Owner's Manual
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... Technology (Optional 26 Enabling the QRT Feature in System Setup 27 Enabling the QRT feature in the Operating system 27 Hyper-Threading 27 2 Solving Problems Troubleshooting Tips 29 Battery Problems 29 Drive Problems 29 CD and DVD drive problems 30 Hard drive problems 31 E-Mail, Modem, and Internet Problems 31 Error...
... Technology (Optional 26 Enabling the QRT Feature in System Setup 27 Enabling the QRT feature in the Operating system 27 Hyper-Threading 27 2 Solving Problems Troubleshooting Tips 29 Battery Problems 29 Drive Problems 29 CD and DVD drive problems 30 Hard drive problems 31 E-Mail, Modem, and Internet Problems 31 Error...
Owner's Manual
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...Problems 42 If the screen is blank 42 If the screen is difficult to read 43 3 Troubleshooting Tools Diagnostic Lights 45 Dell Diagnostics 48 When to Use the Dell Diagnostics 48 Dell Diagnostics Main Menu 48 Drivers 49 What Is a Driver 49 Reinstalling Drivers 50 Resolving Software ...and Hardware Incompatibilities 51 Restoring Your Operating System 51 Using Microsoft Windows XP System Restore 51 4 Removing and Installing Parts Before You...
...Problems 42 If the screen is blank 42 If the screen is difficult to read 43 3 Troubleshooting Tools Diagnostic Lights 45 Dell Diagnostics 48 When to Use the Dell Diagnostics 48 Dell Diagnostics Main Menu 48 Drivers 49 What Is a Driver 49 Reinstalling Drivers 50 Resolving Software ...and Hardware Incompatibilities 51 Restoring Your Operating System 51 Using Microsoft Windows XP System Restore 51 4 Removing and Installing Parts Before You...
Owner's Manual
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...; Desktop System Software (DSS)- DSS provides critical updates for your operating system and support for components, such premier.support.dell.com. Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - The website may not be available as memory, the hard drive, and the operating system in all...
...; Desktop System Software (DSS)- DSS provides critical updates for your operating system and support for components, such premier.support.dell.com. Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - The website may not be available as memory, the hard drive, and the operating system in all...
Owner's Manual
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... before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Discard used batteries according to the manufacturer's instructions. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S..., follow the safety instructions located in a program, see page 111). Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. If the floppy, CD,...
... before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. Discard used batteries according to the manufacturer's instructions. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S..., follow the safety instructions located in a program, see page 111). Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your antivirus software to check for and remove viruses. If the floppy, CD,...
Owner's Manual
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...See the software documentation for information. • Ensure that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see page 66) to run the software. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any ...Problems See the software documentation for minimum memory requirements. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that...
...See the software documentation for information. • Ensure that the device drivers do not conflict with the memory. • Run the Dell Diagnostics (see page 66) to run the software. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any ...Problems See the software documentation for minimum memory requirements. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that...
Owner's Manual
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Some possible causes of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. I F T H E P O W E R L I G H T I S B L I N K I O N - C H E C K T H E P R I N T E R D O C U M E N T A T I N G A M B E R - See the printer documentation for your location (if applicable). • Ensure that the processor cable is securely connected to the system board (see page ...
Some possible causes of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. I F T H E P O W E R L I G H T I S B L I N K I O N - C H E C K T H E P R I N T E R D O C U M E N T A T I N G A M B E R - See the printer documentation for your location (if applicable). • Ensure that the processor cable is securely connected to the system board (see page ...
Owner's Manual
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... procedures in this section, follow the safety instructions located in the Product Information Guide. Scanner Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. Ensure that your scanner, contact the scanner's manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I C A L O U T L E T - For a USB printer, ensure that the Print to the following port(s): setting is unlocked if it...
... procedures in this section, follow the safety instructions located in the Product Information Guide. Scanner Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. Ensure that your scanner, contact the scanner's manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I C A L O U T L E T - For a USB printer, ensure that the Print to the following port(s): setting is unlocked if it...
Owner's Manual
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See page 50. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Ensure that the sound is normal for troubleshooting procedures. A D J U S T T H E W I O N - SEE YOUR SPEAKER DOCUMENTATION FOR MORE INFORMATION. See page 51. Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing ...
See page 50. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Ensure that the sound is normal for troubleshooting procedures. A D J U S T T H E W I O N - SEE YOUR SPEAKER DOCUMENTATION FOR MORE INFORMATION. See page 51. Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing ...
