EMC PowerEdge Servers Troubleshooting Guide
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A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
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WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of data and tells you make better use of your product. CAUTION: A CAUTION indicates either potential damage to avoid the problem. All rights reserved. Other trademarks may be trademarks of Dell Inc. Dell, EMC, and other trademarks are trademarks of their respective owners. or its subsidiaries.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of data and tells you make better use of your product. CAUTION: A CAUTION indicates either potential damage to avoid the problem. All rights reserved. Other trademarks may be trademarks of Dell Inc. Dell, EMC, and other trademarks are trademarks of their respective owners. or its subsidiaries.
EMC PowerEdge Servers Troubleshooting Guide
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......94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
......94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
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... resources for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. Topics: • Audience •... resources table: • From the Dell EMC support site: Introduction 7 To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the ...
... resources for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. Topics: • Audience •... resources table: • From the Dell EMC support site: Introduction 7 To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the ...
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..., see the operating system documentation. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Dell EMC SupportAssist Enterprise User's Guide. NOTE: To locate the product name and model, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/idracmanuals Managing your system remotely, see the front of the iDRAC...
..., see the operating system documentation. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Dell EMC SupportAssist Enterprise User's Guide. NOTE: To locate the product name and model, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/idracmanuals Managing your system remotely, see the front of the iDRAC...
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...helps you about the event and error messages generated by the system firmware and agents that do not have Lifecycle Controller, press to Dell EMC. A Dell EMC Technical Support agent contacts you resolve the issue. This information is booting, press to troubleshoot the issue. • Proactive contact -... • Receiving automated support with SupportAssist • PSA/ePSA Diagnostics • Debugging mini crash dump files using by Dell EMC Technical Support to enter Boot Manager. NOTE: For systems that monitor system components, see the Error Code Lookup page at qrl...
...helps you about the event and error messages generated by the system firmware and agents that do not have Lifecycle Controller, press to Dell EMC. A Dell EMC Technical Support agent contacts you resolve the issue. This information is booting, press to troubleshoot the issue. • Proactive contact -... • Receiving automated support with SupportAssist • PSA/ePSA Diagnostics • Debugging mini crash dump files using by Dell EMC Technical Support to enter Boot Manager. NOTE: For systems that monitor system components, see the Error Code Lookup page at qrl...
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...tests fail, see the Getting help section. 14. c. Reinstall one or more information, see the documentation for your system. Solution: Dell EMC recommends that is not authorized by the RAID controller. Run the appropriate diagnostic test. Turn off the system and attached peripherals, and ...disconnect the system from the electrical outlet. 3. If the problem is considered a foreign configuration by Dell is firmly seated in step 10, perform the following steps: a. Turn off the system and attached peripherals, and disconnect the system ...
...tests fail, see the Getting help section. 14. c. Reinstall one or more information, see the documentation for your system. Solution: Dell EMC recommends that is not authorized by the RAID controller. Run the appropriate diagnostic test. Turn off the system and attached peripherals, and ...disconnect the system from the electrical outlet. 3. If the problem is considered a foreign configuration by Dell is firmly seated in step 10, perform the following steps: a. Turn off the system and attached peripherals, and disconnect the system ...
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... the preserved cache. Expanding RAID array Reconfigure or migrate a virtual disk (VDs) to notify you that the battery is working correctly The PowerEdge RAID Controller (PERC) family of missing physical disks, the controller preserves the dirty cache from the virtual disk. To manage the preserved cache...: Steps 1. A message is displayed to increase the capacity or change the RAID level of the Dell EMC systems management solutions. If you choose to retain the cache, a message is displayed advising you to discard the cache on PERC. The...
... the preserved cache. Expanding RAID array Reconfigure or migrate a virtual disk (VDs) to notify you that the battery is working correctly The PowerEdge RAID Controller (PERC) family of missing physical disks, the controller preserves the dirty cache from the virtual disk. To manage the preserved cache...: Steps 1. A message is displayed to increase the capacity or change the RAID level of the Dell EMC systems management solutions. If you choose to retain the cache, a message is displayed advising you to discard the cache on PERC. The...
