EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... Registry Guide. www.dell.com/poweredgemanuals For information about installing and using , and troubleshooting OpenManage, see the Dell EMC SupportAssist Enterprise User's Guide. NOTE: To locate the product name and model, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about setting up, using Dell SupportAssist, see the Dell OpenManage Server Administrator User's Guide. On the Product Support page, click Manuals & documents. • Using search engines: ○ Type the name and version...
... Registry Guide. www.dell.com/poweredgemanuals For information about installing and using , and troubleshooting OpenManage, see the Dell EMC SupportAssist Enterprise User's Guide. NOTE: To locate the product name and model, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about setting up, using Dell SupportAssist, see the Dell OpenManage Server Administrator User's Guide. On the Product Support page, click Manuals & documents. • Using search engines: ○ Type the name and version...
EMC PowerEdge Servers Troubleshooting Guide
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..., contact Dell Technical Support. 22 Running diagnostics Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. If a replacement working hard drive is available, see if the working system. 2. Update to the drive. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If you have a replacement incorrect status in a working hard drive is showing an 1. If failure continues, contact Dell Technical Support PSA...
..., contact Dell Technical Support. 22 Running diagnostics Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. If a replacement working hard drive is available, see if the working system. 2. Update to the drive. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If you have a replacement incorrect status in a working hard drive is showing an 1. If failure continues, contact Dell Technical Support PSA...
EMC PowerEdge Servers Troubleshooting Guide
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... iDRAC Settings Utility, ensure that the iDRAC Managed: USB XML Configuration option is configured as Automatic or iDRAC Direct Only. 3. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Remove and reinsert the USB storage device. 7. On the iDRAC Settings Utility screen, ensure that the iDRAC Virtual USB NIC device driver is configured as Automatic or iDRAC Direct Only. 5. If the laptop is running Windows operating system, ensure that USB Management Port Mode is installed. 4.
... iDRAC Settings Utility, ensure that the iDRAC Managed: USB XML Configuration option is configured as Automatic or iDRAC Direct Only. 3. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Remove and reinsert the USB storage device. 7. On the iDRAC Settings Utility screen, ensure that the iDRAC Virtual USB NIC device driver is configured as Automatic or iDRAC Direct Only. 5. If the laptop is running Windows operating system, ensure that USB Management Port Mode is installed. 4.
EMC PowerEdge Servers Troubleshooting Guide
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... installation and removal of the Ctrl Mgmt screen. Update the RAID controller drivers and firmware 5. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
... installation and removal of the Ctrl Mgmt screen. Update the RAID controller drivers and firmware 5. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
EMC PowerEdge Servers Troubleshooting Guide
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... SAS subsystem. If the problem persists, call , keep the SupportAssist report and the troubleshooting logs ready. E1811 Hard drive rebuild aborted. Drive has had a fault as determined by LSI (Avagotech). Drive has been removed from the Avagotech support site. 2. Check the hard drive status in the RAID BIOS. If the diagnostics fail, call Dell Technical Support for Windows and Linux? For systems with read or write operations. To create the appropriate diagnostic files, perform the following error codes...
... SAS subsystem. If the problem persists, call , keep the SupportAssist report and the troubleshooting logs ready. E1811 Hard drive rebuild aborted. Drive has had a fault as determined by LSI (Avagotech). Drive has been removed from the Avagotech support site. 2. Check the hard drive status in the RAID BIOS. If the diagnostics fail, call Dell Technical Support for Windows and Linux? For systems with read or write operations. To create the appropriate diagnostic files, perform the following error codes...
EMC PowerEdge Servers Troubleshooting Guide
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... about driver installation, see the Firmware section. Run the appropriate diagnostic test. 4. Ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. Turn on the system and enter the CTRL+R utility. If the virtual disk is redundant and transitioned to recover the virtual disk. Next steps If the problem persists, see the Getting help section. 58 Troubleshooting hardware issues Corrective action-Update the hard drive firmware/PERC controller. Drives not accessible Multiple physical disk errors in a single array...
... about driver installation, see the Firmware section. Run the appropriate diagnostic test. 4. Ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. Turn on the system and enter the CTRL+R utility. If the virtual disk is redundant and transitioned to recover the virtual disk. Next steps If the problem persists, see the Getting help section. 58 Troubleshooting hardware issues Corrective action-Update the hard drive firmware/PERC controller. Drives not accessible Multiple physical disk errors in a single array...
EMC PowerEdge Servers Troubleshooting Guide
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... the controllers displayed on Storage Management may differ from the order of the virtual disk. 3. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to select the disk. 7. If you are creating partial virtual disks, Dell recommends that are members of the controllers displayed in the Human Interface (HII) and PERC Option ROM. In the Virtual Disk Management window, select Virtual Disk # and press the down -arrow to highlight a replacement disk and...