Owner's Manual
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... Lights CAUTION: Before you begin any of the lights identify the problem. To help you troubleshoot a problem, your computer (see page 65). • If the problem persists, contact Dell (see page 66), and then restart the computer. Light Pattern Problem Description Suggested Resolution The ...computer is in the Product Information Guide. Contact Dell (see page 57). If the computer starts normally, reinstall an additional module. After the computer completes POST, all modules without ...
... Lights CAUTION: Before you begin any of the lights identify the problem. To help you troubleshoot a problem, your computer (see page 65). • If the problem persists, contact Dell (see page 66), and then restart the computer. Light Pattern Problem Description Suggested Resolution The ...computer is in the Product Information Guide. Contact Dell (see page 57). If the computer starts normally, reinstall an additional module. After the computer completes POST, all modules without ...
Owner's Manual
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...power and data cables and occurred. No memory modules are compatible with your computer (see page 65). • If the problem persists, contact Dell (see page 111). • Ensure that you have identified a faulty module or reinstalled all modules without error. • If available, install... (see page 65). • If the problem persists, contact Dell (see page 65). • Verify that the memory modules that no special memory module/memory connector placement requirements exist (see page 111). 46 Troubleshooting Tools Continue until you have two or more memory modules installed,...
...power and data cables and occurred. No memory modules are compatible with your computer (see page 65). • If the problem persists, contact Dell (see page 111). • Ensure that you have identified a faulty module or reinstalled all modules without error. • If available, install... (see page 65). • If the problem persists, contact Dell (see page 65). • Verify that the memory modules that no special memory module/memory connector placement requirements exist (see page 111). 46 Troubleshooting Tools Continue until you have two or more memory modules installed,...
Owner's Manual
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...Description A possible expansion card failure has occurred. None. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see page 51). 4 If the problem persists, contact Dell (see page 111). • Press the power button • Move the mouse ... • If the problem persists, contact Dell (see page 111). See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on your screen identifying a problem with a device (such as the floppy drive or hard drive); Troubleshooting Tools 47 Another failure has occurred. The ...
...Description A possible expansion card failure has occurred. None. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see page 51). 4 If the problem persists, contact Dell (see page 111). • Press the power button • Move the mouse ... • If the problem persists, contact Dell (see page 111). See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on your screen identifying a problem with a device (such as the floppy drive or hard drive); Troubleshooting Tools 47 Another failure has occurred. The ...
Owner's Manual
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... your computer (see page 55) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to increase the possibility of the procedures in "Solving Problems" on page 29 and run the...description of the problem. Tests a specific device. This test typically takes an hour or more and requires you to Use the Dell Diagnostics If you see page 111). 48 Troubleshooting Tools If you wait too long and the operating system logo appears, continue to select a test based on (or restart) ...
... your computer (see page 55) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to increase the possibility of the procedures in "Solving Problems" on page 29 and run the...description of the problem. Tests a specific device. This test typically takes an hour or more and requires you to Use the Dell Diagnostics If you see page 111). 48 Troubleshooting Tools If you wait too long and the operating system logo appears, continue to select a test based on (or restart) ...
Owner's Manual
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.... All devices require a driver program. Each device has its driver recognizes. Troubleshooting Tools 49 Tab Results Errors Help Configuration Parameters Function Displays the results of the screen. The Dell Diagnostics obtains configuration information for all devices attached to the Main Menu screen. ... the device list in the following table for more information. You may indicate requirements for the selected device. If you contact Dell, technical support will ask for your Service Tag. 3 If you with required drivers already installed-no further installation or configuration...
.... All devices require a driver program. Each device has its driver recognizes. Troubleshooting Tools 49 Tab Results Errors Help Configuration Parameters Function Displays the results of the screen. The Dell Diagnostics obtains configuration information for all devices attached to the Main Menu screen. ... the device list in the following table for more information. You may indicate requirements for the selected device. If you contact Dell, technical support will ask for your Service Tag. 3 If you with required drivers already installed-no further installation or configuration...
Owner's Manual
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... obtained from other sources, your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 50 Troubleshooting Tools Manually Reinstalling Drivers 1 After copying the driver files to see page 50). If you experience a problem with any device...Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System...
... obtained from other sources, your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 50 Troubleshooting Tools Manually Reinstalling Drivers 1 After copying the driver files to see page 50). If you experience a problem with any device...Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System...
