Owner's Manual
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...A CAUTION indicates a potential for property damage, personal injury, or death. Information in any proprietary interest in this text: Dell, the DELL logo, DellNet, Latitude, Dell Precision, Inspiron, OptiPlex, PowerApp, PowerVault, PowerEdge, PowerConnect, Axim, and Dimension are not applicable. Reproduction in this document ... to change without the written permission of your computer. is subject to avoid the problem. Intel, Pentium, and Celeron are registered trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of abbreviations and acronyms, see page 30...
...A CAUTION indicates a potential for property damage, personal injury, or death. Information in any proprietary interest in this text: Dell, the DELL logo, DellNet, Latitude, Dell Precision, Inspiron, OptiPlex, PowerApp, PowerVault, PowerEdge, PowerConnect, Axim, and Dimension are not applicable. Reproduction in this document ... to change without the written permission of your computer. is subject to avoid the problem. Intel, Pentium, and Celeron are registered trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of abbreviations and acronyms, see page 30...
Owner's Manual
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... Hyper-Threading 27 Overclocking 28 3 Solving Problems Finding Solutions 29 Finding Help Information 30 Battery Problems 31 Drive Problems 31 Floppy drive problems 31 CD drive problems 32 Problems writing to a CD-RW drive 33 DVD drive problems 33 Hard drive problems 33 E-Mail, Modem, and Internet Problems 34 Error Messages 35 General Problems 36 The computer stops responding 36...
... Hyper-Threading 27 Overclocking 28 3 Solving Problems Finding Solutions 29 Finding Help Information 30 Battery Problems 31 Drive Problems 31 Floppy drive problems 31 CD drive problems 32 Problems writing to a CD-RW drive 33 DVD drive problems 33 Hard drive problems 33 E-Mail, Modem, and Internet Problems 34 Error Messages 35 General Problems 36 The computer stops responding 36...
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...headphones 46 Video and Monitor Problems 46 If the screen is blank 46 If the screen is difficult to read 47 4 Advanced Troubleshooting Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Starting the Dell Diagnostics 52 Dell Diagnostics Main Menu 54 ...Drivers 55 What Is a Driver 55 Identifying Drivers 56 Reinstalling Drivers 56 Using Microsoft® Windows® XP System Restore 57 Creating ...
...headphones 46 Video and Monitor Problems 46 If the screen is blank 46 If the screen is difficult to read 47 4 Advanced Troubleshooting Diagnostic Lights 49 Dell Diagnostics 52 When to Use the Dell Diagnostics 52 Starting the Dell Diagnostics 52 Dell Diagnostics Main Menu 54 ...Drivers 55 What Is a Driver 55 Identifying Drivers 56 Reinstalling Drivers 56 Using Microsoft® Windows® XP System Restore 57 Creating ...
Owner's Manual
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... for components, such as memory, the hard drive, and the operating system • Customer Care - Online discussion with other Dell customers • Documentation for my computer • Upgrades - E-mail or call technical support personnel for ? Troubleshooting hints and tips...you looking for Dell™ hardware or operating system issues that you cannot resolve using the Dell Support options. Finding Information for Your Computer Dell provides the following chart to determine where you can find answers to your questions and problems: • Dell Solution Center ...
... for components, such as memory, the hard drive, and the operating system • Customer Care - Online discussion with other Dell customers • Documentation for my computer • Upgrades - E-mail or call technical support personnel for ? Troubleshooting hints and tips...you looking for Dell™ hardware or operating system issues that you cannot resolve using the Dell Support options. Finding Information for Your Computer Dell provides the following chart to determine where you can find answers to your questions and problems: • Dell Solution Center ...
Owner's Manual
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...the topic that describes your problem. 4 Follow the instructions on using Windows • How to play CDs and DVDs • How to use standby mode and hibernate mode • How to change my display resolution • How to clean my computer • How to contact Dell Owner's Manual •...; Dimension™ Help. www.dell.com | support.dell.com What are you looking for? • How to set up my computer Find It Here Setup Diagram • Additional information about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts •...