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... Hard drives section in its Optimal state without a rebuild occurring. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. 2. PERC Configuration Utility VD Mgmt screen 2. Turn on the...not resolved, refer to degraded state before going Offline, a rebuild operation starts automatically after the configuration is imported in the Dell EMC PowerEdge Servers Troubleshooting Guide. If the problem is participating in the PERC BIOS Steps 1. Figure 13. Reseat the controller card. ...
... Hard drives section in its Optimal state without a rebuild occurring. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. 2. PERC Configuration Utility VD Mgmt screen 2. Turn on the...not resolved, refer to degraded state before going Offline, a rebuild operation starts automatically after the configuration is imported in the Dell EMC PowerEdge Servers Troubleshooting Guide. If the problem is participating in the PERC BIOS Steps 1. Figure 13. Reseat the controller card. ...
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...this task Recommended action for Windows Server 2019 3. Restart the cluster nodes to failed state. Failing to Enable these settings on Dell Servers which are part of existing registry , refer https://support.microsoft.com/en-in/help/322756/how-to have the update ...servers as planned post the above enablement. Restart all the nodes that are configured for further assistance. If the issue persists, contact Dell EMC Global Technical Support for Failover Cluster with the value "0x1" in the registry path "HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Control\StorPort\QoSFlags" on ...
...this task Recommended action for Windows Server 2019 3. Restart the cluster nodes to failed state. Failing to Enable these settings on Dell Servers which are part of existing registry , refer https://support.microsoft.com/en-in/help/322756/how-to have the update ...servers as planned post the above enablement. Restart all the nodes that are configured for further assistance. If the issue persists, contact Dell EMC Global Technical Support for Failover Cluster with the value "0x1" in the registry path "HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Control\StorPort\QoSFlags" on ...
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...Software On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • OpenManage...mail alerts • System time zone is not synchronized • How to set up , or license management. It can be used on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support in...
...Software On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • OpenManage...mail alerts • System time zone is not synchronized • How to set up , or license management. It can be used on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support in...
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.... When a hot spare is in standby mode. For information about correct network settings, contact your network administrator. 7. You can also assign more information, see the Dell EMC OpenManage Software Support Matrix available on the global hot spare, it rebuilds the data for all redundant virtual disks that the NIC must be automatically...
.... When a hot spare is in standby mode. For information about correct network settings, contact your network administrator. 7. You can also assign more information, see the Dell EMC OpenManage Software Support Matrix available on the global hot spare, it rebuilds the data for all redundant virtual disks that the NIC must be automatically...
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...was originally configured as a hot spare. Storage Health The Storage Dashboard displays the combined status for the controller, see the Dell EMC OpenManage Software Support Matrix available on how the status of the controller and its lowerlevel components. For more information, see the...Critical state. For example, if the foreign configuration contains only one physical disk that was set as a hot spare on the Dell Lifecycle controller. In addition to indicate a Warning severity. For more information, see the Determining The Health Status For Storage Components ...
...was originally configured as a hot spare. Storage Health The Storage Dashboard displays the combined status for the controller, see the Dell EMC OpenManage Software Support Matrix available on how the status of the controller and its lowerlevel components. For more information, see the...Critical state. For example, if the foreign configuration contains only one physical disk that was set as a hot spare on the Dell Lifecycle controller. In addition to indicate a Warning severity. For more information, see the Determining The Health Status For Storage Components ...
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... the firmware is compatible with an USB, or DVD or from another interface. SUSE Linux Enterprise Server 6. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are iDRAC web interface, LC GUI, RACADM, and Redfish. • Ensure that you are unable to update firmware This topic describes some of...
... the firmware is compatible with an USB, or DVD or from another interface. SUSE Linux Enterprise Server 6. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are iDRAC web interface, LC GUI, RACADM, and Redfish. • Ensure that you are unable to update firmware This topic describes some of...
