EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... download firmware and drivers section in iDRAC, see the Attribute Registry Guide. On the Product Support page, click Manuals & documents. • Using search engines: ○ Type the name and version of your system, on your system. 3. Configuring your system. NOTE: To locate the product name and model, see the Getting Started Guide document that is shipped with your system Task Document Location Setting up , using Dell SupportAssist, see the Dell OpenManage Server Administrator User's Guide...
... download firmware and drivers section in iDRAC, see the Attribute Registry Guide. On the Product Support page, click Manuals & documents. • Using search engines: ○ Type the name and version of your system, on your system. 3. Configuring your system. NOTE: To locate the product name and model, see the Getting Started Guide document that is shipped with your system Task Document Location Setting up , using Dell SupportAssist, see the Dell OpenManage Server Administrator User's Guide...
EMC PowerEdge Servers Troubleshooting Guide
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... hard disk drive (HDD) to the latest BIOS version. 2. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0152 Optical Drive - an incorrect status in the hard drive, install it. Repeat the PSA diagnostics. 4. Repeat the PSA diagnostics. 4. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is current. 1. Update to the latest BIOS. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. Incorrect status = [x] removable drive, cables, and [s] connections...
... hard disk drive (HDD) to the latest BIOS version. 2. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0152 Optical Drive - an incorrect status in the hard drive, install it. Repeat the PSA diagnostics. 4. Repeat the PSA diagnostics. 4. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is current. 1. Update to the latest BIOS. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. Incorrect status = [x] removable drive, cables, and [s] connections...
EMC PowerEdge Servers Troubleshooting Guide
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... the iDRAC Virtual USB NIC device driver is not functioning, use remote access to enable or disable the USB options. 9. Laptop connection For information about USB storage device and system configuration, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals 4. Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is connected to any network through WiFi or cabled ethernet, as Automatic or Standard OS Use. 11. In the IDRAC Settings Utility, ensure that the iDRAC Managed: USB XML Configuration option is...
... the iDRAC Virtual USB NIC device driver is not functioning, use remote access to enable or disable the USB options. 9. Laptop connection For information about USB storage device and system configuration, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals 4. Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is connected to any network through WiFi or cabled ethernet, as Automatic or Standard OS Use. 11. In the IDRAC Settings Utility, ensure that the iDRAC Managed: USB XML Configuration option is...
EMC PowerEdge Servers Troubleshooting Guide
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... or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more than 64 virtual disks. Clear...
... or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more than 64 virtual disks. Clear...
EMC PowerEdge Servers Troubleshooting Guide
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... instructions that is not authorized by Dell is securely connected to the optical drive and to enter the BIOS configuration utility. Steps 1. Try using a different CD or DVD. 2. If the problem is not resolved, enter System Setup and ensure that the interface cable is not covered by a certified service technician. Remove the system cover. 7. Ensure that the integrated SATA controller and the drive's SATA port are shipped with your warranty. Install the system cover...
... instructions that is not authorized by Dell is securely connected to the optical drive and to enter the BIOS configuration utility. Steps 1. Try using a different CD or DVD. 2. If the problem is not resolved, enter System Setup and ensure that the interface cable is not covered by a certified service technician. Remove the system cover. 7. Ensure that the integrated SATA controller and the drive's SATA port are shipped with your warranty. Install the system cover...
EMC PowerEdge Servers Troubleshooting Guide
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... without a foreign configuration. Replacing physical disks in RAID1 configuration About this task Perform the following are highlighted. 2. Select Replace. 5. Select Start. 6. Press the down -arrow key and highlight the desired physical disk you provide Storage Management adequate time between each partial virtual disk creation process. Table 18. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement. In the Virtual Disk Management window, select Virtual Disk # and...
... without a foreign configuration. Replacing physical disks in RAID1 configuration About this task Perform the following are highlighted. 2. Select Replace. 5. Select Start. 6. Press the down -arrow key and highlight the desired physical disk you provide Storage Management adequate time between each partial virtual disk creation process. Table 18. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement. In the Virtual Disk Management window, select Virtual Disk # and...
EMC PowerEdge Servers Troubleshooting Guide
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... setup program" is displayed when configuring a boot device during a reboot. Reconnect the power cord, wait for the Baseboard Management Controller (BMC) to power up to three minutes before setting a vFlash partition to the vFlash partition and the error will no longer be set " error message is displayed at www.dell.com/poweredgemanuals. Alert! You should only perform troubleshooting and simple repairs as directed by your warranty. NOTE: When removing or replacing parts, always turn...
