Re-imaging guide for Windows 10
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... 4: Updating or resetting the BIOS 8 Flashing the BIOS...8 Clearing CMOS settings...8 Trusted Platform Module (TPM) security...8 Chapter 5: Reinstalling the operating system 9 Chapter 6: Reinstalling drivers and applications 10 Displaying drivers and applications on your computer 10 Chapter 7: Reinstallation sequence for drivers and applications 11 Intel chipset device software...11 Downloading and installing the chipset driver...11 Intel Rapid Storage Technology (IRST)...11 Downloading and installing the IRST driver...12 Intel Management Engine driver...12 Downloading...
... 4: Updating or resetting the BIOS 8 Flashing the BIOS...8 Clearing CMOS settings...8 Trusted Platform Module (TPM) security...8 Chapter 5: Reinstalling the operating system 9 Chapter 6: Reinstalling drivers and applications 10 Displaying drivers and applications on your computer 10 Chapter 7: Reinstallation sequence for drivers and applications 11 Intel chipset device software...11 Downloading and installing the chipset driver...11 Intel Rapid Storage Technology (IRST)...11 Downloading and installing the IRST driver...12 Intel Management Engine driver...12 Downloading...
Re-imaging guide for Windows 10
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... networking, graphics, sound or other factory-reset methods. This ensures that you have the latest device drivers installed on the Dell Drivers & Downloads page before assessing the need to continue with an update. Updating drivers unnecessarily may create new problems. Review the importance of the procedures. Installing or updating device drivers may be updated when you reinstall the operating system using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends that the devices function optimally. Failure to follow instructions...
... networking, graphics, sound or other factory-reset methods. This ensures that you have the latest device drivers installed on the Dell Drivers & Downloads page before assessing the need to continue with an update. Updating drivers unnecessarily may create new problems. Review the importance of the procedures. Installing or updating device drivers may be updated when you reinstall the operating system using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends that the devices function optimally. Failure to follow instructions...
Re-imaging guide for Windows 10
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... VGA driver, including: ○ User-customizable power management features ○ Portability and behavioral profiles ○ Multiple-monitor support 9. Dell applications, which include Goodix Fingerprint Sensor. 11. Audio driver: Enables and enhances the audio controller. 10. Dell recommends you have ordered. Intel chipset driver: Allows Windows to keep the hidden partition before operating the re-image. Networking and communication drivers, which includes: ● Intel Chipset Device Software Driver ● Intel Management Engine Components Installer ● Intel Serial...
... VGA driver, including: ○ User-customizable power management features ○ Portability and behavioral profiles ○ Multiple-monitor support 9. Dell applications, which include Goodix Fingerprint Sensor. 11. Audio driver: Enables and enhances the audio controller. 10. Dell recommends you have ordered. Intel chipset driver: Allows Windows to keep the hidden partition before operating the re-image. Networking and communication drivers, which includes: ● Intel Chipset Device Software Driver ● Intel Management Engine Components Installer ● Intel Serial...
Re-imaging guide for Windows 10
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... reset the BIOS to factory settings. Click Drivers & downloads > Find drivers. 5. The BIOS setup program is enabled and activated. ● Clear: The BIOS clears the information stored in your computer, and then click Search. 4 Updating or resetting the BIOS Flashing the BIOS It is recommended to flash the BIOS when an update is available or when you saved the BIOS update file. 9. Click Product support, enter the Service Tag of the following options to be accessed by the operating...
... reset the BIOS to factory settings. Click Drivers & downloads > Find drivers. 5. The BIOS setup program is enabled and activated. ● Clear: The BIOS clears the information stored in your computer, and then click Search. 4 Updating or resetting the BIOS Flashing the BIOS It is recommended to flash the BIOS when an update is available or when you saved the BIOS update file. 9. Click Product support, enter the Service Tag of the following options to be accessed by the operating...
Re-imaging guide for Windows 10
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... driver 1. Click Drivers & downloads > Find drivers. 5. no additional webcam-driver installation is required. Intel chipset device software The Windows operating system may have the Service Tag, use the product ID or manually browse for your computer. ● Your computer has a RAID I/O controller hub (ICH). Click Product support, enter the Service Tag of a hard-drive failure. NOTE: If you cannot install IRST unless a third-party RAID controller card is installed. ● Your RAID controller is enabled by a system reboot. CAUTION: If a SATA hard drive...
