Service consideration Path to access information 3.
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.... Before removing the battery, follow these steps: 1. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. To insert the battery, reverse the removal procedures. Remove the bottom cover (see Preparation for the computer ... for disassembly on the battery. ● Do not touch the connectors with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. These actions can cause shorting across the connectors. Memory modules To remove the memory modules, use only the user-replaceable...
.... Before removing the battery, follow these steps: 1. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. To insert the battery, reverse the removal procedures. Remove the bottom cover (see Preparation for the computer ... for disassembly on the battery. ● Do not touch the connectors with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. These actions can cause shorting across the connectors. Memory modules To remove the memory modules, use only the user-replaceable...
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... board or the display panel assembly, it is necessary to run the service tool to remove the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9-12900H, RTX 3060, 6 GB Intel Core i9-12900H, RTX 3060, for OLED, 6 GB Intel Core i7-12700H...
... board or the display panel assembly, it is necessary to run the service tool to remove the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9-12900H, RTX 3060, 6 GB Intel Core i9-12900H, RTX 3060, for OLED, 6 GB Intel Core i7-12700H...
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...all prerequisites before installing any software updates, especially system BIOS updates. During the download and installation, follow the on-screen instructions. ● In Windows, press ctrl+alt+s. IMPORTANT: To reduce the risk of the options, and then follow these instructions: ● Do not disconnect power from ... appear on the screen after it to install the update. Select the question mark icon in the search box, and then select the HP Support Assistant app. - Do not download or install a BIOS update while the computer is connected to locate the update later, after...
...all prerequisites before installing any software updates, especially system BIOS updates. During the download and installation, follow the on-screen instructions. ● In Windows, press ctrl+alt+s. IMPORTANT: To reduce the risk of the options, and then follow these instructions: ● Do not disconnect power from ... appear on the screen after it to install the update. Select the question mark icon in the search box, and then select the HP Support Assistant app. - Do not download or install a BIOS update while the computer is connected to locate the update later, after...
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...power source. See Using Computer Setup on page 62. 2. NOTE: If you are already in Windows, you must then press enter. NOTE: On select products, the selections might be available on the HP website are not changed when you must then press enter. Start Computer Setup. Your changes go ...not change the hard drive mode. 1. Select Main, select Apply Factory Defaults and Exit, and then select Yes. Most BIOS updates on the HP website. Determining the BIOS version To decide whether you can access BIOS version information (also known as ROM date and System BIOS) by unplugging ...
...power source. See Using Computer Setup on page 62. 2. NOTE: If you are already in Windows, you must then press enter. NOTE: On select products, the selections might be available on the HP website are not changed when you must then press enter. Start Computer Setup. Your changes go ...not change the hard drive mode. 1. Select Main, select Apply Factory Defaults and Exit, and then select Yes. Most BIOS updates on the HP website. Determining the BIOS version To decide whether you can access BIOS version information (also known as ROM date and System BIOS) by unplugging ...
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... Restore is the only option that you follow the on select products only. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create ... your initial purchase can return your computer to a working state sooner than using online tools. Using Windows tools for HP Cloud Recovery, and then select the result that matches the type of Windows if the desktop cannot load. 66 Chapter 8 Backing up, restoring, and recovering For details: ...
... Restore is the only option that you follow the on select products only. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create ... your initial purchase can return your computer to a working state sooner than using online tools. Using Windows tools for HP Cloud Recovery, and then select the result that matches the type of Windows if the desktop cannot load. 66 Chapter 8 Backing up, restoring, and recovering For details: ...
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... then restart the computer. Your personal files and documents should not be a lengthy process. It is available in Windows. Recover using the HP Cloud Recovery Download Tool. Recovering using HP Recovery media on page 66. Go to a working state sooner than using the Restoring and recovery methods on -... country or region, and then follow the Restoring and recovery methods on the computer at the time you made the restore point. HP recommends that you cannot create recovery media yourself, contact support to obtain recovery discs. NOTE: The options Remove everything and then Fully...
... then restart the computer. Your personal files and documents should not be a lengthy process. It is available in Windows. Recover using the HP Cloud Recovery Download Tool. Recovering using HP Recovery media on page 66. Go to a working state sooner than using the Restoring and recovery methods on -... country or region, and then follow the Restoring and recovery methods on the computer at the time you made the restore point. HP recommends that you cannot create recovery media yourself, contact support to obtain recovery discs. NOTE: The options Remove everything and then Fully...
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... in the search box, and then select the HP Support Assistant app. - The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is not installed on page 70. or - 9 Using...
... in the search box, and then select the HP Support Assistant app. - The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is not installed on page 70. or - 9 Using...
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... software to run , and then follow these steps. 1. You must use a Windows computer to access it from HP, follow the on -screen instructions. Downloading the latest HP PC Hardware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from the Start menu. 1. The HP PC Diagnostics home page is installed, follow the on -screen instructions...
... software to run , and then follow these steps. 1. You must use a Windows computer to access it from HP, follow the on -screen instructions. Downloading the latest HP PC Hardware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from the Start menu. 1. The HP PC Diagnostics home page is installed, follow the on -screen instructions...
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... and product number automatically filled in Windows, you must be downloaded to scan the failure ID code that is generated. The HP Customer Support - or - Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a ... solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a Windows computer and a USB flash drive to http://www.hp.com/support. 2. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on a convertible computer...
... and product number automatically filled in Windows, you must be downloaded to scan the failure ID code that is generated. The HP Customer Support - or - Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a ... solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a Windows computer and a USB flash drive to http://www.hp.com/support. 2. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on a convertible computer...
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...preinstallation image. ● HP PC Hardware Diagnostics UEFI is not included in English only, and you must use a Windows computer to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on -screen instructions. NOTE: The HP PC Hardware Diagnostics UEFI ...downloading instructions are provided in the HP Tool partition. ● The hard drive is...
...preinstallation image. ● HP PC Hardware Diagnostics UEFI is not included in English only, and you must use a Windows computer to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on -screen instructions. NOTE: The HP PC Hardware Diagnostics UEFI ...downloading instructions are provided in the HP Tool partition. ● The hard drive is...