Quick Reference Guide
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... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
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... Utilities CD. takes you to the MPMemory Diagnostic • Test System - See "Using the Drivers and Utilities Media" on page 63 for more information. Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). this takes you see a message stating that came with ... has been found, run (see the Microsoft® Windows® desktop. exits Diagnostics 7 Select Test System. 8 When the Dell Diagnostics Main Menu appears, select the test you see "Dell Diagnostics Main Menu" on the computer. When the DELL™ logo appears, press immediately. If you wait ...
... Utilities CD. takes you to the MPMemory Diagnostic • Test System - See "Using the Drivers and Utilities Media" on page 63 for more information. Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). this takes you see a message stating that came with ... has been found, run (see the Microsoft® Windows® desktop. exits Diagnostics 7 Select Test System. 8 When the Dell Diagnostics Main Menu appears, select the test you see "Dell Diagnostics Main Menu" on the computer. When the DELL™ logo appears, press immediately. If you wait ...
Quick Reference Guide
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...typically takes an hour or more and requires you see "Dell Diagnostics Main Menu" on your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to answer questions periodically. If you wait too long and the Windows logo appears, continue to wait until you to run (...from CD-ROM option from the menu that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to 20 minutes and requires no interaction on page 63). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you...
...typically takes an hour or more and requires you see "Dell Diagnostics Main Menu" on your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to answer questions periodically. If you wait too long and the Windows logo appears, continue to wait until you to run (...from CD-ROM option from the menu that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to 20 minutes and requires no interaction on page 63). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you...
Quick Reference Guide
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...available in when you received your operating system. Any programs or files added since you purchased the computer. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to the operating state it was in certain countries or on the hard... drive and removes any programs or drivers installed after you reinstall Windows XP with www.dell.com appears at the top of low disk space. Data files include documents, spreadsheets, e-mail messages, digital photos,...
...available in when you received your operating system. Any programs or files added since you purchased the computer. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to the operating state it was in certain countries or on the hard... drive and removes any programs or drivers installed after you reinstall Windows XP with www.dell.com appears at the top of low disk space. Data files include documents, spreadsheets, e-mail messages, digital photos,...
Quick Reference Guide
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... have been restored to factory condition. 8 Click Finish to complete. Ensure that you experience a problem with your Microsoft Windows operating system. Identifying Drivers If you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next...click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to install drivers if you are not on your operating...
... have been restored to factory condition. 8 Click Finish to complete. Ensure that you experience a problem with your Microsoft Windows operating system. Identifying Drivers If you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next...click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to install drivers if you are not on your operating...
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... support.dell.com and your administrator to replace the driver with a [!]) on the computer, click Continue; NOTE: The User Account Control window may appear. otherwise, contact your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. Quick Reference Guide 79 Microsoft Windows Vista...
... support.dell.com and your administrator to replace the driver with a [!]) on the computer, click Continue; NOTE: The User Account Control window may appear. otherwise, contact your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. Quick Reference Guide 79 Microsoft Windows Vista...
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...computer. NOTE: The User Account Control window may appear. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described ...in the previous section: Windows XP: 1 Click Start→ My Computer...
...computer. NOTE: The User Account Control window may appear. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described ...in the previous section: Windows XP: 1 Click Start→ My Computer...
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..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
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T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
User's Guide
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... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
User's Guide
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... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
User's Guide
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... you reinstall the operating system for processors, 3 Click your Service Tag. 2 Select Drivers & Downloads and click Go. What Are You Looking For? support.dell.com NOTE: Select your Dell computer. Certified drivers, patches, and software updates • Desktop System Software (DSS)- Service call and ... Desktop System Software: 1 Go to personalize my desktop Windows Help and Support 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support. • In Windows Vista®, click the Windows Vista Start button and click Help and Support. 2...
... you reinstall the operating system for processors, 3 Click your Service Tag. 2 Select Drivers & Downloads and click Go. What Are You Looking For? support.dell.com NOTE: Select your Dell computer. Certified drivers, patches, and software updates • Desktop System Software (DSS)- Service call and ... Desktop System Software: 1 Go to personalize my desktop Windows Help and Support 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support. • In Windows Vista®, click the Windows Vista Start button and click Help and Support. 2...
User's Guide
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See "Reinstalling Windows XP or Windows Vista" on your computer. Your operating system product key label is already installed on the operating system you reinstall your operating system, use the Operating ... based on your computer. After you ordered. 20 Finding Information The operating system is located on page 363. To reinstall your operating system, use the Drivers and Utilities media to reinstall my operating system Find It Here Operating System Media NOTE: The Operating System media may be optional and may not...