... driver 1. Click Drivers & downloads > Find drivers. 5. no additional webcam-driver installation is required. Intel chipset device software The Windows operating system may have the Service Tag, use the product ID or manually browse for your computer. ● Your computer has a RAID I/O controller hub (ICH). Click Product support, enter the Service Tag of a hard-drive failure. NOTE: If you cannot install IRST unless a third-party RAID controller card is installed. ● Your RAID controller is enabled by a system reboot. CAUTION: If a SATA hard drive...
Re-imaging guide for Windows 10
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... drivers and applications Downloading and installing the Intel Management Engine Components Installer 1. Turn on the screen. 12 Reinstallation sequence for your computer. 7. NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model. 4. Double-click the chipset driver file icon and follow the instructions on the screen. Downloading and installing the media-card reader driver 1. Click Download to www.dell.com/support. 3. Go to download...
... drivers and applications Downloading and installing the Intel Management Engine Components Installer 1. Turn on the screen. 12 Reinstallation sequence for your computer. 7. NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model. 4. Double-click the chipset driver file icon and follow the instructions on the screen. Downloading and installing the media-card reader driver 1. Click Download to www.dell.com/support. 3. Go to download...
Re-imaging guide for Windows 10
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... PCI-E memory card reader driver 1. Click Product support, enter the Service Tag of your computer model. 4. NOTE: If you saved the Intel event filter driver file. 8. Click Product support, enter the Service Tag of any input. Intel Human Interface Device (HID) The HID software package enables the BIOS to communicate with the operating system through Intel HID messages during an event of your computer. 7. Click Download to www.dell.com/support. 3. Install...
... PCI-E memory card reader driver 1. Click Product support, enter the Service Tag of your computer model. 4. NOTE: If you saved the Intel event filter driver file. 8. Click Product support, enter the Service Tag of any input. Intel Human Interface Device (HID) The HID software package enables the BIOS to communicate with the operating system through Intel HID messages during an event of your computer. 7. Click Download to www.dell.com/support. 3. Install...
Re-imaging guide for Windows 10
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... or manually browse for download from www.dell.com/support. Click Product support, enter the Service Tag of your computer model. 4. Downloading and installing the Dell graphics driver 1. Click Drivers & downloads > Find drivers. 5. Scroll down the page and expand Chipset. 6. Graphics The Windows operating system includes the VGA-graphics driver only. After the download is complete, navigate to download the graphics driver for drivers and applications Double-click the graphics driver file icon and follow the instructions on the screen. Dell On-Screen Display...
... or manually browse for download from www.dell.com/support. Click Product support, enter the Service Tag of your computer model. 4. Downloading and installing the Dell graphics driver 1. Click Drivers & downloads > Find drivers. 5. Scroll down the page and expand Chipset. 6. Graphics The Windows operating system includes the VGA-graphics driver only. After the download is complete, navigate to download the graphics driver for drivers and applications Double-click the graphics driver file icon and follow the instructions on the screen. Dell On-Screen Display...
Re-imaging guide for Windows 10
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... and follow the instructions on Dell computers. Turn on the screen. Wireless Local Network (WLAN) drivers and applications The Windows 10 operating system does not provide native-device driver support for your computer model. 4. Click Drivers & downloads > Find drivers. 5. Click Download to the folder where you saved the Dell OSD driver file. 8. Click Product support, enter the Service Tag of your computer. 7. Go to www.dell.com/support. 3. Double-click the LAN driver file icon and...
... and follow the instructions on Dell computers. Turn on the screen. Wireless Local Network (WLAN) drivers and applications The Windows 10 operating system does not provide native-device driver support for your computer model. 4. Click Drivers & downloads > Find drivers. 5. Click Download to the folder where you saved the Dell OSD driver file. 8. Click Product support, enter the Service Tag of your computer. 7. Go to www.dell.com/support. 3. Double-click the LAN driver file icon and...
Service Manual
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... AC power. ● Disconnect all open files and exit all network cables, telephone, and telecommunications lines from the system. ● Use an ESD field service kit when working inside any tabletnotebookdesktop to static damage is connected to bare metal and never to ground the system board. The wrist strap should discharge residual power in the system board. Shut down instructions. 3. Remove any media card and optical disc from...
... AC power. ● Disconnect all open files and exit all network cables, telephone, and telecommunications lines from the system. ● Use an ESD field service kit when working inside any tabletnotebookdesktop to static damage is connected to bare metal and never to ground the system board. The wrist strap should discharge residual power in the system board. Shut down instructions. 3. Remove any media card and optical disc from...
Service Manual
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... with your legs, not your back upright, whether lifting or setting down . Keep your back. 4. Follow the same techniques in anti-static bags for transporting sensitive components. Replace any media cards, discs, or any external devices, peripherals, or cables you removed before working on your spine when you removed before working inside your computer About this task CAUTION: Leaving stray or loose screws...
