Setup and Quick Reference Guide
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Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Setup and Quick Reference Guide
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Restoring Your Operating System 60 Using Microsoft® Windows® System Restore . . . 60 Using Dell™ Factory Image Restore 62 Using the Operating System Media 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service . . . . . 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order-Status Service 68 Problems With Your Order 68 Product Information 68 Returning Items for Warranty Repair or Credit . . . . . 68 Before You Call 69 Contacting Dell 71 Index 73 Contents 5
Restoring Your Operating System 60 Using Microsoft® Windows® System Restore . . . 60 Using Dell™ Factory Image Restore 62 Using the Operating System Media 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service . . . . . 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order-Status Service 68 Problems With Your Order 68 Product Information 68 Returning Items for Warranty Repair or Credit . . . . . 68 Before You Call 69 Contacting Dell 71 Index 73 Contents 5
Setup and Quick Reference Guide
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... found at support.dell.com. • Desktop System Software (DSS) • Readme files NOTE: Readme files may be included on your operating system Finding Information 7 Document/Media/Label Service Tag/Express Service Code The Service Tag/Express Service Code is located on your media to provide last-minute updates about technical changes to direct your call when contacting support. • A diagnostic program for your computer • Drivers for technicians or experienced users. •...
... found at support.dell.com. • Desktop System Software (DSS) • Readme files NOTE: Readme files may be included on your operating system Finding Information 7 Document/Media/Label Service Tag/Express Service Code The Service Tag/Express Service Code is located on your media to provide last-minute updates about technical changes to direct your call when contacting support. • A diagnostic program for your computer • Drivers for technicians or experienced users. •...
Setup and Quick Reference Guide
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Setting Up Your Computer 11 2 Connect a USB device, such as a keyboard or mouse. 3 Connect the network cable.
Setting Up Your Computer 11 2 Connect a USB device, such as a keyboard or mouse. 3 Connect the network cable.
Setup and Quick Reference Guide
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..., click Help me choose or contact your ISP. 5 Follow the instructions on the screen to complete the setup. Transferring Information to a New Computer Microsoft® Windows Vista® Operating System 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in step 3, continue to step 5.
..., click Help me choose or contact your ISP. 5 Follow the instructions on the screen to complete the setup. Transferring Information to a New Computer Microsoft® Windows Vista® Operating System 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in step 3, continue to step 5.
Setup and Quick Reference Guide
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....dell.com/regulatory_compliance. Troubleshooting CAUTION: To guard against the likelihood of repetitive three short beeps. If the power light is blinking amber, the computer is steady amber, there may be malfunctioning or incorrectly installed. • If the power light is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of the computer turns...
....dell.com/regulatory_compliance. Troubleshooting CAUTION: To guard against the likelihood of repetitive three short beeps. If the power light is blinking amber, the computer is steady amber, there may be malfunctioning or incorrectly installed. • If the power light is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of the computer turns...
Setup and Quick Reference Guide
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... more information. system board failure. 6 Video BIOS Test Contact Dell. For an external mouse, check the cable connection. C A C H E D I S A B L E D D U E T O F A I L U R E - Contact Dell (see "Contacting Dell" on page 71). D E C R E A S I N G A V A I A R Y DEVICE FAILURE - DATA ERROR - If the message is not listed, see the Regulatory Compliance Homepage at support.dell.com). See your Service Manual failure. One or more information. Reinstall the memory modules and, if necessary, replace them. Enable the Pointing Device option in the proper place, and used the...
... more information. system board failure. 6 Video BIOS Test Contact Dell. For an external mouse, check the cable connection. C A C H E D I S A B L E D D U E T O F A I L U R E - Contact Dell (see "Contacting Dell" on page 71). D E C R E A S I N G A V A I A R Y DEVICE FAILURE - DATA ERROR - If the message is not listed, see the Regulatory Compliance Homepage at support.dell.com). See your Service Manual failure. One or more information. Reinstall the memory modules and, if necessary, replace them. Enable the Pointing Device option in the proper place, and used the...
Setup and Quick Reference Guide
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... drive type. E X T E N D E D M E M O R Y S I V E - The operating system is full. If the problem persists, try another drive. DRIVE NOT READY - The file that you are trying to copy is too large to carry out the command. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics...
... drive type. E X T E N D E D M E M O R Y S I V E - The operating system is full. If the problem persists, try another drive. DRIVE NOT READY - The file that you are trying to copy is too large to carry out the command. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the Dell Diagnostics...
Setup and Quick Reference Guide
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... the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48). Restart the computer, and avoid touching the keyboard or keys during the boot routine. HA R D - For external keyboards, check the cable connection. The hard drive does not respond to nonbootable media, such as a floppy disk or CD. Correct the appropriate options in the Dell Diagnostics (see "Dell Diagnostics" on page 48). Troubleshooting 43 Run the Keyboard Controller test in the system setup...
... the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48). Restart the computer, and avoid touching the keyboard or keys during the boot routine. HA R D - For external keyboards, check the cable connection. The hard drive does not respond to nonbootable media, such as a floppy disk or CD. Correct the appropriate options in the Dell Diagnostics (see "Dell Diagnostics" on page 48). Troubleshooting 43 Run the Keyboard Controller test in the system setup...