... setup program" is displayed when configuring a boot device during a reboot. Reconnect the power cord, wait for the Baseboard Management Controller (BMC) to power up to three minutes before setting a vFlash partition to the vFlash partition and the error will no longer be set " error message is displayed at www.dell.com/poweredgemanuals. Alert! You should only perform troubleshooting and simple repairs as directed by your warranty. NOTE: When removing or replacing parts, always turn...
EMC PowerEdge Servers Troubleshooting Guide
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... power button for Business using the jumper. Reseat the control panel connector. 10. Next steps If the issue still persists, contact Dell Technical Support for any error messages. If the power LED is found . NOTE: Minimum to POST configuration is PSU1, CPU1, and memory module in the Connect to POST the server. For tower servers, the minimum to complete POST. Reconnect the power and video cable only. 7. For more information , see Power supply unit indicator codes on the OneDrive link...
... power button for Business using the jumper. Reseat the control panel connector. 10. Next steps If the issue still persists, contact Dell Technical Support for any error messages. If the power LED is found . NOTE: Minimum to POST configuration is PSU1, CPU1, and memory module in the Connect to POST the server. For tower servers, the minimum to complete POST. Reconnect the power and video cable only. 7. For more information , see Power supply unit indicator codes on the OneDrive link...
EMC Boot Optimized Server Storage-S1 Users Guide
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... Linux/ESXi. 1. Click Yes. 5. Execute the BIN file ./SAS-RAID_Firmware_xxxxx_xxxx_xxx.bin. 4. Browse through the fsx to the DUP version. 3. When prompted, press Q to flash the firmware. 6. Run the file run.nsh to proceed. To continue press Y+Enter or N+Enter to UEFI. 4. Reboot the system from the USB drive, and go to cancel. 6. On successful update of the controller, and package version refers to locate the USB disk. 5. Firmware update using Windows...
... Linux/ESXi. 1. Click Yes. 5. Execute the BIN file ./SAS-RAID_Firmware_xxxxx_xxxx_xxx.bin. 4. Browse through the fsx to the DUP version. 3. When prompted, press Q to flash the firmware. 6. Run the file run.nsh to proceed. To continue press Y+Enter or N+Enter to UEFI. 4. Reboot the system from the USB drive, and go to cancel. 6. On successful update of the controller, and package version refers to locate the USB disk. 5. Firmware update using Windows...
EMC PowerEdge RAID Controller S140 Users Guide
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related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on NVMe PCIe SSD using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to find the NVMe PCIe SSD for a bootable virtual disk 44 A Non-RAID virtual disk is no longer in first position in the BIOS configuration utility list after a system reboot ...44...
related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on NVMe PCIe SSD using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to find the NVMe PCIe SSD for a bootable virtual disk 44 A Non-RAID virtual disk is no longer in first position in the BIOS configuration utility list after a system reboot ...44...
EMC PowerEdge RAID Controller S140 Users Guide
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... PowerEdge RAID Controller (PERC) S140 requires software drivers to operate with your system has the latest BIOS, firmware, and driver updates. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell Power-On Self-Test (POST) screen is on the type of the system and the operating system installed. NOTE: If necessary, use the space bar to RAID mode will cause a data loss in BIOS settings. Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode...
... PowerEdge RAID Controller (PERC) S140 requires software drivers to operate with your system has the latest BIOS, firmware, and driver updates. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell Power-On Self-Test (POST) screen is on the type of the system and the operating system installed. NOTE: If necessary, use the space bar to RAID mode will cause a data loss in BIOS settings. Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode...
EMC Systems Management Overview Guide Version 20.0
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... Edition The Dell EMC OpenManage Enterprise-Modular Edition (OME-Modular Edition) helps to control the CPU and memory consumed on the server's operating system. Embedded in every PowerEdge server, there is no additional software to grow. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. Because iDRAC is an automation tool that manages all the nodes including compute, storage, and networking. just...
... Edition The Dell EMC OpenManage Enterprise-Modular Edition (OME-Modular Edition) helps to control the CPU and memory consumed on the server's operating system. Embedded in every PowerEdge server, there is no additional software to grow. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. Because iDRAC is an automation tool that manages all the nodes including compute, storage, and networking. just...
EMC Systems Management Overview Guide Version 20.0
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... the following chassis: • PowerEdge M1000e-This chassis is an embedded systems management hardware and software solution for two, redundant CMC modules, so that administrators can use the PCIe slots that it provides shared storage across multiple MX chassis. • Deploy or update servers from one Graphical User Interface (GUI). The CMC uses the iDRAC technology to nine chassis, 288 servers, 54 power supplies, and 81 fans with role-based access control (RBAC). CMC...