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... (vSphere CLI) from the command line. This utility allows you to choose the systems management software you insert the Dell EMC OpenManage Systems Management Tools and Documentation software. Server Administrator is available as part of the Microsoft Windows Server and Hyper-V...server roles. For more information about user privileges, see the Downloading the drivers and firmware topic. NOTE: Use the Dell EMC OpenManage Systems Management Tools and Documentation software to perform an unattended and scripted silent installation of operating systems currently supported. ...
... (vSphere CLI) from the command line. This utility allows you to choose the systems management software you insert the Dell EMC OpenManage Systems Management Tools and Documentation software. Server Administrator is available as part of the Microsoft Windows Server and Hyper-V...server roles. For more information about user privileges, see the Downloading the drivers and firmware topic. NOTE: Use the Dell EMC OpenManage Systems Management Tools and Documentation software to perform an unattended and scripted silent installation of operating systems currently supported. ...
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.../support/home/us/en/04/product-support/product/poweredge-t130/drivers SSD is not detected About this task OpenManage Essentials does not recognize the server. The TRIM/UNMAP command must update all the client devices with the subnet mask details. 5. Dell EMC recommends that it no longer needs data in higher SSD performance...
.../support/home/us/en/04/product-support/product/poweredge-t130/drivers SSD is not detected About this task OpenManage Essentials does not recognize the server. The TRIM/UNMAP command must update all the client devices with the subnet mask details. 5. Dell EMC recommends that it no longer needs data in higher SSD performance...
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... system through various methods How to install the operating system on a Dell PowerEdge Server Issue: Installing the operating system using Lifecycle Controller on Dell EMC PowerEdge servers. Corrective action: The link below describes the location of the licenses on Dell EMC PowerEdge servers: http://en.community.dell.com/techcenter/b/ techcenter/archive/2015/04/01/where-is-the-microsoft-oem...
... system through various methods How to install the operating system on a Dell PowerEdge Server Issue: Installing the operating system using Lifecycle Controller on Dell EMC PowerEdge servers. Corrective action: The link below describes the location of the licenses on Dell EMC PowerEdge servers: http://en.community.dell.com/techcenter/b/ techcenter/archive/2015/04/01/where-is-the-microsoft-oem...
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... system, if you do not have administrator permissions granted either by the OneDrive site owner or using the Windows Server 2016 Media NOTE: Dell EMC highly recommends that you want to deploy the operating system in UEFI or BIOS mode, and click Next. 9. Windows Installing and reinstalling...OS. The Configure or Skip RAID window is displayed. 15. If you have it : • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Set-SPOUser commandlet (http://technet.microsoft.com/en-us/library/ fp161375(v=office.15).aspx). ...
... system, if you do not have administrator permissions granted either by the OneDrive site owner or using the Windows Server 2016 Media NOTE: Dell EMC highly recommends that you want to deploy the operating system in UEFI or BIOS mode, and click Next. 9. Windows Installing and reinstalling...OS. The Configure or Skip RAID window is displayed. 15. If you have it : • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Set-SPOUser commandlet (http://technet.microsoft.com/en-us/library/ fp161375(v=office.15).aspx). ...
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...new hardware, or hardware related to install Windows 2012 R2 using the license key provided by : 1. If this issue again, contact the Dell Technical Support. If the backplane configuration is presented in the recovery media shipped with watchdog Error violation Issue: System encountered Blue Screen of ...Spaces Direct. To reset the Driver Mapping page, use the evaluation version to updating BIOS or Firmware. 3. These could be caused by Dell EMC but the version did not match. However, the iDRAC and HBA330 BIOS displays all the physical disks as working fine. However, iDRAC ...
...new hardware, or hardware related to install Windows 2012 R2 using the license key provided by : 1. If this issue again, contact the Dell Technical Support. If the backplane configuration is presented in the recovery media shipped with watchdog Error violation Issue: System encountered Blue Screen of ...Spaces Direct. To reset the Driver Mapping page, use the evaluation version to updating BIOS or Firmware. 3. These could be caused by Dell EMC but the version did not match. However, the iDRAC and HBA330 BIOS displays all the physical disks as working fine. However, iDRAC ...