Dell Technology Guide
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... on how to resolve the problem. Write down the information displayed on your computer. 272 Troubleshooting Some desktop computers have diagnostic lights. Troubleshooting Tools Some of your Service Manual for information about diagnostic lights. Dell Diagnostics can also indicate internal power problems. See your Service Manual for information about diagnostic and status lights. These lights start and turn...
... on how to resolve the problem. Write down the information displayed on your computer. 272 Troubleshooting Some desktop computers have diagnostic lights. Troubleshooting Tools Some of your Service Manual for information about diagnostic lights. Dell Diagnostics can also indicate internal power problems. See your Service Manual for information about diagnostic and status lights. These lights start and turn...
Dell Technology Guide
Page 273
... not responding, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: On certain systems the power light is green. • If the power light is off, the computer is either turned off or is in this support utility...operation. Troubleshooting 273 Dell Support Utility Use this section, follow the safety instructions shipped with your computer. Power Lights for Desktop Computers CAUTION: Before you begin any of the computer and the electrical outlet. - For additional safety best practices information, see the Service Manual for self-support...
... not responding, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: On certain systems the power light is green. • If the power light is off, the computer is either turned off or is in this support utility...operation. Troubleshooting 273 Dell Support Utility Use this section, follow the safety instructions shipped with your computer. Power Lights for Desktop Computers CAUTION: Before you begin any of the computer and the electrical outlet. - For additional safety best practices information, see the Service Manual for self-support...
Dell Technology Guide
Page 274
...- Remove and then reinstall the memory modules (see the documentation shipped with your computer). • Eliminate interference. If the computer malfunctions, the sequence of interference are securely connected to the system board (see the Service Manual for your computer). • If the power light is steady amber, a device may exist. ... is set to help identify the problem. 274 Troubleshooting Multiple power strips connected to the system board (see the Service Manual for Desktop Computers Some desktop computers have lights labeled with another device, such as a lamp. -
...- Remove and then reinstall the memory modules (see the documentation shipped with your computer). • Eliminate interference. If the computer malfunctions, the sequence of interference are securely connected to the system board (see the Service Manual for your computer). • If the power light is steady amber, a device may exist. ... is set to help identify the problem. 274 Troubleshooting Multiple power strips connected to the system board (see the Service Manual for Desktop Computers Some desktop computers have lights labeled with another device, such as a lamp. -
Dell Technology Guide
Page 275
... more details. Replace the CPU fan (see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. Possible HDD failure during HDD boot test (see "Contacting Dell" on the Dell Support website support.dell.com. System Messages for Desktop Computers NOTE: If the message you can use the status of the...
... more details. Replace the CPU fan (see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. Possible HDD failure during HDD boot test (see "Contacting Dell" on the Dell Support website support.dell.com. System Messages for Desktop Computers NOTE: If the message you can use the status of the...
Dell Technology Guide
Page 278
Enter the system setup program and correct the date or time (see your computer's Service Manual). • If memory was not removed or installed, memory module or system board failure may have occurred. TI M E R C H I P C O U N T E R 2 F A I T Y. - STRIKE THE F1 KEY TO S H U T ...or time (see the documentation shipped with your computer (see "Entering the System Setup Program" on page 308). THE COMPUTER IS DOCKED AND ONLY BATTERY POWER IS DETECTED. Run the Dell Diagnostics (see "Contacting Dell" on page 281). Contact Dell for instructions, see "Entering the System Setup ...
Enter the system setup program and correct the date or time (see your computer's Service Manual). • If memory was not removed or installed, memory module or system board failure may have occurred. TI M E R C H I P C O U N T E R 2 F A I T Y. - STRIKE THE F1 KEY TO S H U T ...or time (see the documentation shipped with your computer (see "Entering the System Setup Program" on page 308). THE COMPUTER IS DOCKED AND ONLY BATTERY POWER IS DETECTED. Run the Dell Diagnostics (see "Contacting Dell" on page 281). Contact Dell for instructions, see "Entering the System Setup ...
Dell Technology Guide
Page 287
...If the battery still does not work properly, contact Dell (see "Contacting Dell" on the computer, or if an incorrect time or date displays during start-up, replace the battery (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. ENSURE THAT MICROSOFT® WINDOWS®... There is a danger of the procedures in this section, follow the safety instructions shipped with your computer. Replace the battery only with your Service Manual or contact Dell (see "Contacting Dell" on page 125. CAUTION: Before you begin any of a new battery exploding if it is ...