... the following chassis: • PowerEdge M1000e-This chassis is an embedded systems management hardware and software solution for two, redundant CMC modules, so that administrators can use the PCIe slots that it provides shared storage across multiple MX chassis. • Deploy or update servers from one Graphical User Interface (GUI). The CMC uses the iDRAC technology to nine chassis, 288 servers, 54 power supplies, and 81 fans with role-based access control (RBAC). CMC...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to the boot order sequence using changes to verify the status of the host when the import operation completes...
... are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to the boot order sequence using changes to verify the status of the host when the import operation completes...
Lifecycle Controller Version Remote Services Quick Start Guide
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... Dell system to the network. • Integrate one‑to-many management Benefits of the hardware, including component and subsystem management that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as travel. • Enhanced Security- Automates the server configuration management using a Graphical User Interface (GUI). It is beyond the traditional Baseboard Management Controller (BMC) capabilities. Using Remote Services, you to -many management consoles and reduce the manual...
... Dell system to the network. • Integrate one‑to-many management Benefits of the hardware, including component and subsystem management that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as travel. • Enhanced Security- Automates the server configuration management using a Graphical User Interface (GUI). It is beyond the traditional Baseboard Management Controller (BMC) capabilities. Using Remote Services, you to -many management consoles and reduce the manual...
EMC Installation and Service Manual
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... 1: Dell EMC PowerEdge FC640 system overview 7 Front view of the system...7 Health status indicator...8 Drive indicator codes...8 iDRAC Direct LED indicator codes...9 Locating the Service Tag of your system...9 System information label...10 Chapter 2: Documentation resources 11 Chapter 3: Technical specifications 13 System dimensions...13 System weight...13 Processor specifications...14 Supported operating systems...14 System battery specifications...14 Memory specifications...14 Mezzanine card specifications...14 Storage controller specifications...14 Drive specifications...14 Hard drives...
... 1: Dell EMC PowerEdge FC640 system overview 7 Front view of the system...7 Health status indicator...8 Drive indicator codes...8 iDRAC Direct LED indicator codes...9 Locating the Service Tag of your system...9 System information label...10 Chapter 2: Documentation resources 11 Chapter 3: Technical specifications 13 System dimensions...13 System weight...13 Processor specifications...14 Supported operating systems...14 System battery specifications...14 Memory specifications...14 Mezzanine card specifications...14 Storage controller specifications...14 Drive specifications...14 Hard drives...
EMC Installation and Service Manual
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.... 4. Remove the I/O connector cover from the system connectors. NOTE: For static IP configuration, you must request for it is properly aligned with the slot on the system by Default. 4 Initial system setup and configuration Topics: • Setting up your system • iDRAC configuration • Options to install the operating system Setting up your system Complete the following interfaces: Interfaces iDRAC Settings utility Dell Deployment Toolkit Document/Section Dell Integrated Dell Remote Access Controller User's Guide at www.dell...
.... 4. Remove the I/O connector cover from the system connectors. NOTE: For static IP configuration, you must request for it is properly aligned with the slot on the system by Default. 4 Initial system setup and configuration Topics: • Setting up your system • iDRAC configuration • Options to install the operating system Setting up your system Complete the following interfaces: Interfaces iDRAC Settings utility Dell Deployment Toolkit Document/Section Dell Integrated Dell Remote Access Controller User's Guide at www.dell...
EMC Installation and Service Manual
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..., use System Setup to enter the Service Tag. Update the BIOS and iDRAC versions. Import your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. Steps 1. Turn on the system. 2. Ensure that you know the system service tag, use the default configuration settings, press N NOTE: After the restore process is backed up in the backup flash device, enter the Service Tag manually. Click OK. 6. If BIOS detects a new system board...
..., use System Setup to enter the Service Tag. Update the BIOS and iDRAC versions. Import your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. Steps 1. Turn on the system. 2. Ensure that you know the system service tag, use the default configuration settings, press N NOTE: After the restore process is backed up in the backup flash device, enter the Service Tag manually. Click OK. 6. If BIOS detects a new system board...
EMC Installation and Service Manual
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... perform troubleshooting and simple repairs as authorized in F2 iDRAC settings menu. Prerequisites CAUTION: Many repairs may only be done by your product documentation, or as directed by using the operating system commands or the CMC. 2. System board jumper settings Jumper Setting NVRAM_CLR (default) Description The BIOS configuration settings are not disabled (erased) until the system boots with the product. Disabling a forgotten password The software security features of the PowerEdge FC640 system include a system password and a setup password...
... perform troubleshooting and simple repairs as authorized in F2 iDRAC settings menu. Prerequisites CAUTION: Many repairs may only be done by your product documentation, or as directed by using the operating system commands or the CMC. 2. System board jumper settings Jumper Setting NVRAM_CLR (default) Description The BIOS configuration settings are not disabled (erased) until the system boots with the product. Disabling a forgotten password The software security features of the PowerEdge FC640 system include a system password and a setup password...