Dell Technology Guide
Page 6
... Keyboard 66 Backlit Keyboard 66 Changing the Input Language of Your Keyboard 67 Using the Numeric Keypad on a Laptop Computer 68 General Keyboard Shortcuts 69 5 Printers-Settings and Drivers 71 Accessing Printer Information 71 Changing Printer Settings 72 For Windows Vista 72 For Windows® XP 72 Setting up Printers 73 Adding a Printer 73 Setting the Default Printer 74 Sharing Printers on a Network 74 Installing a Printer Driver 75 6 Drives and Media 77 Freeing up Hard Drive...
... Keyboard 66 Backlit Keyboard 66 Changing the Input Language of Your Keyboard 67 Using the Numeric Keypad on a Laptop Computer 68 General Keyboard Shortcuts 69 5 Printers-Settings and Drivers 71 Accessing Printer Information 71 Changing Printer Settings 72 For Windows Vista 72 For Windows® XP 72 Setting up Printers 73 Adding a Printer 73 Setting the Default Printer 74 Sharing Printers on a Network 74 Installing a Printer Driver 75 6 Drives and Media 77 Freeing up Hard Drive...
Dell Technology Guide
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...-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration 87 Setting Your Computer to RAID-Enabled Mode 87 Configuring RAID...
...-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration 87 Setting Your Computer to RAID-Enabled Mode 87 Configuring RAID...
Dell Technology Guide
Page 20
... 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing...
... 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options on the System Setup Program Screen 308 Changing...
Dell Technology Guide
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... icon on the screen check box. 3 Click OK. Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more about using a USB pointing device, see Windows Help and Support: click Start or → Help and Support. Also, see the pointing device's manufacturer's guide for your finger to press and hold the taskbar. 2 Point to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) FOR MORE...
... icon on the screen check box. 3 Click OK. Using a USB Pointing Device (Mouse) Your computer usually auto-detects and installs the drivers for more about using a USB pointing device, see Windows Help and Support: click Start or → Help and Support. Also, see the pointing device's manufacturer's guide for your finger to press and hold the taskbar. 2 Point to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) FOR MORE...
Dell Technology Guide
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... to use your Drivers and Utilities media, continue to step 2. If this is a program that controls a device, such as a printer, and allows it does not, start Windows Explorer, click your Drivers and Utilities media. If not, proceed to restart the computer. 4 When you : • Upgrade your operating system • Reinstall your operating system • Connect or install a new printer To install a printer driver: 1 Insert your media drive directory to display the media contents...
... to use your Drivers and Utilities media, continue to step 2. If this is a program that controls a device, such as a printer, and allows it does not, start Windows Explorer, click your Drivers and Utilities media. If not, proceed to restart the computer. 4 When you : • Upgrade your operating system • Reinstall your operating system • Connect or install a new printer To install a printer driver: 1 Insert your media drive directory to display the media contents...
Dell Technology Guide
Page 79
... installed the new driver. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the device for Media Drives A driver is the Source of the Driver If a problem occurs on the device icon. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4 Scroll...
... installed the new driver. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the device for Media Drives A driver is the Source of the Driver If a problem occurs on the device icon. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4 Scroll...
Dell Technology Guide
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..., DVD, or Blu-ray Disc® (BD) to which you install drivers obtained from other sources, your computer might not work correctly. Click Start→ My Computer. See "Windows Hardware Troubleshooter" on page 337). HINT: The Dell Support website at support.dell.com and your computer. See the user documentation that came with your Drivers and Utilities media provide approved drivers for driver software. 7 Click Browse, and browse to the location...
..., DVD, or Blu-ray Disc® (BD) to which you install drivers obtained from other sources, your computer might not work correctly. Click Start→ My Computer. See "Windows Hardware Troubleshooter" on page 337). HINT: The Dell Support website at support.dell.com and your computer. See the user documentation that came with your Drivers and Utilities media provide approved drivers for driver software. 7 Click Browse, and browse to the location...
Dell Technology Guide
Page 94
... a second hard drive to select Exit and press . 10 Install the operating system (see "Restoring Your Operating System" on page 265). Click Next. The default value is displayed on page 87). 2 Click Start→ Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console. For RAID 1 Press the up - and down -arrow keys to make changes. 94 Drives and Media The selected hard drives appear in...