...If the battery still does not work properly, contact Dell (see "Contacting Dell" on the computer, or if an incorrect time or date displays during start-up, replace the battery (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. ENSURE THAT MICROSOFT® WINDOWS®... There is a danger of the procedures in this section, follow the safety instructions shipped with your computer. Replace the battery only with your Service Manual or contact Dell (see "Contacting Dell" on page 125. CAUTION: Before you begin any of a new battery exploding if it is ...
Dell Technology Guide
Page 296
... the Service Manual for your network settings are correct and that the network cable is occurring. If the link integrity light is functioning. See "Power Lights for Desktop Computers" on page 280. See "Windows Hardware Troubleshooter" on page 79. Ensure that the network is off (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance...
... the Service Manual for your network settings are correct and that the network cable is occurring. If the link integrity light is functioning. See "Power Lights for Desktop Computers" on page 280. See "Windows Hardware Troubleshooter" on page 79. Ensure that the network is off (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance...
Dell Technology Guide
Page 297
... may exist. • Ensure that the electrical outlet is securely connected to the system board power connector (POWER2) (see the Service Manual for your computer). • Remove and then reinstall all components and cables are properly installed and securely connected to the system board (see the ... system board (see the documentation shipped with another device, such as a lamp. • Ensure that all memory modules (see the Service Manual for your computer). NOTE: On certain systems the power light is set to match the AC power at your location (if applicable). • Ensure...
... may exist. • Ensure that the electrical outlet is securely connected to the system board power connector (POWER2) (see the Service Manual for your computer). • Remove and then reinstall all components and cables are properly installed and securely connected to the system board (see the ... system board (see the documentation shipped with another device, such as a lamp. • Ensure that all memory modules (see the Service Manual for your computer). NOTE: On certain systems the power light is set to match the AC power at your location (if applicable). • Ensure...
Dell Technology Guide
Page 304
...protection devices, power strips, and power extension cables with another device, such as a lamp. - defective. Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Ensure that the electrical outlet is receiving electrical power, but an internal power problem might exist. 304...the power light is green. • If the power light is off, the computer is either turned off or is not responding, see the Service Manual for Desktop Computers" on the back of the computer and the electrical outlet. - The power button light located on the front of ...
...protection devices, power strips, and power extension cables with another device, such as a lamp. - defective. Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Ensure that the electrical outlet is receiving electrical power, but an internal power problem might exist. 304...the power light is green. • If the power light is off, the computer is either turned off or is not responding, see the Service Manual for Desktop Computers" on the back of the computer and the electrical outlet. - The power button light located on the front of ...
Dell Technology Guide
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... the system board (see the Service Manual for content, format, and how frequently you receive notifications. Power, keyboard, and mouse extension cables - Remove and then reinstall any cards (see the Documentation for your computer. • Eliminate interference. Multiple power strips connected to support.dell.com/technicalupdate. - To enroll for your computer. Too many devices on...
... the system board (see the Service Manual for content, format, and how frequently you receive notifications. Power, keyboard, and mouse extension cables - Remove and then reinstall any cards (see the Documentation for your computer. • Eliminate interference. Multiple power strips connected to support.dell.com/technicalupdate. - To enroll for your computer. Too many devices on...
Setup and Quick Reference Guide
Page 8
... operating system product key. 8 Finding Information only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Service Manual • How to remove and replace parts The Service Manual for your computer can be found at support.dell.com. • How to configure system settings • How to troubleshoot and solve problems...
... operating system product key. 8 Finding Information only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement Service Manual • How to remove and replace parts The Service Manual for your computer can be found at support.dell.com. • How to configure system settings • How to troubleshoot and solve problems...
Setup and Quick Reference Guide
Page 40
... of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 40 Troubleshooting If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists...
... of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 40 Troubleshooting If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists...
Setup and Quick Reference Guide
Page 41
... and, if necessary, replace them. If the message is not listed, see the documentation for the operating system or the program that shipped with your Service Manual at www.dell.com/regulatory_compliance. See your computer. DATA ERROR - The touch pad or external mouse may be faulty. D E C R E A S I N G A V A I A R Y DEVICE FAILURE - Failure 7 CPU-cache test Contact...
... and, if necessary, replace them. If the message is not listed, see the documentation for the operating system or the program that shipped with your Service Manual at www.dell.com/regulatory_compliance. See your computer. DATA ERROR - The touch pad or external mouse may be faulty. D E C R E A S I N G A V A I A R Y DEVICE FAILURE - Failure 7 CPU-cache test Contact...
Setup and Quick Reference Guide
Page 42
... hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for more information. Then, shut down the computer, reinstall the hard drive, and restart the computer. See your Service Manual at support.dell.com), and boot the computer from a CD. ERROR READING...
... hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for more information. Then, shut down the computer, reinstall the hard drive, and restart the computer. See your Service Manual at support.dell.com), and boot the computer from a CD. ERROR READING...
Setup and Quick Reference Guide
Page 43
... drive, and restart the computer. K E Y B O A R D C L O C K L I N E F A I L U R E - K E Y B O A R D D A T A L I N E F A I R E C T - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Run...
... drive, and restart the computer. K E Y B O A R D C L O C K L I N E F A I L U R E - K E Y B O A R D D A T A L I N E F A I R E C T - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Run...
Setup and Quick Reference Guide
Page 44
... on page 71). Close all windows and open . Shut down the computer, wait 30 seconds, and then restart it. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be corrupted. See your Service Manual at support.dell.com for more information. Reinstall the memory modules and, if necessary, replace...
... on page 71). Close all windows and open . Shut down the computer, wait 30 seconds, and then restart it. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - A memory module may be corrupted. See your Service Manual at support.dell.com for more information. Reinstall the memory modules and, if necessary, replace...
Setup and Quick Reference Guide
Page 45
... FAT on page 48). TI M E- System configuration settings are defective, back up the data (if possible), and then reformat the hard drive. Connect your Service Manual at support.dell.com). The operating system cannot find a specific track on the hard drive. A R E Q U I L E W A S N O T F O U N D - Microsoft® ...4 See the program documentation for instructions (click Start→ Help and Support). Run the System Set tests in the Dell Diagnostics (see your computer to an electrical outlet to open is missing an essential file. SECTOR NOT FOUND - If a large number of sectors ...
... FAT on page 48). TI M E- System configuration settings are defective, back up the data (if possible), and then reformat the hard drive. Connect your Service Manual at support.dell.com). The operating system cannot find a specific track on the hard drive. A R E Q U I L E W A S N O T F O U N D - Microsoft® ...4 See the program documentation for instructions (click Start→ Help and Support). Run the System Set tests in the Dell Diagnostics (see your computer to an electrical outlet to open is missing an essential file. SECTOR NOT FOUND - If a large number of sectors ...
Setup and Quick Reference Guide
Page 46
...when the message appeared. PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. See your Service Manual at support.dell.com). A chip on the system board may be malfunctioning. Replace the battery. The reserve battery ...computer to an electrical outlet; Possible system board failure or RTC battery low. If the message reappears, contact Dell (see "Dell Diagnostics" on page 48). The keyboard controller may be malfunctioning, or a memory module may be loose. setup program, then immediately exit the program (see your Service Manual at support.dell...
...when the message appeared. PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. See your Service Manual at support.dell.com). A chip on the system board may be malfunctioning. Replace the battery. The reserve battery ...computer to an electrical outlet; Possible system board failure or RTC battery low. If the message reappears, contact Dell (see "Dell Diagnostics" on page 48). The keyboard controller may be malfunctioning, or a memory module may be loose. setup program, then immediately exit the program (see your Service Manual at support.dell...
Setup and Quick Reference Guide
Page 47
... , and click Help and Support. 2 Type hardware troubleshooter in BIOS setup. Check cables, swap hard disks, or see your Service Manual at support.dell.com. See your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a... hard drive, or the hard drive cable is loose, or no bootable device exists. • If the hard drive is your Service Manual at support.dell.com). NOTICE - Processor fan failure. KEYBOARD FAILURE - Use external power source for assistance). CPU FAN FAILURE - N O B O O T D E V I N T E R R U P T - ...
... , and click Help and Support. 2 Type hardware troubleshooter in BIOS setup. Check cables, swap hard disks, or see your Service Manual at support.dell.com. See your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a... hard drive, or the hard drive cable is loose, or no bootable device exists. • If the hard drive is your Service Manual at support.dell.com). NOTICE - Processor fan failure. KEYBOARD FAILURE - Use external power source for assistance). CPU FAN FAILURE - N O B O O T D E V I N T E R R U P T - ...
Setup and Quick Reference Guide
Page 48
...Software Problems" on Dell computers. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting Dell Diagnostics CAUTION: Before you contact Dell for technical assistance. NOTE: The Dell Drivers and Utilities ...media is recommended that shipped with your hard drive or from your computer. See your computer. 3 In the search results, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. It is optional and may not ship with your Service Manual at www.dell...
...Software Problems" on Dell computers. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting Dell Diagnostics CAUTION: Before you contact Dell for technical assistance. NOTE: The Dell Drivers and Utilities ...media is recommended that shipped with your hard drive or from your computer. See your computer. 3 In the search results, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. It is optional and may not ship with your Service Manual at www.dell...