See "Reinstalling Windows XP or Windows Vista" on your computer. Your operating system product key label is already installed on the operating system you reinstall your operating system, use the Operating ... based on your computer. After you ordered. 20 Finding Information The operating system is located on page 363. To reinstall your operating system, use the Drivers and Utilities media to reinstall my operating system Find It Here Operating System Media NOTE: The Operating System media may be optional and may not...
User's Guide
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... screen appears TU R N T H E C O M PU TE R O F F - See the software documentation for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - A program crashes repeatedly NOTE: Most software includes installation instructions in an environment similar to run the... software. A program is designed for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating system installed on your computer. C H E C K T H E S O F T W A R E D O C U M E N T A T I ...
... screen appears TU R N T H E C O M PU TE R O F F - See the software documentation for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - A program crashes repeatedly NOTE: Most software includes installation instructions in an environment similar to run the... software. A program is designed for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating system installed on your computer. C H E C K T H E S O F T W A R E D O C U M E N T A T I ...
User's Guide
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Windows... and the network jack. I F T H E P O W E R L I G H T I S B L I N K I V E R - Press a key on page 358. Solving Problems 339 Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed . R E I N S T A L L T H E M O U S E D ... follow the safety instructions in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on the keyboard, ...normal operation. The computer is in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. See ...
Windows... and the network jack. I F T H E P O W E R L I G H T I S B L I N K I V E R - Press a key on page 358. Solving Problems 339 Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed . R E I N S T A L L T H E M O U S E D ... follow the safety instructions in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on the keyboard, ...normal operation. The computer is in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. See ...
User's Guide
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... the safety instructions in MP3 and other media players may override the Windows volume setting. SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. - UN L O CK T H E SC A N N... O C U M E N T A T I V E R - REINSTALL THE PRINTER DRIVER - C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S - Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer is listed, Windows recognizes the scanner. See the scanner documentation for instructions. VERIFY THAT THE SCANNER IS RECOGNIZED BY ...
... the safety instructions in MP3 and other media players may override the Windows volume setting. SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. - UN L O CK T H E SC A N N... O C U M E N T A T I V E R - REINSTALL THE PRINTER DRIVER - C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S - Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer is listed, Windows recognizes the scanner. See the scanner documentation for instructions. VERIFY THAT THE SCANNER IS RECOGNIZED BY ...
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...Click or double-click the speaker icon in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on the setup diagram for your ...D W A R E TR O U B L E S H O O T E R - The screen is difficult to support.dell.com. Ensure that the monitor cable is connected to have volume controls, adjust the volume, bass, or treble to the computer's front-... S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - See "Drivers" on page 356. A D J U S T TH E W I N D O W S V O L U M E C O N T R O L - Solving Problems 343
...Click or double-click the speaker icon in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on the setup diagram for your ...D W A R E TR O U B L E S H O O T E R - The screen is difficult to support.dell.com. Ensure that the monitor cable is connected to have volume controls, adjust the volume, bass, or treble to the computer's front-... S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - See "Drivers" on page 356. A D J U S T TH E W I N D O W S V O L U M E C O N T R O L - Solving Problems 343
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...resting on drive A or drive C. It is recommended that you print these procedures before you see "Contacting Dell" on the keyboard; Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). To avoid possible keyboard failure, press and release in system setup and...280), review your computer. 3 When the DELL logo appears, press immediately. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your hard drive or from either your computer does not display a screen image, contact Dell (see the Microsoft Windows desktop, and then shut down for more ...
...resting on drive A or drive C. It is recommended that you print these procedures before you see "Contacting Dell" on the keyboard; Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). To avoid possible keyboard failure, press and release in system setup and...280), review your computer. 3 When the DELL logo appears, press immediately. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your hard drive or from either your computer does not display a screen image, contact Dell (see the Microsoft Windows desktop, and then shut down for more ...
User's Guide
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... and your computer might not work correctly. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for Dell™ computers. Solving Problems 357 If you are an administrator on your administrator to continue. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device...
... and your computer might not work correctly. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for Dell™ computers. Solving Problems 357 If you are an administrator on your administrator to continue. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device...
User's Guide
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... System media provides options for reinstalling Windows XP. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that you installed the new device driver. To reinstall Windows , you to do not want...
... System media provides options for reinstalling Windows XP. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that you installed the new device driver. To reinstall Windows , you to do not want...