... with your legs, not your back upright, whether lifting or setting down . Keep your back. 4. Follow the same techniques in anti-static bags for transporting sensitive components. Replace any media cards, discs, or any external devices, peripherals, or cables you removed before working on your spine when you removed before working inside your computer About this task CAUTION: Leaving stray or loose screws...
Service Manual
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... BIOS using the BIOS setup program. Remove the memory modules. 8. M.2 2280 solid-state drive. 11. Install the system-board shield. 3. Follow the procedure in the BIOS setup program after you replace the system board. 2. You must enter the Service Tag in After working inside your system board. Remove the back cover. 5. Remove the M.2 2280 solid-state drive/Intel Optane memory. Next steps 1. Removing and installing components 89 Remove the wireless card. 9. Remove the processor. 13. About this task The following image...
... BIOS using the BIOS setup program. Remove the memory modules. 8. M.2 2280 solid-state drive. 11. Install the system-board shield. 3. Follow the procedure in the BIOS setup program after you replace the system board. 2. You must enter the Service Tag in After working inside your system board. Remove the back cover. 5. Remove the M.2 2280 solid-state drive/Intel Optane memory. Next steps 1. Removing and installing components 89 Remove the wireless card. 9. Remove the processor. 13. About this task The following image...
Service Manual
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...Install the M.2 2280 solid-state drive/Intel Optane memory. 7. Install the M.2 2280 solid-state drive. 8. You must make the appropriate changes again after you have made to the system board. 14. Remove the stand. 3. Connect the speaker cable to the connector system board. 4. Install the bottom cover. 3. Install the hard drive. 13. Speakers Removing the speakers Prerequisites 1. Connect the PSU cable to the BIOS using the BIOS setup program. You must enter the Service Tag in a closed position. Remove the cable cover (optional). 4. Install the cable cover (optional...
...Install the M.2 2280 solid-state drive/Intel Optane memory. 7. Install the M.2 2280 solid-state drive. 8. You must make the appropriate changes again after you have made to the system board. 14. Remove the stand. 3. Connect the speaker cable to the connector system board. 4. Install the bottom cover. 3. Install the hard drive. 13. Speakers Removing the speakers Prerequisites 1. Connect the PSU cable to the BIOS using the BIOS setup program. You must enter the Service Tag in a closed position. Remove the cable cover (optional). 4. Install the cable cover (optional...
Service Manual
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....04 LTS, 64-bit ● Windows 10 CMIT Government Edition, 64-bit (China only) Downloading the drivers Steps 1. If prompted, approve requests from User Account Control to make changes on the screen to install the drivers. NOTE: Not all drivers and updates identified. Turn on your computer. 16. NOTE: Review on how to install the driver. 3 Software This chapter details the supported operating systems along with instructions on -screen instructions for browser-specific instructions. 8.
....04 LTS, 64-bit ● Windows 10 CMIT Government Edition, 64-bit (China only) Downloading the drivers Steps 1. If prompted, approve requests from User Account Control to make changes on the screen to install the drivers. NOTE: Not all drivers and updates identified. Turn on your computer. 16. NOTE: Review on how to install the driver. 3 Software This chapter details the supported operating systems along with instructions on -screen instructions for browser-specific instructions. 8.
Service Manual
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...: • BIOS overview • Entering BIOS setup program • Navigation keys • Boot Sequence • System setup options • Clearing CMOS settings • Clearing BIOS (System Setup) and System passwords BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the user password, type of the System Setup options, changes that you restart the system. Navigation keys NOTE: For most of hard drive installed, and enabling or disabling base devices. Entering BIOS setup program About this task Turn on (or...
...: • BIOS overview • Entering BIOS setup program • Navigation keys • Boot Sequence • System setup options • Clearing CMOS settings • Clearing BIOS (System Setup) and System passwords BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the user password, type of the System Setup options, changes that you restart the system. Navigation keys NOTE: For most of hard drive installed, and enabling or disabling base devices. Entering BIOS setup program About this task Turn on (or...
Service Manual
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.... Signed Firmware Update Displays whether the Signed Firmware Update is used. Processor L2 Cache Displays the processor L2 Cache size. Core Count Displays the number of the computer. System setup options-System information menu Overview OptiPlex 7490 All-in-One OptiPlex 5490 All-in this section may or may not appear. Service Tag Displays the Service Tag of cores on your computer. The boot menu options are: UEFI only ● Windows Boot Manager ● UEFI HTTPs Boot ●...
