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Information in this document to refer to either potential damage to avoid the problem. A03 NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products. Intel, Pentium, Intel SpeedStep, and Celeron are... forbidden. Model DHP September 2006 P/N WD300 Rev. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of Dell Inc. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Trademarks used in this document to change without the written permission ...
Information in this document to refer to either potential damage to avoid the problem. A03 NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products. Intel, Pentium, Intel SpeedStep, and Celeron are... forbidden. Model DHP September 2006 P/N WD300 Rev. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of Dell Inc. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Trademarks used in this document to change without the written permission ...
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... Operating system 27 Hyper-Threading 27 2 Solving Problems Troubleshooting Tips 29 Battery Problems 29 Drive Problems 29 CD and DVD drive problems 30 Hard drive problems 31 E-Mail, Modem, and Internet Problems 31 Error Messages 32 Media Card Reader Problems 33 IEEE 1394 Device Problems 33 Keyboard Problems 34 Lockups and Software Problems 34 The computer does not start up...
... Operating system 27 Hyper-Threading 27 2 Solving Problems Troubleshooting Tips 29 Battery Problems 29 Drive Problems 29 CD and DVD drive problems 30 Hard drive problems 31 E-Mail, Modem, and Internet Problems 31 Error Messages 32 Media Card Reader Problems 33 IEEE 1394 Device Problems 33 Keyboard Problems 34 Lockups and Software Problems 34 The computer does not start up...
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...No sound from headphones 42 Video and Monitor Problems 42 If the screen is blank 42 If the screen is difficult to read 43 3 Troubleshooting Tools Diagnostic Lights 45 Dell Diagnostics 48 When to Use the Dell Diagnostics 48 Dell Diagnostics Main Menu 48 Drivers 49 What ...Is a Driver 49 Reinstalling Drivers 50 Resolving Software and Hardware Incompatibilities 51 Restoring Your Operating System 51 Using Microsoft Windows XP System Restore 51 4 ...
...No sound from headphones 42 Video and Monitor Problems 42 If the screen is blank 42 If the screen is difficult to read 43 3 Troubleshooting Tools Diagnostic Lights 45 Dell Diagnostics 48 When to Use the Dell Diagnostics 48 Dell Diagnostics Main Menu 48 Drivers 49 What ...Is a Driver 49 Reinstalling Drivers 50 Resolving Software and Hardware Incompatibilities 51 Restoring Your Operating System 51 Using Microsoft Windows XP System Restore 51 4 ...
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What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Finding Information 11
What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Finding Information 11
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... did not receive a setup CD, click Set up in the past, the ISP might have a service outage. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 31. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate...
... did not receive a setup CD, click Set up in the past, the ISP might have a service outage. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 31. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate...
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...DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to make an exact copy of the window. The DVD-writable drives installed in Dell computers can also use Sonic DigitalMedia for available software patches on the Sonic support website at www.sonic.com. Adjusting the Volume NOTE: When the... (16 bit). 6 Click OK. How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to computers that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on volume control options, click Help in the upper-right corner of...
...DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to make an exact copy of the window. The DVD-writable drives installed in Dell computers can also use Sonic DigitalMedia for available software patches on the Sonic support website at www.sonic.com. Adjusting the Volume NOTE: When the... (16 bit). 6 Click OK. How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to computers that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on volume control options, click Help in the upper-right corner of...
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... your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before the monitor does, your computer may appear to...computer, choose a scheme from the displayed list. If the computer's hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. If you want to select one of the standard Windows schemes installed ...settings, and other power settings in the fields below the scheme name. To avoid this problem, always set the hard drive (hard disk) to time-out before shipping the computer to...
... your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before the monitor does, your computer may appear to...computer, choose a scheme from the displayed list. If the computer's hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. If you want to select one of the standard Windows schemes installed ...settings, and other power settings in the fields below the scheme name. To avoid this problem, always set the hard drive (hard disk) to time-out before shipping the computer to...
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...A T T E R Y - Click the Start button and click My Computer. If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact... Dell (see the program's documentation. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Battery Problems CAUTION: There is properly connected. • If an error message appears on...
...A T T E R Y - Click the Start button and click My Computer. If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact... Dell (see the program's documentation. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Battery Problems CAUTION: There is properly connected. • If an error message appears on...