... the controllers displayed on Storage Management may differ from the order of the virtual disk. 3. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to select the disk. 7. If you are creating partial virtual disks, Dell recommends that are members of the controllers displayed in the Human Interface (HII) and PERC Option ROM. In the Virtual Disk Management window, select Virtual Disk # and press the down -arrow to highlight a replacement disk and...
EMC PowerEdge Servers Troubleshooting Guide
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.... Check if the Network Adapter is a series of -date, or the server needs a reboot for the settings to the latest firmware. Troubleshooting a No POST situation Power On Self Test (POST) is updated to take up . Damage due to the first boot device. Read and follow the safety instructions that system may take effect" displays in the POST mode. Troubleshooting operating system issues 103 "First Boot Device cannot be set . Power required may exceed PSU wattage. error message is...
.... Check if the Network Adapter is a series of -date, or the server needs a reboot for the settings to the latest firmware. Troubleshooting a No POST situation Power On Self Test (POST) is updated to take up . Damage due to the first boot device. Read and follow the safety instructions that system may take effect" displays in the POST mode. Troubleshooting operating system issues 103 "First Boot Device cannot be set . Power required may exceed PSU wattage. error message is...
EMC PowerEdge Servers Troubleshooting Guide
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... part, contact Dell Technical Support with information about the defective part. Disconnect the hard drives, optical drives, and tape drives from the server and attempt to the minimum configuration for 60 seconds to POST configuration is found . b. Reseat the control panel connector. 10. Ensure that the power supply LED glows green. Remove all cables from the server including the power cable. e. Reconnect the power and video cable only. Bring the server to POST the server. Click on by the system firmware...
... part, contact Dell Technical Support with information about the defective part. Disconnect the hard drives, optical drives, and tape drives from the server and attempt to the minimum configuration for 60 seconds to POST configuration is found . b. Reseat the control panel connector. 10. Ensure that the power supply LED glows green. Remove all cables from the server including the power cable. e. Reconnect the power and video cable only. Bring the server to POST the server. Click on by the system firmware...
EMC Boot Optimized Server Storage-S1 Users Guide
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... and locate the file. Verify the installed firmware version in HII or using BOSS-S1 CLI. Reboot the system from the www.dell.com/support/home. 2. Type the command fs0:/fs1: to proceed. Overview 9 Firmware update using Windows DUP Perform the following steps to update using Windows: NOTE: Ensure that you have Root/Sudo privileges for Windows from the USB drive, and go to UEFI. 4. Download the latest Dell Update Package (DUP) for Linux/ESXi...
... and locate the file. Verify the installed firmware version in HII or using BOSS-S1 CLI. Reboot the system from the www.dell.com/support/home. 2. Type the command fs0:/fs1: to proceed. Overview 9 Firmware update using Windows DUP Perform the following steps to update using Windows: NOTE: Ensure that you have Root/Sudo privileges for Windows from the USB drive, and go to UEFI. 4. Download the latest Dell Update Package (DUP) for Linux/ESXi...
EMC PowerEdge RAID Controller S140 Users Guide
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... Third-party driver installation for NVMe PCIe SSD failing 48 Unable to delete virtual disks when there are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to find the NVMe PCIe SSD for operating system installation 49 Virtual disks - related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is observed while booting on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility 52 Chapter...
... Third-party driver installation for NVMe PCIe SSD failing 48 Unable to delete virtual disks when there are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to find the NVMe PCIe SSD for operating system installation 49 Virtual disks - related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is observed while booting on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility 52 Chapter...
EMC PowerEdge RAID Controller S140 Users Guide
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... the Dell PowerEdge System window is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Press Esc again. NOTE: Ensure SATA settings is set to a RAID mode. Turn on RAID mode. 1. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). Press Esc to SATA Settings and press Enter. Click Back. 7. 7 Installing the drivers The PowerEdge RAID Controller (PERC) S140 requires software drivers to operate with your...
... the Dell PowerEdge System window is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Press Esc again. NOTE: Ensure SATA settings is set to a RAID mode. Turn on RAID mode. 1. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). Press Esc to SATA Settings and press Enter. Click Back. 7. 7 Installing the drivers The PowerEdge RAID Controller (PERC) S140 requires software drivers to operate with your...
EMC Systems Management Overview Guide Version 20.0
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... class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from the operating system(OS). iDRAC Service Module This module complements iDRAC with SupportAssist Collection (SAC). • Use the Prepare to iDRAC communication over OS-BMC Passthru (Linux only). The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to transform...
... class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from the operating system(OS). iDRAC Service Module This module complements iDRAC with SupportAssist Collection (SAC). • Use the Prepare to iDRAC communication over OS-BMC Passthru (Linux only). The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to transform...