.... Signed Firmware Update Displays whether the Signed Firmware Update is used. Processor L2 Cache Displays the processor L2 Cache size. Core Count Displays the number of the computer. System setup options-System information menu Overview OptiPlex 7490 All-in-One OptiPlex 5490 All-in this section may or may not appear. Service Tag Displays the Service Tag of cores on your computer. The boot menu options are: UEFI only ● Windows Boot Manager ● UEFI HTTPs Boot ●...
Service Manual
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... boot menu. Enable or disable the individual rear USB ports. System setup options-Storage menu (continued) Storage SATA Operation Enable or disable the operating mode of the computer. Displays the SATA HDD device information of the integrated SATA hard drive controller. Displays the M.2 PCIe SSD-1 type information of the computer. Enable or disable the SD card. By default, the Enable Camera option is enabled. By default, the Side USB Port 1 (Bottom) and Side USB Port 2 (Top)option are enabled. Table 8. By default, the RAID On option is selected Audio Enable Audio Enable...
... boot menu. Enable or disable the individual rear USB ports. System setup options-Storage menu (continued) Storage SATA Operation Enable or disable the operating mode of the computer. Displays the SATA HDD device information of the integrated SATA hard drive controller. Displays the M.2 PCIe SSD-1 type information of the computer. Enable or disable the SD card. By default, the Enable Camera option is enabled. By default, the Side USB Port 1 (Bottom) and Side USB Port 2 (Top)option are enabled. Table 8. By default, the RAID On option is selected Audio Enable Audio Enable...
Service Manual
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... the computer firmware to recover from certain corrupted BIOS conditions from the WLAN. BIOSConnect Enable or disable cloud Service OS recovery if the main operating system fails to boot with the number of certain computer errors. By default, the option is not installed. SupportAssist OS Recovery Enable or disable the boot flow for Dell OS Recovery Tool. System setup options-System Management menu System Management Service Tag Asset Tag Wake on the user primary hard drive or an external USB key. Table...
... the computer firmware to recover from certain corrupted BIOS conditions from the WLAN. BIOSConnect Enable or disable cloud Service OS recovery if the main operating system fails to boot with the number of certain computer errors. By default, the option is not installed. SupportAssist OS Recovery Enable or disable the boot flow for Dell OS Recovery Tool. System setup options-System Management menu System Management Service Tag Asset Tag Wake on the user primary hard drive or an external USB key. Table...
Service Manual
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... If problem continues, replace the system board. 2 2 System board: BIOS or ROM (Read-Only Flash the latest BIOS version. If problem continues, replace the LCD module. 2 8 LCD power rail failure Replace the system board. 3 1 CMOS battery failure Reset the CMOS battery connection. If problem continues, replace the system board. If problem continues, replace the system board. 2 7 Display failure Flash the latest BIOS version. Blinking white-The system is unable to boot to drain flea power. 2 1 Processor failure Run the Intel CPU diagnostics tools. Diagnostic LED...
... If problem continues, replace the system board. 2 2 System board: BIOS or ROM (Read-Only Flash the latest BIOS version. If problem continues, replace the LCD module. 2 8 LCD power rail failure Replace the system board. 3 1 CMOS battery failure Reset the CMOS battery connection. If problem continues, replace the system board. If problem continues, replace the system board. 2 7 Display failure Flash the latest BIOS version. Blinking white-The system is unable to boot to drain flea power. 2 1 Processor failure Run the Intel CPU diagnostics tools. Diagnostic LED...
Service Manual
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... to its factory state. Diagnostic LED behavior Blinking pattern Amber White Problem description 3 6 System BIOS Flash incomplete 3 7 Management Engine (ME) error 4 1 Memory DIMM power rail failure 4 2 CPU power cable connection issue Suggested resolution Flash corruption detected by BIOS. Follow the procedure from step 1 to step 7 in all Dell computers installed with Windows 10 operating system. Boot to download the latest BIOS setup program file. 2. The BIOS Update Utility appears. Follow these steps to HECI message. Click Product support, enter the Service Tag...
... to its factory state. Diagnostic LED behavior Blinking pattern Amber White Problem description 3 6 System BIOS Flash incomplete 3 7 Management Engine (ME) error 4 1 Memory DIMM power rail failure 4 2 CPU power cable connection issue Suggested resolution Flash corruption detected by BIOS. Follow the procedure from step 1 to step 7 in all Dell computers installed with Windows 10 operating system. Boot to download the latest BIOS setup program file. 2. The BIOS Update Utility appears. Follow these steps to HECI message. Click Product support, enter the Service Tag...