...the topic that describes your problem. 4 Follow the instructions on using Windows • How to play CDs and DVDs • How to use standby mode and hibernate mode • How to change my display resolution • How to clean my computer • How to contact Dell Owner's Manual •...; Dimension™ Help. www.dell.com | support.dell.com What are you looking for? • How to set up my computer Find It Here Setup Diagram • Additional information about setting up my computer • How to troubleshoot and solve problems • How to remove and install parts •...
Owner's Manual
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... RecordNow. • Music MP3 files can write to the blank CD or DVD. www.dell.com | support.dell.com How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for more information). The computer reads your computer hard drive. When prompted, insert...
... RecordNow. • Music MP3 files can write to the blank CD or DVD. www.dell.com | support.dell.com How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for more information). The computer reads your computer hard drive. When prompted, insert...
Owner's Manual
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See page 42. See the Dell Dimension Help file for answers. See page 35. Press a key or move the mouse. See page 112. Get technical assistance from Dell. Solving Problems Finding Solutions Sometimes it's difficult to figure out where to your questions. Solving Problems 29 Use this chart to help you quickly find the answers to go for information on standby mode.
See page 42. See the Dell Dimension Help file for answers. See page 35. Press a key or move the mouse. See page 112. Get technical assistance from Dell. Solving Problems Finding Solutions Sometimes it's difficult to figure out where to your questions. Solving Problems 29 Use this chart to help you quickly find the answers to go for information on standby mode.
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See page 45. See page 39. See page 34. See page 36. See page 41. See page 35. See page 40. See page 31. See page 34. Finding Help Information TO ACCESS THE DELL DIMENSION HELP FILE - 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User's guides. 3 Click Dell™ Dimension™ Help. 30 Solving Problems See page 46. See page 44. See page 34. www.dell.com | support.dell.com See page 36.
See page 45. See page 39. See page 34. See page 36. See page 41. See page 35. See page 40. See page 31. See page 34. Finding Help Information TO ACCESS THE DELL DIMENSION HELP FILE - 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User's guides. 3 Click Dell™ Dimension™ Help. 30 Solving Problems See page 46. See page 44. See page 34. www.dell.com | support.dell.com See page 36.
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...disk to eliminate the possibility that it is not write-protected (locked). If the battery still does not work properly, contact Dell (see page 101). Drive Problems Floppy drive problems ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - See the following figure. TO ACCESS WINDOWS HELP - 1 ...Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your antivirus software to check for and remove viruses. Click the Start button and...
...disk to eliminate the possibility that it is not write-protected (locked). If the battery still does not work properly, contact Dell (see page 101). Drive Problems Floppy drive problems ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - See the following figure. TO ACCESS WINDOWS HELP - 1 ...Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your antivirus software to check for and remove viruses. Click the Start button and...
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... is turned up . • Ensure that the sound is not listed, perform a full scan with a swab. See "Sound and Speaker Problems" on page 45. CD drive problems NOTE: High-speed CD drive vibration is defective. Click the speaker icon in the drive or the CD. ENSURE THAT WINDOWS RECOGNIZES THE.... If the CD drive is not muted by clicking the slidebar and dragging it up by clicking any boxes that are checked. www.dell.com | support.dell.com back of your antivirus software to check for and remove viruses. You may cause noise, which can sometimes prevent Windows from recognizing...
... is turned up . • Ensure that the sound is not listed, perform a full scan with a swab. See "Sound and Speaker Problems" on page 45. CD drive problems NOTE: High-speed CD drive vibration is defective. Click the speaker icon in the drive or the CD. ENSURE THAT WINDOWS RECOGNIZES THE.... If the CD drive is not muted by clicking the slidebar and dragging it up by clicking any boxes that are checked. www.dell.com | support.dell.com back of your antivirus software to check for and remove viruses. You may cause noise, which can sometimes prevent Windows from recognizing...
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..., not all DVD titles work in Windows Help. TEST THE DRIVE WITH ANOTHER DVD - See the Dell Dimension Help file for and remove viruses. Try closing all DVD drives. DVD drive problems NOTE: Because of data when writing. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE - If the DVD drive ...2 Right-click the drive letter (local disk) that the original DVD is interrupted, an error occurs. Solving Problems 33 To access help files, see page 14. To access help files, see the Dell Dimension Help file or search for errors, and then click Properties. 3 Click the Tools tab. 4 Under ...
..., not all DVD titles work in Windows Help. TEST THE DRIVE WITH ANOTHER DVD - See the Dell Dimension Help file for and remove viruses. Try closing all DVD drives. DVD drive problems NOTE: Because of data when writing. ENSURE THAT WINDOWS RECOGNIZES THE DRIVE - If the DVD drive ...2 Right-click the drive letter (local disk) that the original DVD is interrupted, an error occurs. Solving Problems 33 To access help files, see page 14. To access help files, see the Dell Dimension Help file or search for errors, and then click Properties. 3 Click the Tools tab. 4 Under ...
Owner's Manual
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...jack only. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - If you are using a line that is operating properly. 34 Solving Problems CHECK THE TELEPHONE LINE CONNECTION - If you insert the telephone line connector into the modem. RUN THE MODEM HELPER DIAGNOSTICS - Listen for... communicating with Windows. NOTE: For optimum performance, install a modem card only in length, try a shorter one. www.dell.com | support.dell.com E-Mail, Modem, and Internet Problems NOTE: Connect the modem to a telephone. The modem does not operate while it .) Ensure that the modem is connected...
...jack only. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - If you are using a line that is operating properly. 34 Solving Problems CHECK THE TELEPHONE LINE CONNECTION - If you insert the telephone line connector into the modem. RUN THE MODEM HELPER DIAGNOSTICS - Listen for... communicating with Windows. NOTE: For optimum performance, install a modem card only in length, try a shorter one. www.dell.com | support.dell.com E-Mail, Modem, and Internet Problems NOTE: Connect the modem to a telephone. The modem does not operate while it .) Ensure that the modem is connected...
Owner's Manual
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... YOU ARE CONNECTED TO THE INTERNET - ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER - The operating system is missing an essential file. Solving Problems 35 Contact an Internet service provider to open , click File. Contact your telephone directory for the operating system or the program that you want to...
... YOU ARE CONNECTED TO THE INTERNET - ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER - The operating system is missing an essential file. Solving Problems 35 Contact an Internet service provider to open , click File. Contact your telephone directory for the operating system or the program that you want to...
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www.dell.com | support.dell.com NON-SYSTEM DISK ERROR - Remove the floppy disk and restart the computer. NOT ENOUGH MEMORY OR RESOURCES. The file that is in the floppy drive. General Problems The computer stops responding TURN THE COMPUTER OFF - CLOSE SOME PROGRAMS AND TRY ...-capacity disk. A floppy disk is no longer responding. 4 Click End Task. 36 Solving Problems THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE - The floppy drive cannot read the disk. Contact Dell (see page 112). A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 ...
www.dell.com | support.dell.com NON-SYSTEM DISK ERROR - Remove the floppy disk and restart the computer. NOT ENOUGH MEMORY OR RESOURCES. The file that is in the floppy drive. General Problems The computer stops responding TURN THE COMPUTER OFF - CLOSE SOME PROGRAMS AND TRY ...-capacity disk. A floppy disk is no longer responding. 4 Click End Task. 36 Solving Problems THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE - The floppy drive cannot read the disk. Contact Dell (see page 112). A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 ...
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... or on a floppy disk or CD. Windows XP provides a Program Compatibility Wizard that may help you properly installed and configured the program. The chkdsk program automatically runs during the start-up process. ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA - Solving Problems 37 Ensure that the values or characters...
... or on a floppy disk or CD. Windows XP provides a Program Compatibility Wizard that may help you properly installed and configured the program. The chkdsk program automatically runs during the start-up process. ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA - Solving Problems 37 Ensure that the values or characters...