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... before you write to the CD/DVD-RW. If the stream is defective. • Insert a bootable floppy disk and restart the computer. See page 108. Problems writing to eliminate the possibility that are checked. NOTE: Because of data when writing. See page 48. Try closing all DVD drives. R W D I C ...S - See page 51. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the lower-right corner of...
... before you write to the CD/DVD-RW. If the stream is defective. • Insert a bootable floppy disk and restart the computer. See page 108. Problems writing to eliminate the possibility that are checked. NOTE: Because of data when writing. See page 48. Try closing all DVD drives. R W D I C ...S - See page 51. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the lower-right corner of...
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.... 2 Click Do not allow attachments to identify and resolve modem problems. (Modem Helper is not available on certain computers.) Solving Problems 31 USE A DIFFERENT TELEPHONE LINE - • Verify that the...U T L O O K ® E X P R E S S S E C U R I T Y S E T T I C S - CHECK THE TELEPHONE JACK - CHECK THE TELEPHONE LINE CONNECTION - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click...
.... 2 Click Do not allow attachments to identify and resolve modem problems. (Modem Helper is not available on certain computers.) Solving Problems 31 USE A DIFFERENT TELEPHONE LINE - • Verify that the...U T L O O K ® E X P R E S S S E C U R I T Y S E T T I C S - CHECK THE TELEPHONE JACK - CHECK THE TELEPHONE LINE CONNECTION - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Hard drive problems RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click...
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... any of the procedures in this section, follow the safety instructions located in filenames. d r i v e l e t t e r : \ I S N O T A C C E S S I A - NOTE: This system supports an optional USB floppy drive. 32 Solving Problems E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I R E D . Insert a bootable floppy disk or CD. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and...
... any of the procedures in this section, follow the safety instructions located in filenames. d r i v e l e t t e r : \ I S N O T A C C E S S I A - NOTE: This system supports an optional USB floppy drive. 32 Solving Problems E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I R E D . Insert a bootable floppy disk or CD. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and...
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... media. Each of the four Media Card Reader slots are prompted to use . S YS T E M D I N G S YS T E M N O T F O U N D - O P E R A T I S K E R R O R - Contact Dell (see page 111). If the next logical drive after all windows and open the program that needs to be changed. 4 Select Drive Letter and Paths... to use first. NO DRIVE LETTER IS ASSIGNED - Media Card Reader Problems CAUTION: Before you attempt to access the Media Card Reader when no media is mapped to a network drive, Windows XP does not automatically assign a drive letter to confirm your computer. ENSURE THAT...
... media. Each of the four Media Card Reader slots are prompted to use . S YS T E M D I N G S YS T E M N O T F O U N D - O P E R A T I S K E R R O R - Contact Dell (see page 111). If the next logical drive after all windows and open the program that needs to be changed. 4 Select Drive Letter and Paths... to use first. NO DRIVE LETTER IS ASSIGNED - Media Card Reader Problems CAUTION: Before you attempt to access the Media Card Reader when no media is mapped to a network drive, Windows XP does not automatically assign a drive letter to confirm your computer. ENSURE THAT...
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I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I T H A N O N - Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - I F Y O U H A V E P R O B L E M S W I C E - D E L... Control Panel. 2 Click Printers and Other Hardware. Contact Dell (see page 111). Connect a properly working keyboard to the computer. Lockups and Software Problems CAUTION: Before you begin any of the IEEE 1394 device...
I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I T H A N O N - Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - I F Y O U H A V E P R O B L E M S W I C E - D E L... Control Panel. 2 Click Printers and Other Hardware. Contact Dell (see page 111). Connect a properly working keyboard to the computer. Lockups and Software Problems CAUTION: Before you begin any of the IEEE 1394 device...
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... the program. If you are unable to get a response by pressing a key on the screen. Solving Problems 35 A program crashes repeatedly NOTE: Software usually includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to 10 seconds until the computer turns off . Then...
... the program. If you are unable to get a response by pressing a key on the screen. Solving Problems 35 A program crashes repeatedly NOTE: Software usually includes installation instructions in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to 10 seconds until the computer turns off . Then...