Setup and Quick Reference Guide
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... the problem persists, try to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. A R E Q U I L E W A S N O T F O U N D - D L L F I R E D . Microsoft Windows® XP: 1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to restore the data by entering the system Troubleshooting 45 A chip on the system board may have a defective sector or corrupted FAT on the hard drive. SHUTDOWN FAILURE - Run the System Set tests in the Dell Diagnostics...
... the problem persists, try to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. A R E Q U I L E W A S N O T F O U N D - D L L F I R E D . Microsoft Windows® XP: 1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to restore the data by entering the system Troubleshooting 45 A chip on the system board may have a defective sector or corrupted FAT on the hard drive. SHUTDOWN FAILURE - Run the System Set tests in the Dell Diagnostics...
Setup and Quick Reference Guide
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...Use external power source for assistance. A PARAMETER OUT OF RANGE MAY OR M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I N T E R R U P T - S.M.A.R.T error, possible hard drive failure. To start the Hardware Troubleshooter: Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in BIOS setup. Check cables, swap hard disks, or see "Contacting Dell" on the system board might be enabled or disabled in the search field and press to resolve the incompatibility. Keyboard failure or keyboard cable loose. HARD...
...Use external power source for assistance. A PARAMETER OUT OF RANGE MAY OR M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I N T E R R U P T - S.M.A.R.T error, possible hard drive failure. To start the Hardware Troubleshooter: Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in BIOS setup. Check cables, swap hard disks, or see "Contacting Dell" on the system board might be enabled or disabled in the search field and press to resolve the incompatibility. Keyboard failure or keyboard cable loose. HARD...
Setup and Quick Reference Guide
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... Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and follow the remaining troubleshooting steps. 3 In the search results, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the system setup program and is active. See your Service Manual at...
... Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and follow the remaining troubleshooting steps. 3 In the search results, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Start the Dell Diagnostics from the Dell Drivers and Utilities media. 48 Troubleshooting Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the system setup program and is active. See your Service Manual at...
Setup and Quick Reference Guide
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... the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the diagnostics utility partition on your hard drive, and follow the instructions on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. If multiple versions are listed, select the version that is known to be working properly. 2 Turn on the screen. Select Diagnostics...
... the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the diagnostics utility partition on your hard drive, and follow the instructions on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. If multiple versions are listed, select the version that is known to be working properly. 2 Turn on the screen. Select Diagnostics...
Setup and Quick Reference Guide
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...main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I N G B L U E - ELIMINATE INTERFERENCE - There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any of interference are: • Power, keyboard, and mouse extension cables •...
...main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I N G B L U E - ELIMINATE INTERFERENCE - There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any of interference are: • Power, keyboard, and mouse extension cables •...
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... IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for at least 8 to get a response by pressing a key on your computer. A solid blue screen appears TURN THE COMPUTER OFF...
... IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for at least 8 to get a response by pressing a key on your computer. A solid blue screen appears TURN THE COMPUTER OFF...
Setup and Quick Reference Guide
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... using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 60) does not resolve the problem, reinstall the driver from other sources, your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If not, go to enter the Device Manager. 3 Right-click the device for Dell™ computers. Returning to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button...
... using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 60) does not resolve the problem, reinstall the driver from other sources, your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If not, go to enter the Device Manager. 3 Right-click the device for Dell™ computers. Returning to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button...
Setup and Quick Reference Guide
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... earlier operating state (without affecting data files. Restoring Your Operating System You can use it to the operating state it was in Windows Vista) returns your hard drive to restore your operating system problem. However, using the Operating System media also deletes all data on the hard drive. Use Dell Factory Image Restore only if System Restore did not resolve your operating system. Use System Restore as the first solution for driver software. 6 Click Browse and browse to the location to the hardware, software, or other system settings have...
... earlier operating state (without affecting data files. Restoring Your Operating System You can use it to the operating state it was in Windows Vista) returns your hard drive to restore your operating system problem. However, using the Operating System media also deletes all data on the hard drive. Use Dell Factory Image Restore only if System Restore did not resolve your operating system. Use System Restore as the first solution for driver software. 6 Click Browse and browse to the location to the hardware, software, or other system settings have...
Setup and Quick Reference Guide
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... next start-up all data files on your computer and try again. To reinstall Windows, you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer, or whether you need the Dell™ Operating System media and the Dell Drivers and Utilities media. Depending on the screen to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and...
... next start-up all data files on your computer and try again. To reinstall Windows, you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer, or whether you need the Dell™ Operating System media and the Dell Drivers and Utilities media. Depending on the screen to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and...
Setup and Quick Reference Guide
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... B beep codes, 39 C connecting Internet, 16 modem, 12 monitor, 9 network, 13 network cable, 11 power cables, 12 contacting Dell, 65, 71 D Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities media, 49 starting from your hard drive, 49 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual...
... B beep codes, 39 C connecting Internet, 16 modem, 12 monitor, 9 network, 13 network cable, 11 power cables, 12 contacting Dell, 65, 71 D Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities media, 49 starting from your hard drive, 49 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual...
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Service Manual, 8 Service Tag, 7 setup computer, 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System Restore, 60 enabling, 62...
Service Manual, 8 Service Tag, 7 setup computer, 9 installing your computer in an enclosure, 14 Internet, 16 quick setup, 9 software problems, 53 reinstalling, 57 troubleshooting, 53-54 updates, 54 specifications all, 31 audio, 32 connectors, 34 controls and lights, 36 drives, 34 environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System Restore, 60 enabling, 62...