... a second hard drive to select Exit and press . 10 Install the operating system (see "Restoring Your Operating System" on page 265). Click Next. The default value is displayed on page 87). 2 Click Start→ Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console. For RAID 1 Press the up - and down -arrow keys to make changes. 94 Drives and Media The selected hard drives appear in...
Dell Technology Guide
Page 95
... replaced the failed hard drive (see the appropriate "Drives" section for your computer). 1 Turn on or restart your computer. 2 Press when you are prompted to enter the Intel RAID Option ROM utility. 3 Under DEGRADED VOLUME DETECTED, confirm that the new (non-RAID) drive is listed and then press . 4 Under Disk/Volume Information, confirm that the volume status is lost. 1 Set your computer to RAID-enabled mode (see an Actions menu option...
... replaced the failed hard drive (see the appropriate "Drives" section for your computer). 1 Turn on or restart your computer. 2 Press when you are prompted to enter the Intel RAID Option ROM utility. 3 Under DEGRADED VOLUME DETECTED, confirm that the new (non-RAID) drive is listed and then press . 4 Under Disk/Volume Information, confirm that the volume status is lost. 1 Set your computer to RAID-enabled mode (see an Actions menu option...
Dell Technology Guide
Page 245
... List all Modes. You may no longer be able to a TV and Adjusting Display Settings 245 Select the resolution, color level, and refresh rate. Accessing Additional Functions With the Advanced Button The Advanced button on an external monitor, see the User's Guide for Video Display Resolution Problems For information about setting display properties through the Windows Display Properties menu, see Windows Help and Support. From the Advanced tab, select the tab specific for the video card installed...
... List all Modes. You may no longer be able to a TV and Adjusting Display Settings 245 Select the resolution, color level, and refresh rate. Accessing Additional Functions With the Advanced Button The Advanced button on an external monitor, see the User's Guide for Video Display Resolution Problems For information about setting display properties through the Windows Display Properties menu, see Windows Help and Support. From the Advanced tab, select the tab specific for the video card installed...
Dell Technology Guide
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... user's guide • Television Menu Help • Documentation shipped with your computer • Microsoft Windows Help and Support for Video Card Control Panels Depending on the video card installed in your computer, your computer may have a special video card control panel with extensive help information. For information about the topics displayed, click on Help Contents shown on the Help Contents for user's guides and device guides. Troubleshooting Display Settings Where to a TV and Adjusting Display Settings 249...
... user's guide • Television Menu Help • Documentation shipped with your computer • Microsoft Windows Help and Support for Video Card Control Panels Depending on the video card installed in your computer, your computer may have a special video card control panel with extensive help information. For information about the topics displayed, click on Help Contents shown on the Help Contents for user's guides and device guides. Troubleshooting Display Settings Where to a TV and Adjusting Display Settings 249...
Dell Technology Guide
Page 276
... boot sequence information is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that was running when the message appeared. S.M.A.R.T error, possible HDD failure. System Messages for Laptop Computers NOTE: If the message you received is not listed in BIOS setup. ERROR 8602 - Contact Dell (see "Working With Options on the System Setup Program Screen" on page 292). K E Y B O A R D F A I N T E R R U P T - N O T I M E R T I C K I L U R E - P L E A S E R U N S E T U P P R O G R A M - See "Lockups and Software Problems...
... boot sequence information is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that was running when the message appeared. S.M.A.R.T error, possible HDD failure. System Messages for Laptop Computers NOTE: If the message you received is not listed in BIOS setup. ERROR 8602 - Contact Dell (see "Working With Options on the System Setup Program Screen" on page 292). K E Y B O A R D F A I N T E R R U P T - N O T I M E R T I C K I L U R E - P L E A S E R U N S E T U P P R O G R A M - See "Lockups and Software Problems...
Dell Technology Guide
Page 295
....dell.com/regulatory_compliance. Straighten any bent pins. • Remove any of memory supported by your computer) to display the Start menu. 2 Press , press the up- For more information about the type of the procedures in this section, follow the safety instructions shipped with your computer. RESTART THE COMPUTER - 1 Simultaneously press to ensure that the mouse cable is connected as shown on the setup diagram. 4 Turn...
....dell.com/regulatory_compliance. Straighten any bent pins. • Remove any of memory supported by your computer) to display the Start menu. 2 Press , press the up- For more information about the type of the procedures in this section, follow the safety instructions shipped with your computer. RESTART THE COMPUTER - 1 Simultaneously press to ensure that the mouse cable is connected as shown on the setup diagram. 4 Turn...