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...If necessary, uninstall and then reinstall the program. Go to run the software. CALL DELL - Other technical problems GO TO THE DELL SUPPORT WEBSITE - See "Dell Technical Support Policy (U.S. See "Dell Technical Support Policy (U.S. ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM - Only)"... conflict may lose data. Otherwise, you can communicate with the operating system installed on the monitor. 38 Solving Problems www.dell.com | support.dell.com RESTART THE COMPUTER - Only)" on page 111 for no apparent reason. • Nothing displays on your...
...If necessary, uninstall and then reinstall the program. Go to run the software. CALL DELL - Other technical problems GO TO THE DELL SUPPORT WEBSITE - See "Dell Technical Support Policy (U.S. See "Dell Technical Support Policy (U.S. ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM - Only)"... conflict may lose data. Otherwise, you can communicate with the operating system installed on the monitor. 38 Solving Problems www.dell.com | support.dell.com RESTART THE COMPUTER - Only)" on page 111 for no apparent reason. • Nothing displays on your...
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...174; - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE - Keyboard Problems RESTART THE COMPUTER - • If the mouse is listed, Windows recognizes the device. Press the power button again... to a keystroke or the mouse, press the power button for technical assistance. Contact Dell (see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for at least 8 to see page 25). CHECK YOUR ...
...174; - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE - Keyboard Problems RESTART THE COMPUTER - • If the mouse is listed, Windows recognizes the device. Press the power button again... to a keystroke or the mouse, press the power button for technical assistance. Contact Dell (see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for at least 8 to see page 25). CHECK YOUR ...
Owner's Manual
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CHECK FOR INTERRUPT REQUEST CONFLICTS - Pressing the power button does not clear the computer's settings and does not restore mouse functionality. 40 Solving Problems Mouse Problems RESTART THE COMPUTER - 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and ...4 Turn on the setup diagram for your computer is turned on, the mouse appears to restart the computer. TEST THE KEYBOARD - See page 59. www.dell.com | support.dell.com CHECK THE KEYBOARD CABLE - • Ensure that the keyboard cable is faulty.
CHECK FOR INTERRUPT REQUEST CONFLICTS - Pressing the power button does not clear the computer's settings and does not restore mouse functionality. 40 Solving Problems Mouse Problems RESTART THE COMPUTER - 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and ...4 Turn on the setup diagram for your computer is turned on, the mouse appears to restart the computer. TEST THE KEYBOARD - See page 59. www.dell.com | support.dell.com CHECK THE KEYBOARD CABLE - • Ensure that the keyboard cable is faulty.
Owner's Manual
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..., and try using the mouse. network integrity/speed light activity light RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN Solving Problems 41 Connect a properly working mouse to the computer. CHECK THE MOUSE SETTINGS - 1 Click the Start button, click Control Panel, and then... page 55. If the new mouse works, the original mouse was faulty. Replace the network cable. See page 59. TEST THE MOUSE - Network Problems CHECK THE NETWORK CABLE CONNECTOR - CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER - Straighten bent pins. • Ensure that no network ...
..., and try using the mouse. network integrity/speed light activity light RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN Solving Problems 41 Connect a properly working mouse to the computer. CHECK THE MOUSE SETTINGS - 1 Click the Start button, click Control Panel, and then... page 55. If the new mouse works, the original mouse was faulty. Replace the network cable. See page 59. TEST THE MOUSE - Network Problems CHECK THE NETWORK CABLE CONNECTOR - CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER - Straighten bent pins. • Ensure that no network ...
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...cable is functioning. For information on the keyboard or move the mouse to the system board (see page 73). • If the problem persists, contact Dell (see page 73). • Ensure that the main power cable is securely connected to the system board (see page 73). •... If the problem persists, contact Dell (see page 112). 42 Solving Problems The computer is receiving electrical power, but an internal power problem might exist. • Ensure that the network is securely connected to the system board...
...cable is functioning. For information on the keyboard or move the mouse to the system board (see page 73). • If the problem persists, contact Dell (see page 73). • Ensure that the main power cable is securely connected to the system board (see page 73). •... If the problem persists, contact Dell (see page 112). 42 Solving Problems The computer is receiving electrical power, but an internal power problem might exist. • Ensure that the network is securely connected to the system board...