Owner's Manual
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...data on computers purchased in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. Troubleshooting Tools 51 NOTE: Dell PC Restore is detected but incorrectly configured, you can restore your operating ...system in the following ways: • Microsoft Windows XP System Restore returns your computer to an earlier operating state ...
...data on computers purchased in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. Troubleshooting Tools 51 NOTE: Dell PC Restore is detected but incorrectly configured, you can restore your operating ...system in the following ways: • Microsoft Windows XP System Restore returns your computer to an earlier operating state ...
Owner's Manual
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... the steps using a different restore point, or you set your computer. To change the restore point, you can undo the restoration. 52 Troubleshooting Tools NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do... points. System Restore does not monitor your data files. If a calendar date has only one restore point, then that you want to restore your Dell™ computer to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that allows you install a device driver,...
... the steps using a different restore point, or you set your computer. To change the restore point, you can undo the restoration. 52 Troubleshooting Tools NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do... points. System Restore does not monitor your data files. If a calendar date has only one restore point, then that you want to restore your Dell™ computer to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that allows you install a device driver,...
Owner's Manual
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...purchased in when you purchased the computer. If you do not want to proceed with www.dell.com appears at the top of free hard-disk space available, System Restore is enabled:...received your operating system. NOTICE: Using PC Restore permanently deletes all data on the computer. Troubleshooting Tools 53 The restore process takes approximately 6-10 minutes to All Programs→ Accessories→.... 2 Click Undo my last restoration and click Next. NOTICE: If you reinstall Windows XP with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . To see...
...purchased in when you purchased the computer. If you do not want to proceed with www.dell.com appears at the top of free hard-disk space available, System Restore is enabled:...received your operating system. NOTICE: Using PC Restore permanently deletes all data on the computer. Troubleshooting Tools 53 The restore process takes approximately 6-10 minutes to All Programs→ Accessories→.... 2 Click Undo my last restoration and click Next. NOTICE: If you reinstall Windows XP with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . To see...
Owner's Manual
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...If you do not remove PC Restore from the hard drive, you cannot ever recall it to restore your computer's operating system to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. The PC Restore partition is deleted and the newly available disk space is available as...manually shut down the computer. 5 When prompted, click Finish to close the PC Restore Removal window. 8 Restart the computer. 54 Troubleshooting Tools After you have removed Dell PC Restore, you must log on the hard drive. 5 Click Yes when a confirmation message appears. Click Finish and let the ...
...If you do not remove PC Restore from the hard drive, you cannot ever recall it to restore your computer's operating system to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. The PC Restore partition is deleted and the newly available disk space is available as...manually shut down the computer. 5 When prompted, click Finish to close the PC Restore Removal window. 8 Restart the computer. 54 Troubleshooting Tools After you have removed Dell PC Restore, you must log on the hard drive. 5 Click Yes when a confirmation message appears. Click Finish and let the ...
Owner's Manual
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...Repair services are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on ). Dell-installed peripherals include any "Dell-installed" software and peripherals1. Additional technical support options may cause interference with the manufacturer's instruction manual, may be available ...Rules. 110 Appendix This equipment has been tested and found to comply with the computer. 2 All Dell-standard components included in the troubleshooting process and provides for a Class B digital device pursuant to Part 15 of your computer.
...Repair services are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on ). Dell-installed peripherals include any "Dell-installed" software and peripherals1. Additional technical support options may cause interference with the manufacturer's instruction manual, may be available ...Rules. 110 Appendix This equipment has been tested and found to comply with the computer. 2 All Dell-standard components included in the troubleshooting process and provides for a Class B digital device pursuant to Part 15 of your computer.
Owner's Manual
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... Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 45 F floppy drive installing, 87 removing, 85 H hard drive installing, 77 problems, 31 removing, 76 hardware Dell Diagnostics, 48 Hardware Troubleshooter, 51 Help and Support Center, 11 hibernate mode, 24, 26 Hyper-Threading, 27 I IEEE 1394 problems, 33 installing parts before you begin, 55 recommended...
... Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 45 F floppy drive installing, 87 removing, 85 H hard drive installing, 77 problems, 31 removing, 76 hardware Dell Diagnostics, 48 Hardware Troubleshooter, 51 Help and Support Center, 11 hibernate mode, 24, 26 Hyper-Threading, 27 I IEEE 1394 problems, 33 installing parts before you begin, 55 recommended...