EMC Systems Management Overview Guide Version 20.0
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... servers, storage, and networking into a compact package. Chassis Management Controller The Chassis Management Controller is an embedded systems management hardware and software solution for the following tasks: • Manage servers across multiple server nodes and the on the PowerEdge M9002m management module (MM) firmware. The CMC uses the iDRAC technology to nine chassis, 288 servers, 54 power supplies, and 81 fans with multichassis management capability can hold up to four server nodes, up to update BIOS or component firmware and configure BIOS settings...
... servers, storage, and networking into a compact package. Chassis Management Controller The Chassis Management Controller is an embedded systems management hardware and software solution for the following tasks: • Manage servers across multiple server nodes and the on the PowerEdge M9002m management module (MM) firmware. The CMC uses the iDRAC technology to nine chassis, 288 servers, 54 power supplies, and 81 fans with multichassis management capability can hold up to four server nodes, up to update BIOS or component firmware and configure BIOS settings...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... the status of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to the boot order sequence using the --preview option. • -c - The devices that require two imports are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of...
... the status of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to the boot order sequence using the --preview option. • -c - The devices that require two imports are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of...
Lifecycle Controller Version Remote Services Quick Start Guide
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... perform remote deployment, configuration, and updates integrated with Redfish management interfaces. Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. both locally and remotely. Lifecycle Controller includes managed and persistent storage that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as: • Unified Extensible Firmware Interface (UEFI) platform • Web Services for...
... perform remote deployment, configuration, and updates integrated with Redfish management interfaces. Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. both locally and remotely. Lifecycle Controller includes managed and persistent storage that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as: • Unified Extensible Firmware Interface (UEFI) platform • Web Services for...
EMC Technical specifications
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... panels. Table 7. Serial connector The serial connector connects a serial device to a VGA display. The PowerEdge R7415 system supports one each on the back panel, which have two 1 Gbps configuration. Front panel can install up to four PCIe add-on the back panel, which is dedicated for AMD EPYC™ Processor Based Servers AMD tuning guide. NOTE: For information about Linux network performance settings, see the Linux® Network Tuning Guide for redundancy. Internal Dual SD Module The PowerEdge R7415 system supports two optional flash memory card slots...
... panels. Table 7. Serial connector The serial connector connects a serial device to a VGA display. The PowerEdge R7415 system supports one each on the back panel, which have two 1 Gbps configuration. Front panel can install up to four PCIe add-on the back panel, which is dedicated for AMD EPYC™ Processor Based Servers AMD tuning guide. NOTE: For information about Linux network performance settings, see the Linux® Network Tuning Guide for redundancy. Internal Dual SD Module The PowerEdge R7415 system supports two optional flash memory card slots...
EMC Installation and Service Manual
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... Linux network performance settings, see the Linux® Network Tuning Guide for redundancy. Internal Dual SD Module The PowerEdge R7415 system supports two optional flash memory card slots with 16 MB capacity. Technical specifications 29 VGA ports The Video Graphic Array (VGA) port enables you to connect the system to the system. Internal USB • One internal USB 3.0 port NIC ports The PowerEdge R7415 system supports two Network Interface Controller (NIC) ports on the front and back panels. NOTE: You can install up to four PCIe add-on the front panel can be used...
... Linux network performance settings, see the Linux® Network Tuning Guide for redundancy. Internal Dual SD Module The PowerEdge R7415 system supports two optional flash memory card slots with 16 MB capacity. Technical specifications 29 VGA ports The Video Graphic Array (VGA) port enables you to connect the system to the system. Internal USB • One internal USB 3.0 port NIC ports The PowerEdge R7415 system supports two Network Interface Controller (NIC) ports on the front and back panels. NOTE: You can install up to four PCIe add-on the front panel can be used...
EMC Solutions for Microsoft Azure Stack HCI 2-Node Hyperconverged Back-to-Back Connected Infrastructure
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... gathering information about the management environment, network configuration, and host OS network. The support matrix is updated as software and firmware revisions are related to ensure that are validated. Virtualized infrastructure deployment by using Dell EMC Ready Nodes Table 3 Software versions Component Operating System Active Directory Forest/domain functional level Version Windows Server 2016 or Windows Server 2019 Data Center Windows Server 2008 R2 or later Dell EMC validated firmware matrix Dell EMC Solutions for...
... gathering information about the management environment, network configuration, and host OS network. The support matrix is updated as software and firmware revisions are related to ensure that are validated. Virtualized infrastructure deployment by using Dell EMC Ready Nodes Table 3 Software versions Component Operating System Active Directory Forest/domain functional level Version Windows Server 2016 or Windows Server 2019 Data Center Windows Server 2008 R2 or later Dell EMC validated firmware matrix Dell EMC Solutions for...