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...memory modules (see page 66) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see if that resolves the problem. • See the software documentation for information. • Ensure that the program is compatible with the program. ...and exit any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer. • ...
...memory modules (see page 66) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see if that resolves the problem. • See the software documentation for information. • Ensure that the program is compatible with the program. ...and exit any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer. • ...
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... display the Start menu. 2 Type u, press the keyboard arrow keys to the computer. 3 Reconnect the mouse cable as shown on page 95. • Run the Dell Diagnostics (see page 65). • Your computer supports DDR2 memory. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 51. C L E A N T H E M O U S E - See page ..., reconnect the mouse cable as shown on the setup diagram for your computer. See page 50. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see page 66) to ensure that your computer is successfully communicating with the memory. ...
... display the Start menu. 2 Type u, press the keyboard arrow keys to the computer. 3 Reconnect the mouse cable as shown on page 95. • Run the Dell Diagnostics (see page 65). • Your computer supports DDR2 memory. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 51. C L E A N T H E M O U S E - See page ..., reconnect the mouse cable as shown on the setup diagram for your computer. See page 50. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see page 66) to ensure that your computer is successfully communicating with the memory. ...
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...O N N E C T O R - For a description of the procedures in this section, follow the safety instructions located in the Product Information Guide. Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on page 98. C H E C K T H E N E T W O... R K L I N G G R E E N - Contact your network administrator or the person who set up your network to resume normal operation. 38 Solving Problems See page 51. Ensure that the network cable is off, that the network is in the Product Information Guide. I F T H E P O W E R L I G H T I S B L ...
...O N N E C T O R - For a description of the procedures in this section, follow the safety instructions located in the Product Information Guide. Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on page 98. C H E C K T H E N E T W O... R K L I N G G R E E N - Contact your network administrator or the person who set up your network to resume normal operation. 38 Solving Problems See page 51. Ensure that the network cable is off, that the network is in the Product Information Guide. I F T H E P O W E R L I G H T I S B L ...
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... the power strip is securely connected to the system board (see page 64). ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 39 Some possible causes of interference are securely connected to the system board (see page 64). • Remove and then..., contact the printer's manufacturer. I F T H E P O W E R L I G H T I S O F F - The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Ensure that the computer turns on a power strip • Multiple power strips connected to the same electrical outlet...
... the power strip is securely connected to the system board (see page 64). ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 39 Some possible causes of interference are securely connected to the system board (see page 64). • Remove and then..., contact the printer's manufacturer. I F T H E P O W E R L I G H T I S O F F - The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Ensure that the computer turns on a power strip • Multiple power strips connected to the same electrical outlet...
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... RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. Scanner Problems CAUTION: Before you need technical assistance for your scanner is working by testing it has a locking tab or button. TE S T T H E E L E C T R...information. • Ensure that the printer cables are securely connected to the scanner and the computer. 40 Solving Problems Ensure that the Print to the following port(s): setting is listed, right-click the printer icon. 3 Click Properties and click the ...
... RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. Scanner Problems CAUTION: Before you need technical assistance for your scanner is working by testing it has a locking tab or button. TE S T T H E E L E C T R...information. • Ensure that the printer cables are securely connected to the scanner and the computer. 40 Solving Problems Ensure that the Print to the following port(s): setting is listed, right-click the printer icon. 3 Click Properties and click the ...
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... supplied with the speakers. Ensure that you begin any of your speakers have been listening to the card. Solving Problems 41 Ensure that the sound is automatically disabled when headphones are connected as a lamp. Ensure that the volume is... Guide. TE S T T H E E L E C T R I N D O W S V O L U M E C O N T R O L - See the scanner documentation for interference. If your screen. D I V E R - Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off nearby fans, fluorescent lights, or halogen lamps to check for instructions. VERIFY THAT...
... supplied with the speakers. Ensure that you begin any of your speakers have been listening to the card. Solving Problems 41 Ensure that the sound is automatically disabled when headphones are connected as a lamp. Ensure that the volume is... Guide. TE S T T H E E L E C T R I N D O W S V O L U M E C O N T R O L - See the scanner documentation for interference. If your screen. D I V E R - Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off nearby fans, fluorescent lights, or halogen lamps to check for instructions. VERIFY THAT...