Dell Technology Guide
Page 348
... drive - Modems and network adapters are Plug and Play compliant. nonvolatile random access memory - Each partition can transfer data at the slower speed. A method of a second. pixel - Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are common types of the computer to create an image. Diagnostics programs, loaded automatically by the number of...
... drive - Modems and network adapters are Plug and Play compliant. nonvolatile random access memory - Each partition can transfer data at the slower speed. A method of a second. pixel - Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are common types of the computer to create an image. Diagnostics programs, loaded automatically by the number of...
Dell Technology Guide
Page 352
... a USB-compatible keyboard, mouse, joystick, scanner, set of wires to 1600 x 1200. for a few minutes to enable you to protect against interference. USB - A hardware interface for video cards and controllers that contain only text; UXGA - UPS - Small UPS systems provide battery power for example, Windows Notepad uses a text editor. travel module - Describes a type of cable used to an unacceptable voltage level. video. unified memory allocation - A video standard for a low-speed device such...
... a USB-compatible keyboard, mouse, joystick, scanner, set of wires to 1600 x 1200. for a few minutes to enable you to protect against interference. USB - A hardware interface for video cards and controllers that contain only text; UXGA - UPS - Small UPS systems provide battery power for example, Windows Notepad uses a text editor. travel module - Describes a type of cable used to an unacceptable voltage level. video. unified memory allocation - A video standard for a low-speed device such...
Quick Reference Guide
Page 4
...; Windows® operating system . . . . . 47 A solid blue screen appears 47 Memory Problems 47 Power Problems 48 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 49 Restoring Your Operating System 49 Using Windows Vista System Restore 50 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or...
...; Windows® operating system . . . . . 47 A solid blue screen appears 47 Memory Problems 47 Power Problems 48 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 49 Restoring Your Operating System 49 Using Windows Vista System Restore 50 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or...
Quick Reference Guide
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Model Number You can be found at the bottom of your computer. How to setup your computer • How to remove and replace parts • How to direct your call when contacting support. NOTE: Drivers and documentation updates can find this at support.dell.com. NOTE: Additional information may not ship with your computer. Drivers and Utilities Media Setup Diagram Service Manual Available at the bottom of your computer...
Model Number You can be found at the bottom of your computer. How to setup your computer • How to remove and replace parts • How to direct your call when contacting support. NOTE: Drivers and documentation updates can find this at support.dell.com. NOTE: Additional information may not ship with your computer. Drivers and Utilities Media Setup Diagram Service Manual Available at the bottom of your computer...
Quick Reference Guide
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... service code. Configuration Displays your hardware configuration for running the test. The device list may not display the names of the screen. The home page provides links to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista) • Alerts (technical support alerts relevant to your computer. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Errors Displays error conditions encountered, error codes, and the problem...
... service code. Configuration Displays your hardware configuration for running the test. The device list may not display the names of the screen. The home page provides links to access: • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista) • Alerts (technical support alerts relevant to your computer. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Errors Displays error conditions encountered, error codes, and the problem...
Quick Reference Guide
Page 40
...not listed, perform a full scan with your antivirus software to room temperature before turning it on troubleshooting software and hardware problems. R U N THE DELL D I A G N O S T I T O N - RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 40 Troubleshooting Drive Problems CAUTION: Before you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - • Click Start →Computer. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - CHECK THE CABLE CONNECTIONS...
...not listed, perform a full scan with your antivirus software to room temperature before turning it on troubleshooting software and hardware problems. R U N THE DELL D I A G N O S T I T O N - RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 40 Troubleshooting Drive Problems CAUTION: Before you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - • Click Start →Computer. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - CHECK THE CABLE CONNECTIONS...
Quick Reference Guide
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...the boot routine. Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page 35). For external keyboards, check the cable connection. If the problem persists, try another drive. The system configuration information does not match the hardware configuration. L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Reinstall the memory modules and, if necessary, replace them. K E Y B O A R D C L O C K L I N E F A I L U R E - The hard drive may be played. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP...
...the boot routine. Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page 35). For external keyboards, check the cable connection. If the problem persists, try another drive. The system configuration information does not match the hardware configuration. L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Reinstall the memory modules and, if necessary, replace them. K E Y B O A R D C L O C K L I N E F A I L U R E - The hard drive may be played. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP...